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    Stor-It Self Storage

    2.3 (4 reviews)
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    Western Van Lines

    Western Van Lines

    1.5
    (80 reviews)

    Showed up extremely late with not enough room on the trailer, they said the previous job…read moreunderestimated and it took almost 5 hours longer than expected so they wanted to reschedule - not possible as we had to leave that night to make our closing/posession date 13 hours away. We scheduled the movers for the day before for a reason. Called the guy we dealt with to discover he was back east (ontario) we were out west BC and dealing with dispatchers and moving crews in both BC and AB. They reluctantly crammed all our boxes in and we had to make arrangements for a next day pick up with our neighbour letting them in for the furniture we wanted. They didn't show up or call the next day and were not answering emails or calls from me but finally answered for my husband (dif number). It took days of them avoiding texts and calls for them to pick up the rest of our load, had multiple drivers calling to try to convince us to bump the dates, speaking down to me as a woman, had to get my husband to deal with them as they were a bit more respectful with him on the phone. Our landlord was pissed as we had a set move out date and he paid contractors to start work in the house they couldn't start. it was a move for reno and sell. they delayed way too long and the last day we had any legal access to the house we had to threaten getting our lawyer involved because we would lose our furniture as we had no rights or access to the property after midnight and they were in breach of the contract we sign and the verbal contract on moving day to make things work for their mess up. They had our belongings picked up after 9pm that night. They put our first load in storage without telling us (which we were promised direct load delivery and stressed no storage before putting down a deposit and signing the contract) we were told delivery window in 3 days of pick up... and it took over a week to get everything on one truck and then scheduled for delivery. They let us know the weight and bill 1 hour before delivery and it was extremely over the weight we estimated. 40 boxes and 6 pieces of furniture, no couches/sofas/large beds/appliances the heaviest piece was an empty china cabinet me and my elderly mother could move, nothing crazy or anything and there was no way the weight was 2500lbs more than what we calculated. Even if every single box was overweight and every item over estimated and we added a few hundred lbs. My husband is a trucker and asked when they fueled up the dispatcher laughed and told him he didnt know and that doesnt matter, it sure does as it adds 800lbs so as a dispatcher billing by weight you should know that. Even with all that extra over estimated and added there was still 1 ton unaccounted for. Did not provide us with the scale ticket despite asking for it and demanded payment as the movers were already on route. No way to prove it, we had to suck it up and pay it before the movers arrived to get our things. Boxes were busted open and furniture was not wrapped properly, so there were scratches and dents all over some of the furniture and even a crack in my solid wood desk. $350 deductible for claims wasn't worth dealing with them again. They talked real good and sold a smooth stress free move before moving day and promised things they couldn't deliver. NEVER again, I would recommend avoiding these crooks. It will cost you!

    UPDATE***Owner's name is HOFIT AZUELOS. She's from Miami and her family owns many moving companies…read more They ARE NOT "family owned" in Boise for generations like they'll claim on the phone. They scam everyone. They will charge you double what they tell you your estimate is, charge you in increments and demand cash for the last payment. WALK AWAY. Complete BS. Get a quote in WRITING on paper before you agree to any moving company contract. This company is doing ILLEGAL business. LIES from the beginning. Don't fall for it. Taking to small claims. DO NOT use Western Van lines. They quoted us $6500, walked us through each room and item twice. Also said they compensated extra in the quote. Claimed to be family owned in boise. Once the truck was loaded at 9pm after 8 hours they said the cost was $12k+!!!!!!! We were livid! Not how we wanted to leave our home. They're now telling us at least 13k. We aren't done moving with them but we were extremely upset. Next time we will research better, if there's a next time. Had i known we'd be grossly taken advantage of, i would have sold everything and bought it new in idaho! we are a young family with little kids. So upset they're taking advantage of people like this. Edit to add** they emailed us a link to the quote which has conveniently disappeared. Also they worked this system well. They charge us increments as we go and the last payment is cash only.

    Stor-It Self Storage - selfstorage - Updated August 2026

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