The guy at the facility in Caldwell is dumber then a box of rocks. Went to move our boat from…read moreCaldwell to new location in Nampa. He couldn't just get the information from the lease we currently have, had to get my husbands ID again, he took a picture not sure what happened to the first one. In general just doesn't have a clue.

They refused to let us cut OUR lock off of OUR unit and the account was paid up and was never late…read more Then when I cut it off anyway because I could not wait 2 days for them to do it, they called the police. Total jerks and rude as hell. Store somewhere else!

Exceptional service, friendly, prompt, go above and beyond. Happy to support this local and family…read moreowned business.

It was nice to have Karcher Storage contact us a few days before our move to confirm our arrival…read moredate and all of the details. I missed the detail to do the paperwork online before you arrive which I highly recommend. Good people!!!

So many problems and not enough room. On September 27, 2014 I did their on-line application for…read morestorage rental. Got an e-mail from them confirming and with all the correct information that I'd entered. I called the Stor It at 1435 Malad Street to confirm that everything was ready for my rental on October 1st. The man who answered the phone said he never got the e-mail from Stor It on-line. So I confirmed that the e-mail address on the e-mail I'd received from them was correct and forwarded it to him. He said he didn't receive that one either. We went through the lengthy process of giving him all the same information AGAIN and I paid for, with a credit card, the remaining September portion of the rent. I made an appointment to sign the contract for 11 AM on October 1st. I arrived at the Malad Street location to sign my contract at 10:50 AM. The woman working said there was no contract and kept insisting that I had the wrong location; I'd rented somewhere else. I keep asking her if she wanted to look it up by my last name and she kept refusing. Then I said I'd have to call the police because someone at the phone number at this location had taken my credit card and made charges; verified on-line via my credit card website. Then she looked it up by my last name and lo and behold I had paid for a space at that location. She said they weren't doing my contract there and I had to go to Park Center Stor It to sign the contract. I told her to call them to verify that that was, in fact, true. She argued and didn't want to but I finally pestered her enough to get her to call. I asked for her name but she said they didn't give out their names due to security issues. I said I understood given the shame she must be feeling. Then I drove to Park Center Stor It and was 'waited on' by Mary. Mary informed me that Corporate Stor It, whoever they are, had decided not to rent to me since my attitude was bad. My attitude was bad? Their internet doesn't work either on-line applications or simple forwarded e-mail, their staff doesn't know where contracts are executed, their staff is too lazy or untrained to know how to look up a contract, and their management decides who they rent to based on this level of customer service? I'm glad because I would never intrust my valuables to this type of organization. Luckily I found out before any problems occurred and I'm sure with this type of staffing, many problems do occur. I found Republic closer to the airport, staffed by very professional people and am pleased by the outcome. Beware of Stor It!

The first day I signed up was great. Really friendly, and the process was fast and easy. They…read moreopened the gate for me and I was able to load most of my stuff in there. I returned later that night only to find that my access code to the gate would not work. I have since then called and left a message regarding this issue, and never received a returned call. When I was actually able to get a hold of someone, they said they would resolve the issue with my code, and send someone up there to fix it. It has been almost 3 weeks and I still can't access my unit. They just sent me an invoice for the first month and I am curious if they actually expect me to pay it considering the circumstances.

Great company. Family owned, community driven. They love the community, they treat their employees…read morewell, they know their customers, and they know their stuff! Always friendly, always there to help.

They gave me a unit on a dirt road. Apparently, the unit wasn't insulated enough because during a…read morewindy evening, all of the dust and dirt from the outside came into my storage unit. Every single item I had, all of my belongings, boxes, and so on... every one of my personal effects (some boxes were opened since I had needed some items) was *covered* in a layer of soot. When I reached out to the front desk, an exec wrote back that there was nothing they can do. No cleaning; they won't move my stuff; and no partial refund.

We went to 9 different places before we made our decision to rent from Heather, the manager. She…read morewas so helpful. For what we rented the price was an excellent value. Service was superb. Other places could not answer our questions. And did not seem to care. Heather Cares.

We just moved here and are in need of storage. Although this place was booked and did not have what…read morewe needed, I still wanted to take the time to write a review. Heather is the on site manager and took the time to call several different places for me until she found the right fit for us. She was lovely and so helpful. Moving out is state can be so stressful, but when you meet someone like Heather, it makes it a bit easier. Thanks Heather!

Very clean, safe, and secure. The property manager is one of the nicest guys to work with, always…read moreso helpful and genuine. Prices are also great, very much recommend.

Recently moved in! I've moved into a few storage units in…read moredifferent states and I can tell you that this is the best move in experience I've had. The gentleman up front Jim, is super friendly and was informative on everything. He went out of his way to show me the ins and outs of using the locks and told me about all the amenities they have, WiFi, 24 hour access, power outlets. He answered all my questions before I even asked. If your like me, you want an easy going move in, but also want the man up front to be professional and informative. And it was guys. Super easy and after this long week I appreciate it more then they know. The front office was clean, organized and felt welcoming. The grounds are in great shape, no trash lying around, no pot holes or any debris anywhere. The storage unit itself was in great shape, it is clean and well maintained. I been to a few storage units where you get there and it's dirty on the inside. This is actually one of the only outdoor storage units I've had that is in this good of shape. At this point I have no complaints and I couldn't find something wrong if I tried. If you are looking for a nice clean storage unit with an awesome gate keeper, this is it folks! Trust me, just stop by there and you'll be sold. Special thanks to Jim for making me feel like I was welcomed and he appreciated our business.

Bad customer service from the lady in the office, dirty facility. Do not recommend at all, wouldn't…read morestore anything of value here. Tons of better storage facilities in the area. And they go through the storage sheds for storage treasures.com and mess up the insides of sheds.

I recently went thru a divorce an stored all my belongings in this place. RENTING 2 lockers. I paid…read morefor them in advance for Jan, just incase I forgot to pay it. Well, I finally moved out the 11th of the month not needing them any longer an they kept almost $400 of my money saying I should have read the small print to be out by the 10th!! Amber was great there and above all good security and CS. I just think she could have gone above and beyond and at least split the difference. but all I got was a BIG GOOSE EGG!