We bought a brand-new Coventry home back in March as first-time homebuyers. They advertise…read moreIntegrity as their main core value. "We are proud to deliver the finest quality workmanship, and we back it up with an industry-leading warranty program in order to provide you and your family the assurance and peace of mind that comes with a sound investment." Unfortunately, our experience after closing has been the complete opposite of what they say. Our walkthrough was short as the construction manager had other appointments that day, I was told things not addressed at walkthrough can be addressed through warranty. On the same day of getting our keys, we noticed several issues throughout the house that wasn't seen in the walkthrough. We took time-stamped photos of everything, including cracks in our granite countertop around the cooktop, chipped cabinets, damaged flooring around the cabinets, and other workmanship issues. We were told to put in a warranty request, and it will get resolved. It did not. The frustrating part hasn't even been the defects--it's been dealing with the warranty process. Minor issues were addressed within the first couple weeks. The construction manager said the major issues will take time, but he will get it fixed. After a few more weeks of not hearing anything, I called the Construction manager, and he said ALL of the major issues were labeled as "cosmetic" because they weren't pointed out during the final walkthrough. Apparently, if you don't catch every single defect while walking through a brand-new house, they think they're no longer responsible for it. The granite countertop has been the biggest headache. We were first told the cracks weren't covered because it was cosmetic, but anyone with a brain knows it's been poorly installed. Then they had the audacity to try and blame us and say we cracked the countertop, (until we showed them timestamped photos). After months of going back and forth, Coventry said they will epoxy the cracks but not replace. They then send an epoxy repair technician. The technician looked at the countertop and said repairing it would be a waste because the underlying stress causing the cracks would still be there and will continue cracking. I told the CM I want the countertop replaced, I have received no response again. I understand that every new home is going to have punch-list items. That's not my complaint. My complaint is that we've now spent 4 months trying to get legitimate workmanship issues addressed and they keep trying to say it is not covered under warranty. If you're buying from Coventry, my advice is simple: Don't. We didn't expect perfection--but we expect accountability and to stand by your work when problems are found.

Based on my experience, I would not recommend Coventry Homes. I don't feel they value their…read moreemployees, and the quality of their homes did not meet my expectations. I would suggest looking at other home builders.

My husband and I purchased a CastleRock Community house in 2019. The house was already designed…read moreand fully built when we purchased it. I liked the fixtures the designer included, thought the workmanship was good and I had no major issues in the three years that we owned the property. Neil, our sales contact, was great and we were able to close on the property in two weeks. I really enjoyed my time at the house and I would purchase another Castlerock build.

Be careful before buying a house here. We've lived here for almost five years, and dealing with…read morehumidity and mold because of poor construction has been incredibly frustrating. Since the day we moved in, we've had ongoing humidity issues. We were repeatedly told it's just the Texas summer heat, but homes in this area should be designed and built to handle those conditions. One of our walls actually has an A/C vent blowing into the wall cavity instead of the living space, yet they have refused to correct the issue. On top of that, the A/C unit installed in our home appears to be undersized for the square footage, making it difficult to properly control the humidity. No homeowner should have to deal with mold and moisture problems in a house that's only a few years old. Based on our experience, I would strongly encourage anyone considering buying here to do a thorough inspection and ask detailed questions about the HVAC system and humidity control before making a decision.

We have been having drainage issues at our home since moving in and Brightland keeps saying it's…read moredue to over sprinkling, I've dealt with a sprinkler system multiple times. The house was build with poor drainage. It's a hassle dealing with the warranty department of Brightland, they don't want to fix anything!! I would never buy another home with Brightland again!!

I am beyond angry and disappointed with Brightland Homes and their complete failure to take…read moreresponsibility for serious construction defects in my brand new home. As a licensed real estate agent with over 10 years of experience, I have seen a lot -- but the lack of accountability, integrity, and basic customer service from this builder is absolutely unacceptable. At the 11-month mark of our home warranty, we discovered over 40 feet of two linear stairstepping cracks in the bricks and brick mortar along the back and right side of our home -- clear warning signs of structural movement. We submitted a warranty repair request in November 2024 and waited for a response. Instead of sending out a qualified structural engineer to evaluate the issue (as any reputable builder would), it was only after I emailed corporate did they finally send out a "technician" who took measurements of the level of the floors inside. In the meantime, I personally had three highly reputable foundation companies inspect the home. Each confirmed that the cracks are not just cosmetic, but indicate a serious structural issue that requires support piers -- not to mention the high cost to simply patch and repaint the damaged brick. In April 2025, Brightland had the nerve to send a generic letter brushing this off as "normal" -- normal?! Nothing about 40+ feet of two rows of stair-step cracking in the brick of a new home is normal. It's a major red flag and should have been addressed properly. This repair is going to be extremely expensive -- and it's an issue that NO homeowner should have to deal with in a brand new build. Brightland's refusal to take responsibility is absolutely disgraceful. As a licensed real estate agent, I now have a duty to disclose this experience to potential buyers, colleagues, brokerages, and clients. I will absolutely make sure others are aware of what Brightland Home Builders did -- or rather, what they failed to do. If you're considering buying from Brightland, think twice. They do not stand behind their homes or their warranty, and when real problems arise, they vanish behind generic letters and excuses. This experience has been a nightmare, and I wouldn't wish it on anyone. Brightland should be ashamed.

Mario did an excellent job making a pier and beam foundation for my future home. He replied quick…read more(during the holidays as well), and was very communicative. He worked around my budget without any issues. After many attempts of looking for someone to do this for my new home, Mario was the right man for the job. Would definitely call him again for any future projects.

From the owner: We adhere to a simple 7 step process for all of our Development projects…read more 1.Financial 2.Land Acquisition 3.Schematic Design 4.Design Development 5.Construction Documents 6.Permit Processing 7.Construction

I will be submitting negative reviews to Yelp and Google telling people not to purchase Coventry…read morehomes. I have a one yr warranty. Every time I call for an issue, I get "mansplaning" instead of fixing the issue. Last person from warranty company came out and told me that " i have a spec home and should expect some issues. custom home would have resolved any issue". For instance, there were two snakes, Frogs, mouse in my garage that came in through the wide gap in door. I was told to get an exterminator. I have an exterminator who comes out monthly. I paid a lot of money for this house, I should not have to run to my car or look around for varmits. I am a single disabled female veteran. I moved into my house June 4th. Home was purchased April 12, 3004. Lo and behold my first water bill was over $1200 for April 17 to May 15. I wasn't even in the state until June 4th. I recieved a bunch of explanations. No resolution, so I paid the bill. The breaker to my dryer kept tripping. Electrical manager told me to contact lowes, as they sold me the dryer. Lowes rep came out twice no problem found. I found that the breaker to the dryer was hooked up to insufficient amps to manage the load when dryer was use. Panel was mismarked, therefore, lead should have been associated with breaker above. I found this issue and called it in once again. Electrical contractor finally came out to resolve the issue. Haven't had an issue since then. The sink stoppers were smeared calcified when I moved in. I was promised that someone would come in to clean or possibly replace all four. It's been four months now, no resolution. I clean, scrub, stoppers remain the same. I contacted channel 13 about the water bill , they came out for an interview. It hasn't been aired as yet. I am very dissatisfied with my purchase. I wish I went with another builder in another development.

How long do I have to wait for warranty items to be addressed on a new home?! Kind of ridiculous…read morefor the amount of money invested.

He never showed up for an appt for walk thru and quote after I sent all drawings. Not sure what…read morehappened.

Alfonso and his team at HPC were amazing! They went above and beyond. They are professional,…read morefriendly, responsive, and their work on our patio is absolutely beautiful. Pricing was reasonable compared to the 4 other quotes we got, and the quality speaks for itself. Truly God-sent, we couldn't be happier!

Just note this is just the design studio and nothing else to it. Place was clean and Briyel was…read moresuper helpful with assisting us in making sure we had everything set we need for our home. Gave us her advice and was very knowledgeable. Just know ahead of time if you have a set budget stick to it or if you are within mortgage and have set line make sure you get the most important things.

I DO NOT recommend getting a new home from this company. All the employees care about are getting a…read more high score on their survey. To start everything: My fiancée and I were purchasing a new house, where we came across the house we ended up purchasing. First the house was about 95% done just. Needed a few things on the inside completed. Tom the project manager, was not very helpful. After we got our 3rd party inspection, Tom told us he would take care of the issues the inspector found, especially the backyard where the ground was corrupted. Well after getting the keys this was never taken care of nor did we get the opportunity for a final walk. Also within the buying process (prior to closing) Tom told us he would take care of the grass and trees until we closed on the house and after that we would have to take over. Which is fine, except he did not take care of any of it. Our trees were dead when we got the keys. After getting the keys (prior to moving in) I would go and water the grass and trees daily to make sure the lawn looked okay but it was too far gone for the trees. Also when we were appliance shopping for the fridge, I asked Tom multiple times what is the measurement of the area for the fridge. His response was "it can hold a regular fridge". This made the process of purchasing a fridge very difficult and at the time we didn't have the keys so I couldn't go in and measure myself. Finally we were able to get the info about a week later and we were able to purchase a fridge. Also I want to add that when we did close and the house was supposed to be cleaned by the cleaning crew. They sent one person to clean the house who attempted to "clean" the house in 15 minutes. Which they didn't clean at all, there was dust and debris on the floor. We had to contact Tom to have the cleaning service come back again same day to clean. Even after the second attempt, we found that bathrooms and shower heads; countertops etc were not cleaned. At this point we were fed up and unfortunately had to bite the bullet here. Reminder this house was completed September 2022, we moved in October 8th 2022. In December we noticed a crack in our master bedroom ceiling, so we requests to have someone come take a look. The gentleman was able to patch it up pretty quickly that day and told us it was a "settlement crack". The following day, my fiancée and I received an email from KB Homes telling us that the crack that was fixed is not included in our warranty and that it was only fixed on good faith. Which if this is a settlement issue on the house, then that would factor down to a foundation issue on the house. Also mind you, this house was built in 2022 so not sure why we would see such a crack that quickly on the house. Again, I DO NOT recommend purchasing a house with this builder. And if you do, decline to answer any surgery questions until after you've lived in the house at least a month or two. This will give you the opportunity to see the response times from employees and experience the house. If anyone would like to see the email from KB please let me know. I will add the email as well

EDIT: Karie, thank you so much for your response!!! I would also love to clarify several important…read morepoints for accuracy. The concerns involving our family's home relate to underlying construction and system performance issues that were not visible to a homeowner during the warranty period and developed over time as a result of those conditions. These are not routine homeowner maintenance matters. Texas law provides protections beyond a builder's written warranty, including implied warranties that a home is constructed in a good and workmanlike manner and is suitable for habitation. Construction defect claims may be pursued within the applicable statutory timeframes, as many defects only become apparent after systems have operated over time. Our home remains within that legal timeframe. Since discovering the extent of the issues, we have worked cooperatively by allowing multiple inspections, providing extensive documentation and independent testing, and following professional recommendations. Based on professional findings, our home was ultimately deemed uninhabitable due to construction-related environmental conditions, and our family was forced to relocate. While certain repair options were proposed, they did not address the full scope or root causes identified by independent professionals, which is why they were not accepted. Original review: We purchased an inventory David Weekley home in 2020 and, over time, uncovered extensive construction, HVAC, ventilation, and building-envelope issues that were far beyond cosmetic. Documented issues in our home included: * A roof vent pipe that was not properly connected or sealed, allowing warm, humid air to discharge directly into the attic instead of venting outdoors. * Improperly installed and inadequately insulated attic ductwork, including ducts disconnected from collars, heavily sweating, and contributing to widespread condensation and moisture throughout the home. * Severe microbial growth inside the HVAC system, including the supply plenum. These findings were documented during an earlier HVAC visit but were not disclosed to us at the time; we only learned of them after hiring an independent mold inspector, at which point we stopped allowing further builder access. * Visible mold and moisture damage in multiple areas, including closets, door frames, behind bathtubs, and inside wall cavities. * Condensation and mold inside recessed lights, vents, and ceiling fixtures across multiple rooms. * Construction photos indicating significant foundation-related concerns that were never disclosed. * Severe exterior drainage issues that persisted despite the installation of multiple drains and have resulted in fence deterioration. * Thermo-ply sheathing in the attic that is bowed, rippled, and in some areas detaching. * Ducts that had fully separated from insulation and were profusely sweating onto ceilings. * All three attic access doors lacked proper insulation, allowing hot, humid attic air to contact cooler interior surfaces, leading to mold growth around the openings. * Extensive building-envelope failures throughout the home. Nearly every exterior door has noticeable drafts, moisture intrusion, and signs of mold. * Significant air leaks along exterior walls, including behind the refrigerator, inside electrical outlets, and where cabinetry and the bathtub meet in the primary bathroom. Borescope inspection revealed rodent droppings in these areas, indicating exterior entry points. * A certified mold detection dog alerted in every bathroom and shower. * The primary shower has severe drainage problems due to improper slope, uneven tile installation, and shallow grout. * Horizontal cracking in the tile of an upstairs shower. * The primary shower door is pulling out of the tile for the second time. It was originally installed into tile using drywall anchors with no stud behind it. Even after bracing was added following a prior failure, the door is again pulling loose. * Cracks in the primary shower wall where grout was never installed and silicone was used instead. These conditions were documented through photographs, independent inspections, HVAC diagnostics, and a third-party mold remediation protocol. Beyond the physical damage, this situation displaced our family for an extended period and created significant instability. The emotional and mental toll on our family has been overwhelming. We followed the required warranty and inspection processes and provided extensive documentation, yet meaningful resolution has still not occurred. I have also documented this process on social media to provide transparency and help other homeowners understand what we experienced. I would not recommend purchasing a home from this company.

We had an outstanding experience with our Warranty representative, Katlynn Thomas from David…read moreWeekley Homes. She took full ownership of our warranty process, coordinating multiple vendors to address all of our warranty requests, which were completed promptly. She made herself readily available, and treated every issue we had with urgency and genuine concern. It was clear she truly cares about the homeowner experience. Beyond the warranty work itself, she took the time to provide us with helpful advice and schedules for routine maintenance tasks, such as AC servicing and filter replacements--things that are essential for the long-term health of the home and easy for new homeowners to overlook! Her efforts reflect the core values of David Weekley Homes, a company that clearly stands behind their homes and is committed to customer satisfaction long after move-in day. We hope Katlynn's leadership recognizes the incredible impact she has on homeowners like us. Thank you for making us feel supported, informed, and truly at home.