Great costumer service!! The couple who owns this facility is so sweet, they were a big help. The…read morefacility is really nice and it was smooth process. The security is reassuring for safe storage. I high recommend this storage facility here in Columbia!

This is a great spot for several reasons....easy access, space to maneuver, & most importantly…read moregreat customer service. I had been connected with them after U-Haul booked me & then failed to tell me that they had no units open....thank goodness, because this was way better. Great communication & family owned. Don't be fooled by any attachment to U-Haul....they are nothing like that company. If you need storage, this is your spot.

Tracey was AMAZING! I called from TX for my niece who needed storage during summer as student…read morereturning to Mizzou - and what a WONDERFUL EXPERIENCE! They have tons of sizes appropriate for dorms and are JUST EASY to work with especially considering I'm facilitating it from out of state. Finally got to meet Tracey on move out day back to into school. Thanks for great help Tracey!

From the owner: Gateway Storage - Columbia Missouri is your ideal self-storage solution located in Columbia, MO. We…read morehave secure self-storage units that are fenced inside of our state-of-the-art security system. Take a look at our unit prices and availability to get started or give us a call at (573) 443-1599.

Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were…read morenotified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMart's false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesn't have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. They urinated on the items inside, left a shirt and their bolt cutters. There were other break-ins, two others according to Columbia PD, that week as well. The police were helpful, but there is only so much can be done. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8' fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenant's property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings. That is why I would avoid renting storage from StorageMart. Oh, their insurance that they require you to take out is worthless as well.

My experience with Debbie in Jefferson City, MO has been amazing. She has been very helpful…read morehelping me set up the lease agreement for my daughter to store her dorm room over the summer. Debbie has amazing follow up, was very helpful when explaining a billing error and was quick to get it solved. During our phone calls she is always friendly and cheerful. My daughter visited the storage unit in Columbia, MO and it seems clean and ready for us to move her items into at the end of the school year.

TLDR-- If you're considering renting here, run as fast and as far as you can. PLEASE save yourself…read morethe immense hassle and take your money elsewhere. ------------------------------------------------------- The ONLY good thing about this company is their third-party insurance claims department that pays out whenever your unit has been broken into and overrun with vermin. Please, allow me to explain: I began renting from Columbia Smart Storage in April of 2021. -- In May of 2022, after being out of town for quite some time traveling for work, I arrived to my unit being secured by a lock other than mine that read "Warning. See Management." I called the call center "office" and spoke with a young woman who could not provide me any answers, but said she would make a quick call and be back in touch shortly. After over 30 minutes passed sitting at my unit, I realized I'd previously saved the phone number to an out-of-state manager, Nick, so I texted him requesting assistance. He called but had no answers as to what was going on but said Jen, a local employee of the facility, would be in touch to unlock my unit by the end of the day. Soon thereafter, I received rather simultaneous texts from Nick and Jen explaining that the lock was placed on my unit because they found the unit unlocked and unsecured, insinuating that I was the one that had left it that way and that they had done me a favor by relocking it. I promptly called Nick and reminded him that I'd last visited my unit October of 2021 and there would've been no way that I could've left my unit unlocked and unsecured recently having not visited since then. He hesitated for awhile and finally admitted that there had been a series of break-ins. He said police reports were filed with all unit numbers and that mine was not listed. I inquired why I was not made aware of any break-ins, so that I could come adequately check my belongings. He assured me emails were sent out and I, in return, requested proof of that email, which was never received. Jen met me the following day to let me into my unit. Boxes and bags were torn into, many items stolen, and it was obviously infested with vermin. Jen assured me I had every right to access the security camera footage facing my unit and to contact Nick for it. I requested that several times from Nick at which point he decided to no longer answer my questions or requests. I inquired when exactly my unit was found unlocked and was provided several dates, but never a sure answer. I was also never provided answers as to why I never received any notification of my rental being broken into via call, text, or email. I filed a police report and was credited one months rent for the break-in. When I vacated my unit in June 2022, I let Jen know and she thanked me for doing so. I was later charged for July rent. When discussing the issue with Jen, she said billing isn't her problem and hung up on me. Any and everyone I have dealt with at this company has been nothing shy of unprofessional, rude, and incompetent. FIND. STORAGE. ELSEWHERE.

This place is a joke. Ever since they took over they have raised my rent almost $20 a month. Then…read moreif you want protection from rodents you have to pay an extra $50. Honestly not sure how they will prevent mice from getting into your storage, it pretty impossible. Just another way for them to steal more money from you. Needless to say I won't be storing my items here much longer. They are a bunch of crooks, I highly advice against storing your items here.

I think the service at storage Mart is horrible my passcode didn't work no one has contacted me to…read morerectify the situation I really think they suck

This place was very convenient for my friend and I to store our college dorm stuff during the…read moresummer; however, it was disappointing. My friend's mugs were broken upon opening the unit and a worker merely said that he'd get a mop. Of course that could've been her fault for the way the items were place, but the response was not very polite. When I went to pick up my stuff a few days later it was almost entirely covered in bugs. Not just any bugs but spiders and ants. (I didn't even have food in the unit, it was only clothes, decor, and storage containers) It took a significant amount of time to shake everything off and then vacuum it all upon arriving at my new place. One of the more disgusting experiences of my life. They also didn't have a dumpster available upon picking up my things and the man at the desk said they hadn't gotten their trash picked up in nearly a month. Not very organized at all. If you do choose to rent here it's a decent deal (we got a month free), but you get what you pay for. I would recommend only storing things in plastic containers with lids, but I will be spending the extra money for a temperature controlled unit next time I need one.

Jeff was very professional and was so accommodating. Upon entering we were greeted by Jeff , a…read moretrainer and a young girl. Very friendly and they seemed to love what they do. Great service. Clean facility. They had an array of packaging for moving. Very helpful but just adds to the landfills. We used lines and towels for fragile items. This place was great I highly recommend it.

StorageMart advertises on its website that all its Columbia facilities have video surveillance. The…read moreomission however is that the video is not for the entire facility. My daughter had her unit broken into and over 15K in possessions stolen. The run around we received after this from Kimberly, the "Risk Specialist" at Storage Mart has been hostile, unhelpful, and simply rude. They will not acknowledge the false advertising, the zero video surveillance (I was initially told they would check their cameras), or their negligence in omitting there was no surveillance whatsoever where my daughter's unit was located. In fact, the response I got was the following; "StorageMart offers video surveillance as advertised at our sites. We do not claim that video surveillance covers each and every unit or position at our sites." We were simply looking for a fair settlement to replace her items of which some are irreplaceable as they belonged to her father who is now deceased. I want all students and parents to know that their items are not secure and they will receive some of the worst customer service treatment in their lives if anything happens! Unfortunately because of the difficulty we had in having any sort of helpful communication with Kimberly, we have now had to hire an attorney.