After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser…read moreafter reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas.

I've got an old HVAC system made in 2006. Whenever I need a repair I'll always call Steve. He's…read moreprompt, ķnowledgable and most importantly honest and fair. He repairs when others try to sell you new units. I will always call Steve..

I gave him a call on Monday. He said he would be able to come between 2PM-5PM same day no problem,…read more4:43PM he texted saying that he was running behind but could come a little after 5. My daughter had her first volleyball game so my husband stayed home to wait on him to arrive, at 6:29PM he sent a text saying that he was not going to make it but could reschedule for tomorrow. Not only did we wait ALL DAY but my husband MISSED OUR DAUGHTERS GAME BECAUSE OF IT AND HE DIDN'T EVEN SHOW UP!!!!! so TODAY is here I have texted and no response after again I have waited ALL DAY!

We had a relatively new washer that had been making a very loud noise from the day we bought it…read morenew. The local family-owned business delivered it and set it and matching dryer up in our laundry room. My husband complained about it immediately and I called the seller. Their service man came out and claimed that there was nothing wrong with the washer. He acted like our complaint was a nuisance. We had a flood in our house (totally unrelated to the washer problem), so were displaced for about nine months. The first time I used the washer, the noise was even worse than before. My husband called Athens Appliance Service and Junior came out today. He immediately found the problem - the devices which were to hold the drum in place during transit/delivery had never been removed as they should have been. We have pictures of the washer with the devices still in place to show the seller company what the problem was. So glad that Junior was able to diagnose the problem immediately!

In a world full of scammers and rude service people, Sloan Heat & Air LLC is definitely NOT one of…read morethem. This company has that good old-fashioned, down-home kindness and politeness that you just don't see much anymore. They're honest, understanding, quick, reliable, and genuinely care about doing the job right. You know you're in good hands with them, and you can feel good knowing your money was well spent. We won't go anywhere else!

From the owner: Welcome to Sloan Heat and Air, your trusted local heating and cooling experts right here in Athens…read moreTexas. We keep your home comfortable through freezing winters and scorching summers. Our certified technicians provide reliable furnace repairs, AC installations, and routine maintenance. As your neighbors, we pride ourselves on honest pricing, fast response times, and dependable service. We treat every customer like family. Call us today to experience the community-first service you deserve! 903.386.4323

Was supposed to come out and fix AC something was wrong. The man come out and didn't even go inside…read morethe house check anything on the inside just did the outside said it was low Freon charge me for a capacitor. It was over $600 days later, it went out again. I'm still out without Air over the weekend I contacted them and they said they came out. I will post pictures of the text messages. I am calling somebody else because I don't like being insulted and called a liar.

Got a new system installed and mine is in the attic. They don't connect the condensation line and…read morethe water stained my ceiling, inside the cabinets and drips down one wall. It to 5 phone calls to get someone to repair the damage, and all he did was get a can of spray paint and spray over it. It was back stained in a month. The we had a home inspection to sell and the inspection said it was not draining properly. The attic was getting wet the unit was not level and the furnace vent was crimped and could cause a carbon monoxide issue. Husband called they were to come the next day. I call at 5:30 next day to ask when they were coming. He told me the issues were a problem with the house not their work Inspectors were asshole and don't know anything. He kept screaming at me I said 2x we need to end this conversation but he kept yelling. I hung up. 10 minutes later he called back with a blocked number and screams for about 4 more minutes so I hung up. He called a AGAIN and left a very hateful voice mail. I will pay someone new to fix the issues they caused.

We've used Cole's for years. We have the maintenance agreement, and have thoroughly enjoyed the…read morebenefits: twice yearly inspections, free after hour service calls, and excellent customer service. If you want honest, reliable, and responsive service, choose Cole's.

Beware!! Use anyone else. Unless of course you like to shell out money to have worthless techs show…read moreup time and time again to basically fix nothing and then blame you for your trouble.

I have been very disappointed with this company. It all started 2 years ago. Had and get into the…read morecontactor, I called to have that replaced as there was nothing wrong with the unit itself. While the tech was out here, he was talking about needing to do all this that and the other and I asked him not to because I was not going to pay for things that did not need to be done. He ended up hucking up the guage for check freon and doing so caused a leak. I had to call them the following year to have them recharge it. Again while he was here he wants to do all this that and the other again. Here we are a year later land it low on freon again, freezing up in the heat of the summer and they can't even come out for 2 more day

Started service contract for 3 heat pumps and was pleased . Cost includes decent filter changeout…read moreand minor 410a top off for unit if necessary. Also flushed condensate with nitrogen and hose rinsed outside compressor. Thought overall very thorough.

I was pleasantly surprised when Robby promptly returned my call for service after leaving a request…read moreduring early pre-dawn hours. He provided an estimated time of arrival and kept me updated. He and a member of his crew quickly diagnosed and serviced my AC unit. I felt they were fair on the price. I am now back in the comfort of my cool home all within a day.

got home from work.. was 90 in the house. Robby got us diagnosed, repaired, and cool again in less…read morethan 24 hours!

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

Worst service company! Gave a personal review of their electrician Isaac Parks(see below) shady not…read moretrying do job! And his Manager Chad Holbert who refused to talk to or call back! I also happen to work at company uses c. woods as vendor......so Chad since I gave a honest review of his worker and himself my personal experience outside of work!...... Called my job and complain to my boss as if this had something to do with my job trying to get me in trouble with my job! That's the kind of people c. woods are do horrible service then when you put a review if they can find a way to get back at you for your review they will! Still never heard from Chad after he called my boss and tried to get me in trouble for my own personal review that had nothing to do with my job! ORIGINAL REVIEW Isaac Parks One of only two electricians! Rude confrontational tries to do the bare minimum and leave without fully diagnosing the system and gets mad at you when you call him on it because you have electrical experience yourself and caught him doing the shady stuff! Refused to even let me see the bill said he would email it! Called c.woods company has to speak to the manager they would not let me speak to the manager finally got his name Chad supposedly and then I was told they would have him call me back at some point maybe tomorrow...... Don't care about whether or not their employees do good work or if they're rude or inconsiderate a confrontational........they just plain don't care! That's the response you get is we'll get to you when we get to you!

Yes Stephen did an excellent repair job on our washing machine drain which had blockage in a…read morereverse installed trap. The cost was very reasonable for all the work and parts needed to correct the plumbing and clean the drain line.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.