I went to the unit I had reserved approximately 12 days ago at 6:00 am. I opened my unit to find a…read moresignificant amount of water pooled in the back corner of the unit. Since the office didn't open until 9:30 am and I had to start getting my stuff moved into the unit, I went to find a 1/2 pallet (that was all I could get in my car). I found a place that had one, luggged it into my car and went back to the unit put the pallet down and unload my items. I had to go back to take a second load so I waited until the office opened so I could go by there on the way back to the unit. I went in and explained the situation to the manager and asked if I could use the unit next to mine which was available and had far less water in it. They shouldn't have any water in them, but I was in a bind because I needed it today. The manager said he didn't see any reason why I couldn't move to the same size unit next to mine. He informed the employee in training that the Regional Manager reguired approval before switching units. After waiting awhile I asked if I could go clean out the other unit and spray for bugs. He said he would come to the unit once he verified the change with his manager. I cleaned out the unit, sprayed for bugs, and waited. Finally, the manager came back with an answer. He said that the Regional Manager said that I could rent the other unit but I wouldn't get the discounted rate for the next two months as advertised and in my contract because the other unit was "upgraded". The only differences in the units was the amount of water and a small difference the size of the units. M downgraded unit was actually a tiny bit bigger than the "upgraded unit" because of where the steel beams were. It seemed clear that the Regional Manager didn't want to give me the 3 month promotion that his company advertised so he could make more money. I had no options at that time. I would expect a response from the Corporate office regarding this blatent intent to obtain more money out of there clients. There is absolutely no reason that I should have not been upgraded or moved immediately when I informed the office that I had water in my unit. Unfortunately, I had more on my mind that morning and didn't prepare to fight for what should have been basic customer service.

Great service from staff, they gave out free waters and made sure everything was going well!read more

Tracey was AMAZING! I called from TX for my niece who needed storage during summer as student…read morereturning to Mizzou - and what a WONDERFUL EXPERIENCE! They have tons of sizes appropriate for dorms and are JUST EASY to work with especially considering I'm facilitating it from out of state. Finally got to meet Tracey on move out day back to into school. Thanks for great help Tracey!

From the owner: Gateway Storage - Columbia Missouri is your ideal self-storage solution located in Columbia, MO. We…read morehave secure self-storage units that are fenced inside of our state-of-the-art security system. Take a look at our unit prices and availability to get started or give us a call at (573) 443-1599.

Great solution for local Summer storage for our kids college stuff. Jason (manager) stayed in…read more communication with us for our move in timing and making sure we were all set for our move in and out. Easy in and out as we needed. Will be back next Summer if needed. Thanks again!

My daughter goes to Mizzou and needed help. Michael, the store owner was so kind, treated her like…read morefamily and moved fast to resolve the situation. He went above and beyond to hello her. The rates are fair but the service is exceptional. I am so grateful to be using a company that cares about their customers and is willing to go out of their way to help. I can not give a higher recommendation- I wouldn't trust any other place.

Great costumer service!! The couple who owns this facility is so sweet, they were a big help. The…read morefacility is really nice and it was smooth process. The security is reassuring for safe storage. I high recommend this storage facility here in Columbia!

This is a great spot for several reasons....easy access, space to maneuver, & most importantly…read moregreat customer service. I had been connected with them after U-Haul booked me & then failed to tell me that they had no units open....thank goodness, because this was way better. Great communication & family owned. Don't be fooled by any attachment to U-Haul....they are nothing like that company. If you need storage, this is your spot.

Heather H called me today in response to my interest in renting a storage unit at the W. Worley…read morelocation. She was extremely helpful and made the transaction very easy. We had rented from StorageMart years ago at another location and am happy to recommend this company! I also had spoken with another employee yesterday, Christie, and she was also top-notch! Both of these employees seem to love their jobs and helping people.

I've had many storage units over the years but this location was by far the best service. The…read morestorage unit itself was nothing special but the service to sign up and exit were completely hassle-free. I held this one for two years and just last week moved out on a Sat afternoon. No notice given and stopped by the office when leaving to notify them. They said no problem and within 5 min of leaving I had my final notice emailed with service ending that day. Highly recommend.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

Tiffany at Rangeline in Columbia MO was excellent to work with. If you need storage I recommend you…read morego see her!!

Between apartments and found this to be tremendously helpful. Clean, 24 monitoring and helpful…read morestaff. Thank you StorageMart

Do not do service with this company or with Regional Manager James Ellis. I bought my 5x5 storage…read moreunit online on 6/29/20 for 27.99 month with 1st month free and 25.00 admin fee. Went in the next day to buy lock and fill out paperwork with auto draft verifying no additional fees would accrue. I have received 5 calls from corporate each time explaining the issue and that they would take care of it. Went by unit today (I've only had for 2 weeks) I'm locked out because of no July payment- (which was suppose to be free) and in addition they have added a 35.00 lockout late fee and a 20.00 monthly insurance protection plan. Called the regional manager to discuss and says I signed the paperwork, they aren't in the wrong. Total bait and switch along with not trying to make it right. I'm in shock at the lack of customer care- will never recommend using them.