Exceptional customer service - from the dispatch to the communication from the technicians…read more Great response time and repair work. I used them for an installation and was impressed and I had them out for a repair and their work was fast with great results.

C & R heating & cooling You are mistaken, the state has not…read moreclosed the complaint. Contrary to what you write it has been forwarded to Texas Department of Licensing & Review. It is no longer being researched, but has passed to the PROSECUTOR, Mr Andrew Lisenby. The case number number:ACR20250016098 Again, you are mistaken I never had a contract with Steve Thornton "builder", but I did have a contract with C& R. Yes, my attorney has been in contact with your attorney and it appears we will go to court. So, if you think this is resolved you are mistaken. I might suggest three owners opening the mail and responding to e mails has left C & R MISINFORMED 7/23/26 update

doesn't know what he is doing. Will not respond to e mail, phone callas or text. I'm still…read morewaiting in a copy of a contract he required me to sign, but has failed to provide me a copy. I have retained an attorney based in has failure to perform after having been paid.

Andy did a great job repairing our A/C! Very nice, dependable and didn't try to upsell us on…read moreanything. Highly recommend him for your future HVAC needs!

After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser…read moreafter reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas.

I've got an old HVAC system made in 2006. Whenever I need a repair I'll always call Steve. He's…read moreprompt, ķnowledgable and most importantly honest and fair. He repairs when others try to sell you new units. I will always call Steve..

Called this Company and they came out on a weekend day. Saw…read morewhat my problem was and showed me and explained the issue. Then explained the resolution to it and fixed the problem. After fixing the problem Eric texted me several days later to check to see if I had any problems with the resolution. Very Professional and the price was reasonable as well. I would not hesitate to recommend this Company to anyone. I live in a Mobile Home in Coppell Texas and had several electrical companies refuse to service my home because it was a Mobile Home.. It was an electrical problem not a Mobile Home problem. Highly recommend Eric's Electrical Heating & Air! This Company is now going to Service my Air Conditioning as well now. Great Service.

I needed a dryer outlet changed from 4 prong to three prong. Eric arrived promptly and completed…read morethe job expertly. I paid $225 for the service call and the outlet replacement. It seems expensive but I suppose that's the going rate.

The team at Eschberger plumbing are hands down the best we have done business with. Not only are…read morethey flexible, they recommended that we contact Price Pfister to get the replacement parts for our repair (at no cost) instead of selling us new ones. Arrived on time and took care of the job quickly and with a reasonable cost. 6 stars if it was possible to do so! Jared, Rodney, and the entire Eschberger team are great!

I needed routine service for my on - demand gas water heater. Everyone was pleasant, and they were…read moreable to provide the service in a timely manner. Their charges were very fair and reasonable.

Responsive for a Saturday emergency... paid *dearly* for the overtime of a water heater…read morereplacement. Technician was uncommunicative and in a hurry so did not provide instructions on care and maintenance. I pulled the wet manufacturer docs from the unit following his departure, let them dry and read how to operate and care for this appliance.

We had just closed on our new home and asked another plumber company to get us a bid for piping gas…read morefrom water heater to gas dryer location. The best they could do was come out to see the job to give an estimate and then come back 4 days after that to do the job. I happened upon McCoy Plumbing - the owner came out THAT morning to look at what we needed and the job was done the very next day! Laundry is pretty important when you first move in... Mr McCoy made us feel like he valued his new customer!

Best AC company in all of East Texas. I called and they came within an hour and were half as much…read moreto fix my system than others in the area!

If I could select 0 stars, I would…read more.. I have filed with the BBB on his company as well as his personal AC Technician's license. I will also be obtaining a statement from the AC Company who inspected the units today stating what was put in our home isn't a compatible combination, that Scott's negligence in installing 2 incompatible units caused the unit to break and an estimate from the certified company for a new system. 1) I paid Scott $900.00 for the install of the inside unit 2-3 years ago and Scott said he would match the outside unit (he would find one to match), Scott also said the unit would fall under a 10 year warranty. 2) I paid Scott $1500.00 for the second install of the outside Rheems unit 1 year ago (2018) which he said would be added to the 10 year warranty. 3) Scott told Michael and I that both units were "scratch and dent" from the warehouse and that's why he could get them at such a reduced rate which we found out today that there is no such thing. 4) Scott told Michael and I that both units were the conversion to the R410 that was "cheaper on Freon" because the old Freon was being phased out. 5) Scott took our receipts to both units and said he was going to register the warranties. Scott didn't leave us a copy nor do we know the actual install dates. 6) Michael has made numerous calls to Scott over those 2-3 years telling him that the unit(s) we're freezing up and that we needed it fixed. Scott told Michael to let it thaw out, clean the coil with coil cleaner, and to change the filter. 7) When Michael and I spoke to Scott a couple months ago, when the unit had finally just went out and wouldn't work, Scott wanted to charge $400 for a service call because of how far away he lived and we refused because the units are supposed to be under warranty. Everyone got upset, Scott told me to call a local A/C company and have them look up the serial numbers to have it fixed under warranty. Now... I called a Rheems certified AC company today and had them come out to our house this afternoon because the inside unit is still not working and it's 110 in our house. 1) He searched the serial number to the outside unit... there is NO WARRANTY. This unit is manufactured by Rheem but is actually an OFF BRAND called Sure Comfort manufactured in 2017 that is sold with NO WARRANTY. It is a R410 outside unit. 2) The inside unit does NOT match the outside unit and is a CHEAP OFF BRAND called Nordyne which was manufactured in 07/2008 and should NOT have been installed inside with the Rheem outside unit because it's an R22 unit. 3) The Rheems certified dealer told us there is no "scratch and dent" through the supply house and that more than likely, they came from someone else's home where a new install was done. 4)He said the the metering system was replaced, which is fine but the PSI on the inside Nordyne unit is not capable to handle the pressure from the 410 Sure Comfort outside unit. The coil can not withstand the pressure which has caused holes to be blown in the coil and lose the Freon further causing the unit to freeze up ultimately causing the shortage in the electrical panels in the bottom of the unit. So, the inside unit is TRASH and we have no AC unit once again. It's going to cost me anywhere from $6k-10k to have new units installed because it is advised to install the units at the same time with the same manufacturer to ensure proper compatibility.

StoneBridge is the best HVAC company in Tyler, Texas! I always appreciate their communication and…read morehonesty.

I've been with this company since I bought my house and needed a new ac unit. They never…read moredisappoint! Every year I have them come out and service the unit to make sure everything is running smoothly. Last year Cody detected a freon leak in my coil and I had it replaced. It was such a surprise to see him again this year for my yearly maintenance. He is wonderful, smart and very thorough! Will definitely ask for him every time!