My husband and I purchased a CastleRock Community house in 2019. The house was already designed and fully built when we purchased it. I liked the fixtures the designer included, thought the workmanship was good and I had no major issues in the three years that we owned the property. Neil, our sales contact, was great and we were able to close on the property in two weeks. I really enjoyed my time at the house and I would purchase another Castlerock build. read more

Purchased a home that is only 2 years old from CastleRock and it already has roof leaks that have caused carpet and wall damage in our master bedroom. I submitted a request and it was all communicated via text without resolution. Kevin was assigned and he sent me a picture off his laptop of a warranty that we never received and exists nowhere on CastleRock's website or portal. We only noticed the issue when my toddler started complaining of water falling over his crib which is concerning how little was done to even send someone out before closing the ticket. read more

They build these CastleRock homes in Pearlbrook so quickly--in less than two weeks--and use such cheap materials that problems start cropping up right after you buy. Since buying my house, I've dealt with leaks in the walls, the bedrooms, and the air conditioning, yet they refuse to cover anything under the warranty. Please keep this in mind before buying here. Also, when you need the community HOA, they never answer the phone. read more

wanted to purchase a castle rock home and i am a veteran so i don't have to put any money down with the va, castle rock was trying to force me to their design center to pick out marked up items (200%) and pay upfront. they wouldn't listen to me when i said i didn't have to put any money down per the va benefit i earned. furthermore we backed out and the house is available and based on all reviews i am glad and won't even entertain buying a house from them. all cookie cutter looks and cheap materieal and labor. read more

My husband and I were in the process of purchasing an inventory home from CastleRock Communities in Argyle, TX. We were very serious buyers and proceeded in good faith until we received our third-party inspection report, at which point we were absolutely shocked. The inspection revealed major issues: -missing portions of the roof and incorrectly installed roofing material -exposed plumbing in the garage -electrical panel not even screwed into the wall -wiring issues -water meter reading usage-indicating a leak -several other serious foundational and structural concerns. These things are not cosmetic or minor punch-list items; they significant construction deficiencies that should never exist in a "new" home being marketed as move-in ready. And if they cut corners on these things, imagine what else they may have skipped. What made this experience worse was CastleRock's response. Rather than taking accountability, the company attempted to downplay and obscure the severity of the issues and made efforts to sneakily and hurriedly repair some of these issues behind our back to "prove" that the inspection was false. We were then met with resistance and vitriol (particularly on behalf of the division president) when requesting the return of our deposit, despite the fact that the inspection findings clearly justified terminating the contract. The sales woman at the sagebrook office told us on two separate occasions that our earnest money could be refunded. The division president we dealt with was condescending and dismissive, which only reinforced our concern about the company's ethics and customer treatment. At no point did we feel respected as buyers or that our legitimate safety concerns were taken seriously. Purchasing a home is one of the largest investments a family makes. Based on our experience, CastleRock Communities has demonstrated a lack of integrity, transparency, and professionalism. I strongly encourage anyone considering buying from them to do some research into their open suits and their well documented history of poor construction quality and failure to uphold their warranty. Better yet, just avoid buying a CastleRock home altogether read more

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This is a follow-up to my original review since purchasing my home from Castle Rock, and unfortunately, my experience has continued to decline. Since moving in, we have dealt with multiple serious issues, including two separate leaks, damage floor tiles, damage cabinet drawer faces in the kitchen and bathroom, and a hole in the foundation that has resulted in one corner of the master bedroom floor becoming unleveled and an ongoing rodent problem, which appears to be the result of an opening connected to the roof. These are significant construction concerns that should not exist in a newly built home. I contacted the building site supervisor regarding the opening issues that could possibly be connected to the roof and was told I would receive a call back. That call never came. The lack of communication, accountability, and urgency has been extremely frustrating and unprofessional. Based on my experience, it appears the homes are rushed to completion, with little attention to long-term quality or proper inspection. I would not purchase another home from Castle Rock, nor would I recommend them to others considering building with this company. I strongly encourage potential buyers to do thorough research before making a decision. read more

AWFUL company to do business with. Once they have your money they will not do ANYTHING to fix any issues on the house you bought with your hard earned money. If they _do_ perform a 'repair', it will likely be shoddy and become even worse. I don't know how they stay in business. Look at at all the LOW RATINGS! Buy from anybody else!!!! CASTL ROCK COMMUNITIES: NOT RECOMMENDED!!!!!!!!!!!!! read more

Based on my experiences with this builder, the treatment and all the issues I went thru to try to get repairs done. I would never buy a home from them again and I would not recommend future buyers to buy one either. Way too many issues with repairs and not honoring the warranty issues by having people come to do repairs that have no clue what they are doing at times having to come back 5-7 times for the same thing and still not repairing it. I submitted all repairs to my insurance and a professional appraiser sent by my attorney estimated the damages close to $200k mind you this is a $750k home. Ask anyone that has had a home built with them and chances are they had similar if not worse problems. read more

As MANY others have stated regarding Castle Rock - stay away. Far away. However they throw together you new home, that's the way it will be. Warranty Issues? Forget about it!!! They *may* make a half a$$ed attempt to fix it, but the repair will likely be faulty. The rep I dealt with was arrogant, rude, and condescending. I would NOT recommend having Castle Rock build anything. Having warranty claims addressed is a challenge to say the least. They do NOT care about customer satisfaction. As of right now, their rating here is 1.5 stars. Probably would be lower if Yelp allowed a zero star rating. Not recommended. Avoid this 'builder'. Run away!!!!!! read more

Update: Sold the CastleRock home we had just purchased and are SO much happier. The CastleRock sales person was one of the biggest reason for our extremely negative experience. As soon as you sign and pay your earnest money he was just no longer friendly or helpful. He even went so far as to go to the new builder I was working with to bad mouth me behind my back. This new builder FAR SURPASSES the customer service. If you are looking for a new home, go with whatever other builder is in the neighborhood. Or purchase a CastleRock from someone selling their home, they already suffered the poor customer service. read more

Stay away from CastleRock Communities at Solterra in Mesquite Texas. Beware of working with Jerilyn Perrin and her manager, Division President reporting directly to the CEO, Greg Varney. The WORST customer service I have experience. Jerilyn is not good at her job, she gives false information and is selling homes under false pretenses. Greg is a rude, condescending, disrespectful, and very combative person. Should you ever escalate up to him, don't expect resolution and don't expect empathy or for him to respect you as a potential customer. read more

Beware Homeowners! If you're reading this review, odds are you've already bought a Castle Rock home and are now wondering if you're alone in your frustration. Fret not; you're part of a growing club of homeowners disgusted with Castle Rock Communities. But let's not focus solely on the negatives. Here's what Castle Rock excels at: - **Blocking emails from unhappy customers:** They excel at this, leaving you feeling unheard and ignored. - **Having a wicked sense of humor:** Claiming on the BBB's website to be one of the best builders in the world gave me a good chuckle. - **Saying no to reasonable requests:** They have a knack for putting up with mediocrity from their employees and subcontractors. In our neighborhood, Castle Rock Communities is probably the most hated builder. On Facebook, Castle Rock homeowners have even considered creating a group for all the Castle Rock haters - it would likely have a lot of followers. **Examples of Their Mediocrity:** - The house right outside my kitchen window just had a downspout added to the rain gutters. The downspout has two different colors, and the brackets attaching it to the brick are a third color. - The soffit on my back patio is cracked, as noted in the home inspection and pointed out to Daniel during our walk-through. He said it would be too much work to replace, so he would have a painter caulk the crack and touch up the paint. It should have been replaced. It was not, nor was it ever caulked and painted. I put in a warranty request after closing, and it was denied. - My blinds were installed the night before closing. In the kitchen, there is tile up part of the window framing, and the blinds do not fit properly once they come in contact with the tile. The morning of the final walk-through, I never thought to pull all the blinds down to make sure they fit and worked properly. Once this was discovered, I put in a warranty request, and it was denied. - My retaining wall had rocks that fell off before I closed. The Castle Rock rep said the developer would fix it. I contacted the developer, and he said no, it is Castle Rock's wall to fix. I reached out to the president of Castle Rock, and they said no, they wouldn't fix it. They have trades in the neighborhood every day; it would have been such an easy fix for them. I ended up hiring a third party to fix the retaining wall. These items are not "major" in the grand scheme of things, but when you purchase a new construction home, you have certain expectations. People purchase a new construction home because they get to choose upgrades, colors, finishes, etc. They also purchase because, in theory, this is the most perfect a home will ever be. No home is perfect, not even a new construction home, but we want it to be as close as possible. In the real estate and construction business, we have the honor and privilege of being a part of most people's biggest investment in their life and one of life's biggest accomplishments, short of marriage and kids. Buying a home is more than a business transaction to customers; it is a major life event. It can be stressful at times, but in the end, it should be a joyous event, not a disappointment. Unfortunately, Castle Rock does not feel the need to provide their customers with reasonable hospitality. With an influx of capital from an investment firm in Japan, they are solely focused on the bottom line, not on doing the right thing for their customers. One can only imagine if they focused on making their customers raving fans, how much more money they would make. But that would require a complete shift in their principals' way of doing business. **Do better, Castle Rock Communities!** read more

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We built with CastleRock in Montgomery and it was a great process until we needed to make a warranty claim. We had been in our home for 6/7 months when water started leaking from our ceiling, onto our handrail, & down to the 1st floor. Turns out when they installed our Ac unit upstairs they failed to install the drip pan correctly so it had been draining out into the walls until finally it made it through our drywall. Castlerock denied any responsibility to repair damages. We have water damage to our ceiling, ceiling on 1st floor and bubbling on the trim due to water sitting and dripping. They sent someone out to "repair it" 2 guys showed up with plaster to cover it up and afterwards we're going to send another guy to paint. They weren't going to even bother to check if there was moisture trapped within the walls. We ended up getting a company to come out and do moisture readings which they did detect also realized some of the insulation was damp. Months later we are still waiting for CastleRock to do right by us. We aren't the only ones that have had our issues dismissed. We have a year warranty on our NEW HOME. Do better! Take care of the people you sold homes to. Their construction manager is very dismissive and flat out told us to go through our homeowners insurance. It's NOT my fault your HVAC guy is incompetent. BEWARE building with this company. Join the neighborhood page and ask the homeowners questions about them versus what they tell you at the building office. Corporate if you would like to reach out to me I would appreciate it speaking to someone above who I have already talked to. read more

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While closing date was 6/23/2023, Castlerock is claiming the cracks in the cedar beams are normal and not covered under the builder warranty. The quality of work is poor at best. Please, do not sink you hard earned dollars into a poor investment. I am meeting with another representative tomorrow and will continue to work for proper repairs. Buyers Beware! read more

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My experience with this home has been nothing short of a disaster, and I strongly advise others to avoid making the same mistake. The lack of security is a major issue--my house was broken into and flooded. To make matters worse, there's a massive stud poking out from the wall on the second floor, which was simply painted over rather than properly fixed. A friend of mine who purchased a home from DR Horton had his grading and yard drainage issues addressed immediately, but that was not the case here. The supposedly 'amazing' warranty turned out to be nearly useless, as it doesn't cover critical issues like poor landscaping, which led to flooding in our side yard during the rainy season with no drainage to protect the foundation. Despite these issues being present when we moved in, we were constantly told they weren't warrantable. I feel scammed, especially after signing a waiver that prevents the builder from correcting their mistakes. The company's focus seems to be on building quickly with zero quality control, as the subcontractors clearly don't care about the quality of their work. Our second-story carpet is missing padding in many areas, leading to popping sounds and dead spaces where there's no support at all. I wouldn't recommend this company or any of their homes--the warranty is terrible, and the construction quality is appalling. If you're considering a new home, look elsewhere. The fact that DR Horton provides better warranties and customer service than Castle Rock speaks volumes. read more

TL;DR: Do not give these "builders" a dime of your money. They clearly use inexperienced/unskilled people to build their homes and do absolutely nothing to fix their mistakes. I'm not going to bother discussing the insane delays we experienced between purchasing our home and moving in (nearly a two year wait, but whatever). Instead, I'm using this review just to focus on the quality of the house. We have lived in our Castlerock new construction home for about a year and not a week goes by that we don't uncover some indication of god awful work/craftsmanship. - Rushed paint jobs throughout the house. Bathroom cabinets have smears of paint in places they expect you not to look (along the bottom under cabinet doors), no clean lines between wall and baseboards (we have a perpetual centimeter of white between the wall color and baseboards). - Installed items like towel racks were mostly just screwed into the dry wall, with no anchorage to studs. 2 of them have just fallen out of the wall, almost like we live in the Arrested Development house. - We have a bulging wall in our entry way due to a stud they did not fix. It's incredibly noticable and even though we pointed this out during the building process they did nothing to fix it. - Our kitchen island was not built properly and there are noticable gaps where the drywall and the cabinets meet. They sent people around 4 times to work on it before they seemingly just said "we give up, live with it". - Under the island where the dishwasher is installed, I found completely shattered tiles and debris that they just decided to leave and not clean up before we moved in. - Carpet installation was done poorly. Seams between carpet pieces run through the middle of a room and you can feel that the boards underneath were not nailed down in some parts of the house. We also paid extra for padding that we are 99% sure they forgot to install. - All of the doors in the house are the wrong size for the frames. We have over an inch gap between door and floor in each room. Not the end of the world, but once you see it, you can't unsee it. - Recessed lights in kitchen are completely non-uniform and were seemingly arbitrarily placed. In other areas with just one light, the light fixture is not centered. - Outlets throughout the house were not properly installed and either fall into the outlet cover or bulge out. The outlet under the kitchen sink was also not anchored to the wall and pulls out when you try to unplug the disposal. - We had two roof leaks within the first couple months in the house. This they did fix, but it required two visits. We are concerned there are other leaks in areas we cannot reach. I'm sure we will uncover more in the years that we live here (which may be fewer than we initially planned thanks to Castlerock), in which case I will come back to this review every so often and update it. Craftsmanship aside, Castlerock's customer service is laughable. Our sales associate, Sherry Maroquin, was completely unable to provide a decent experience and frequently gave us inaccurate updates through the building process. If we questioned her or indicated that we were unhappy, she would frequently threaten to cancel our contract (she literally did this after our first protest and being given false information). Do yourself a favor and go with any other builder you can find. Castlerock is a complete sham of a company and they do not deserve a single cent of your money. read more

We contracted with Castlerock (Sonoma Verde-Rockwall) in Jan 21. We were initially told that the lot we selected was already going to be a spec of the floor plan we liked, so we would just have to pick out selections and it would be a June 21 completion. That is where the lies started. After going back and forth about whether they could put in a 3-car garage, we were in March with absolutely no movement at all on the build. We get an email one day saying "sorry we can't do the 3-car garage". Ok, we suck it up and go with the 2 1/2-car garage. All should have been well. Then the excuses. Dolores Ordaz (our salesperson) would NEVER update us on anything-EVER. If we wanted an update, we had to chase her down or our realtor would. The communication was awful. We were told that completion was moved to Aug, since they tried to get the 3-car garage approved with the city and they resubmitted the permits. I don't know how many times we were told, "We just got the permits back from the city." End of April we finally get scheduled for our pre-construction meeting. We are told by Omar (construction manager) that our slab will be poured in May, then completion six months after that. Now we are at a Nov. completion. We sign a short term lease with our apt to terminate in November. May goes by, then June - no foundation. Dolores blames it on the weather. Those months were unseasonably wet, but other builders in the neighborhood were pouring foundations, working around the weather. Finally, on July 21st, they pour the foundation - 6 months after we signed our contract, which puts us at a Jan 2022 completion. We are told lumber is ordered and framing should start the next week. Guess what? It didn't After months & months of frustration, lies and lack of progress, our realtor reached out to Dolores' supervisor. The only positive thing that came out of this experience is that he gave us the option to terminate the contract and get our earnest $ & upgrade selection deposits returned to us. We decided to terminate the contract. TWO DAYS after we terminated, a truckload of lumber pulls up to the lot and they start framing the house. We knew then that they were just stalling to get us to cancel, because they could turn around and sell it for $100k more than what we contracted at. DO NOT USE THIS BUILDER....I have connected with others in the same neighborhood who are having the same issues; shoddy construction (constantly having to watch the build & point out mistakes), lack of communication, delays & excuses and then problems after they move into their new home. In the end we feel like we dodged a bullet. BUYER BEWARE! read more

CastleRock Communities - Framing the house 2 days after cancellation. - Home Developers Near Me - Houston, Texas

Wish there was a No star option for this company!! I have never done a bad review but these people lied and cheated my daughter out of thousands of dollars. They withheld information about the A/C unit which was not big enough for the capacity of the house. They hired their own inspector before the closing and he told them the house had many problems and if they closed they would have to get a bigger A/C unit and other things. The kids lost their deposit because the builder wouldn't work with them. We believe they wanted them out because they re-listed the house over $10,000 higher. Lots of bad reviews from other young families.. shame on them!! read more

Beware, corners will be cut. The fence on my property has fallen down 3 times in the year we have lived there. Once because we didn't get enough rain, once because we got too much rain, and the last time due to wind. Castlerock claims it isn't warrantable because it was caused by weather. 3 companies that have looked at the fence to repair it at my cost, have all concluded that the installation of the fence was inadequate. The poles were not buried deep enough and there was not enough concrete, which Castlerock's own 3rd party fence company confirmed. But since weather exposed the faulty installation, they refuse to fix it. This will end up costing thousands of dollars. The sprinkler system on my property cracks every time the weather gets below 30 degrees. The repair companies I have had come to quote the repair have all said that the system is not buried enough. The system is under 2.5 inches, and the repair companies have all said that it needs to be 6-12 inches buried to be protected. Once again, Castlerock says that it isn't warrantable because it was a weather issue. And Again, the weather just exposed the improper initial installation. To dig up my entire front yard and bury the system at the proper depth is going to cost hundreds of dollars. Castlerock forgot to attach the living room wall to the ceiling. Every time the wind blows from the north, the house sounds like it's going to fall down. They have "fixed" this issue, but I won't be able to confirm until the fall when the wind blows from the north again. Prepare to spend thousands of dollars over the price of the home to repair their short cuts. read more

We built our home starting 2/2024 and it has been nothing but disappointment and frustration with CastleRock. Cheapest quality everything, every corner cut, TERRIBLE employees, I could do in and on. We have lived in our house for three months and already had to fix a laundry list of items. The heater went out already, the yard floods every time it rains and they won't cover it because we have sprinklers (even though they have been out three times previously before we had sprinklers put in for the sloping and flooding). They will fight you to the end. Gas leak into our house, broken tiles, wavy walls, stained/ruined concrete from them leaving red clay on it for two months. I would not recommend to anyone. Buyers remorse is a real thing. There are many other builders in my subdivision that my neighbors rave about. Should have gone with them. read more

Buyers beware! Buckle up this is a long review that I have spent a lot of time creating in hopes to save someone from making the mistake we did. Castlerock claims their mission is "to build safe, high-quality homes with you and your family's well-being in mind...dedicated to not only building homes but also "Community". Definitely unsafe! We had a gas leak we had no idea about for over 2 months until a friend opened a cabinet in our kitchen that we hadn't used and said it was super dangerous and we needed to contact our utility company asap! The utility company deemed it as an emergency. This was the first of many warranty claims they actually responded to and got fixed. We have many others that we were told either are not covered or they have been put on hold for months. Furthest thing from high quality! The CMs who oversee the homes have no idea about construction and most of them are 20 years old and have never owned a home let alone built one. Our floors are super uneven and our upstairs bannister is wobbly and the walls don't line up! With what we can visually see it's really scary to think what could be behind the drywall. We recently saw a recall on our electrical panel that has caused homes to catch fire, yet the builder has not contacted anyone to address the recall. Nor does their electrician know how to handle the recall even though the manufacturer has strict instructions. Their warranty is also something that should be a red flag. The warranty DOES NOT cover ANY of the items below... Drywall- which is no surprise since at move in the wall texture was uneven and you can see lines where the drywall sheets meet and where any repairs had been done. Subfloors- ours are all very warped and uneven. When I came to visit during construction I noticed where globs of drywall hardened on the subfloor and they just carpeted over it! I wanted to remove my upstairs carpet and install vinyl but do to how even they are I would need to replace the subfloors! Flooring- We have wood floors which are delaminating (lifting) and their is glue residue all over! Not to mention the floors are so soft that they gouge when anything over 75lbs is put on them and the gaps between the planks continue get further and further apart. Paint- We will definitely be repainting our BRAND NEW home! They use flat paint, which is common for builder grade. We have many areas where paint is entirely missing. the trim has huge paint chunks and looks like a 5 year old did it. Our kitchen cabinets are level 4 which was a pricy upgrade and where they are joined together is missing the finish and keeps chipping off. I'm pretty sure they used some touch up kit before move in and made them worst. Countertops- Our quartz kitchen counters stain extremely easy and you can tell the subs set stuff on them during construction which left permanent stains. Our bathroom countertops have small chips in them. Calk- I'm positive that a majority of the cost of my home went into how much calk they used. There is calk everywhere and it's very uneven and chunky and a nightmare to keep clean. They use it to fill in any imperfections and to fill in huge gaps under the baseboards due to how uneven the floors are. Landscape and Drainage- They just place the sprinklers and sod right over top of any garbage left in the yard. We have a nice Gatorade bottle imbedded in our yard. Water also pools near the house because the grading was terrible. Windows- We were able to point out all the areas of leakage before closing (in which they filled with 3 inches of calk) but many neighbors have a lot of leaking windows after a storm. We also have a huge scratch in on of our windows up high that we found after closing that they refuse to address. Bricks- I have no idea what is going on with our brick but it is bad. It is very sloppy and there is mortar everywhere! Concrete- they used a layer of thin set over our patio and front walkway to fill all the holes and cracks leaving the surface very uneven. We had garage floors refinished after move in and the contractor said it was the worst concrete work he has seen in years! There is no focus on Community with Castlerock here in Green Meadows! All the construction sites are a huge mess, so much so, the city took away their permits until they get it cleaned up recently! Also their CMs and subs have no regard for all the families who have already closed on homes. We have almost been ran over multiple times and their subs are constantly making cat calls making it uncomfortable to play outside or walk the dog. We showed up to 3 different "final walks" thinking we were closing that day and less than an hour before signing they would notice things we previously addressed were not done, so they would say we couldn't close that day. We had to move multiple times because of this and we were on the verge of being homeless. read more

They have sales agents that work for them who are not only dishonest but non professional and discriminate against others. I'm talking about CastleRock's sales agent named Ramon. Iv reported this to the BBB and CastleRock Communities responded as if they didn't know this sales agent that works for them. There's way more to this story. My father is an senior and was supposed to close on his new home but things was said and people within this company was dishonest, so my father was told after 6 months of building his home, on the closing week that he no longer will be getting the house. read more

I really wish I did more research about this shitty builder. They have made a bunch of mistakes with our home and there's an ongoing list. FYI this is for the Austin Round Rock Siena community. There was absolutely no communication when they decided to change the structure of our home. They pretty much did what they want. These are just the very few examples of the outside of our home. Paint job was so bad. I can't believe they think that this is even acceptable. There's paint splatters everywhere and they didn't even bother to clean up. Random gaps and holes everywhere! All the caulking is cracked and unfinished inside and outside. Our garage was installed and it wasn't even the right one we chose. Bathroom mirror frames wrong color when we paid extra $$$ for the upgrades. I called to set up internet and cable service and they accidentally bricked up the access so now they have to come back and knock down that part of the wall. Please do yourself a favor and don't waste your time and money with them. This is our first home and I want to cry from this experience. We have the blue tapes everywhere throughout the house for them to come back and fix. I wish we went with a different builder. read more

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10/20/23 I will be closing on my home, this was a horrible experience from beginning to end. Dealing with their lender's (pitiful), contractor's and Castlerock management. To be more specific Castlerock should be know for the quality but that isn't the case when your is dependent on the contractors standards. Basically I was told I'm wrong for my standards and this is what I will accept as the bar. If I could give this company a 0 I would. I would never tell or support this company for purchase. read more

So these unwanted builders come to Desoto City Hall last evening and wanted to build stacked up homes on top of each other. After reading their Reviews we the community was like ***ll Naw!! The Block was with just a pinch of mustard seed people showed up! But the roof was lit and the podium was on fire After all of us that spoke even the 1.0 Rated Builder #castlerock the Commission voted not to approve the proposal. BUTTTT the one Commissioner Scott McDonald and his (but) which pissed me off voted yes...But Commissioner #prestongilstrap closed it down All Money Ain't Good Money!!!!!!!! Yesssss stop complaining Desoto Residents and show up Now August we have to show to the Councils vote!!!!! read more

Buyer beware! This shady business now has several communities built throughout Texas. One community in particular where they were kicked out of and not allowed to continue building due to several home owner complaints (e.g., Viridian). They have horrible business practices, beginning with hiring inexperienced laborers that do shoddy work, horrible customer service practices that often include lying to and blaming the customer, and fighting you tooth and nail to get warranty issues completed - or even get them done in a timely matter. I'm glad to be out of the warranty processing them! Their vp Greg Varney is a piece of work, as are the rest of their staff and field managers. In 2 years, we cycled through 4 different contractors with this company. The company also has a "luxury" (LoL) line by the name of Mercury Homes. BUYER BEWARE!!! read more

From start to finish the buying process for a new home build was a disaster. My sales rep wasn't very responsive and lacked professionalism in every way. After many many delays (as expected due to Covid and shortages) I'm still awaiting on getting many items in my home fixed. I had to close or I would lose the home and down payment. I will never recommend CastleRock. Build quality is so bad I could probably do better and communication is extremely bad. My realtor said this is the worst home builder she has EVER experience and will never work with CastleRock again either. I have so much more to say but I know castle rock doesn't care. Just know, any builder is better. read more

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*BEWARE* DO NOT BUY FROM THIS BUILDER- Everything was great at the beginning until we close. We were assure that even if things were not completed by the builder before signing it will be done ASAP. It was a lie! More than 35 days have passed and the builder is non responsive with our inquiries. Cabinets weren't paint properly, our dishwasher doesnt even have an outlet to connect or hook to our sink. When i tell this builder is cheap it is to a point that the builder took toilet holders and towel holders to put into another home and left us with none! Very disappointing don't be fooled by the friendly smiles. read more

If I could give this company a 0 I would. I bought my house brand new in 2017. I have had nothing but problems since then. 3-4 years ago I had an upstairs pipe bust in bathroom and flood my upstairs and downstairs. My AC unit drainage pipe busted and flooded my attic and went thru my ceiling. My AC is not cooling correctly in my house. Recently my upstairs bathroom sink pipe start leaking. I was told it was not done correctly, which now I have to replace the entire vanity from all the water. I can handle all the other stuff normal housing stuff but whoever they use for plumbing/Ac installation should not be in business and as a single mom is making my life hell. read more

I initially wrote a 5 Star review and has now been replaced with a 1 Star due to poor quality, value, not professional, not responsive and not being on time. In a nut shell the quality of the work performed by some of the contractors is definitely nowhere near professional quality. I thought perhaps this may be an isolated incident however, after reading the multiple reviews on YELP, this is definitely not the case. Kind of odd to me that Google has a 4.0 star review vs. Yelp has a 1.0 Star and Top Rated has a 1.0 star review, etc. . Due to my recent experience with a sewage back up upon moving in and unresolved maintenance requests, I will not refer Castle Rock Communities to any of my clients, friends and/or family. On a positive note, I have to thank Andrea Chase in sales for a positive experience in Sales. Take a few minutes to see the multiple pictures on "Yelp" read more

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Victor, the Castlerock "GC" was rude, condescending, and dismissive regarding our new home build warranty concerns. Denied any responsibility for issues that should be clearly covered by the warranty. Dishonest company that does not back up their home. They lull you into feeling safe by offering a "full home warranty" for 2 years that they have no intention of honoring. Outright criminals. read more

CastleRock Communities built our house on the wrong lot and refused to correct their mistake. They offered a refund which we accepted. And then once we cancelled, they said they wouldn't offer a refund. Go to any other homebuilder than CastleRock. read more

CastleRock Communities - Home Developers Near Me - Houston, Texas

BEWARE of sales person SCOTT RICHARD. He does not have your best interest at heart, he is TRULY only interested in a sale. If you choose not to purchase a CastleRock home, his true nature appears; inconsiderate, unprofessional, dismissive and spiteful! read more

CastleRock Communities - Home Developers Near Me - Houston, Texas

They use cheap materials and poor skilled contractors. Do your due diligence and hire a third party inspector. Our flooring starting coming up after a year and they won't honor the flooring warranty at all. It's been 3 years and we are still waiting for a team to come back to do touch ups around the house. Cheap, rushed and poor time management and terrible communication. read more

When I started the process of building a Greeley home in August of 2020, I was so excited that I began to blog about the process and my personal experience through Instagram and on a personal blog. My goal was to share this process with fellow young first-time buyers, but unfortunately, I have been very disappointed in the quality of service and work that has been completed on my home. I was initially scheduled to close on January 15th and due to the house not being complete, our closing date was moved to this past Thursday the 11th. During our final walkthrough on the 11th, I decided against closing due to the quality of work and dirt left behind in the house, I have attached pictures. Not only was the house filthy and poorly completed, but there were also major elements missing, such as the hardware for the cabinets that were included in my contract, at my design center appointment, in August. These types of careless mistakes have been a common occurrence throughout the entire process. During walkthroughs of the house, I have caught mistakes on the builder's behalf such as, misplacement of pendant lights, brick missing at the back door, discolored brick added to the exterior of the home and completely missing six cutouts that are all stated in the plans of the house, these mistakes would not have been fixed if I would not have pointed them out. I absolutely would not recommend Castle Rock to a friend let alone a stranger! read more

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I I am severely displeased with Castle Rock. We bought a brand new home from them in December 2012 and it's been highly frustrating. I would be more understanding if it was just our experience, but the majority of our neighbors in this currently developing neighborhood have expressed similar issues. The most recent is with cheap and poorly installed roof vents. It's no coincidence that a majority of the residents have reported leaks in their home because of this same issue. UPDATE: We had to hire a roofer to come out and remove all three of the vents in our crawl space due to leaks. That same roofing company has replaced or removed vents in at least three other homes on our small culdesac street alone! The reality is that Castle Rock is accountable for the damage we have all experienced but they refuse to take responsibility. They could learn a lesson or two from my 5-year old! read more

All is great, until you move in and start seeing big things that need fixed. As no one can figure out how to fix a vent hood over the stove, it dint get fixed. My back yard in not level so water stands. When they built a home next door, when it was painted they splattered paint all down the side of my house. Let me put it this way, if they can rip you off. They will! Aubrey, Texas read more

* please note This review is only for CastleRock Builders in the Bozman Farms community. I can't speak to how they run their other projects around the state. While they do have beautiful homes, with great floor plans, I'd caution you if building new construction. Maybe it wouldn't be so painful if you're buying an existing home they're selling, but I can without a doubt say that my experience with them building new construction was a total nightmare! The builders agent we worked with was Donna. Project manager changed 3 times during the process. Purchase price $423,000 and some change. October & November 2020 we signed our contract, put earnest money down, picked options and paid all required deposits. Broke ground in December. Home completion scheduled for June. In January 2021 they told us we chose too many options and they were worried the appraisal would come in lower then the purchase price, and we needed to delete some of our options, as well as send an additional deposit of $23,000! We wanted the house so we deleted $15,000 worth of options and wired the $23,000. New price with the options was $488,000 and some change. We secured a VRBO and made the move from Hawaii (me, husband, 2 kids, 2 dogs) the end of May in anticipation of the June completion. Long story short, delay after delay, excuse after excuse, we didn't get to close until November 30th 2021....yes more then 1 YEAR after we started the process!! And we had to push and push to get that closing! We needed to move on with our lives, we were all stressed out and spending way too much money on the VRBO that we hadn't planned on. Many times I asked Donna if i could speak to someone higher on the chain, but she refused to provide me with any names or numbers. There are too many delays to list, but I wanted to at least mention one of the big ones, which was the brick. Months went by and no brick. I actually took it upon myself to find the brick company's info and call them myself for info. After 2 phone calls low and behold my brick was delivered. Keep in mind It was no secret, the entire home is brick, so why wasn't the brick ordered way back in December or January or February? We never got an answer, but we knew it must have been because someone dropped the ball and never ordered it! Never during the process did we ever get an apology for anything, only a "we're doing our best". Since moving in we've had to submit numerous warranty service requests for unfinished work. Then In February my husband received a call from one of the big wigs who was concerned why we gave them a poor rating on the survey we received at closing back on November 30th. About a week later he came out with 3 others and walked thru our home where we showed him the things still needing attention. We were grateful for his time, but disappointed it took so long to get his attention. The last thing I'll say is my husband and I both felt (solely our opinion) that after the builder realized they could get a lot more for the house, they were purposely stalling and hoping we would get so frustrated we would back out. Of course we would've never done so because they had $35,000 of our money, which we would've had to forfeit. Even though I wouldn't wish what we were put thru on my worst enemy, In the end, we won because we got a gorgeous home at an awesome price, with equity before we even moved in! read more

Castlerock will rob you of your money and you will lose out on your dream home!!! DO NOT BUY WITH THEM!!!! They will act like they have no responsibility for the outcome of you losing your new home. Basically they pray on young couples and first time home buyers. They give you all these incentives and help with money down and closing costs so you can get into that dream home. BUT with the requirement that you use one of their preferred lenders. This is where they get you. They will say they have no responsibility on the loan side of things and the loan company will screw you over very last minute. It has happened to us and several people I have talked with. So basically everything looks good. You build this dream home, put your thousands of dollars deposits down on upgrades, and right before move in, my case specifically - two weeks before move in, the loan company calls and changes the terms of your loan. My husband and I were first time home buyers with little knowledge of the process and told them that. We sat down with someone from Castle Rock in March 2023. Found the perfect floor plan, picked out the brick and paint color. Talked with finance and signed docusign paper work stating: 1. - $0 down, 2. - 5.5% interest rate, and 3. - $2153.00/month payment. We put our $2,000 earnest money down which we were told WOULD BE REFUNDABLE if something went wrong. Papers on financial side were good and we were ready to go to the design center and start construction. April 2023 we went to the interior design center and picked out everything for our dream home. We put down a deposit of $4526.00 and construction started May 2023. We went out to the house WITH OUR 4 AND 6 YEAR OLDS every step of the way to watch construction. We were all 4 excited for this new journey. Our projected move in date was labor day weekend. So in Aug 2023, we moved with our kids into a hotel in our new town so the kids didn't have to switch schools less than a month in. The office was even aware of this as they wrote a note for our daughters school for proof of address. At this point we had a final walk through date and an official sign date of Aug 31st. So we ordered our furniture with less than a month to move in. We had delivery set up for Sept 1st. TWO WEEKS before signing, we get a call saying the loan is being changed. That they "ran out of funds" for our $0 agreement and that interests rates had increased. We had docusigned before this process started in March 2023. So we didn't understand how this was legal. We were now being told we would owe $11,000 down IN TWO WEEKS, interest rate would now be 7.5% , and monthly payment would be $2500. We went round and round with the office met with a different loan company suggested by Castle Rock, got no where. So we told them that these offers weren't doable and it wasn't our original agreement. We told them we were going to have to walk away. They refuse to give us our $4500 back and at first refused our $2000 earnest back. The main office in Houston refuses to return our calls or make things right. They won't acknowledge us and the manager of the Crosby homes at Pecan Estates basically said it was our problem not his because we decided to walk away. Had the original offer been followed through with we wouldn't have had to walk away. It crushed us and our kids. So we lost the house and our money in Aug 2023. We have been calling and trying to get this settled since. Our house was sold Nov 2023. We just want our deposit of $4500 back. You sold our house, more than what we were going to buy it for even. Just return what's ours!!!! I have receipts of things that were said and amounts that we paid! read more

Buyer Beware!!!! Can I give a negative score? $350,000 new home - they do not care! The garage was done incorrectly and the moisture barrier is coming through the garage floor. They sent a concrete specialist to come and evaluate repairs and he said the only fix at this point is to epoxy the garage floor. They would not do it. We are left with a subpar garage floor. If we drop one tool in there it will crack and break to the moisture barrier. DO NOT BUY A HOME FROM THIS BIILDER!!! I have picture that I would love to post. read more

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