Great service from staff, they gave out free waters and made sure everything was going well!read more

The Manager at this location on the Southside, across from RBHS Michael (Mike) is unwelcoming…read more He creepily lives on the Storage Mart Property in a light blue house with a white picket fence. After renting at this location for 2 months, I used the StorageMart App to open the gate and went inside to access my unit. I found a red lock added to my unit, with no clarity or notification. I contacted the StorageMart Manager Mike for further clarification about the unknown red lock and he nonchalantly said it was added to my unit after August 10th. When I politely asked for further clarification about the rules and regulations and when and why the lock was added. I was met with aggression. Mike stepping towards me, over talking me and raising his voice, repeating "It was added after the 10th of the month". Without further explanation he unlocks the unknown red lock on my unit and walks away, ignoring me. I would not refer, reference or suggest Storage Mart on South Providence to any residence. If you are unfortunately storing your belongs here, I would suggest transferring asap.

Tracey was AMAZING! I called from TX for my niece who needed storage during summer as student…read morereturning to Mizzou - and what a WONDERFUL EXPERIENCE! They have tons of sizes appropriate for dorms and are JUST EASY to work with especially considering I'm facilitating it from out of state. Finally got to meet Tracey on move out day back to into school. Thanks for great help Tracey!

From the owner: Gateway Storage - Columbia Missouri is your ideal self-storage solution located in Columbia, MO. We…read morehave secure self-storage units that are fenced inside of our state-of-the-art security system. Take a look at our unit prices and availability to get started or give us a call at (573) 443-1599.

Jeff was very professional and was so accommodating. Upon entering we were greeted by Jeff , a…read moretrainer and a young girl. Very friendly and they seemed to love what they do. Great service. Clean facility. They had an array of packaging for moving. Very helpful but just adds to the landfills. We used lines and towels for fragile items. This place was great I highly recommend it.

StorageMart advertises on its website that all its Columbia facilities have video surveillance. The…read moreomission however is that the video is not for the entire facility. My daughter had her unit broken into and over 15K in possessions stolen. The run around we received after this from Kimberly, the "Risk Specialist" at Storage Mart has been hostile, unhelpful, and simply rude. They will not acknowledge the false advertising, the zero video surveillance (I was initially told they would check their cameras), or their negligence in omitting there was no surveillance whatsoever where my daughter's unit was located. In fact, the response I got was the following; "StorageMart offers video surveillance as advertised at our sites. We do not claim that video surveillance covers each and every unit or position at our sites." We were simply looking for a fair settlement to replace her items of which some are irreplaceable as they belonged to her father who is now deceased. I want all students and parents to know that their items are not secure and they will receive some of the worst customer service treatment in their lives if anything happens! Unfortunately because of the difficulty we had in having any sort of helpful communication with Kimberly, we have now had to hire an attorney.

Great costumer service!! The couple who owns this facility is so sweet, they were a big help. The…read morefacility is really nice and it was smooth process. The security is reassuring for safe storage. I high recommend this storage facility here in Columbia!

This is a great spot for several reasons....easy access, space to maneuver, & most importantly…read moregreat customer service. I had been connected with them after U-Haul booked me & then failed to tell me that they had no units open....thank goodness, because this was way better. Great communication & family owned. Don't be fooled by any attachment to U-Haul....they are nothing like that company. If you need storage, this is your spot.

The prices are best in town and Carmen is an absolute life saver. Very simple leasing process, I…read morehighly recommend

I've had many storage units over the years but this location was by far the best service. The…read morestorage unit itself was nothing special but the service to sign up and exit were completely hassle-free. I held this one for two years and just last week moved out on a Sat afternoon. No notice given and stopped by the office when leaving to notify them. They said no problem and within 5 min of leaving I had my final notice emailed with service ending that day. Highly recommend.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

My experience with Debbie in Jefferson City, MO has been amazing. She has been very helpful…read morehelping me set up the lease agreement for my daughter to store her dorm room over the summer. Debbie has amazing follow up, was very helpful when explaining a billing error and was quick to get it solved. During our phone calls she is always friendly and cheerful. My daughter visited the storage unit in Columbia, MO and it seems clean and ready for us to move her items into at the end of the school year.

Between apartments and found this to be tremendously helpful. Clean, 24 monitoring and helpful…read morestaff. Thank you StorageMart

Do not do service with this company or with Regional Manager James Ellis. I bought my 5x5 storage…read moreunit online on 6/29/20 for 27.99 month with 1st month free and 25.00 admin fee. Went in the next day to buy lock and fill out paperwork with auto draft verifying no additional fees would accrue. I have received 5 calls from corporate each time explaining the issue and that they would take care of it. Went by unit today (I've only had for 2 weeks) I'm locked out because of no July payment- (which was suppose to be free) and in addition they have added a 35.00 lockout late fee and a 20.00 monthly insurance protection plan. Called the regional manager to discuss and says I signed the paperwork, they aren't in the wrong. Total bait and switch along with not trying to make it right. I'm in shock at the lack of customer care- will never recommend using them.