We met with Luis Figueroa (President of CSM) some back in 2020 to come up with designs for our back patio. He worked with us, and had some great concepts. We paid him a healthy fee (about 15% above competitor quotes) because we believed in his sales pitch of what he could do. I've never felt like more of a fool. When working up the designs we settled on constructing a patio using a patterned and styled stamped concrete with a fieldstone-lined firepit at the edge to make a beautiful centerpiece to our rural Loudoun home. There were a number of delays and slipped schedules getting started, but we didn't think anything of it (now I know they were indicators of Luis' trademark mismanagement and lack of professionalism). I started to get concerned as I watched the crew fumbling with how to stamp concrete. His crew (including his lead stonemason) stood around scratching their heads a bit as they looked at the stamps, sometimes looking on their phones (I now surmise they were looking up how to do it). In the end, they couldn't get the freshly poured concrete stamped, and instead, graded it flat. Once it was dry, they proceeded to lay a veneer of concrete on top (approximately 1cm thick) and stamp that. If you have any idea how stamped concrete works (as I do now that I've had to learn) and/or can visualize how the bonding would work in this scenario, this is all kinds of wrong, as the thin layer of stamped concrete on top cracks and pops off in high heat or low cold. When Luis came by for his final walkthrough (with his girlfriend of the moment on his arm, in what set the tone for his unprofessionalism the rest of the engagement), he assured us it would settle well and the color (which came out blue) would settle down. Fast forward 6 months: The concrete is cracked, bluer, and the firepit had sprouted seams from where it was losing its foundation to due woefully inadequate footings. At this point I reached out to Luis and my troubles really began. To call him non-responsive would feel too kind. It took several calls and emails before I got him on the phone, and rather than listen and parse my complaints, he unloaded his own woes upon me as he was struggling through labor shortages during COVID. He promised to get me on the schedule in the next month. Two months later, he had not reached out. So, I reached back out to him (again, taking several calls/emails before getting a response). Again, he promised, again, he ghosted. This process repeated for a year. In each instance, rather than listen to my complaints on how poor CMS' workmanship was (my patio continued to crumble), he complained to me about his own professional (and sometimes personal) life. On the 4th or fifth round I grew frustrated, and made an implication of investigating legal action if he couldn't give me at least some kind of commitment--and within hours, he responded back to me with his legal council copied, promising that he is "very well represented and it would not go well for me." A contractor who can produce a Lawyer in minutes, but cannot schedule a competent concrete finishing crew is not the right kind of contractor. Obviously, I didn't engage counsel--as small claims would not be able to reclaim the losses I incurred hiring him to assemble an overcharged pile of rubble in my back yard... It's been 16 months since he last promised he would get back to me. I've long-since given up on the $20k+ I've wasted, and hired another contractor to re-do the work he did. I will add, the new contractor had no trouble finding labor in the same market, and marveled at how shallow the footers for my firepit/patio had been dug and was surprised it had stood up as well as it had (which wasn't saying much). Luis is the least reputable contractor I have ever engaged with. Unprofessional, and devoid of any sense of accountability. He like that friend of a friend who offers to help you with something, comes over, does 60% of it. read more

I had a very negative experience with CSM. The owner, Luis had a great vision for the project, but the communication was horrible, he didn't oversee the subcontractors who did the work for him, and he basically disappeared halfway through the work. Sometimes a month or more would pass without him responding to multiple texts/emails. Some of the stonework was measured improperly and needed to be demolished and redone twice. He ended up leaving several parts of the job not done at the end. He blew past his schedule by about a half year only to leave the job unfinished (I have someone else completing it) and me incredibly frustrated. Do not recommend. read more

We used Contractor Solutions & Management Inc to build a screened-in porch. It is absolutely beautiful. The workmanship is exceptional and it has been a pleasure dealing with the owner and all of his workmen. They are hardworking, polite, reliable and cleaned up every evening before they went home. The porch is truly exceptional in every respect: design, materials and workmanship. The owner, Luis, has a great sense of design and no detail is too small for his attention. read more

Luis did a fantastic job and was a pleasure to work with. Our project was the removal of an existing deck and construction of a large (16'x22') screened-in porch. He was always promptly and fully responsive to our many questions and took the time to ensure that we were satisfied with each step in the process. Luis has an eye for design as well, and offered good options for us to consider. Luis' construction crew was top notch. They are highly-skilled carpenters, which is an important credential. They were attentive and very polite, worked hard each day, and cleaned up the project area each evening. We are thoroughly satisfied with this project, and are now working with Luis in designing a second project -- a patio extension. We know that it will be another job well done. read more

I hired Contract Solutions and Management (CSM), Inc. to renovate the front side of the house. CSM renovated the front stairs, front and side walkway with step, front stoop, concrete driveway fill and expansion, a double door pressure-treated driveway gate, new retaining wall and planters, and a concrete pad (slab) for a new shed. Luis and his team of professionals worked expeditiously, they were very responsive, courteous, friendly, and punctual. I am very happy with the final product. I have other projects in mind and plan to work with Luis and CSM in the future. I highly recommend CSM. read more

We met with Luis for consultation on a back deck. He gave us a rendering of the deck we described to him and he also gave us his design input for a tiered upper & lower patio hardscape. We clearly saw that his design idea was the better option and were delighted that he took the initiative to give us his expert input. We have a beautiful flagstone upper patio, a planter box and a lower patio, all tiered to compliment our back yard space. The old wood deck was demolished in mid-June. The new hardscape was completed last week. Unfortunately, there were many rainy days throughout the summer that caused delays. While we would have liked the project to be completed quicker, we understood the weather conditions were out of Luis' control. Luis has a head mason, Irad that is extremely talented, provided excellent workmanship and is a pleasure to work with. We revised the lower patio while the work was in progress by eliminating the lower seat wall. Luis applied a credit for this line item change. Other than that our project was completed within the original contracted amount. We have now asked Luis and his team to flagstone veneer our front stoop and to lay fresh sod. There is an additional cost for the extended work. We are very pleased with our new backyard hardscape. read more

Our deck was in bad shape and the stairs were increasingly unstable. Contractor Solutions and Management did an excellent job for us. Luis Figueroa was very prompt in responding to all my questions and in returning an estimate for the job. He even had suggestions for a patio under the space (we might do this later). Head carpenter, Franz, made excellent time on taking down the old structure. He and his assistants worked steadily to put the new deck and stairs in place. At the end of the job, the site was thoroughly cleared, no stray wood or nails left behind. I love the wider stairs and we are very happy with the results. We gotten several compliments on our deck and I am looking forward to spending time out there this summer. We are very pleased with the services provided by CSM Design and would use them again. read more

We had an excellent experience with Luis and are so thankful we found him. We had been struggling with this project for two years. We finally thought we knew what we wanted when we met with him. He listened to our ideas, took numerous pictures and measurements, proposed another idea and after one week met with us to revel his proposal. He came with detailed computer drawings of the current space, the new space, and how the new space would alter the current space. He even went on to offer design ideas regarding our landscape. He itemized the cost of each project and was open to doing the projects in stages. We love the screened in porch Luis and his crew designed and built for us. Our screened in porch is now my favorite room in our home. We look forward to our next project with Luis. read more

Working with Luis was great. We had just moved to a new house with a nice backyard but the previous owners hadn't done anything with the space. Luis sketched a nice design for us - a stamped concrete patio with stone post pergola and a fire pit w/ stone wall - and now our backyard is transformed! Its my favorite part of the house now. Throughout the consultation we went through multiple options and he made sure we were happy with his final proposal. It didn't take his crew long to complete construction, the only delays were the result of horrible weather. His guys were often out there in the cold working all day, carving stone. They built an awesome looking pergola and beautiful stone wall w/ firepit. The stamped concrete looks amazing with multiple colors and nice finish. I was surprised at how much detail they were putting into the construction. 100% happy with the project. Luis would send me regular updates, letting me know the progress. Luis is a super nice guy and a pleasure to work with, would gladly hire him again to do some more landscaping around my house - highly recommended! read more