After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser after reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas. read more

Steve is as good as they come! He's a lifesaver and so kind and reasonable. He goes above and beyond for his customers. You will NEVER go wrong with Steve Baser Air Conditioning! read more

Very knowledgeable, courteous, and responsive. Where others were telling us we had to replace our old unit, Steve came in and was able to fix it in a timely manner and checked it over and said we should be good for several more years before we have to make that investment. I appreciate an honest company not out to make a buck on the necks of others. We will be using SBAC for all of our HVAC needs in the future! read more

Super quick service at extremely reasonable prices. I highly recommend Steve and will use his service for all of my A/C repairs.

Steve is HONEST, fair and friendly! When your air conditioner stops working in East Tx you want it fixed quickly and, on a Sunday (like ours) and brace yourself for the inflated charge. Steve arrived when he said he would and found the problem and had it fixed in a few minutes. He helped us with some maintenance and gave advice. His charge was EXTRAORDINARILY REASONABLE! We were desperate and he didn't take advantage of that. If I could give him 10 stars I would! read more

I hope Mr. Baser never retires. Called him on a Saturday and he came first thing Sunday morning to fix our AC. Easily diagnosed all the problems and double-checked all the things that can go wrong during a busy summer. Awesome. Highly, highly recommend. Will call him again. read more

Steve was very nice and very knowledgeable and did several things to get my AC back cooling properly . He cleaned it , added Freon , and removed a shrub that was impeding airflow near my unit . He also spent time educating me on tips to promote better ventilation and reduce my monthly bill. Very professional , very knowledgeable, and a honest man . Def recommend him for all your AC repair issues. You will be very glad you called him . read more

Steve got me on the schedule quickly. While here he explained everything he discovered and I could not be more pleased with the results, education and cost of the AC service. read more

I called Steve to get a second opinion on our AC unit. The first company told me that our outside unit was fried and that it would have to be replaced. After calling Steve, he headed over immediately. He was able to identify the issue before even removing the panel. He has the heart of a teacher. In the end, he was able to fix the issue for less than $80, when the previous company told me I would need a new $4000 unit. It's hard to find people like Steve, and he has earned all of our future business. read more

Our air conditioning went out late yesterday. I called Steve around 8pm. He called back within the hour and set up an appointment for 8 - 9am the following morning. I told him my wife would be home. He called when he was on his way. He looked over the system and said it was fine. The problem was a faulty breaker and improperly installed outlet which shorted out the plug. He covered everything with my wife and left the parts for me to inspect and was very reasonable. Whenever I need my system serviced or replaced, Steve is my go-to guy. read more

Steve came and did a great quote on everything i needed will be using him on the future

I looked at local a/c companies and I found Steve Baser in Yelp. The positive reviews he had made me call him and I am so glad I did. He came out and fixed the problem the same day I called him. The company that installed my heat/air a year ago wanted $95 just to show up. I said no thanks. The neighbor that lives a block from me and owns an a/c company didn't even bother to return my 2 calls in 2 weeks. I'm glad he didn't now. I can't say enough about Steve Baser's service. His charge was more than reasonable and his professionalism was unsurpassed. I will never use another a/c service. This is not a biased review as today is the first time I met Steve and he is definitely one of a kind in today's world. Steve is definitely the person you should call if you need air conditioning service. read more

I called Steve on a Thursday and he picked up while on site at another job. He promised to come out promptly the next day and he did, before Friday afternoon. He called when he was on his way. He got here and worked hard and fast. I thought that I would need to buy several items to get my air condition to be cool but not so! He saved my family so much money! He is genuinely a good person and so knowledgeable! Don't call anyone else but Steve and you won't be sorry that you did! Also, he charges reasonable prices for his service fee. So it was a win-win! My air conditioner is very cold now. House feels much better. read more

If you are searching for a very honest AC guy, Steve Baser is your man. Unfortunately, he is so honest he is extremely busy. Steve literally saved me $1000's of dollars by giving me an honest assessment of my A/C needs and fixing my problem right the first time. read more

Steve Baser is the guy you want performing service and work on your HVAC system. He diligently checks everything and offers you options for the repair. I've known Steve for over twenty (20) years and I appreciate his honesty and integrity as a business man and as a person. It is tough having a small business for anyone and Steve is alway my go to guy. Once you have work completed by him, you are a customer for life! Keep up the good work Steve. read more

Steve is amazing. Only honest AC/Heating person in the DFW area, and I have had contact with many. Replaced a 4 Ton unit for me at $1750, all other companies were quoting anywhere from 4K-8K. He is very busy, but well worth it. read more

Steve Baser, I can't say enough about this guy. Our air conditioner was acting up over the weekend and I had it looked at by another company who just couldn't figure it out but they charged me anyway. They finally recommended changing out the entire system to get things working again. That would take about a week and cost around $15,000. I called Steve on Monday and even though I'm a little out of his area he came by. He spent some time looking things over and explained what he was doing through every step. He's not the type who replaces a part hoping that will work. If he replaces something, he first tests it out to make sure. He didn't want to replace anything he didn't have to. He traced the issue to a recently replaced thermostat, the wires were loose on the back. He tightened them up and things have been working fine since. Two other service companies wanted to replace my whole system, Steve looked at it in a different way. He wasn't interested in selling me things I didn't need, his primary concern was to repair my current equipment. He even told me that there's no reason at all to replace anything at this time and saved me thousands. Steve is honest and diligent, hard traits to find sometimes. I will call him first the next time I have an issue. read more

For the last 20 years, every time I have a home air conditioning system problem it has been one bad experience after another. The big name companies ALL try to screw me over insisting everything needs to be replaced. It is so much work for me trying to learn all about AC repair just to try to protect myself from the screwing, it drives me nuts. Steve is the guy you've always wanted to find. He thinks like the home owner. He looks for ways to help your AC units to keep running instead of instantly declaring "You have to replace EVERYTHING". Steve is willing to repair instead of always replacing. He could have screwed me over, but proved how honest he is instead. I've found my new AC guy. read more

I've used Steve for several years. He's trustworthy and honest. He charges a fair price, too. Nichie H. read more

Steve is fantasic, We have been one of Steve's customer for years now. He does a great job maintaining our 3 units. He has always been very honest and fair to us. read more

I awoke during the coldest week so far this winter to find my Heat Pump unit not working. I searched through Yelp/Google and saw this company's 5 star rating and I called him first. He was not able to come immediately but he walked me through some steps to keep me comfortable until he arrived. When he arrived he tested the unit and found that the unit was running but tripping one of the units connectors. He continued to test to see what electrical units were causing the "trip", so I could not run those but my unit. As he was leaving I asked him how much I owed him. He said I haven't fixed it yet, so nothing. I was so shocked I knew then I had made the right decision. When the part arrived he got it installed for me and then continued to test the unit. It needed some freon and he repaired some wires that had eroded preventing a good connection under the unit. I asked if he could replace my thermostat which he did. The total price was so reasonable for this Senior on a fixed income. I assure you Steve Baser is the Best out there! He is honest and fair plus very knowledgeable. I won't call anyone else again! Oh, I think those little wires which were probably not well connected had been broken for a while and probably over looked by other companies. My total cost for my Heat is now running in the mid $200 range while last winter they were running in the $400 to $500 range. I was being told my problem was the age of my unit, but Steve found the REAL problem. You will not be sorry. read more

I have six children and after 10pm our Heat Pump started blowing COLD air. I ran outside only to find the fans not turning and steam coming out of the unit which of course I thought was smoke so I turned the unit off. Of course it was a COLD Night in Dallas at 24 Degrees with expected winter mix. We prepared the house with blankets over the windows etc to hold what heat we had inside and keep the COLD OUT. The next morning after 9am I sent several text messages out to friends for recommendations. I got replies of people that had home warranties or Big Name Appliance Company brand service contracts. The Life saving text came in with wonderful praise from a friend that no longer lives in the area who spoke so highly of Steve and the service they always received at a fair price. They could not think how he spelt his last name since they had been out of the area for years but I was able to Google the spelling of Steve's last name they gave me and I found him. He immediately got in touch with me to evaluate the needs of the situation. He saved us with a simple phone call. We have had a heat pump since we moved in this home over 21 years and in that time even replaced the unit in 2007. Never has anyone told us the information Steve did over the phone with regard to heat pumps and what to do in the lower temperatures. Immediately after doing what Steve instructed heat poured out. I told him he had my business and I would recommend him to everyone! He will be our go to man for all our heating and air condition needs. You know reading this and calling all most anyone else I would have waited for another company to send someone out who would have charged me the trip charge, time, etc. Steve Baser gave me back hope in humanity and the service industry and is a rare jewel to be treasured and the number one guy to call for all your heating and A/C needs. read more

I recommend this company as a distributor. I have worked with Mr. Baser a while now and know very well of how busy he is and the fair rates he charges his customers. He is the most professional, honest, and straight forward account I have. read more

Steve Baser has been the go-to guy for all of our heating and air conditioning for over 10 years. The most honest and truthful person in his field I have ever run across. We started using Steve when we had an air conditioning problem and had 3 different companies come out to diagnose. The other two diagnosed doom and gloom and in order to get us up and running was going to run into the thousands. Steve went up in our attic, came down in 10 minutes and said all we needed to get up and running was an $80 part. Eventually over the few years we replaced all of our a/c and heating and Steve got the business. Saved us thousands! Steve is a complete professional. read more

I need to add to the praise for Steve Baser. Steve has been servicing our A/C units for over 20 years. He is honest, reputable and does a first class job at an extremely fair price. We were in a serious financial crisis at one point when of our A/C units died. He worked with us and we so appreciated that. He puts his customers before what would probably be the best thing to do for his company. Call Steve Baser. You will NOT regret it! read more

I have been using Steve for literally 15-20 years. He does great work and will only fix what is needed. I would recommend him in a heartbeat. read more