We bought a brand-new Coventry home back in March as first-time homebuyers. They advertise Integrity as their main core value. "We are proud to deliver the finest quality workmanship, and we back it up with an industry-leading warranty program in order to provide you and your family the assurance and peace of mind that comes with a sound investment." Unfortunately, our experience after closing has been the complete opposite of what they say. Our walkthrough was short as the construction manager had other appointments that day, I was told things not addressed at walkthrough can be addressed through warranty. On the same day of getting our keys, we noticed several issues throughout the house that wasn't seen in the walkthrough. We took time-stamped photos of everything, including cracks in our granite countertop around the cooktop, chipped cabinets, damaged flooring around the cabinets, and other workmanship issues. We were told to put in a warranty request, and it will get resolved. It did not. The frustrating part hasn't even been the defects--it's been dealing with the warranty process. Minor issues were addressed within the first couple weeks. The construction manager said the major issues will take time, but he will get it fixed. After a few more weeks of not hearing anything, I called the Construction manager, and he said ALL of the major issues were labeled as "cosmetic" because they weren't pointed out during the final walkthrough. Apparently, if you don't catch every single defect while walking through a brand-new house, they think they're no longer responsible for it. The granite countertop has been the biggest headache. We were first told the cracks weren't covered because it was cosmetic, but anyone with a brain knows it's been poorly installed. Then they had the audacity to try and blame us and say we cracked the countertop, (until we showed them timestamped photos). After months of going back and forth, Coventry said they will epoxy the cracks but not replace. They then send an epoxy repair technician. The technician looked at the countertop and said repairing it would be a waste because the underlying stress causing the cracks would still be there and will continue cracking. I told the CM I want the countertop replaced, I have received no response again. I understand that every new home is going to have punch-list items. That's not my complaint. My complaint is that we've now spent 4 months trying to get legitimate workmanship issues addressed and they keep trying to say it is not covered under warranty. If you're buying from Coventry, my advice is simple: Don't. We didn't expect perfection--but we expect accountability and to stand by your work when problems are found. read more

Coventry Homes - Home Developers Near Me - Houston, Texas

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Based on my experience, I would not recommend Coventry Homes. I don't feel they value their employees, and the quality of their homes did not meet my expectations. I would suggest looking at other home builders. read more

They tell you things are covered under warranty and then when you try to get them fixed, they will not come out and fix them and tell you it's not covered. They are the worst quality bills I've ever seen in my entire buying history of the past 30 years do not buy a Coventry home! read more

Coventry Homes - Floor crack and not from impact! - Home Developers Near Me - Houston, Texas

This is the framing work of the builder who is building my new home. I had a pre-drywall/pre-cover inspection done by a private third party inspector. Notice the gaps in the lateral bracing. Do you think that is acceptable? Per the inspector, it's not and we would want that to be fixed. It's lateral bracing that helps prevent framing members from twisting and buckling. If they are not fastened properly they won't do what they are supposed to do. The builder was supposed to fixed the gaps but didn't. Instead, started installing insulations and the drywalls to cover up the defects. Refusing to remove the insulations and drywalls so I can get it re-inspected which I am allowed to per the contract. Therefore, breaching the contract. Now I had to hire an attorney in order for me to get my escrow back since they breach the contract. If you are looking to build your new home, please be sure to have a pre-drywall inspection done prior to the installation of the insulations and drywalls. If not, the structural integrity of your home will possibly not in compliance with building codes. I'm glad I caught this before closing. Unfortunately, based on the Google reviews, other homeowners who had their new dream home built by this builder weren't so lucky. Months after closing, they are noticing a lot of issues and defects. read more

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The quality and workmanship is far below substandard. no concrete was used on the shower floor and no impermeable membrane. also in the shower, they used sheetrock instead of waterproof backer board. Chesp, cheap, cheap. I am now spending $12K to remediate these issues, as the shower floor flexed during showers. Also the dry wall work is terrible as every seam is visible. There is a noticeable paucity of electrical outlets. Pretty to the eye, terrible quality! read more

Great experience through and through! They were very consistent with their communication and updates. Every concern I had was addressed kindly and quickly! I love my home! read more

July 24, 2024 UPDATE The streets in the neighborhood are flooded this morning because of debris and trash clogging the drains from the homes still under construction by COVENTRY. This has been going on for months. No return phone calls or cleanup. See photos below read more

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My husband and I purchased a Coventry Home in Manvel, Texas in the subdivision of Pomona in December of 2021. Unfortunately, we had to move out in August 2023 after finding visible mold and our home being deemed uninhabitable. My neighbor were recently interviewed by Fox 26, here is our story: https://www.fox26houston.com/news/manvel-homeowners-file-suit-against-home-builder-claiming-brand-new-homes-unlivable?utm_campaign=trueanthem&utm_medium=trueanthem&utm_source=facebook&fbclid=IwZXh0bgNhZW0CMTEAAR3x1ELK_pRmrlyfQZr5FqIPQgV5hCeokeLCKVeZaji-02769t1penlRiss_aem_WpwQnNafRmDcFqHBpbmn1g read more

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2/25 Status Update: - Coventry has address some of the minor warranty complaints, however many of the issues remain unaddressed. - The issue around the bath tub remains unresolved with Coventry still claiming that the issue cannot be addressed because it is due to water damage (again, this is for surfaces around a bath tub, literally inches away). A couple of additional examples of issues previously not mentioned in hopes that Coventry would address them: - Poor water drainage around home. Photograph included of both sides of home taken the same day within a few seconds of each other. Per a third party inspection report: "Drainage needs improvement on the west perimeter fence. Observed standing water on this side of the house. Water is not able to properly drain as the condenser units are in the way. Drainage swale is not continuous at sides. The drainage swale must be kept clear and continuously sloped to drain water properly. Note: water is not able to properly drain around the sides of the condenser unit - East property line" - Shelves in pantry breaking (this is happening with multiple shelves) One additional note (photo included): Coventry Homes is an alternate name for the home builder M H I Partnership, LTD, which has an F rating with the Better Business Bureau. read more

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We were scheduled to buy and brand new build in Pomona Manvel, Tx. Prior to closing we read the warranty book closely and observed that workers and contractors were violating the very issues that would have voided the warranty for a homeowner. We documented so much prior to closing and would report each violation to their Corporate offices. We reported so many violations of their own warranty that they cancelled our purchase. Thank God they did because so many homes have issues and mold. We escaped a boulder in this. DO NOT buy from this builder without carefully reading the warranty prior to closing. read more

I requested a warranty item when a roofer hit a water line in my roof. It is out of code compliance because it is too close to the roof. Per the Dan Marcos compliance officer, they should've put a metal plate there. Coventry is denying my warrenty claim because I have been in my house past the 2yr warranty period & it passed inspection for them. This line thay was hit flooded my master bathroom, my master closet & my master bedroom. Everything is pulled out. I currently have no bathroom & everything from the bathroom cabinets & my closet are stacked up in my living room. How can a code violations not Trump a warranty time frame. Their customer service is very poor. They are about making a dollar & not backing up their service to their homeowners. I will NEVER buy Coventry again & advise anyone looking to avoid them as well.​ read more

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Our sales consultant was great. We are very unhappy with how they handled the construction of the home. We have an issue with our yard. The sod was not laid correctly. We have gaps in the yard that are a hazard. They consulted with the landscaping company and they refused to correct. We are very disappointed with their lack of concern. read more

I purchased a Coventry home in Viridian approximately 16 months ago. A few weeks ago, during a heavy rainstorm, I discovered water leaking through my bedroom ceiling. Assuming it was a roof leak or a cracked pipe, I immediately contacted a water mitigation company to assess and address the issue. During the investigation and mitigation process, it was revealed that a vent pipe leading to the roof had been left unfinished by the builder. This open pipe had allowed water to enter my home continuously for the past 16 months, saturating the attic insulation and drywall ceiling. To be clear--the builder left an exposed roof vent pipe open to the elements, causing prolonged water damage and mold growth. Despite this clear construction defect, Coventry has refused to reimburse me for the water mitigation costs, arguing that I should have contacted them before taking any action. They claim they would have fixed the problem had I submitted a warranty request first. However, without knowing whether the issue was a plumbing failure or a structural defect, how could they have guaranteed an immediate resolution? It is difficult to believe that Coventry would have taken full responsibility without first confirming their own negligence--though the Warranty Department insists otherwise. Given the recent lawsuit against Coventry in Houston over mold-related issues, I find that hard to trust. So, in the event of another leak or water damage in the future, am I expected to wait for Coventry's response while water continues to seep in, risking further structural damage and mold growth? Does that sound reasonable to any homeowner? The cost of reimbursing my mitigation expenses is insignificant compared to the damage this situation does to Coventry's reputation. To make matters worse, this is the second home I've purchased from them--after this experience, it will certainly be my last. I will strongly advise my family and friends to steer clear as well. This is not the level of accountability or customer care one would expect from a reputable home builder. ***UPDATE: After posting this, I received a call from the Coventry Warranty team, who reaffirmed that they will NOT reimburse me for the water leak mitigation costs I incurred. This only reinforces my opinion of this builder, aligning with the negative experiences shared by other homeowners. Truly disappointing. *** read more

Stay away, dont believe in the promises. I made the biggest mistake in signing the earnest money contract. Design center pricing is very unfair and overpriced. You will regret !! Now they cant build the plan in the lot the way I agreed originally and flipped the home. I asked to cancel and return the earnest money. they are not willing even though it is their mistake. Please please do not try coventry if you want peace of mind. This is in Valencia. Manvel read more

They give very hard time to address warranty issues. They would give you all kinds of reasons claiming that the issues are not covered in warranty. We bought a home in Dunham Pointe Cypress more that a year ago and I see some structural issues with the home were they deny it saying it is not covered under structural warranty and it should have covered under 1st year of warranty only. read more

We are so impressed with Sarah Musil, Conventry home sale at Towne Lake section, her efficiency; restless; positive and supportive attitude are definitely a plus for the decision making of this purchasing. She was there with us from the beginning to the closing, she is very helpful with her warm hands, she coordinated with builder lender and construction teams and we closed on time. We all remember this AMAZING and valuable Conventry lady name Sarah Musil, She sold all conventry homes at towne lake cypress, Wow we would love to give her a 6 stars superior review, YOU ARE THE BEST, THANK YOU SO MUCH SARAH for every efforts you made. Appreciate you. Beth Liu read more

This is the design for a spec home at Windsong Ranch, Prosper. Initially, I thought the issues I noticed were just cleaning problems, but they ran much deeper. The lack of communication and transparency from Coventry Homes was appalling no updates or emails until 30 days before closing. Then, they gave me just one day and pressured me into choosing a lender due to their own mistake. Their "preferred" lenders, like Jet Homeloans, are a complete scam. Jet Homeloans offered rates that didnt even match those of big banks and provided a terrible customer experience. When I tried to escalate the issue, I was met with roadblocks. The only escalation option before closing was through the sales counselors email, and after signing the contract, the corporate office staff hung up on me when I called to address the issue of Jet Homeloans refusing to float down the rate during a market dip. If you're considering Coventry Homes, be prepared for frustration, and steer clear of their preferred lenders they're not worth the trouble. read more

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Worst Worst Worst! I have only lived in a brand new house built 2023 and I have had to buy a new garage motor because the motor used burned out as the door was heavy, I just changed the fresh air intake motor for my AC unit, that burned out. I have changed out pretty much all my door handles, and I have also changed out the LED disc that is supposed to last 50,000 hours continuous use. This is the worst. read more

I bought a brand new home - worst customer service, worst build quality- no response to service requested. There are better builders out there. read more

We are in the process of building with Coventry. Initially, we were very pleased with their communication and the overall process. That has now changed. The design center neglected to include a dedicated outlet for my outdoor kitchen on the build order. It was included on the diagram, but did make it to the order. I questioned this outlet during the framing process, but Coventry is refusing to include the 1 outlet, even though they acknowledge this was not my error, but the design center that they contract. Buyer beware. UPDATE: After posting the initial review, Coventry reached and changed their position. They agreed to add the dedicated outlet that was not transferred to the build order by the design center. We are hoping this is the final hiccup and we are looking forward to what will be our beautiful new home. I do believe Coventry needs to revisit their policy of absolutely no changes, even though the error was made by one of their partners. read more

Recently, I gave 1 star due to some disagreement between Coventry and me. I am still not happy with their thinking process. However, it is not fair that this disappointment weights 100%. I have to give a credit to the Coventry Sales Rep Tania; she took care of us like family. If she was not there, I might consider other builders. I think that in general, Coventry is a good reputable company that tries good quality homes. I wish that they follow up quickly on some pending issues. read more

Let me begin by saying in know way did I expect that a newly built home would have no minor imperfections. I purchased newly built spec home and during initial walk through it was obvious no one pre-inspected the home. There was chipped molding, missing texture on Sheetrock, missing caulk, drawers loose, large amount of paint spot defect etc. The response is we will take care of it but you cant delay closing until you ensure it's done based on the sale agreement you sign. Within 15 days of sale I had to submit 21 warranty request for issues missed during walkthrough to include scratched window glass, failed seal in window, toilet not flushing, dented window frame, cabinet drawer face fell off etc. They found a pipe in the toilet and shower valve broken in master. Toilet was fixed but it's been over two weeks and no one has informed me or scheduled for broken valve repair which requires tearing out the tile in the shower. I ask Max the PM and am repeatirely told he will check on it. Some of others repairs are finally being completed. Except the dented window they are telling me that replace it. it was present and noticed before I moved in the home (moved In 17 days after purchase) therefore that negates any claim that I could have caused it and because it's high on the window the only way it could have been dented would be at install. This is unacceptable. The warranty service is substandard, the system to submit claims is faulty they dont even get all your requests, there is no response, you calll the number they give and no one answers or calls you back. read more

Hi, We signed a contract with Coventry and due to deplay in approval process Coventry refused to return the earnest amount and even not ready to transfer the contract to new home which is suppose to build in March 2025. The intention of sales person is take way my entire earnest amount. Even they raise the cancellation form , not even given time to think on that and marked as voided within one day. Now, they are saying it has expired. Not sure what to do in this situation. How to recover the earnest amount. read more

worst exeperience never ever buy homes from coventry before closing date that is they scheduled on 31st they told us they are canceling our loan no proper reason and they are asking 7k$ for explanation and for extending the closing time we are looking for coventry corp email id or phone number to discuss our issue read more

Save yourself major headaches and stay away from Coventry. haven't even been here a month in our new build and we've had 7 visits with warranty dept to correct their incompetence. be prepared to buy a window AC unit because Coventry/ AirTeam cant install/ repair ac correctly. They have been out twice and end their report with "we left with AC working properly at this time." what a joke. Trim crooked, paint peeling off the wall, wavy drywall, wood floors peeling off the ground, paint has runs, drips, and sags, carpet peeling up, sink loose, cabinet doors rubbing, front and back doors stick after rain. I'm 240 lbs and have to push my body into it to open. seems like a fire hazard. the list goes on and on and our third party inspector caught a laundry list before we closed. my brother bought a David Weekley home just down the street over a year ago and has had zero issues. They brag about the one year warranty, and I'm seeing this is the way they justify shoddy work. The worst part is they have structured their system where all managers or higher ups are out of reach. Every issue starts and stops with the construction manager(we had three in three months) and they are full of empty promises. Just stay away from Coventry at all cost. read more

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if I could rate this builder lower I would. we never got our shower fixed, it was left unfinished, we are 8 months into this issue and still not fixed! Buyer Beware! Stay away from this builder! Customer service is horrible and their process to get something fixed is atrocious! you have to make an appointment with the guy for the tile, make an appointment with the guy for the caulking, make an appointment for the door guy , guy for the glass, guy for the wood, guy for the Sheetrock, guy for the paint! I'm not even exaggerating! Freaking absurd!! and after all that was done, it still wasnt fixed properly! The amount of requests I submitted for the warranty and got no resolution is also pathetic! STAY AWAY! read more

It felt amazing today when a client of mine was visiting Merdiana to tell her about me and my client's awful experience personally with Coventry and she went across the street to the other builder. BUILDERS need to realize, when you do something HORRIBLE and don't do what's right, it will come back to bite you. This is now the FOURTH client in a matter of months that due to my TRUTH about this builder, has decided NOT to buy a Coventry Home. I will keep updating this so that Coventry realizes that they have cost themselves MORE than my 19 piers of foundation. Ironic that it's the word FOUNDATION. They need to build a better one internally. read more

I've corrected my name and also sent an email to social@coventryhomes.com as instructed. I did hear back from Coventry Homes and hopeful that this issue be remediated. At the end of the day, one-third of my driveway installed by Coventry Homes (subcontractor) will need to be replaced even though cracks started appearing shortly after I closed on the property. Coventry Homes claims it "Homeowner Maintenance" and will not fix it. The cause the cracks appear to be from poor driveway foundation and base installation issues. UPDATE - SUCCESS. Coventry Homes has agreed to remediate the issue and replace the driveway sections in questions. I appreciate the support that I received from Coventry Homes Project Manager! read more

WORST BUILDER EVER!!!!!! Getting a Coventry home was the WORST DECISSION we ever made. I am not even going even going to talk about the challenges we faced during the build process as they blame COVID for that but I am here to give feedback about some of the concerns that we had when we had our 2nd walk through BEFORE CLOSING and those concerns are yet to be addressed and we have lived in that home for over 2 years now. We have drywall crack issues, we have grass issues, stucco issues which were all talked about during the 2nd walk through but yet after 2 years they are still not being resolved. The employees there do not even last long enough to fix the issues. Just in our community we had probably over 10 site managers changed in the span of 2 years. Every time the site manager changes, we go back to square one and have to explain everything to the new guy and by the way he even starts working on the issues, he leaves the company as well. Do your research before you buy a Coventry home as the response time and warranty department SUCKS!!!!!!!!!!! read more

Where do I even start? You just have to make sure that you're stopping by the construction site a couple times a week to make sure that they didn't put the wrong frame on the front door, wrong frame for the bathtub in the master bedroom, that the cabinets that were installed in the working kitchen aren't broken, that the back door is not too big for the frame and you don't have a hard time locking and unlocking it. That the master bedroom closet looks like what we asked. That you don't have a water leak in the sprinkler system (that is NOT covered by warranty) months into moving in to your home. That the plumbing is adequate enough so you are able flush the toilets every time without it clogging. I could go on. When the financing portion of the process comes about make sure that you notify them 30 days prior to the closing date that you have your own lender and won't be going with their lender. If they give you a closing date and it's in less than 30 days and you didn't tell them about your lender, you're out of luck. Don't bother calling corporate office because Max, the VP over the financing, will not only not return your phone calls and messages, he will tell the sales associate to tell you that HE WILL NOT BE CALLING YOU BACK. If I could give negative stars I would. read more

I bought my home two years ago and of course Coventry gave a two year warranty, rightfully so, because I have had issue after issue, ac, lights going out, light flickering and this morning to top all I woke up to water all over. My warranty just ended in July, so I call none the less thinking with this issue which by the way has to do with the piping inside the walls and the lady basically said, oh well your time is up, you on your own. No concern at all. They build with the cheapest of materials and has the highest of prices. My neighbors also have shared with me their horror stories. I have had three homes built. This was the most expensive and the worst built. I regret this home purchase which has been quite costly. read more

If you are in search for the builder of your dream home, look past McGuyer Homebuilders, Inc. (MHI) - Coventry Homes, Plantation Homes and Wilshire Homes. If working with a company that will go out of their way to do the right thing is important to you, MHI is not your builder. If they don't have to do it, MHI won't.   Faced with doing what's right or closely scrutinizing what and where you initialed in a contract, MHI has demonstrated an unwillingness to bend, care, nor go out of their way to preserve customer satisfaction. Your initials by a paragraph in a contract will supersede any verbal agreement made by MHI sales staff. For one year, I been worked with a sales representative to get screen doors for an 8x12' sliding glass door in my new home. This was an item noted on the inspection report and promised would be addressed. A year later, the sales representative was no longer employed by MHI and corporate denies all knowledge of the arrangement, suggesting the MHI employee wasn't representing MHI at the time he agreed to provide screens. So, a year later I was left with a bill for a $980 screen install I had to arrange on a nearly $400,000 home.   In a time when beautiful customer experiences, brand reputation, doing the right thing and going above and beyond to understand what customers want, need and care about, MHI is more focused on what they're obligated to do.   Customer loyalty and satisfaction after the sale are best left to homebuilders who care about someone greater than themselves and who firmly believe the customer is always right. read more

Jan 2021, I signed purchase contract to buy the second most expensive floor plan at Klein Orchard subdivision. My first year went by on August 2022 but I haven't got a chance to enjoy the moment of having new home. I have been struggling to get Coventry Homes builder fixing issues that show inspection reports. I feel like I bought foreclosure home not new home. In the past few months, I have tried to make appointments to fix issues that I already submitted in MHI Home Warranty website. I have 2 days off in one month. Unfortunately, the appointments on my day off have not been kept as scheduled. I tried to make appointment on weekend. My weekend appointment did not show up. I moved to new home in August 2021. I spent 4 months back and forward with Coventry Homes builder to fix issues in my house. Then, April 5, 2022, L&W Supply Company vehicle while deliver sheetrock to a new construction Coventry home, reversed into my driveway, hit my garage. HIT and RUN. They denied their truck hit my house when I verbally told them. Luckily, I have security camera to prove it was their fault. After waiting 2 months for repairing the damages, I had to fight with Coventry Home builder to get inspector and to replace lintel. Reason to replace lintel because the original lintel was used for bricks. Bricks have been discontinued; stone is much heavier than bricks, lintel has to be stronger to support the stone. I had to hire Attorney because Coventry Home Builder didn't have inspector to inspect damage of my house and didn't want to replace lintel. August 8, 2022, the settlement between Coventry Homes Builder, L&W Supply company and I was failed. I disagreed with the settlement from Coventry and L&W Supply Company because the settlement didn't give me any good. I had to pay $2701 Attorney fee and $1200 inspection fee because Coventry - L&W Supply Company vehicle hit my house - HIT and RUN. My conclusion: Coventry really push to sell and make me think Coventry Homes builder is a good builder. After having this new home, I don't feel proud that I have a nice home, the second most expensive floor plan in the community. I don't feel I am the one who pay Coventry Home Builder to build my house. After having this new home, I feel I am a beggar to ask them to give the house to me and whatever they can give to me with their least effort. The way they treated me make me feel I have been wasting my time, wasting my energy to beg them fixing issues of my house and keeping my appointment. I don't want to invite my friends, my relatives to see my home because I feel like I live in a junk house with lot of issues. Buying home from Coventry Homes builder is the biggest mistake I have ever made in my life. read more

Coventry Homes - Home Developers Near Me - Houston, Texas

Save yourselves the headache and do not go with Coventry. Where do I begin? First off my wife and I never got to the phase with Coventry. The process is extremely unorganized and we never knew where we were at in the process, despite repeated inquiries. We never received a clear and comprehensive explanation of the process. We were given basic information, such as expecting calls from low voltage and the design center, but we still feel completely clueless regarding the overall process and the next steps. Additionally, there were numerous mistakes that me and my wife identified throughout the process. Such as, corrections to the contract, and constantly inquiring about credits for items we elected to not include in the home. Incorrect floor plans was sent to the low voltage team, resulting in the rescheduling of our first appointment. The second appointment, while it had the correct floor plan, still did not include structural modifications. Similarly, the floor plan sent to the design center also lacked these modifications. Our first design center appointment was quite disappointing. We were presented with exterior color choices on sheets of printer paper in poor lighting conditions, which is not ideal for selecting exterior colors. There was only one white color option available, and we were told if we wanted more choices we had to bring our own examples. Moreover, the new design center standard options were very basic and builder-grade. One of the reasons we chose Coventry was because the previous design center company offered a wide range of high-quality standard options, which we expect for a Build On Your Lot (BOYL) project at this price point. Furthermore, we had to cancel our second design center appointment because we had not been given the option to select certain items that were required for the second appointment. After the first appointment we had $31K in upgrades in which we felt were builder grade. After discussing this with the sales manager he was completely clueless and had to reach out to the regional manager. We had a conversation with the regional manager and he agreed we should have better options and informed us that we should've been given the option to visit another design center for build on your lot. Our issues were we expressed this to the design center and the sales manager. Had we not pushed the issue we would've paid thousands of dollars for items that were sub-par and should've been included as standard. During contract A negotiations we requested a metal front door and were informed that this would be chosen at the design center. However, once we visited the design center they did not have any metal doors to choose from and basically told us we had to choose a basic door. For the sake of time I won't list all the issues we had with Conventry but in the end with had a teleconference with the regional manager Matt and he agreed they were negligent in their responsibilities and offered additional incentives as a compromise. Due to the numerous issues and lack of integrity we felt the company is extremely shady and tries to hide cost from you so we elected to cancel the contract. Matt agreed and said he would send us a cancellation form. We finally received the form, after numerous inquiries, completed the form and return it to the sales manager. At this point our realtor is handling communications on our behalf. It's been 3 weeks and now Matt is not answering our messages and blocked my realtors number. All we're asking for is our $7500 deposit to be refunded after serious negligence on Conventry's end. Since we can't seem to get a response our next step is KSAT news 12 on your side to see if we can bring awareness to veterans to stay away from this builder *Update: Miraculously, 45 minutes after this review was posted my realtor and I get a text from Matt saying "I'm sorry for the late response. I am out this week. It did not get approved for a refund due to the circumstances and policies set forth in the contract". I immediately responded and asked what specific policies in the contract he was referring to but he never responded and blocked us. How can you admit negligence, try to offer incentives to keep our business but refuse to refund our deposit once we decided to not use such a shady company? read more

Do NOT buy a Coventry home. Not only will you get a sub-standard home and have to deal with Coventry's nightmare customer service, but they may also fuck up enough to get your family killed (think loose gas valve in fireplace that's virtually undetectable until it's too late). They might've had a decent reputation pre-merger, but I purchased my home in January 2023 and it has been nightmare after nightmare. They do NOT want to honor their warranty nor fix any of their screwups. I have had to fight, argue, and threaten with legal action for practically every issue. Pre-closing, their was a bad leak in the garage, Kelly insisted that they would fix it so there wouldn't be mold. Guess what happened? Mold. Then they kept lying to me about removing the moldy parts, good thing I hired a mold inspector. Post-closing, I hired a fireplace inspector who found issues, without even coming out to look, Coventry sent me a letter certifying that the fireplace had no issues. A few weeks later, I smelled a gas leak. THEN they sent the fireplace contractor out, who found a loose valve that he said was loose from installation. EIGHT MONTHS of a slow gas leak. A few weeks after that there was a loose valve under the stove that caused another gas leak. Besides electrical, plumbing, and HVAC issues, I am now fighting with Coventry over framing issues. What started off as bulges in the ceiling drywall has evolved into two separate framing issues and now I'm fighting to have a third one fixed. Here is Coventry's playbook if you report an issue: (1) refuse to admit fault; (2) if you push, they will send someone out who will tell you nothing is wrong even if it's a glaring problem; (3) if you keep pushing, they MIGHT send someone out to try to fix it; (4) if they can't fix it, they will tell you it's not covered by warranty. I'm a lawyer myself and I'm sure that's the only reason I've gotten some of the stuff fixed, but I have already asked a colleague to look into legal action. Completely unacceptable that Coventry is refusing to fix things that are clearly their fault. Oh fun fact, they fired the construction manager 2 days after my closing and they want to convince me that my house was built properly. I see a lot of comments talking about how great Kelly is, don't believe them. Kelly is a salesperson, that's it. She says what she needs to say to close a deal. She promised me when the fireplace was installed in the wrong spot that when they move it, there won't be any issues. I was terrified of a gas leak when they moved it, and she said don't worry, if we mess up we will fix it. Nope! When my fireplace inspector found issues, they refused. Didn't even come out to look at it, just said they knew it was correct. If it weren't for the gas leak I smelled, they wouldn't have bothered. And I'm very lucky to have smelled the leak when I did because there was a freeze that weekend in Houston and I would've turned on that fireplace and my family would be DEAD. But Coventry doesn't care. RUN AS FAR AS YOU CAN FROM COVENTRY!!!! read more

If you have a list of 100 builders and if coventry is one of them, I would suggest put them on position 101, unless you want to fight continues battles to make sure warranty items are taken care of. I was promised a smooth process, that didn't happen. I can provide details as needed. Interesting I was told to write to Coventry for additional details. I wish I could juta reply to the lady who asked for details, but I can tell that I sent an email two weeks ago and no one has taken the time to respond. I am a Coventry home owner who struggle during the whole process and even now, so If you have patience and want to have a stressful year and a half, then Coventry is your option. read more

Great home but the landscapers they hired were awful and the warranty dept for Coventry are not helpful. We got some awful trees. Notified them soon after we moved in about the trees. Yes we signed that the stuff looked good but we were under the assumption the trees were taken care of by coventry and/or the landscapers during the 36 days prior to our buying the house. We know now to being a certified Arborist to the walk through and don't sign anything but we feel that if we didn't sign the build would of paid us 500 plus out money back and cancelled the contract. We are now out thousands of dollars and no help from the builder. Almost everyone in the new section of the neighborhood has lost at least one tree. read more

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Kelly is awesome!! Takes so much time with all clients, answers all questions, and any concerns. Highly recommend her!

Businesses go downhill after they're acquired by PE firms or publicly traded companies -- and this is exactly what happened to Coventry when Dream Finder Homes bought them in late 2021. Our house is about a year old and has over 20 unresolved visual and structural issues. They were honestly so nice and diligent about warranty requests (fixing mistakes THEY made) in the first 6 months post-closing. Either they have a secret cap on the # of mistakes they're willing to repair for customers OR their new umbrella company (DFH) is prioritizing shareholder value over quality and integrity. Probably a mix of both! It's a matter of time before they piss off enough customers and lose another multi-million dollar lawsuit. read more

Stay away from Conventry at Dunham pointe build quality is horrible and there plans have the smallest rooms. They do not give you the dimensions or the dimensions are not accurate. And they rush the build process. Do not trust any of the sales reps. read more