I don't quite understand all the hate and negative reviews on Yelp for this location. While it is smaller than many other Stop & Shop locations, it is typically well stocked. I've gotten great service at the fish counter, and I save time shopping by using their self scanner and self checkout. I find Stop & Shop to be more expensive than Market Basket or Shaw's for many comparable items, but their weekly sales are decent and often drive my shopping decisions. It's easy to take an old store like this for granted, with newer Whole Foods, Wegman's, or Trader Joe's nearby, but I'd be very sad if this store ever closed. read more

The produce I bought like my grapes and blueberries were horrible and most products higher it was the closest store to me at the time won't ship here again read more

Shame on the management of Stop and Shop, you have to be one of the worst grocery stores around. I have shopped at many different stores including Aldi, Market Basket, Wegmans, Shaws, Price Chopper, Trader Joes and Big Y and all surpass Stop N Shop in either variety, customer service and price, or a combination of all three. If it weren't the closest store to my home I'd never shop here . I've often wished that a Market Basket, Hannafords or Shaw's move to the Temple St location but my prayers are never answered . The "Customer Service "desk is never staffed and the light is always off. Secondly there are only ever one or two checkouts with a cashier open even during peak times and they expect everyone to use the self-check out option which isn't quick when you have a lot of items and the AI robot has a scale so sensitive it can't detect when you put an item in the bag or on the scale and you're forced to seek a staff person to trouble shoot anyway. Another thing is the lack of variety and the steep prices. Look I get that your more a union shop and I'm all for organized labor as a former steward, but I shouldn't be paying top dollar when your staff are no where to be seen and I'm having to scan and pack my own food. You also have a nerve asking me if I want to round up my order to give to charity ? How can I trust that you'll actually do this. Framingham charges 10 cents for paper bags now which is fair enough to save trees, but in the event that I forget to bring my own bags, your paper bags are awful and can't hold a few cans without falling apart. And why can't you put a handle on the paper bags so they're easier to carry? You should buy a clue from Trader Joe's who have reinforced paper bags that come with handles. I gave you a pass during Covid and I didn't cross the picket line when you went on strike a few years ago, but the economy is good, the worst of Covid is over and the economy is in good shape, so there are no excuses why you can't hire enough staff if nothing else but to handle the registers . read more

They need to close the store. The talent is missing, shelves are a mess, the goods seem to be scattered... it's missing the we quality stop and shop ONCE had. I really realy wish this store would Shape Up!!!!! read more

I was in the area last night when I saw this location and decided to go in and get some stuff to stock up for the winter storm that we are having now. The store is in a little strip mall. The aisles are very well organized and stocked. The store is big and you can find just about anything you want. They have a good deli and bakery here. I saw some really delicious looking cupcakes. The staff is helpful and will point you in the right direction whenever you're looking for something. They have a good self-checkout area and that is where I paid for my stuff. I would come back here again for sure. read more

I know there is 2 stores in Framingham But I have to say I'm sorry to say but the parking lot needs major work done on Old Connecticut Path because it's all covered with open potholes and I have already counted 10 of those and it's beginning to become really unsafe before I go further I know I work for this company but I want to say this now it's been a challenging struggle to say this but and with great heart that 2023 will be my last year and I just need to change things up again thankyou for everyone's time Next year guys but I don't know what month yet hang in there and Thankyou again read more

Customer service is LOW on their list of priorities. You need a club card, there's a robot getting in your way, there are monitors everywhere showing a picture of YOU the thief, there's only one human check-out line, they change for paper bags which rip real easy, there are product displays taking up floor space down every aisle, and no stock boys in sight. If ONLY there was a supermarket like the good old days, stock boys everywhere, every checkout is a human WITH a bag boy, no club cards, no robots, and paper bags are no charge! It's called Market Basket, only 11 minutes from this Stop & Shop. read more

Stop and Shop (SNS) has helpful auto scanners so bring your plastic bags or other reusable bags and check out a scanner. Scan your SNS card or enter your card number and take a scanner and away you go. Scan your items (bar code) and put them in your bag. The scanner can get annoying when it "blings" and a sale item flashes up but overall I feel like it saves time at the checkout line. All my stuff is scanned and in the bags ready to go out to the car without having to hear the ongoing conversations that take place between the checker and the bagger. Helloo I am standing here "see me". Anyway, #1 Scan the checkout lanes bar code #2 Scan your SNS card at the checkout line #3) Get $0.05 for each reusable bag #4) Select your payment method and out prints your receipt The checkout machines using the scanner work really fast at the SNS location near Lowe's and Target. This one works but just processes a bit slower. The scanner is also a tool for teaching and distracting my kids from the actual chore of grocery shopping. Have your little ones help! No better way to teach them about how money gets sucked up! Tips: 1) Sign up on line so your local school can get cash back every time you buy. 2) Get discounts on your weekly gasoline every time you shop at a participating Shell station. read more

If you go here at night, it's easy to see no employees the entire time you are there. Especially since they'll only have one register open at any given time. The self checkout is fine, though, so whatever. The reason I'm giving only two stars is due to the price on non-food items (health and beauty/household supplies/pets) and the produce. The produce selection is pretty standard, but the quality varies GREATLY from week to week. One week you can get an okay tomato, other times it smells like death when you get close to the display and looks even worse. I still pop in due to sheer convenience, but if I'm not in a rush I will absolutely drive down the road to Wegmans, Whole Foods, or Trader Joes depending on the products I'm looking to pick up. read more

I usually love stop & shop but I don't like seeing two workers wearing their mask below their noses. Looks like the employees supply their own masks because they all had different ones on. Stop and shop should supply a good mask that is adjustable. I picked up a few things and got the heck out of there. I had originally planned on doing a big shopping trip. I looked around for a manager to tell but didn't see one in the back or front of the store. read more

Low standard grocery store, bottom rung of the ladder. Poor quality dairy, fish and produce departments. No dairy manager for more than a year. Product not rotated/replenished on shelves. Caliber of products variable at any given time. Store management and asst. mngmnt. questionable. District mngmt. does not respond to customer phone calls. Company simply doesn't care about neighborhood customers. Five miles down the road Natick Stop & Shop, comparatively SUPERIOR! WHY NOT TEMPLE ST in FRAMINGHAM ? read more

I wish I could give zero stars. I can never go to this store and find everything I need. The produce section in particular is very bad. Today I couldn't even find iceberg lettuce. The prices here are also ridiculous. I'm not paying $6.50 fir a 12 pack of Pepsi that I can get at Market Basket for 4.50. The place is also dirty, poorly maintained and understaffed. I always have to bag my own groceries... read more

Surprisingly expensive in my opinion. Food is okay quality. The employees are not very friendly so don't expect any smiles. The sections are organized like the average Stop & Shop. Convenient location off route 9 with plenty of parking space read more

High prices, bad service, dirty bathrooms. The place sucks. Today I went in there, having already tried to find the fragrance-free version of Arm & Hammer Cat Litter, and not only was the shelf empty, but when I went to the bathroom, it was disgusting. Next, like a fool, I headed to the deli counter, where I asked for a sandwich. The kid took my order, and when I came back five minutes later, he said, "was that a half or a whole?" It was a large, and my time was now growing short. When I said I'd like pepper on that, he said "we don't have salt or pepper, sorry." I went and got him some from the shelf. He said "oh no, that would mess up our stock keeping. But I can get you a store manager." So she came over, and said, "maybe I can borrow some from Dunkin' Donuts." Can you imagine? I hander her my potato chips and walked out. Don't go there. It will boil your blood. read more

Way overpriced yet promote themselves as competitive. Because you have to just drive farther to other towns to get away from them they get a decent share of business but overall they stink and are way too expensive. 6.99/lb for american cheese? 4.29 or higher for a gallon of milk? Yeah, uh...no. Meats are expensive and quality is so so. Shop wisely with coupons and sale items and don't let them steal your money. Most of the deli guys at Temple street are slower than most (not all though). Like watching paint dry. read more

This place is terrible I wouldn't come here if it wasn't on my way home. The manager needs to put appropriate signage at the self check out or else you waste your time . Price also so high you have to go to other stores to get a full order of groceries. Also another time I simply tried to get a roll of quarters and they told me try citizens bank. The bank then asked me do you have an account? A simple task that at most stores is a breeze.....forget this place. read more

Ok I am on a roll today complaining about slow systems. Since Stop & Shop introduced the hand scanner and I am able to walk around scanning the items for my self I have loved it. I love electronics and being able to see what I really am spending as I walk around the store works for me. Skye G has a great review below on the scanners so I am not going into the detail around the scanning process. This Stop & Shop is where I started using the scanners so I never new any better. Once you go to the checkout and the scanner starts downloading the information you can almost type it in as fast as the computer reads in the information. I could not believe how slow it was, but as I stated I did not know any better. I then went to a different Stop & Shop and used the hand scanner there. When I went to check out my full 100 items were in the system before I knew it. I was done checking out in 10 seconds. It was great. Now that I know the systems can be that good, I am wondering when this Stop & Shop will upgrade their scanners and be like the others. I still use the hand scanners because I still like them for the other reasons but I am waiting for the day that this store upgrades. read more

DELI: Rude, abrasive, lazy, incompetent. Stop and Shops criteria for a deli clerk. I Used to go here all the time before they made some very poor hires. I avoid the deli whenever I see certain people working. Too bad because there are a couple of great deli clerks there as well. read more

ROTTEN PRODUCE MULTIPLE TIMES. Limited produce section. Rotten garlic, rotten red peppers. The franchise owner should be ashamed at the quality control and scarce selection. I had to ask for Basil from the stock in the back because none was on shelves. NO PRIDE IN THIS STORES OWNERSHIP. Not even worth a star. Go down to the other stop and shop in town. Avoid this branch. read more

Avoid at all Cost if you were me sky high Meat Prices among one of many Complaints!No Cash Registers ever open any forget it Go to Shop Right!Way Better Everything! read more

Only reason I shop there is because it's my closest grocery store. I try not to do big shops there. Groceries are way too expensive considering the lack of variety, unlike Price Chopper and Shaws. Their " International Foods" section is a joke- just consists of Goya, some Tex-Mex foods like Ol El Paso, and a few packets of high sodium noodles. Apparently European foods don't exist. They are a Union shop which probably explains the high prices. Staff aren't particularly friendly and the robot cleaner just gets in the way... read more

While this one may be a bit newer, the Old Connecticut Path location is the best grocery store for Framingham residents. This location BITES! While Keisha and Ron (the store managers) are both friendly, fair, helpful, and kind, they really have some work to do in order to make the Temple Street store even comparable to other, better Stop&Shop locations (such as Natick, and the one on Old Connecticut Path). While Stop&Shop is my favorite grocery store, and I like to shop at their stores more than other retailers, this one just had too many issues to get a three or four star rating. First, let's start with the store itself. It is an extremely convenient stop for those on this side of Framingham, and parts of Ashland and Southborough, and the closest grocery store (and the only one in the direct area), so it works for basic snack items (Cheez-it's, candy, nuts, cream cheese, bread, etc, etc), but other than that make a trip to another store. This specific location isn't dirty, but could use a spruce up with some brighter lighting, and some upgraded signs throughout. They just replaced the lighting in all of the aisles at the store on Old Connecticut Path and it looks great (so much easier to see products... especially those that are tucked WAY in the back). It's also much smaller than others, and doesn't provide nearly the same selection as other S&S locations. Layout isn't too off, but I've never seen Health & Beauty in the direct center of the store before. Second, broken stuff. Now, throughout the years and years I've gone to Stop&Shop, they have exceeded every other New England chain grocery store in terms of technology. The scales in the produce area, the SCAN-IT guns, and the extensive amount of WORKING self checkout (the Self Checkout machines at Shaw's just DON'T work!). Here, one of the produce scanners wasn't working at all. Just broken. Never have seen that before. And when I came back to this store a second time, it was still broken. These types of things are mandated by the state to be fixed within 72 hours. My visits to this store were over a week apart. Yikes. In addition, one price scanner at the front of the self-checkout side of the store wasn't working either. Third, and most damming of them all, EXPIRED FOOD! The first time I walked into this store was on August 27, 2016. I was in the nut section, just browsing, and found a whole stack of some weirdly named nut that expired in MAY! Are you kidding me! I brought these directly to the service desk and continued looking around. There wasn't anything else, but a whole bunch of other nuts expired on August 27. Definitely disappointing, and the main reason for the 2 star rating. Also, Irina at self checkout is very moody and rude. Definitely not one of the best employees at this store.... Bottom line: check your expiration dates and only buy things from this store that are un-questionable. For all other items, Stop&Shop on Old Connecticut Path is only a few minutes away, and they really know what there doing. This location needs some work done, hopefully they will fix them so it isn't a joke. 2 stars. read more

I walked into the store tonight and there was an odor, like garbage. I seriously don't understand why Stop and Shop Corporate doesn't do something to improve this store. read more

The store is usually run by some young girls and boys. The girls look like they are in their teens and they sound very rude at times. They do not want to help if you have any issues and they try to pretend to be busy. The food selection is good and the only advantage is that they are very close to my house so it is convenient. read more

While my husband and I were in the store this morning with my emotional support dog, I was asked by three staff members / Managers to leave or take the dog out. It amazes me that on this day and age my husband and I would be insulted this way. Stop & Shop should educate their staff with classes that will teach the difference between having a pet, or a service or emotional support animal and the consequences of mistreatment or discrimination I have been in this specific store many times but today I was mistreated by its employees and I am hugely disappointed. I live in the neighborhood and will not return Stop & Shop, neither will none of my relatives. Animals are part of our society and our families. In addition, there is no sign on the store doors about animals not being allowed inside. S&S should consider posting a sign, but educate themselves before doing it because there are laws that protect us, animal lovers, and our most loyal companions. read more

Pathetic customer service! Had three bad experiences at this store. My friends & family members had their share of experiences as well. My wife delivered a baby and I went to purchase fresh flowers, but instead found all wilted and expensive flowers. Lady at the flower station did not seem pleasant to talk to and did not care to help or make a sell. Guy at Dunkin Donuts didn't know the right way to toast the "croissants". Ended up being either burnt or slightly under toasted. The guy had his series of arguments convincing that the toast was done perfectly. Having had the toasted croissants numerous times at various Dunkin stores across different states, I can definitely say he was wrong. After rejecting the burnt version, I ended up taking the under toasted croissant and obviously never brought anything again. On a Sunday evening, entered the store at 8:45 pm and brought few items, checked out, walked out of first outdoor, realized that I missed buying one item, turned back to realize the "In" Door' was closed (since it was 9 pm). Without getting out of second "Out" Door and turned back in from open "Out" door. One of the guys rushed to me and told me I can't shop anymore since its 9 pm. Given that I already had shopped in the store and had S&S bags as proof, told him that I just need to pick one item and will leave. There were still few customers at the check out. The guy (looked like a manager) was adamant. Not only that, while being polite and talking to this guy, one young lady from check out runs towards me, without understanding the situation, loudly asking me, in front of other customers to not being allowed to shop anymore. So much for customer service. I was being patient and polite and here are two S&S employees being rude and asking me to basically get out of the store. Even if I try to understand that they need to enforce their 9 pm closing rule that strictly, the employees at this S&S need to be definitely trained on how to speak with their customers in dealing with such situations. Given that S&S pledge is "We pledge to make a difference in our customers lives every day with great food, low prices and friendly helpful service", I hope that management does train the employees at this store, so that they understand the "friendly helpful service" part of the pledge. They need to learn from Trader Joe's, Whole Foods around, who've exceptional service and will do their bit to win their customers. read more

Checking out with there automated system is a disaster. The machine stopped working after I scanned a couple items and hung. It took forever to get help. Apparently the machine wanted me to bring back all my scanned items and start over. The the stupid thing wasn't smart enough to realize I had put a credit card in it. I had to wait for help again. I would have used a cashier, if the line wasn't so long. I will never shop here again until they do something about the checkout process. read more

I like that this stop & shop is never that crowded, no matter what time of day. They have a good selection, too. I always shop at stop & shop because of the low prices. I'm only giving 4 stars instead of 5 because sometimes the produce that I buy here is not as fresh as it is at other stop & shop locations. I recently bought a bag of baby carrots and it wasn't until I got home that I saw that they were so old they were all squishy on the ends and falling apart! However, I took it back and was refunded by customer service right away with no fuss at all. Easy transaction read more

2 years later and I have the exact same complaint. Doesn't matter what time I go, which day I go...IT IS ALWAYS RESTOCKING TIME THERE. It might be better for everyone if they just changed their name to Stop & Restock. read more

Small, cramped, run down. No prepared food sections the way that many Star Markets, Whole Foods, etc. are starting to bring out. Place is dingy and old. It's a real shame considering it's across the street from my house. I usually make the trek to Market Basket or to Trader Joe's instead read more

I was passed over for other patrons in the deli line because, I was told, I was wearing a Mets hat. Really? Ok then. get over it... you're in Framingham. read more

Not particularly clean, not particularly large, not particularly anything positive. I mean, it's there, and if you have to walk and it's close, then ok. But really not my ideal place. A bit sketchy. read more

I went in to buy a lot of things, including produce. There were 4 cashiers open, all 12 items or less. They all had baggers. I had to go to the do-it-yourself scanner, which never works well when I use it. Had to wait twice for someone to come fix problems. Had to look up/enter produce #s for all the produce, then had to bag the whole thing myself. I think the people who are spending more should get cashiers & baggers, not the 12 items or less crowd. Asked to speak to the manager because I think the reason for the self-scanners is that the store is too cheap to hire cashiers; they would rather waste our time with the stupid scanners.. Got sick of waiting for Keisha to show up, so I left. I will NEVER be back. Go to Market Basket - they have great prices, lots of cashiers and baggers and they seem to care about customers. read more

Sucks. Period. Don't carry a lot of items that they used to because of profit margin, went to Sargento cheese and got rid of Kraft, no longer carry Pearl in the deli, not to mention the overall rudeness of the employees. Steve in the Deli department is just flat rude. If he were to be seen outside that market, he'd have a fat lip, I'd smack him in the mouth, just rude. Will say that the front end staff is very pleasant and polite, friendsly, ect. Diane Ferguson and Barbara Murphy are awesome! read more

There's what, five Stop and Shops in the area? This one is by and far the least maintained one of the bunch. The service is ridiculously slow, and the number of times I've tried to get something from the fish counter, and been told I can't select exactly what pieces of fish I want, is higher than I'd like. Listen dude, I don't want the piece of fish that looks like it barely survived the war; I want the piece which looks fresh and tasty, and not going to land me in the hospital. I'm very shallow like that. There's usually decent pieces of fish to be had however, and I find it to be fresher as a whole than some of the other S&S's in the area. But really, let me pick my pieces. I don't order from the meat or deli counters, so I can't speak to that as the other reviewers have. The dry goods are all fine, and the produce is in good condition. One thing I do like about this one, is that the discount section tends to be well-stocked, with items I actually want. As a whole, the dairy/freezer/dry/canned goods sections stay fairly well stocked. Produce occasionally is sold out of certain items. The place which always bothers me though is the register. I don't do the scan-it, but I do the self-checkout. Why would I do that? Because their baggers can't bag. I like all my cold items together, all my produce together, etc. Ice cream does not belong in a bag with cereal. Eggs should not be in a bag with canned peas. But, back to the complaint: their scanners are terrible. A solid 25% of the time I have to type in the 20-digit code because their system can't handle it. Also, there's a weight imbalance between the weigh tray and the don't-steal-out-stuff weigher on the conveyor belt. My bananas weigh a certain amount, I put them on the conveyor, and it shuttles it back to me with a "ha, ha, I'm going to flash a light and you can't get these bananas" laugh. Most of the staff at the checkout is either a teenager or mentally challenged. The only manager I've found to be competent is the one with the blonde-dyed spikes. Most of the others just don't understand that yes, I want bananas and no, I don't want to deal with people. All in all, if you don't need to interact with the staff, and you don't mind typing in PLU numbers by hand, it's ok. Just sometimes pretty frustrating. read more

Stop and Shop on Temple Street is truly one of the best places to shop. Whey always carry Polar Lemon Seltzer. It is the best drink on the market! It's cool refreshing and no calories. Try it you won't be sorry.. read more

An absolutely terrible supermarket. I should say the supermarket is ok, but the service is atrocious. The fish counter is bad (super slow), but is a shining star when compared to the deli counter. How a person can move so slowly, yet stay awake, is beyond me. I think I saw a glacier racing past one of the deli counter workers. Add to that, they now have an Eminem wanna-be wearing his pants BELOW his butt. This is exactly who I want slicing my cheese. He also gives the impression that he would rather be receiving a anesthetic free root canal than helping customers. My wife has told me that I better not be hungry or in a rush and visit the deli counter, as I would starve to death waiting for my order. I can see the food..... read more

I can't say enough about Jeff at the deli counter at Stop & Shop in Framingham on Temple Street! He wowed me with his amazing customer service. The supermarket is open until 11 PM. I showed up after 9 PM, Jeff informed me that the deli was closed. He went out of his way to fulfill my order. My father traveled halfway around the world at 84 years old to come home to visit his daughters. It was so important to me to get the right food for my dad to have. Jeff and his associate took it upon themselves to help me out, even though they had already cleaned all their equipment and close down the deli. I work in this industry and I know how much it takes for someone to go out of their way to help someone else out, they helped me out, and I so appreciate everything they did for me. I Just want to call out great customer service because it's so rare that you get it! I definitely received this tonight, I am very grateful! I hope their supervisors realize how lucky they are to have such an amazing staff!! Thank you!! read more

Do you enjoy paying double the price on the same groceries that you'd find two miles east at Walmart? Then, go here. I had to buy milk and a few things in a hurry, and everything I bought was almost double than at Walmart... never again! And I misused the self checkout, and the manager and watch-girl basically inferred I was a thief with their body language. Take your S&S and Shove it. ;-) read more

I go to this store pretty regularly, and nearly every time, I encounter a rude and condescending employee, including a very snarky, impatient manager. It seems very clear that the majority of the staff care more about themselves than about their customers. The food selection is fine; the staff/customer service is terrible. read more