I called on a Sunday cause blades stopped spinning in my A/c unit. It was a $23 capacitor that I…read morecould've bought online. And put in my own unit in 5 minutes. They charged me $323 dollars for a 10 min call and a 23 dollar part. I was gonna put a new unit in in about a year or two and now I will never use that company again. I would rather buy a new unit ANYWHERE else. I was robbed in broad daylight!

3/13/25- Joshua did an outstanding job diagnosing and repairing our mini-split in a timely manner…read more He was at all times professional and courteous and performed par excellence- a rare occurrence these days. Also, the Rose City Air TEAM has been a pleasure to work with, providing me excellent communications and excellent treatment. Thank you Josh and the RCA team!

I needed a dryer outlet changed from 4 prong to three prong. Eric arrived promptly and completed…read morethe job expertly. I paid $225 for the service call and the outlet replacement. It seems expensive but I suppose that's the going rate.

Two experienced young men arrived when expected and promptly went to work to replace an outdoor…read moreelectrical outlet, etc. They did a great job of completing the project in a timely and professional manner. I will definitely use this firm again, if needed in the future.

Yes Stephen did an excellent repair job on our washing machine drain which had blockage in a…read morereverse installed trap. The cost was very reasonable for all the work and parts needed to correct the plumbing and clean the drain line.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Been with them for bi-annual maintenance service since 2016…read more They just installed a A/C Full unit , awesome job. Chad is my go to person, always on top of his game... A shout-out to Tyler and Nic, the installer's, they know their stuff. Hunter is the head Administrator..his Johnny on the spot.. you get what you pay for, not the least expensive, but most professional team I came a cross. The frosting on the Cake is their 10 Warranty, no one in east Texas can match. Call them if you need them, sure they'll make you happy you did.

I needed a ceiling fan installed and Mark did a terrific job...... he is meticulous about his work…read moreso you know right there you are getting top quality service...... I have NEVER had to call Evans to have Mark, or anyone else, to come back out because of a problem... these guys get it right the first time!!!! Whether electrical, or plumbing, or AC being checked, the job is expertly done RIGHT!!! My home functions great since I found Evans!!!

Best AC company in all of East Texas. I called and they came within an hour and were half as much…read moreto fix my system than others in the area!

If I could select 0 stars, I would…read more.. I have filed with the BBB on his company as well as his personal AC Technician's license. I will also be obtaining a statement from the AC Company who inspected the units today stating what was put in our home isn't a compatible combination, that Scott's negligence in installing 2 incompatible units caused the unit to break and an estimate from the certified company for a new system. 1) I paid Scott $900.00 for the install of the inside unit 2-3 years ago and Scott said he would match the outside unit (he would find one to match), Scott also said the unit would fall under a 10 year warranty. 2) I paid Scott $1500.00 for the second install of the outside Rheems unit 1 year ago (2018) which he said would be added to the 10 year warranty. 3) Scott told Michael and I that both units were "scratch and dent" from the warehouse and that's why he could get them at such a reduced rate which we found out today that there is no such thing. 4) Scott told Michael and I that both units were the conversion to the R410 that was "cheaper on Freon" because the old Freon was being phased out. 5) Scott took our receipts to both units and said he was going to register the warranties. Scott didn't leave us a copy nor do we know the actual install dates. 6) Michael has made numerous calls to Scott over those 2-3 years telling him that the unit(s) we're freezing up and that we needed it fixed. Scott told Michael to let it thaw out, clean the coil with coil cleaner, and to change the filter. 7) When Michael and I spoke to Scott a couple months ago, when the unit had finally just went out and wouldn't work, Scott wanted to charge $400 for a service call because of how far away he lived and we refused because the units are supposed to be under warranty. Everyone got upset, Scott told me to call a local A/C company and have them look up the serial numbers to have it fixed under warranty. Now... I called a Rheems certified AC company today and had them come out to our house this afternoon because the inside unit is still not working and it's 110 in our house. 1) He searched the serial number to the outside unit... there is NO WARRANTY. This unit is manufactured by Rheem but is actually an OFF BRAND called Sure Comfort manufactured in 2017 that is sold with NO WARRANTY. It is a R410 outside unit. 2) The inside unit does NOT match the outside unit and is a CHEAP OFF BRAND called Nordyne which was manufactured in 07/2008 and should NOT have been installed inside with the Rheem outside unit because it's an R22 unit. 3) The Rheems certified dealer told us there is no "scratch and dent" through the supply house and that more than likely, they came from someone else's home where a new install was done. 4)He said the the metering system was replaced, which is fine but the PSI on the inside Nordyne unit is not capable to handle the pressure from the 410 Sure Comfort outside unit. The coil can not withstand the pressure which has caused holes to be blown in the coil and lose the Freon further causing the unit to freeze up ultimately causing the shortage in the electrical panels in the bottom of the unit. So, the inside unit is TRASH and we have no AC unit once again. It's going to cost me anywhere from $6k-10k to have new units installed because it is advised to install the units at the same time with the same manufacturer to ensure proper compatibility.

I called Mink Plumbing to schedule a a sewer line inspection. I was told that $79.99 will cover the…read moreentire inspection and if there were any cost associate associated with a repair the $79.99 would be applied to the total bill. Also, I was able to schedule a two hour window for them to come. They did not show up in that two hour window and when they were contacted about that, there was a note that dispatch had changed the window without telling us. Technician arrived 30 minutes outside of window. He then attempted to charge $350 for the inspection. He claimed the $80 was just for a service fee. Dispatch either lied or omitted the truth. He then proceeded to do very little if anything other than take the $80. Horrible company. I will not use again.

Dalton is a professional and kind person. He did a great job, always offering the best solutions…read moreand price. Thank you Dalton and Mink crew for your service

This company is right at the top on our list! There are very few customer focused companies as good…read moreas Hughes! The staff we've worked with over the years are all personable too. From parts orders to advice to emergency service, these folks rock! I almost want to keep it a secret!

I'm sorry to say this, but it's tormenting me now for some time. A couple of weeks after the…read morerepair man came out. I spoke with a friend who was watching our dogs and home because we were not at home at the time. She said, no he didn't use any Freon. I said, 'That's great because I paid him $545 for charging the ac unit and the only thing he did was replace the expansion valve. That was under warranty. After this experience I won't be using Hughes appliance for my ac repair. Plus when he came back out with the part, I was here and he didn't pull a vacuum on the system. I know the system had a dryer, but still it should have a vacuum pulled anytime you one ac line for any reason.. thank you

I highly recommend Mr Rod @AirPro Elite AC&Heating!! 10/10 experience. My AC went out & I called…read morehim at 3AM on Sunday, & he actually answered the phone! He was incredibly nice & helpful, & was at my house by 7AM that same morning! He was very knowledgeable, worked quickly, & explained everything clearly. He gave me a great price & the service from start to finish was excellent. It's hard to find someone this dependable, friendly, & willing to go above & beyond for their customers. I will definitely be calling him again for any future AC needs!!

They were very professional and effective. Mr. Hawkins and his crew showed in masks on time. The…read moreteam paid great attention to detail during the repair of my AC last month. They serviced my furnace this month when the temperature outside dropped. My house is so much more comfortable now as I work from home. Call AirPro Elite for all of your HVAC needs.