Terrible workmanship and they do not stand behind their work. They don't respond and we are in the…read moreprocess of filing à lawsuit.

These guys did my patios, front walks and driveway pathways and my home is clearly the nicest in…read morethe neighborhood and I get compliments all the time - the crews are meticulous when it comes to quality. My house value has gone up because the pavers and stone work is the first thing you see.

Tigran and his team did an amazing job with my home! I have a new construction 4 floor townhome…read morethat needed some paint. All the walls and rooms were white but his team painted the entire home and I could not be happier. It looks like a brand new home! The team took their time and was not only on time everyday but paid attention to detail, as if it was their own home. I would definitely recommend New Concept Home Improvement for any work you want done in your home.

Eight months ago, I left a review on this company and I felt the need to give them another review…read moreas I just found out some very concerning and upsetting feedback on the work they did We are having another bathroom renovated by another company who after tearing up the flooring noticed that the lighting work that was done by Tigran and his team was not only done incorrectly but would NOT have even passed an inspection It's so sad that you hire and trust a company to do quality work and come to find out that because they maybe wanted to cut corners, save time or whatever the case may be that they not only did a bad job but also unsafe like they say if the lighting on this job was done incorrectly what else could have been done incorrectly I guess unless we tear the whole bathroom down we'll never know Of course this is our experience. Maybe he's done work that's decent, but this is our experience and seeing that there's so many contractors out there. I would just use caution. Making things look pretty is one thing, but I think I can speak for a lot of people that making sure it's quality work and most importantly done properly

On time, very communicative. Jay was onsite the entire roof replacement. Sent photos and kept us…read moreposted during the process.

In my younger years, an elder once advised me to "Never trust a roofer." I carried that false…read moreimpression with me for decades, until I met Jay Gleason. Jay has replaced our roof, successfully addressing some unusual aspects of our large home layout, doing it all right on time as promised, and -- wait for it -- ultimately telling us that all of the work and materials were at a cost less than the price he originally quoted. Jay has been a true pleasure to work with; polite, honest, and a true craftsman. As a result, I have recommended him as a roofer to our friends and family, all whom have been uniformly impressed with every aspect of his work. I, without any reservation, recommend him highly to you.

In December 2013 we worked with Marzullo Construction to completely gut and rehab a bathroom. We…read morehad three quotes and while they were not the least expensive of the three it was clear upon meeting Michael Marzullo (the father of the father-son duo) that he cared about his work. I am SO glad we chose to go with them and our assessment that they cared about their work was spot on. I have a handful of examples of times they went above and beyond to make something perfect; - the particular cut of a tile so that it would line up against the drain, - using additional support to lock down shelving because they didn't like manufacturer's suggestion, - purchasing two door knobs to match the inside of the bathroom (brushed nickel) and the outside hallway, (brass), and - adding a 2" connector to the shower head so that it would have a nicer range. They understood our short time frame and worked overtime to provide a working shower for our home. They stayed on budget and keep us in the loop with daily phone calls to update us on their work and clarify any questions we may have had. I felt completely comfortable knowing they were inside the home while we were away. If I were to have any complaint it would be the light film of dust that covered our home- but given the demolition and tile work it's understandable and was easy enough to clean up. We will use them again for our next home improvement project and will recommend them to anyone.

I'm preparing my townhouse for sale and my agent gave me a laundry list of thing to do. We are on…read morea tight timeline and the work I had Marzullo Construction do had to be completed on time. They started when they said they would and completed ahead of time, even with the 14 inches of snow we had in Rockville. We had the whole house painted, which included some walls that spanned two and half stories. The painting was flawless and they worked through the punch list of items my agent outlined in no time. The work was outstanding and priced well for the high quality of work they do.

This is my second time using Julian's Floor LLC to refinish wood floors. I was very pleased with…read morehis work in a previous house; and just like fine wine, Julian got even better. Julian works very hard to please his customers. He custom mixed my floor stain because I was fussy about the shade. Then I did not think the satin finish was shiny enough so he buffed and put a second finish on the floor in semigloss. The floor was beautiful and he would not let me pay for the extra work. He also replaced the wood spindles on my staircase to metal ones at less than any quotes I had gotten. The staircase looks exquisite! You can NOT go wrong with Julian who is a friendly, honest and hard working contractor to deal with.

Fantastic flooring company in Silver Spring. We hired Julian to refinish our oak floors on our…read morefirst floor and to replace carpet with oak floors on our second floor. His team did a wonderful job. Julian was very responsive and answered all our questions. Highly recommended.

The project was to build a deck and part of the deck was covered by screened porch. Oscar and his…read morecoworkers did a fantastic job. Oscar and company works very hard and they deserve credit for the same. I recommend them for your next project.

Luckily I fired Oscar before he had a chance to do much damage. I paid him for architectural…read moredrawings and permits. BEFORE we had agreed on the architectural drawings, he applied for a permit using the unacceptable drawings. He indicated that "minor" items like moving the position of footings could be taken care of during the work. (REALLY??!) I disagreed and insisted that he revise the drawings; he refused because he had already applied for the permit. My town also requires a permit. According to the contract, he was to obtain all permits necessary to start work. He refused to pay for the town permit, or to return my money so I could obtain the permit. When confronted with his unprofessional "we'll just modify the plans as we build" approach, he became very unfriendly and told me this was all my fault. I'm trying to understand why it is my fault that he did not revise the architectural drawings to my satisfaction BEFORE applying for a permit. Steer clear of this organization--buyer beware!

We met with Luis Figueroa (President of CSM) some back in 2020 to come up with designs for our back…read morepatio. He worked with us, and had some great concepts. We paid him a healthy fee (about 15% above competitor quotes) because we believed in his sales pitch of what he could do. I've never felt like more of a fool. When working up the designs we settled on constructing a patio using a patterned and styled stamped concrete with a fieldstone-lined firepit at the edge to make a beautiful centerpiece to our rural Loudoun home. There were a number of delays and slipped schedules getting started, but we didn't think anything of it (now I know they were indicators of Luis' trademark mismanagement and lack of professionalism). I started to get concerned as I watched the crew fumbling with how to stamp concrete. His crew (including his lead stonemason) stood around scratching their heads a bit as they looked at the stamps, sometimes looking on their phones (I now surmise they were looking up how to do it). In the end, they couldn't get the freshly poured concrete stamped, and instead, graded it flat. Once it was dry, they proceeded to lay a veneer of concrete on top (approximately 1cm thick) and stamp that. If you have any idea how stamped concrete works (as I do now that I've had to learn) and/or can visualize how the bonding would work in this scenario, this is all kinds of wrong, as the thin layer of stamped concrete on top cracks and pops off in high heat or low cold. When Luis came by for his final walkthrough (with his girlfriend of the moment on his arm, in what set the tone for his unprofessionalism the rest of the engagement), he assured us it would settle well and the color (which came out blue) would settle down. Fast forward 6 months: The concrete is cracked, bluer, and the firepit had sprouted seams from where it was losing its foundation to due woefully inadequate footings. At this point I reached out to Luis and my troubles really began. To call him non-responsive would feel too kind. It took several calls and emails before I got him on the phone, and rather than listen and parse my complaints, he unloaded his own woes upon me as he was struggling through labor shortages during COVID. He promised to get me on the schedule in the next month. Two months later, he had not reached out. So, I reached back out to him (again, taking several calls/emails before getting a response). Again, he promised, again, he ghosted. This process repeated for a year. In each instance, rather than listen to my complaints on how poor CMS' workmanship was (my patio continued to crumble), he complained to me about his own professional (and sometimes personal) life. On the 4th or fifth round I grew frustrated, and made an implication of investigating legal action if he couldn't give me at least some kind of commitment--and within hours, he responded back to me with his legal council copied, promising that he is "very well represented and it would not go well for me." A contractor who can produce a Lawyer in minutes, but cannot schedule a competent concrete finishing crew is not the right kind of contractor. Obviously, I didn't engage counsel--as small claims would not be able to reclaim the losses I incurred hiring him to assemble an overcharged pile of rubble in my back yard... It's been 16 months since he last promised he would get back to me. I've long-since given up on the $20k+ I've wasted, and hired another contractor to re-do the work he did. I will add, the new contractor had no trouble finding labor in the same market, and marveled at how shallow the footers for my firepit/patio had been dug and was surprised it had stood up as well as it had (which wasn't saying much). Luis is the least reputable contractor I have ever engaged with. Unprofessional, and devoid of any sense of accountability. He like that friend of a friend who offers to help you with something, comes over, does 60% of it.

I had a very negative experience with CSM. The owner, Luis had a great vision for the project, but…read morethe communication was horrible, he didn't oversee the subcontractors who did the work for him, and he basically disappeared halfway through the work. Sometimes a month or more would pass without him responding to multiple texts/emails. Some of the stonework was measured improperly and needed to be demolished and redone twice. He ended up leaving several parts of the job not done at the end. He blew past his schedule by about a half year only to leave the job unfinished (I have someone else completing it) and me incredibly frustrated. Do not recommend.

They took my deposit and never did the work. It has been year and they have not returned my deposit…read moreof $1000. Watch out for these people

This is a company that you should never do business with. We paid them a deposit of $2,000 to…read moreasphalt our driveway. Two days after giving them the deposit, we decided to cancel the work. We contacted them in every possible way, but it was to no avail. They never returned our deposit. This is NOT AN HONORABLE COMPANY. You should look elsewhere.