StoneBridge is the best HVAC company in Tyler, Texas! I always appreciate their communication and honesty.

I've been with this company since I bought my house and needed a new ac unit. They never disappoint! Every year I have them come out and service the unit to make sure everything is running smoothly. Last year Cody detected a freon leak in my coil and I had it replaced. It was such a surprise to see him again this year for my yearly maintenance. He is wonderful, smart and very thorough! Will definitely ask for him every time! read more

Crooks, When you have a less than $10.00 part, Capacitor, that takes less than 5 minutes to install, and you charge your good repeat customer $225.00 on top of a $129.00 Service fee, that makes you a Crook. read more

A few months ago I had some service work done. Justin came out and correctly identified the problem, I had a crack in my cooling coil. He pumped a few pounds of coolant into the unit so we could stay cool until they could come back out and fix it. A few days later received an estimate to fix it for $1000. Thinking this amount was a bit high I shopped around and found my new AC company to do it for $650. I'm only giving two stars just because Justin was upfront and very knowledgeable. Taken three stars away because of their overpricing! I also paid $50 a pound for coolant and found out it was only $30 a pound from Coy Dodd....my new Air conditioner service people! read more

My experience with Stonebridge was wonderful. Mike, Emmanuel and Christian did a great job. My new unit is installed and you wouldn't even know they had been here because there was no mess! I am so thankful I chose them to install my new unit. They gave me a great price. Kudos to Emmanuel and Christian for working in a hot attic and getting the job done in record time! Thank you! read more

Poor customer service. Not 24 hour service. Did not call us back. Had to call twice and finally got a call and we were told it was not an emergency and would take 6 or more hours before they would come. House is 95 degrees with no air. Called C.A. Woods. Came right out. read more

Am a single mother and one of the hardest things is trusting a company to not over charge or do half the job. I had great peace, and the repair guy was so wonderful, he even took the time to talk with me about my dog. The work was done well, quickly, and I could tell the repair man did some extra. I would highly recommend this company. They recalled my call quickly; the repair man was on time(called and came a few minutes early). read more

I have saved all my utility bills since Stonebridge installed a new system. It was installed incorrectly. I called very politely and inquired why our bill was higher since they installed the new system. I was yelled at, and told that they would send out a technician, but if it was deemed unnecessary, that I would be sent a bill. This being after we were told if we bought a new system, they would not charge us for the initial call to diagnose the problem with our Amana system. Also, after we were told by another technician that our older thermostat was better than the new one they were going to provide with the new system, and we were not refunded that as well. We paid for a thermostat we did not get. Our trust was gone when we were found at fault because our utility bill was higher....I was told "the rates went up". We live in Longview......our rates did not go up, and I told him so. The man on the phone then wanted me to supply copies of utility bills from the past. Instead, I called Goode Air Conditioning in Longview....who we should have called in the first place...but my husband heard the ads on the radio that Stonebridge is honest. They are not. Goode in fact told us that we DID NOT need a new system. Our Amana, which was so quiet we could not hear the fan come on (the new one is horribly LOUD!), could have been repaired. When the Stonebridge technician came and added freon, he then came in and remarked "what is that water on then floor?" Then stated "it is 5:00 and I am on call" and left. He stated we needed a entirely new system. They brought the new system, and they could not fit the inside unit in our home. They had to bring another inside unit from Tyler....while we waited. We do not even know if this system is compatible with the outside unit. Goode Electric told us that the system was installed incorrectly. They also found that the old thermostat (two stage), was incorrectly configured to the new system. Our bill was also higher because the heating element at 90 AMPS was running full time. Hence....the higher bill that Stonebridge claimed we were lying about. Wrong installation. We did not need a new system. We could have repaired our older one at maybe $1400. We are retired. Some people seem to think that retired money can just pull money out of a hat....or that we are completely gullible and ignorant. I will never let this go. They lied to us. We had to pay someone else to come fix the new system. And every single time that cement mixer comes on....I am reminded of how we were lied to and shamed to believe we are stupid. We are...for trusting an ad that claimed this company is based on honesty. It is not. We will only use local from now on. Just want to remind others that Stonebridge is awesome when they are lying to you...as long as you comply with what they want. We did nothing wrong.....and we only wish we could have recorded how we were spoken to. Also. We have lived in our home since 1990. Our next door neighbor has had the same unit since then.......they don't automatically be replaced at a certain age! read more

I am a small business owner here in Tyler, and I can assure you I am extremely picky and careful about who I use and recommend for my personal and business contract services. Stonebridge Heating and Air has FAR surpassed my expectations time and time again. Our partnership purchased our current automotive repair location ( Stewart's Donnybrook Automotive ) in October of 2005, and we found right away that several of the heaters did not work. I had hired several other local heating and air conditioning companies to come look at the units to try and get them up and running.....and every one of them said I needed new units. I had not heard of Stonebridge Heating and Air at that time. We made the decision to just do without those heaters based on the prices that those other companies gave me to replace the units. One day on my way in to work I heard one of the Stonebridge commercials on KTBB radio station and decided to give them a call. They sent a really nice young man out who after about 30 minutes said that I needed to have the gas blocks rebuilt. That was it. Rebuild the gas blocks. He quickly made the necessary repairs and lit the burners and we had instant heat......and a lot of it. Stonebridge charged me less than $200 to fix two heaters......the same two heaters that the other companies told me had to be replaced. Stonebridge Heating and Air just recently installed an additional heating unit in a different location in my shop and I could not be happier with the service and the workmanship they have provided every time they have been in my shop. Even the city inspector commented that "they always do such clean work." Trust me......if you need honest, fast, quality AC or Heating work call Stonebridge. You will be glad you did. Gary Stewart Managing Partner Stewart's Donnybrook Automotive read more