I take both my vehicles (CR-V and Ridgeline) here for servicing, and have no complaints on the service. I want to especially thank Kache Hannay for great service, positive attitude and overall awesomeness! What does disappoint me is that Stonecrest Honda feels they need to pass on the credit card processing fee to me. Like most people, I don't have hundreds of dollars in cash lying around, and have to use credit cards to make ends meet. The fact that Stonecrest Honda makes me pay those fees, that are part of running their business, is baffling to me; especially considering how they are a large business and not some mom & pop shop. read more

Today at Honda Stonecrest I had a better experience. I had the poppy to meet with the service department manager Danny. He went over and beyond to ensure that I received excellent customer service and ensured my car was properly taken care of. I sincerely appreciate he took the time out to hear all of my concerns and break down the invoice to ensure I understood everything and answered all of my questions. Prior to the experience I wasn't going to return but after today Mr. Danny has regained my trust as a loyal customer that will return back to Stonecrest Honda. Thank you again Mr. Danny for taking care of me today. read more

After speaking with dealers up and down the east coast, I set aside my assumptions of ridiculously high Atlanta area prices and contacted Stonecrest. Can I just say what a breath of fresh air! They were in constant contact with me, working out the details, while other dealers promised to send me a quote and days later, it's still crickets. Not Stonecrest. My salesperson, Shanice, sent a great video of the car I wanted, they stayed in communication until we agreed on a price (and I was very happy with the price!) and right up to my showroom visit, I felt they were looking forward to meeting me and making me a new and happy Honda owner. At the showroom, I was taken around and introduced to all the managers to claps and smiles. They helped me get set up with Honda link, explained the warranty and even gave me snacks. After a quick test drive it was just signing papers and off I drove with a freshly washed and shiny new car priced at a fantastic price. No one tried to bait and switch or high pressure me into anything. I literally left a bit shocked at the ease of this experience. THIS is what creates dealer loyalty! If you've spoken to other dealers within a 2-3 hour drive, thinking you've spoken to the best, you haven't until you've reached out to Stonecrest. I'm singing high praises here because I normally fly hundreds of miles to get the good deal and experience. Go. Go now. Meet with these folks in this almost brand new Honda dealership and let them remove the typical stigma of the 'car salesman'. I'm so happy with my new passport. And I would go back to this dealer in a second! Shanice made the experience something I would look forward to again! read more

Honestly I am glad I didn't read the reviews before my wife and I purchased our vehicle. I have to say on the Sales side, for a car buying experience, everything was great. Especially, our sales rep Kevin James. He was outstanding with no pressure. Along with Kevin, every staff member we met was courteous and professional. We also liked the touch of giving you a tour of the service department and then taking you to meet the General Manager. It gave a family type atmosphere. My brother as well as my wife's co-worker have both bought cars from here as well. I can't speak to the service side yet but I can only hope that they took a serious look at all the 1-Star reviews and have since made major improvements. On the Sales side, if you are looking for a Honda, give them a shot. read more

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Compassionate, Concerned Service Advisor THANG, Service Advisor is AWESOME and NEEDS TO BE PROMOTED to SERVICE MANAGER! Just a little while ago, after hours (after 7 pm)...he showed up to my house to fix an oversight on the part of the mechanic who attempted to change out a stud after a lug nut got stuck after having new tires installed on the prior visit. After my car had been at the dealership almost all day today, on the way home it was WHISTLING LIKE A TEA KETTLE. THANG-TO-THE-RESCUE fixed the problem in less than 10 minutes!! THANK YOU THANG!! YOU'RE AMAZING!! read more

Danny Staton at Stonecrest Honda has been absolutely fantastic. I know I can trust him and his team with my KIA Sportage. As a single lady it can sometimes be difficult to find people to be honest and not take advantage. I know I can trust this team. See you in Dec for tires my friend. Sarasota Florida Customer read more

Great Sales team... finance, customer service, and accounting are a hit and miss. Purchased two Certified Hondas and the service department is great plus with Hondas reputation we knew we'd really never need to see them other folks. Thank goodness for that read more

I have owned Hondas since 2000 and I fell in love with the cars, they are great cars and they last! I usually get my car serviced at the dealership so that I good level of service, even though it's more expensive. On Saturday, August 10, 2024 I took my vehicle for service at Stonecrest Honda in Lithonia. Jamirah, our Service advisor was very upbeat and very customer focused. I dropped the car off for my 9 am appointment for an oil change, rotation, spark plugs, etc. the service ended up costing over $1500. When I got in the car I noticed that all my dashboard was completely lit up, I called Honda in Stonecrest and spoke to Rob who explained that while I paid for a diagnosis, I didn't pay to have the dashboard fixed. I am sorry why would you need to charge me $300 to tell me that my dashboard is lit up? Obviously that's apparent. I would have paid to fix it, not for them to look at it and say, yep it's lit up. Rob proceeded to mansplain exactly what was done with the vehicle failing to address my issue. After I expressed that I was able to read, and that I didn't need him to discuss anything but the dashboard he said,"We only diagnosed the dashboard we didn't fix it" Note we were 10 minutes from the dealership at this time. 40 minutes into the drive from Covington my car is smoking so badly we can barely see to drive. We pop the hood and smoke is everywhere. Please note the care was not smoking before this visit to Honda. It smelled of burning chemicals it was horrendous. Here are the videos of the smoke and the engine. I called Stonecrest Honda and was told, that everyone left for the day. On the internet and the door it states that the service center is open until 6:30 pm. I guess they decided to call it an early day and there was my family stuck on the side of the road. To say I was livid is an understatement! I called Sunday they were closed and I called again this morning, I have called 5 times left five different messages and I have not received a call back. I am appalled at this level of unprofessionalism. Furthermore, I am perplexed that the one person I was able to reach insinuated that I should return to Lithonia in said smoking vehicle. Can anyone tell me what could be going on and or what is my service level expectation at this point! I have no intention of ever returning to Stonecrest Honda for service. It is 2:00 pm on Monday as I write this and as of now, no one has reached out or anything. Any ideas? read more

Stonecrest Honda - Lit up dashboard - Car Dealers Near Me - Stonecrest, Georgia

Stonecrest Honda's dealership is by far the worst dealership I have ever been to. They lure you in with a decent price on a vehicle then they add thousands of dollars in ridiculous fees on items that you don't need or want. Very deceiving dealership! read more

Stonecrest Honda is one of the best Honda dealerships I have seen! The atmosphere is always friendly and upbeat. They have PLENTY of inventory new and preowned. On top of that this dealership has a LIFETIME warranty even on preowned vehicles. read more

Stonecrest Honda - Car Dealers Near Me - Stonecrest, Georgia

We purchased our second Honda Odyssey for Conyers Flower Shop as a secondary delivery van. It was a one time owner van with low miles and a great price. Very satisfied with the the salesman as well as the service department for keeping us up and running. read more

This place is backwards from the beginning.. my gut told me not to buy a car here but I did and it's such a horrible experience with these people. every time I speak to them they have my paperwork wrong, everyone seems clueless and it's super frustrating, once I finish my loan I'll never see these people again read more

I had a similar experience as well. But however, I did not have an appointment when my car decided to not start for anything. It kept saying the key was not in the car but the car would not come on. WILD! I had my car towed and dropped off. They had my car a week and had to re-do the wiring back to what the book stated to get the car to start. However, my screen no longer worked. It was like when tv would go off for the night! Anyway, I never got a reason as to WHY my car all of a sudden would not start after paying $1K. We had a meeting the following week and Rob backpedaled so fast my head spun. Needless to say, still never figured out WHY my car did what it did. Because of this what Rob did, I had a bad taste about this service dept due to his "lack there of leadership". Eventually I had a new radio put in elsewhere and they found out it was a fuse . Thankfully my son has taken his auto technician gift seriously and I now no longer have to worry about my car issues! read more

Stonecrest Honda - Car Dealers Near Me - Stonecrest, Georgia

I had an awesome experience here and I used to sell cars so I know the deal. Everyone was so nice to my service dog that was with me. They made the process so easy. Jeremiah, followed me over to the rental car place to return my car and then back to the dealership. I also received a nice gift. Justine the manager was awesome. Highly recommend. I got an awesome used car. And the finance manager really know what he was all so much. read more

Very shady business practices at Stonecrest Honda. I saw a used car on their website and the listing states verbatim "Lifetime warranty included in price" for power train components. Great! As someone concerned about the longevity of a used car this was perfect. Went in be talked to a salesman and he shuffled off and confirmed the listing states lifetime warranty but in fact there isn't one. Ok I probably wouldn't have come in if the posting didn't mislead me but i like the car and maybe I'll purchase the added warranty. Let's continue. I then ask How much is the car now that we know the lifetime warranty is NOT included in the price? The salesman again shuffled off to speak to a manager who confirmed THE PRICE OF THE CAR IS THE SAME! He then continued to try to sell me the car. Effectively at a higher price since there was no warranty. So let's recap. Either Stonecrest Honda has a lifetime warranty that is worth $0 or they are running some kind of bait and switch operation. Trying to get people to come in with a better advertised price than what they will truly sell you the car for. Will not return. read more

Stonecrest Honda - Total lie. The listing on the website states the car has a lifetime warranty but after further inquiry there is no warranty. - Car Dealers Near Me - Stonecrest, Georgia

I had the oil changed in my Ridgeland and got great service each of the times it was serviced. Great customer support each time.

Please do not go here. I got my honda serviced In May of 2023 for an oil change. Shortly after leaving the dealership I was headed on the road for Mother's Day and my car began to leak oil and cause my engine to fail. It was admitted that the service technician that changed my oil didn't tighten the cap all the way. I had to harass the dealership to fix my car and provide a loaner car for there mistake. I also had to pay $500 for a tow and have my honda towed all the way back to the dealership. I had to harass the financial department for reimbursement. Upon picking my car up they told me they needed to keep my honda an additional 2 weeks because my ABS, Check Engine, VSA warning lights are on (they were not on before) ever since I've got my car back from that day forward nothing but issues and my bought my car new off the lot from them directly. They hire new crew members every month. When you go inside for your appointment or try to explain your concern everyone acts clueless. My car is literally doing the same thing it did 2 years ago and the dealership is not wanting to fix there mistake. read more

I should have read the reviews before attempting to schedule a recall appointment for my car--worst customer service. I initially made an online appointment and was awaiting an email confirmation, which I never received. I called the day before the appointment for confirmation and was told that there is a five-day advance notice for the recall appointment. Additionally, I was informed that if I went on the scheduled day, I would have to go home. After I said I just wanted an appointment, the customer service agent hung up the phone. I called Gwinnett Honda and was given a next-day appointment. read more

They broke my car radio and camera and also my auto start does not work at all. What do they say "how do we know all of that was working before you brought the car in"? I will never spend another dime here. What is the point of having an appointment if they are not going to adhere to the appointment time? And Rob is a horrible service manager. Yes, you are supposed to protect your company. BUT you are not supposed to rob your customers blind! I guess that's why they call him Rob! read more

Service side at Stonecrest Honda is still unacceptable. Yes, everyone is pleasant & nice when they want something from you such as buying their car or getting them to provide you service on the car. But, when something is wrong or you go to them about an issue, then Stonecrest Honda will dismiss your issue & state there is a problem with your car which caused the issue and not the fact that they did not provide quality service on your car. read more

The overall experience with finance department was terrible. The service was very slow, and the car was delivered with a "Test Drive" tag. Since it was a weekend, I understood there was no office to arrange the proper registration. But even on Monday and Tuesday, nothing happened. I repeatedly called and emailed to follow up on the temporary car tag. I dont know what will happen tomorrow, Wednesday. Previously, they had told me to drive the car and use it even with the "Test Drive" tag. However, I couldn't use it at work since I needed to register it in our parking lot, and without a proper license plate, I couldn't do that. Plus, the hassle of potentially being pulled over by the police and having to explain the situation was very inconvenient. A sign stating "Test drive does not qualify as a valid plate under any circumstances". ONLY a dealer's full-time employees and corporate officers may also drive dealer-owned vehicles using a dealer's plate." --- as per Department of Revenue statement. So IT IS ILLEGALl for a dealership to give a customer a test drive tag for a purchased car! I can report them to Department of Revenue for that. The customer relations manager sent an email asking me to let them know if I was unsatisfied with the service. But even after I voiced my concerns, no action was taken. By the time the bank office has already closed at 5pm or later, that's the time they will respond, resulting in a wasted day. This was a stark contrast to my experience buying a car at Toyota last year, where everything was ready when I left the dealership. I CAN NOT RECOMMEND BUYING FROM THIS DEALERSHIP as they seem very unorganized, slow, and lacking in communication. I'm incredibly frustrated that I have the car but am unable to drive it to work due to their delays and processing issues, leaving me with just a "Test Drive" tag. read more

I had such a horrible experience, the salesman wasn't in place when I came there for my appointment @ 4pm. The salesman took my information to make it falsely (my income) and made it so he could get a nice junk of change for commission and when I called to make it clear to him and he never replied to me or answered any of my calls. Don't let Otto Gales work on you! People aren't who they appear! read more

Sal the salesmen is a great guy! He did not rush me into anything took his time to make sure I got my right car and did everything I asked to make sure I was comfortable with my purchase. As for the finance department watch out! They WILL PAD THE NUMBERS!!! They tried to charge me an extra 4000$ worth of bullshit. The managers reconciled the situation. Would have been a great experience if it wasn't for the finance department! Shame on them! Make sure where ever you go you read everything before you sign could save you thousands!!! read more

This location is better than most I've been to. If you come early you'll get faster service. The staff is attentive and helpful. They will ask you if you want your cabin and engine filters changed. An alignment screening is done with cameras as soon as you pull into their garage so they can tell you if you need an alignment for free. The alignment of course would cost but sometimes you can get lucky with coupons/discounts on the website. Tricky terms apply so read carefully! read more

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The service was horrible. I arrived at 6:30 a.m for my 7 a.m appointment. I was the very first person in line. I was told it would take 2 hours for an oil change. At 10 a.m the service writer, Jesse, tells me that he accidentally wrote up someone else's car under my name so my car hasn't been touched yet and I would have to wait another 2 hours. I left without having any service done but they reset maintenance reminder as if they'd worked on my car. I spoke to the Service manager, Rob, who said that he would make my vehicle a priority when I come back and priority service would have me waiting an hour and a half. I ended up changing the oil myself which only took 30 minutes and not 2 hours. I will NEVER take any of my three Accords there again. Worst experience ever!! read more

Asked for number on a Honda Civic si. After two days of trying to get them to send numbers I didn't receive anything. The dealership ether doesn't know what they are doing or are really good at gaslighting people or don't want to sell cars. I can see why ratings on them are really low. Please do yourself a favor and don't shop here. read more

DON'T WASTE YOUR TIME!!!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on their website. The representative continued to forward me to the sales department for over 10 minutes and no one picked up the phone. On Wednesday, December 21 I reached out again. I then was able to speak with Zach. I had questions regarding availability, pricing, and trade-in appraisal. Due to me being out of town for the holidays, I requested that a virtual appraisal be made on my vehicle. I sent the sales rep, Zach, all the information he requested such as pictures, vin, etc. I never heard back. Yesterday, December 26 I reached out via phone and spoke with Melissa. She stated that the vehicle was still available, and I could make an appointment to come in, test drive, and purchase the vehicle. She advised me that she would have the keys pulled and vehicle ready. So, I made an appointment for today. After confirming my appointment, she sent a text message to "ask for Zach when you arrive". Today after securing financing through my credit union, I traveled over an hour to the dealership to find out that not only was Zach off today but also the General Manager was driving the vehicle and he wasn't there. At this point, I have wasted so much time, so I decided to leave. It is evident that these people are not wanting to do business. I have been in Sales & Business Development for over 15 years, so I expect certain things when doing business, like communication. It is surprising but I assume business is doing very well, despite high interest rates and a horrible market. I have chosen to go elsewhere to purchase a vehicle. read more

Avoid buying from this dealership at all costs. They sold a car out from under my wife and I, after we had agreed to a deal. Instead of owning up to it, they lied about it on multiple occasions, until I researched it myself and spoke with the other dealer they sold it to. Then, the car we eventually bought had an emissions issue that caused the check engine light to come on while we were on the way home from the dealership. Two weeks later we finally got the car back, only to have several more issues continue to come up. Everything is a fight with them to get them to cover things, even within warranty. read more

I visited this location back in April after seeing a post about an SUV that I was interested in. When I got there, it didn't look as great as it did in the ad. The test drive was very short. Not long enough to decide if it rode well or not. I wasn't even taken on the highway ! When I mentioned to the salesman that I wasn't interested, he suggested another vehicle. I didn't want to pay more money for something I didn't like, so I declined. It seems that there was a major shift in his attitude when I told him I wasn't interested in anything. He started talking rude to me and ignoring me when I asked him about having something else shipped. I am VERY GLAD that I didn't spend my money there. The sales manager was very nice! If he was selling me a car, I might have bought it...actually. Another reason I decided not to buy was because of their poor customer service rating on YELP. I found out about it right before arriving so I ultimately decided to not even get mixed up with them....in addition to the rudeness. I ended up buying from Volvo Marietta and I received GREAT customer service from day 1!! If interested in a pleasant, honest and relaxed car buying experience, call Volvo Marietta and ask for Tommy Fain! He's the BEST!!! Thanks to the Stonecrest Honda associate for being rude to me because I didn't want to buy your vehicle! It led me to happiness elsewhere! read more

I called this dealership three times inquiring about a new Odyssey Elite minivan. I asked them for an out the door price as I live approximately one hour away and wanted to make sure we were close in price before making the trip to possible finalize a deal... I was told a sales rep and or manager would contact me shortly to provide that information. No one contacted me back with the information I requested. A couple days passed and I called back inquired again and said I was waiting on those numbers to determine if I felt this dealership was going to give me a fair price... still nothing no call, text, or email... I called a few days later and told the sales rep on the phone that this was my third and final phone call to get this information on the minivan... he replied he would get the information over to me in a matter of minutes... it's been 4 days since that conversation and I haven't heard from anyone and I won't be calling back. Good luck buying a car for this place is all I have to say. read more

When Conyers Honda moved to Stonecrest I was more than a little alarmed because I was wary of losing the excellent customer service from the Service department. Yesterday I arrived for my 4 p.m. appointment at 3:40 p.m. I was approached almost immediately, after standing next to my car, by a young woman who requested my mileage, told me Geovanni (my Service Advisor) was with a client and I would need to get back in my car to wait. I waited until after 4 p.m. for someone to come and get me for my oil change. I don't know why I was made to wait in my car when no one else was in theirs. The person who finally approached me was not Geovanni but another Service Advisor who said she could check me in for Geovanni. I dropped off my vehicle (never meeting my assigned Service Advisor) and left, after confirming my correct phone number so Geovanni could reach me. I returned to the Stonecrest Honda Service department roughly after 5:30 p.m. During this time there had been none of the customary means of communication that I have grown accustomed to and have appreciated from the Stonecrest Honda Service department. I returned not even knowing if my oil change had been completed. As I approached the service advisor who had initially assisted me, I mentioned to her that I did not Geovanni was a real person. She apologized for the lack of text, phone call and any means of communication and did her best to interpret what had happened with my car. I was (and still am) alarmed by her mention that my tires are on a "4" which, according to her, anything beyond a "3" is bad. Yet on my inspection sheet all tires are checked in the green which leaves to wonder if my tires are safe or not. She did not know where my car was because Geovanni (the imaginary service advisor) never communicated the location to either of us. Therefore, I was left following blindly out the back and then out the front. Upon reaching my car I was also treated to the placement of a new sticker in my windshield notifying my of the mileage and/or date of my next oil change. However, whoever placed the sticker there couldn't be bothered to remove the previous sticker. In addition, I was given the invoice of another customer with their personal information. The Stonecrest Honda Service department has let me down and while I was reluctant to drive from Conyers to Stonecrest to go Honda I am now determined to not return and to post about my disappointment with my experience. read more

So I made a appointment for 1/16 @ 7am. When I dropped my car off I was told it can take 24 to 48 hours to diagnose . Which is horrible for to confirm a axel needs to be replaced . I went to the shop 1/19 since, I had not heard anything . Prior to that, I had called about two days earlier but was placed on hold for a long time , so I hung up . Once I arrived , I was told several voicemails were left. I received none... The service person said , I may have the number blocked . He text me from his computer and the text went through . I asked why didn't I received a text or why didn't anyone call from another number ? By now you have had my car 84 hours .... So now it's 1/19 , I ask how much long to replace a axel ? Now i'm told my car will be ready 1/22 . I call 1/22 @7am and guess what it's not done !! Things need to be "wrapped up " it should be done by noon . This is ridiculous and I will not return , for $600 dollars and a inconvenience, it's not worth it ! I spoke with a the manager , I wasn't impressed with his people skills , he needs training, I guess he was the lead service manager . Rob another manager seem decent to speak with about concerns . read more

Would have rated ZERO stars if I could . . . I had a terrible and frightening experience at Stonecrest Honda with their Service Department. I took my 2014 Acura RDX to be serviced here December 2021 when the spark plugs began to misfire. I paid to have all 6 spark plugs and coils replaced. Less than a month later they began to misfire again while I was on the expressway (extremely dangerous and SCARY situation). I took my Acura back to Stonecrest Honda. They replaced all 6 spark plugs for a 2nd time (complimentary because they were under a 1 year warranty) and within the SAME week they began to misfire again. I ended up taking my Acura to Nalley Acura in Marietta where they told me non-compatible spark plugs had been put on my vehicle AND after market coils. Ended up having to spend another $1800 to have my spark plugs and coils replaced. I assumed that since Honda is the parent company to Acura that they would be able to service my car properly but my assumption cost me nearly $4,000. I will not be returning or recommending Honda at Stonecrest to any of my family or friends because I don't want them to end up in a similar unsafe condition like I was. Please take extreme precaution before taking your vehicle to Stonecrest Honda to be serviced. read more

I have been a customer of then Honda of Conyers, now Stonecrest Honda since purchasing my car from the dealer in 2014. On April 20, 2024 around 7:00am, I took my car into the dealer for an Oil Change. Service Advisor, Edwards came to my car and proceeded to check me in. Some of the cars in front of me had just driven out of the garage, so he asked me to pull all the way up near the exit of the garage until he beckoned me to stop. When I'd done so, he let the garage door down. He should not have pressed the button to shut the garage door down because he had asked that I pull my car up too far that is was in the path of the door when it closed. The impact with my car was so loud till I knew that damage had been done. When agent Edward and I examined my car, I noticed horizontal indentures. When he saw the marks, he stated that I'd probably have to come back at some point in that day to have it repaired. He proceeded to go into the office of his manager, Richard McNeely regarding the matter and asked that I go into the waiting room to wait for a decision. Later, I was called into the office to speak with McNneely. He said that the marks were already on the car when it arrived. His blatant and outright lie hurt me so deeply. I had come in for service, but received damage and fault. He showed on his computer a black and white photo of my car entering the shop and tried to point out an image that showed the marks on the car when I arrived which was not visible at all. I know that the marks were not on the car prior to my arrival. It was my hope and prayer that the matter would be handled with integrity, but McNeeley displayed no sense of integrity by apologizing for what happened, nor did he try in any way whatsoever to make things right. He could had the shop to fix my car, or provided a coupon or something for the inconvenience caused by his staff. I reached out to headquarters to ask for assistance in the matter. But was told that the matter had to be handled by management at the dealership. As I said, I have been a loyal customer to that dealership, but the very irresponsible treatment that happened to me should not have happened to anyone. That dealership is less than 15 mins from my home and very convenient. But I went elsewhere to get my oil change a week ago just because of the lack of integrity and my desire not to see him ever again. I'd prayed that McNeely not remain there because first he is not an asset to that company nor is he to any company where customer service is of foremost importance. I called the dealership today just to see if he was still there, and was told that he no longer works there.. THANK GOD!! read more

I love my Honda Accord. I've been the proud owner of Honda for 30 years and bought all but one from the former Conyers now Stonecrest Honda. So in 2020 I went to purchase a Hybrid CRV. They didn't have my color options and offered me $1000 off if I went with another color choice. I thought about it. Ok but now going to give me less for my 2012 Accord which I brought from them. No I said, I'll wait or better yet switch to Toyota. But first I drive the Hybrid CRT which BTW I love the interior and exterior. This car is almost as noisy as my 2012. So I don't buy, after all my Accord has had all its regular scheduled maintenance and runs great. Months later I go in for my Fall maintenance and I'm told I need over $3000 in replacement parts. Now normally I just go with Honda and would pay the $$$. Not this time. I take to a small shop and none of the stuff is failing. I'm hurt. Honda, you were the reliable light in my life. So how many of the other maintenance repairs did I really need? We will never know. What I do know is no more Honda service for me. But I am thinking about buying a 2022 Accord Hybrid next year. And 2 years later my 2012 Accord is running perfectly. read more

Stonecrest Honda - Car Dealers Near Me - Stonecrest, Georgia

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Terrible, Terrible, Terrible Customer Service. I had a 9:30am A1 (Oil Change, Tire Rotation) service. Totally understand if they're overloaded with service requests BUT good customer service protocols would inform customer to give them an opportunity to reschedule or come back to pick car up later. Sooooo disappointed. Service attendant never came to update me or send the maintenance video. I should've known he was trifling when I asked him to get my walker out of the trunk and he walked off. SMH Will never be back here again. read more

It took almost 3 hrs for an oil change when I was told it would take 1.5 hrs max. When I arrived there were only 3 vehicles in front of me. When I called twice about the status I was told, the car would be ready shortly. I don't know how they define time, but the early morning wait was unacceptable. They need to do a better job managing customer expectations and delivering on their promises. Needless to say, while waiting I received 3 calls from their sales department and had a sales rep visit me in the waiting area to ask me if I want to sell my car and upgrade. Really??? The car only has 10K miles. My goodness! I just want my car back that they are servicing! read more

This is the second time I'm having to review this place. It was absolutely horrific. I honestly wish I had a lawyer before seeing them. They really rip customers off. I pre-paid for three oil changes in advance. When I got the first one they told me they changed all my fluids, including my wiper fluid. Two days later, I had no wiper fluid. I called them and they told me that it was probably because it had gotten below freezing at night. I told that, being from New England, I know that wiper fluid doesn't freeze if it gets down to the upper 20s for one night. That's when I left my first bad google review. A customer service person called me and apologized and said they would give me a free detail at my next oil change. When I go for the second oil change, they told me it was too early in the day for detail even though it was 11 am. They told me I would get it next time. At my third oil change, they charged me for the oil change even when I paid for it ahead of time. They also did a wheel alignment and charged me for that even though I never agreed to doing that. When I pointed this out, they told me I was wrong and refused to remove the charges. This is completely unethical and charging people twice for an oil change is theft. I thought you would make it right after the first time I left a bad review and you promised a detail, but you actually just made everything worse and ripped me off even worse. read more

Under no circumstances, would I recommend any individual to either purchase a vehicle here or get their vehicle serviced here. My 2020 Honda Accord currently has a recall. A week ago to this date, I called Honda and a representative scheduled and "ordered" the part necessary to fix the recall issue my vehicle is experiencing. Today I went to into the dealership to service my vehicle as per my appointment stated. I was told from one of the front desk representatives in the service department that the part needed to fix the recall issue on my vehicle was not only not ordered, but Honda has not even released authorizations and/or instructions on how to fix this issue. Aka, the part isn't manufactured as of yet. Issues like this should never happen. I am a tax paying citizen who values his time. Today Honda of Lithonia Georgia wasted my time. If individuals who work there cannot articulate and/or communicate information effectively, then they shouldn't be doing that type of job. Misleading people is detriment. Going forward, I would never have my vehicle serviced at this location again. I hope if anyone does decide to have their vehicle serviced there, double and/or triple check the accuracy of the information, Honda representatives are presenting to you over the phone. read more

My daughter and I just had a horrible experience at Stonecrest Honda. She did extensive research online, including on SH's own website, and identified a 2023 Civic that she test drove. Last night we called to verify all the details of the list price, fees and estimated taxes. We spoke to a woman named Maya who in addition to confirming all the above details, told us that the car was eligible for financing at a low APR due to my excellent credit score and that we were also eligible for a total of $1000 in combined discounts due to my daughter graduating from college this month and my status as a veteran. So we went to the dealership to complete the purchase. We were then kept waiting for an hour and a sales manager came out and presented us with a revised quote that was nearly $2000 more for window tint and 'nano' coating, neither of which we had requested and which, if they were already on this used car should have been included in the list price. They also said that only new cars are eligible for discounts, but were forced to backtrack when we showed them that their own website clearly states that all cars of 2023 and newer are eligible. The salesman, Ajayi Rufai, then tried to blame their own sales department and anyone else he could think of (including us for having spoken to anyone else other than him). We elevated our complaint about this bait-and-switch to another manager. He also kept us waiting while he said that he would 'see what he could do'. He then re-presented the same elevated invoice and said that the dealership just wasn't willing to let the car go for the price that we had been quoted and previously verified. So we left and will advise others to avoid this deliberate scam. read more