I specifically downloaded Yelp so I could write a review. Sigh. I really wanted to like it here. It is a local business down the street from my house. And we have ordered from SHP in the past and it was "fine" not great and a bit expensive, but fine.
The reason we ordered here last Friday was because my daughter wanted bread sticks - not cheesy bread or pizza dough that had been sliced into pieces. And SHP's website had what we wanted (vs other local locations). We did an online order for a large pepperoni pizza, breadsticks, and an order of wings. The cost was $47, pricy for what we got but, again, a local business so I was ok with it. I got my text confirmation and I was satisfied.
45 minutes went by and we hadn't heard anything. Given it was a rainy Friday, I gave the place the benefit of the doubt since I guessed many people were ordering pizza. At 55 minutes, I called them...
No one had checked the online order queue... and they didn't even know our order was placed. The guy said they were putting it in right now and it would be out to us in about 15 minutes. Great, ok. No biggie.
20 minutes goes by. Nothing. At 30 minutes, I called back. They didn't know where my order was... finally they told me it was being put into the delivery car and would be at my place in a few minutes.
Keep in mind, I can walk to this place in 7 minutes.... 15 minutes, no delivery. After 20 minutes, my husband called the store to get stern. They said that there were orders ahead of ours that were to be delivered and that they told me that. They did not tell me that. They had told me it was on it's way, being put into the car. On my husbands conversation with them, they tried to back pedal and put it on me that I had not heard them correctly. Now this is 2 full hours after I had placed my simple order online from a place 0.25 miles away. And they were putting their failure on me who had been polite and understanding... to a point. My husband had to basically yell (something we hate doing) and told them that the pizza needs to be at our front door in 3 minutes or to just give us our $50 back. Funny enough, the pizza then arrived in 3 minutes. We were told we had been given a 30% coupon for our next order. Laughable.
My kids were elated and devoured the pizza, despite it being just warm not piping hot as it should have been. But the breadsticks, the very reason we ordered from SHP in the first place, was cut up pizza dough, very thing I was trying to avoid. And, another kicker, was that I had ordered the "New York style" crust which is their traditional crust. I opted not to get the thin crust (my husband hates that). But guess what we got? Thin crust. It would have been a bit better if the pizza had been good, but it was barely average - I really wanted to like it after all that and to say it was all worth it. Alas.
SHP clearly needs a new online system so they don't miss orders and needs a refresher course in how to expedite orders and customer service when it's taken A VERY LONG time to get an order out.
Perhaps ANOTHER change in management is needed. I would go back if that happened - I would to love this place. But I just can't. read more