After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser…read moreafter reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas.

I've got an old HVAC system made in 2006. Whenever I need a repair I'll always call Steve. He's…read moreprompt, ķnowledgable and most importantly honest and fair. He repairs when others try to sell you new units. I will always call Steve..

I gave him a call on Monday. He said he would be able to come between 2PM-5PM same day no problem,…read more4:43PM he texted saying that he was running behind but could come a little after 5. My daughter had her first volleyball game so my husband stayed home to wait on him to arrive, at 6:29PM he sent a text saying that he was not going to make it but could reschedule for tomorrow. Not only did we wait ALL DAY but my husband MISSED OUR DAUGHTERS GAME BECAUSE OF IT AND HE DIDN'T EVEN SHOW UP!!!!! so TODAY is here I have texted and no response after again I have waited ALL DAY!

if you need prompt knowledge help Jr is your man. I called about my washing machine and he could…read morecome out same day. part came in and he was back and back together in less than 30 minutes. its great knowing there are reliable people when needed.

What can you say but thanks for such prompt, excellent service at a fair price! THANKS Air…read moreChandler!!! Our AC compressor stopped working late Sunday afternoon, on a high 90's highly humid day. My call was returned promptly with a promise of a morning service call. Mr, Chandler was on the problem by 09:30 and replaced the failed part quickly, then cleaned the compressor unit so it will work at peak efficiency. All this with a pleasant, friendly demeanor, at a fair price. Thank again Mr, Chandler for it all. If you need AC service in the Tyler area I cannot recommend him highly enough! Follow up: After a cool night and most of the following day all was well, however around 4:30 in the afternoon I notice the house warming and immediately went to check the compressor. Dead! I turned the breaker off (always do that) and called the Chandlers once more. Within a few minutes I was called back and within the hour they were back in my yard with the cover off the AC unit. Burned out fan motor, frozen, would not turn. Mr. Chandler told me that he had installed two such motors this day and would have to go back to his shop for another and that it might take an hour or more. Imagine my surprise when he showed up again thirty minutes later with a new motor and within the hour it was installed and the system was pumping out cold air once again. As before the price was more than fair and the service unbelievably fast, friendly and courteous. I am still amazed that not only did both of these issues arise back to back, but the service was quick, efficient and fairly priced. I know a bit about AC and know that when the temperatures are hitting 100, the instances of failures increase as does the demand for service. Obviously some things fell in place for this to happen so quickly and smoothly, the temp in the house never got above 77. Pleased? Well that would be an understatement. Thanks again Air Chandler, you are without question, THE BEST!

Got a new system installed and mine is in the attic. They don't connect the condensation line and…read morethe water stained my ceiling, inside the cabinets and drips down one wall. It to 5 phone calls to get someone to repair the damage, and all he did was get a can of spray paint and spray over it. It was back stained in a month. The we had a home inspection to sell and the inspection said it was not draining properly. The attic was getting wet the unit was not level and the furnace vent was crimped and could cause a carbon monoxide issue. Husband called they were to come the next day. I call at 5:30 next day to ask when they were coming. He told me the issues were a problem with the house not their work Inspectors were asshole and don't know anything. He kept screaming at me I said 2x we need to end this conversation but he kept yelling. I hung up. 10 minutes later he called back with a blocked number and screams for about 4 more minutes so I hung up. He called a AGAIN and left a very hateful voice mail. I will pay someone new to fix the issues they caused.

We've used Cole's for years. We have the maintenance agreement, and have thoroughly enjoyed the…read morebenefits: twice yearly inspections, free after hour service calls, and excellent customer service. If you want honest, reliable, and responsive service, choose Cole's.

Beware!! Use anyone else. Unless of course you like to shell out money to have worthless techs show…read moreup time and time again to basically fix nothing and then blame you for your trouble.

Started service contract for 3 heat pumps and was pleased . Cost includes decent filter changeout…read moreand minor 410a top off for unit if necessary. Also flushed condensate with nitrogen and hose rinsed outside compressor. Thought overall very thorough.

These guys are great! We had a real mess with our system due to the recent power surges. They…read moreworked to diagnose the problem, drove to DFW to get a part and finished the job the next day. Went above and beyond what I expected, kept me informed on every step. I have found my Heating and AC guys for all issues!

got home from work.. was 90 in the house. Robby got us diagnosed, repaired, and cool again in less…read morethan 24 hours!

Great team! They were fair on price. Friendly and did exactly what they said…read more I called and had an early appointment time with them , when the tech realized he was running a bit behind he called to inform me. They didn't try and up charge or claim lots of repairs needed to be made. Great team they have here!

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Good people and quality service. Responsive to questions and information…read more This is the second time I've used Faithco and they are super good at communicating their arrival time and follow up.