This Stop and Shop is the best in the area. It was very well stocked and they had some really good specials. Parking was very easy. Store is very clean and well organized. I consider Stop & Shop to be a mid grade supermarket; not as good as Shoprite. But in my opinion, this particular store is much better than other Stop & Shop's I've been to. read more

Here's a tighter, more aggressive rewrite that keeps the pressure on and sharpens the technical call-out: I am beyond disgusted with my recent online delivery experience at the Norwalk Connecticut Avenue location. This is not my first time using this service, and I have never had issues before, which makes this failure even more unacceptable. Poor customer service deserves to be called out, and this is a blatant example of it. My order was canceled with absolutely no notification--no email, no text, no explanation. I was left waiting for an order that had already been canceled without my knowledge. This is completely unacceptable and reflects a serious breakdown in Stop & Shop's customer service. Why offer a service you clearly cannot manage or guarantee? Had I not called to follow up myself, I would have been left in limbo indefinitely. There should be a basic system in place to notify customers of any order delay or cancellation, along with a reason. From a technical standpoint, this is not difficult--you already have customer contact information, including email and phone numbers. To make matters worse, after this failure on your end, I was forced to resubmit the order, make an additional payment, and now wait 7-10 business days for a refund or credit on the canceled order. This is negligent, unprofessional, and an unacceptable way to conduct business. If zero stars were an option, that is what this experience deserves. read more

Perhaps a training store for new managers or out for non performing. OOS normal. Expensive, no one disputes that. I live less 1/2 mile away no one goes there other than use it as a convenience store. Check out Shoprtite in Norwalk. 8 registers manned with baggers. S&S at best has1, maybe 2, no baggers. Duh!!! read more

I was in the plant department at Stop & Shop and the plants were all over the place , so I picked up one and asked a question, only to be answered by this older man, risky as if I were annoying him he shouldn't be in the customer service industry because he was extremely rude and disrespectful.. Their so nicer at ShopRite. read more

A++ Bakery team. Not only took my strange order, but added their own flare and product quality was excellent. 10/10 Kind and prompt service read more

Stop & Shop - "Shrimps is Bugs" cake - Grocery Near Me - Norwalk, Connecticut

Waited for a customer service rep to appear at the desk. Nada. Waited at least a few minutes....NADA. The customer service desk employees continue to be rude and condescending. Management needs to step up and manage these "employees." read more

Nothing unusual or outstanding, just your average supermarket. Except for the fact that there is an actual robot moving around! I believe that was mu first time ever to come face to face so to speak with a real life robot, and in a supermarket nonetheless! I should have snapped a picture but by the time I realized that the robot already was out of sight. read more

This place is pretty awful honestly. Fruits and veg section is decent, but not much great to say about the rest. The meat is ok at best and normally slightly overpriced compared to comparable. They hide the "healthy foods" section, it took me months to be able to find the Good Belly. Shrimp looks ok, but most fish looks inferior compared to Stew Leonard's, but yet still costs more. Normally the people working the deli seem pretty hood, same with grocery cart guys and some stockers. Positive notes..... Fruit and veg is decent and reasonably priced? Dry goods and frozen section doesn't totally suck? There is a Dunkn'. Not really much else to say honestly. I did get to see a guy walking around the meat area with a chicken on his shoulder one time. Gross, but still entertaining. That is about all I've got on the positive side of things. Check it out if you live in the area, but I'd recommend Stew Leonard's any day if they have what you need. read more

The employees at this location are extremely honest. I left my wallet at a self check out register. I went back the next day and everyone celebrated me coming back in to find it totally intact. They handed the wallet to me so I could retrieve my drivers license with photo ID without opening the wallet or looking inside. This is the best kind of employee customer service we all look forward to receiving. They would not except any reward. They are the best. Yea! Best Review possible. read more

Not one thing I wrote about has been improved. No cat food stocked on the shelves... none. No bacon bits still... none. The same rude smelly stockers. Every aisle blocked. Meat hangin out in the middle of the store. Ugh... beyond disgusted... read more

Very kind people! Helped me when I had trouble paying the full amount my groceries cost. Will return!

I noticed the last few visits , when using your own bags the cashier(usually the one when I go) doesn't help you bag your items and is rushing for payment when your still packing your bags. Then I leave to go to customer service for something which was right next to the check out I was at never mention that one of my items that I purchased never went into my bag. Like how could she not see it when she was with the customer behind me and I wS not far away where she could of told me that it wS left behind. I didn't realize until I got home and unpacked my bag read more

This seems like a fantastic Supermarket. To be honest, I just got a cup of the coffee at the Dunkies that's located in the store, but I had to stop myself from buying about 20 different items. Big health food section. The fruit and veggies looked fresh. Also there was a truly incredible soda box display in the entrance. I'd come back here any time. read more

Stop & Shop - Grocery Near Me - Norwalk, Connecticut

Jerry at the self-checkout line is always great. I have never seen him without a smile on his face. He moves quickly and efficiently any time a customer needs help. Today my son dropped an item and Jerry helped him to locate a replacement quickly. Jerry truly is a friendly face at my local stop and shop. read more

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This store has fallen apart. the selection and quality are racing to the bottom all while prices have skyrocketed. on top of that, they have a stupid robot who beeps every 4 seconds to remind you that the added cost for this useless machine is being put into your grocery bill. Bottom line is you get Walmart quality and Whole foods prices. Avoid at all costs. read more

Multiple times during the virus I have been into stop in shop. Today I went in at 715 because this is the only time I have to shop considering I am a healthcare worker. I was asked to leave and now I will not have time to shop and get groceries. I understand the over 60 going in until to protect them but what about the healthcare workers that work 12 hours shifts everyday and go in before you can go into stop and shop and get out when it's closed! The man was very rude about it just like they were to me the other day...I am in my scrubs can't you see!! This was the stop and shop coming right off the highway into Norwalk!! read more

It is what it is. I think Kroger does a better job of broadening its reach to compete w Whole Foods. No frills. Avoid the homemade dishes they serve at the food bar. It is not their forte. At least not yet. read more

How hard is it to come in to work on time?I'm an early bird so I'm there first thing in the morning. There's nothing on the shelf though.Dont you guys have a grocery night crew? Or at least have people start stocking the shelf first thing. There's no one on the floor. bottle room is the same way. It's supposed to be open at 8 o'clock I wait outside until 8:10 finally someone comes and opens the door for all the machines are full. now I have to wait another 20 minutes for someone to come and service the machines. That's ridiculous! read more

This is a good stop and shop. It never gets too busy and it is located in the same parking lot as my bank. I recently discover that they have a section in the back filled with dented or about to be out of date foods at very reasonable prices. I don't really come here anymore since I moved to the other side of town, but if I was in the area again I would probably go back. read more

Love it....and love the fact that whenever you go, it is absolutely empty..eerily so....it really makes for a great shopping experience.....

No one answers the phone at this location. It's happened on multiple occasions now, it rings for about 5 minutes. I wonder if I'm just being ignored or they don't keep enough staff to answer a simple question. read more

I called the bake shop to order a cake. I spoke with someone for about 10 minutes and told her in detail what I wanted. She confirmed multiple times with me and her manager. I got a call today at the time I was told to pick up the cake that the bake shop didn't know what I wanted. Terrible customer service and I will not be ordering from this bake shop again. read more

I shop at this store all the time. it is convenient and I can locate items quickly. My only true disappointment is with the bathrooms. They are always dirty, smelly and quite frankly need updating. The stall doors are broken, no hooks for my purse, and many times there is poop on the toilet bowls and the seat! The main door itself looks dirty and I can only imagine what germs have been sitting there for 10 years. I have seen people clean the restroom, but it doesn't really help. It needs to be gutted! A restroom that services the pubic and the Stop & Shop employees should be clean. read more

So I go into Stop and Shop on Main Ave. on Wednesday night. I proceed to collect all my items and head to the checkout line. As I'm unloading my items onto the belt, a CART PUSHER WORKER ON HIS BREAK, DECIDES TO CUT ME IN LINE to quickly purchase his orange soda. I was shocked. I have never seen anything like this before. The cashier ETHAN STATED HE WAS THERE BEFORE ME WHICH HE CLEARLY WAS NOT. WTF has happened to customer service? Maybe I'll go to Shop Rite next time read more

We went to the Stop and Shop store on Main Ave today about 4:30 on Sunday mostly because there is a great liquor store in same shopping center. My wife went with the cart to pick up groceries and i went to the Deli counter for some cold cuts. After waiting a bit, with only one guy cutting for the store , my number came up and i asked for 1/2 lb of 3 items. The scale on the counter is easy to see the weight and i told the guy wearing a maroon shirt that asked for 1/2 lb not .27 lbs, he gave me a huge attitude, claimed he heard 1/4 lb which would be the typical mistake that the cutters don't hear what you actually say but easy to correct with a few more slices However the attitude i got from him made it so unpleasant i just walked away from the deli counter found my wife and we left the store. On a better note we went to the stop and shop in Darien , they were great, got it right, very pleasant, a good recommendation for Stop and Shop customers to check out Darien read more

Came here with the family Sunday around 4 pm and it was mayhem, workers don't care about your personal space and will literally reach over your head wtf? another worker about ran into us with his cart with no consideration no apology , you have to watch out for them they don't watch out for you its almost like consumers are a bother to them, Some guy was literally following us and reached over us every aisle we went to wtf? at least followed us through 6 aisles, the cashier lady was rude didn't say a word no hi no nothing these workers need to be shown some edict because they lack it very much read more

Is it too much to ask to let me finish bagging my groceries before you start checking out the person behind me? Angel put one loaf of bread in a bag while I contorted myself to bag up all of my stuff and then just went right on to the next customer without even helping me finish. I'm not about to start checking out my own groceries after working all day and spending my money in this store. Stop and Shop could learn a lot from the service provided in any Publix. read more

I do like this Stop & Shop (I choose this one over the Wilton location because this one has a lot more to offer.) I had a bad experience tonight at the seafood counter however. I walked up being the only customer there. The worker was about to start talking on his phone when he saw me and asked how he could help. I asked for a half pound of the shrimp (to which I pointed to). He rudely said, "well I can't see which one you're pointing to from my side." Mind you, I never buy shrimp so I said "the one that saw peeled." Rudely again he says "they're all peeled." Finally(!!) he walks his lazy self over and points and says "this one?" "Yes." I say "or this one?" "No." I say. What was the point of him starting that whole conversation when he could've easily just walked over and pointed to which shrimp and maybe helped me out?! I'm pretty sure that's what customer service is...helping customers and not putting them down. Anyway, I grabbed the shrimp from him and walked away. Was very unhappy with this man. I hope he doesn't treat other customers like this! read more

Complete JOKE!! Skirt steak at 13.99/lb while it is 10.99/lb in seymour, CT. Complete price gauging!! Should not be the case regionally from a national chain!!! Embarrassing!! Reason enough not to shop there and support the local guy. Why do you charge more in Norwalk than you do 30 minutes north?!?! read more

The store is pleasant, and well stocked. I was shocked to see how well kept the florist shop is. If it wasn't for the 'grocery store piped in music that you always hear playing, I would have thought I was in a top notch florist in NYC. Very attractive woman I guessed was the manager was extremely helpful, and patient with my questions regarding my need for an arrangement for an elderly relative. read more

I was absolutely APPALLED standing in the customer service line watching Frank (the customer service associate) yelling at a customer. When I flagged the manager (Mr. Vesey), he said "I can't go back and help because I don't know how." This is one of the worst Stop & Shop locations I've been to. How can you be a "General Manager" and just stand by while your customers are yelled at by your untrained staff? read more