You can never get in contact with anyone! went to my unit and was locked out! I tried calling the…read moremanager ALLLL Day from 8 am til 5:51 pm and had to come use a kiosk to call an office that could not help me with anything!!!!! This is a bit annoying and so unprofessional!!!! I will never rent from them again!

When I opened three units with this company, the first six months was like hell, my unites kept…read moremysteriously changing, so I'm paying for a unite that's not even mine, complained about to customer service several times. they said they would fix it but didn't. They changed managers, I figured things would get better but didn't. Things started coming up missing out of my storage unite, I complained to management he said that maybe you are over looking it are it could be underneath something els. So i got behind in my storage payments, I was aloud to make a partial payments, the manager was trying to get me to sell him things out of my unit. I refused, then i was told that if I could get half of my unit paid off that would keep me out of auction, that I had until the 26th of April, so on the 25th I go to pay for my unit just to be told that it was to late and the best thing I could do is bit at the auction, and how much starting bids would be. 26th come I'm bidding on my units, the storage manager call to ask me if it was me bidding on my unites, I said yes, not knowing that he is on the phone with the people I'm bidding against. The same people that he was showing my unit to before it was even up for auction, he is stealing things out of the storage, allowing people to go in a see what's in the unites before they even go up for auction, this isn't the first time him and this young couple has done this. I have been trying to get in contact with corporate but can't. How do they expect for you to get results if you are complaining to the person that is doing it. And I'm suer that the one's who left good reviews are some of the people he allows to live in the storage unites. HOW DO I GET IN ONTACT WITH CORPORATE, I HAVE ALREADY MADE POLICE REPORT.BUT I NEED TO GET CORPORATE NUMBER FOR BOX AND LOCK SELF STORAGE ON HANOVER BLV COLUMBIA MISSOURI ITS A LOT OF ILLEGAL STUFF GOING ON HERE. AND IT NEED TO BE INVESTIGATED.

Great costumer service!! The couple who owns this facility is so sweet, they were a big help. The…read morefacility is really nice and it was smooth process. The security is reassuring for safe storage. I high recommend this storage facility here in Columbia!

This is a great spot for several reasons....easy access, space to maneuver, & most importantly…read moregreat customer service. I had been connected with them after U-Haul booked me & then failed to tell me that they had no units open....thank goodness, because this was way better. Great communication & family owned. Don't be fooled by any attachment to U-Haul....they are nothing like that company. If you need storage, this is your spot.

Tracey was AMAZING! I called from TX for my niece who needed storage during summer as student…read morereturning to Mizzou - and what a WONDERFUL EXPERIENCE! They have tons of sizes appropriate for dorms and are JUST EASY to work with especially considering I'm facilitating it from out of state. Finally got to meet Tracey on move out day back to into school. Thanks for great help Tracey!

From the owner: Gateway Storage - Columbia Missouri is your ideal self-storage solution located in Columbia, MO. We…read morehave secure self-storage units that are fenced inside of our state-of-the-art security system. Take a look at our unit prices and availability to get started or give us a call at (573) 443-1599.

My experience with Debbie in Jefferson City, MO has been amazing. She has been very helpful…read morehelping me set up the lease agreement for my daughter to store her dorm room over the summer. Debbie has amazing follow up, was very helpful when explaining a billing error and was quick to get it solved. During our phone calls she is always friendly and cheerful. My daughter visited the storage unit in Columbia, MO and it seems clean and ready for us to move her items into at the end of the school year.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

TLDR-- If you're considering renting here, run as fast and as far as you can. PLEASE save yourself…read morethe immense hassle and take your money elsewhere. ------------------------------------------------------- The ONLY good thing about this company is their third-party insurance claims department that pays out whenever your unit has been broken into and overrun with vermin. Please, allow me to explain: I began renting from Columbia Smart Storage in April of 2021. -- In May of 2022, after being out of town for quite some time traveling for work, I arrived to my unit being secured by a lock other than mine that read "Warning. See Management." I called the call center "office" and spoke with a young woman who could not provide me any answers, but said she would make a quick call and be back in touch shortly. After over 30 minutes passed sitting at my unit, I realized I'd previously saved the phone number to an out-of-state manager, Nick, so I texted him requesting assistance. He called but had no answers as to what was going on but said Jen, a local employee of the facility, would be in touch to unlock my unit by the end of the day. Soon thereafter, I received rather simultaneous texts from Nick and Jen explaining that the lock was placed on my unit because they found the unit unlocked and unsecured, insinuating that I was the one that had left it that way and that they had done me a favor by relocking it. I promptly called Nick and reminded him that I'd last visited my unit October of 2021 and there would've been no way that I could've left my unit unlocked and unsecured recently having not visited since then. He hesitated for awhile and finally admitted that there had been a series of break-ins. He said police reports were filed with all unit numbers and that mine was not listed. I inquired why I was not made aware of any break-ins, so that I could come adequately check my belongings. He assured me emails were sent out and I, in return, requested proof of that email, which was never received. Jen met me the following day to let me into my unit. Boxes and bags were torn into, many items stolen, and it was obviously infested with vermin. Jen assured me I had every right to access the security camera footage facing my unit and to contact Nick for it. I requested that several times from Nick at which point he decided to no longer answer my questions or requests. I inquired when exactly my unit was found unlocked and was provided several dates, but never a sure answer. I was also never provided answers as to why I never received any notification of my rental being broken into via call, text, or email. I filed a police report and was credited one months rent for the break-in. When I vacated my unit in June 2022, I let Jen know and she thanked me for doing so. I was later charged for July rent. When discussing the issue with Jen, she said billing isn't her problem and hung up on me. Any and everyone I have dealt with at this company has been nothing shy of unprofessional, rude, and incompetent. FIND. STORAGE. ELSEWHERE.

This place is a joke. Ever since they took over they have raised my rent almost $20 a month. Then…read moreif you want protection from rodents you have to pay an extra $50. Honestly not sure how they will prevent mice from getting into your storage, it pretty impossible. Just another way for them to steal more money from you. Needless to say I won't be storing my items here much longer. They are a bunch of crooks, I highly advice against storing your items here.

This place was very convenient for my friend and I to store our college dorm stuff during the…read moresummer; however, it was disappointing. My friend's mugs were broken upon opening the unit and a worker merely said that he'd get a mop. Of course that could've been her fault for the way the items were place, but the response was not very polite. When I went to pick up my stuff a few days later it was almost entirely covered in bugs. Not just any bugs but spiders and ants. (I didn't even have food in the unit, it was only clothes, decor, and storage containers) It took a significant amount of time to shake everything off and then vacuum it all upon arriving at my new place. One of the more disgusting experiences of my life. They also didn't have a dumpster available upon picking up my things and the man at the desk said they hadn't gotten their trash picked up in nearly a month. Not very organized at all. If you do choose to rent here it's a decent deal (we got a month free), but you get what you pay for. I would recommend only storing things in plastic containers with lids, but I will be spending the extra money for a temperature controlled unit next time I need one.

I think the service at storage Mart is horrible my passcode didn't work no one has contacted me to…read morerectify the situation I really think they suck

Great solution for local Summer storage for our kids college stuff. Jason (manager) stayed in…read more communication with us for our move in timing and making sure we were all set for our move in and out. Easy in and out as we needed. Will be back next Summer if needed. Thanks again!

My daughter goes to Mizzou and needed help. Michael, the store owner was so kind, treated her like…read morefamily and moved fast to resolve the situation. He went above and beyond to hello her. The rates are fair but the service is exceptional. I am so grateful to be using a company that cares about their customers and is willing to go out of their way to help. I can not give a higher recommendation- I wouldn't trust any other place.