Enjoyed a nice spa day at the midlothian location. I was able to schedule a 90-min massage with…read moreSharon within 24 hours and they immediately contacted me to confirm. It was very relaxing & Sharon Continuously checked on me during massage to make sure everything was to my liking & showed me around the other areas to see other things they offer. Very relaxing & highly recommend if you are looking to spend the day pampering yourself or friends. Tip: Parking is located in the BACK of the building where the front door is located.

We had a great couples massage at this location. I did the hot rock massage and my fiancé did the…read moreserenity massage. Our sessions were peaceful and relaxing. They have broad range of services and I am looking forward to trying a few more the next time we have an excuse for a splurge. Shout out to Kevin for an excellent massage that helped knock a lot of soreness and stiffness from my hips. Huge relief!

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Fantastic massage by Melissa! This is my second visit. First one was good as well but I can't…read moreremember that lady's name. Truly attentive to what you need. Great prices too. The best on hill street!

From the owner: A relaxing and pleasant environment for your comfort.read more

I have to give a special shoutout to massage therapist here Olivia Royster. I've had a lot of…read moremassages over the years, and I can honestly say Olivia gave me the best massage I've ever had. I have scoliosis, and she took such thoughtful and individualized care of my spine. She seemed to instinctively know exactly where my body needed attention, and I walked out feeling relief that I haven't experienced in a long time. Her intuition and knowledge of the body are truly remarkable!! (Plus, the head massage and foot massage she gave were incredible). If you're looking for someone who genuinely listens to your body and provides an exceptional massage experience, I cannot recommend Olivia highly enough. It was truly life-changing, and I'm so grateful I found her!!

Can I just start by saying this is one of the coziest places and the perfect spot for a day of…read moreself-care! I specifically planned my visit around the Salt Cave, and this was actually my third visit, so I already knew what to expect: 45 minutes of complete quiet, relaxation, and just being able to unplug. One thing I really love is that when you book a reservation, the experience is private. The reservation is just for you, but if you'd like to bring guests, you can add them for a reduced fee. The Salt Cave can accommodate up to four guests, and the chairs fully recline, making it easy to settle in and really immerse yourself in the experience. After my time in the Salt Cave, I wanted to explore more of the facility, especially since they had added the Fire & Ice experience since my last visit. The young lady working that day was incredibly helpful. She gave us a tour of the entire place and explained everything so thoroughly. You could genuinely tell that she loved her job and was happy to share the experience with us. There is so much this place has to offer, from the Salt Cave and float pods to the float cabin and the Fire & Ice plunge. There really is something for everyone, whether you're looking for relaxation, recovery, or simply some time to yourself. They also offer memberships at a reasonable price if you want to make self-care a more regular part of your routine. After visiting three times, I can definitely say this is a place I enjoy coming back to!

I received a $75 gift card from a friend and finally decided to use it for a 50-minute classic…read morefacial on my birthday this year. I had pretty high expectations since the service was around $130. The environment was clean, relaxing, and had a nice ambiance with soothing music. My esthetician was a young woman who was very kind and professional. Before starting, she explained a few optional add-ons (for an extra cost), and I agreed to just one. However, the facial itself felt much shorter than 50 minutes, more like 20! While it was somewhat relaxing, it ended so quickly that I almost wanted to ask if the time was correct. With tip, I ended up spending around $200 total, including the gift card, and honestly, it didn't feel worth the price. They also tried a bit too hard to sell a membership, which was slightly annoying. Still, I might go back one day to try a massage and see if that experience is better. Overall, the spa was clean, the staff were polite, and the atmosphere was lovely, but I just wish the facial had lasted as long as promised.

does it make sense that you give 30 days notice that you're canceling your membership. And then…read morethey charge you another 30 days in order for it to be effective? No, very hard to cancel a membership when you've been trying for 12 months. And oh by the way, I have credit credits. This is ridiculous. Do not join this membership.

Hi My friend ,Jess, referred me to Vicki, for hair color, 1st time u never know what u get, I was…read moreso completely , impressed, I return and refer my sister, she is excellent , I'm totally thrilled to find a talented hair colorist

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Excellent service!! I have been going to Robecca for a few years for dip nails and she does a…read morefantastic job! Nails always last about 3-4 weeks! They offer water, mimosas and fruit. Lots of choices of colors.

Horrible customer service. I arrived at 7:30 PM and waited for 30 minutes, only to be turned away…read morebecause the nail tech "didn't feel like" doing a full set and pedicure since it was getting close to closing time. I completely understand that it was later in the evening, but this should have been communicated to me when I arrived--not after having me sit and wait for 30 minutes. I could've gone somewhere else and given my business to someone who had the time and was happy to take me. Completely unprofessional and disrespectful of my time. I will not be returning.

My brother recommended I come here to try it so I scheduled an eyebrow wax appointment. Everything…read morewas great! I like that they have a chat box where you can speak with someone virtually to schedule an appointment rather than call on the phone (Introvert approved!) The lady who I spoke with on the chat was very friendly and personable! Upon arriving for your appointment, you must sanitize your hands and have your temperature taken - which is a nice and much appreciated extra step during this pandemic! There were quite a bit of people in there which was a little overwhelming, though everyone is required to wear a face mask, which is a relief! This was my first time going to a "real salon/spa", I've only ever been to Hair Cuttery or Great Clips before, but everyone here was SO friendly and welcoming and made me feel very comfortable in this new environment! Very beautiful place on the inside, too! Definitely looks and feels like a spa! I hope they continue their current sanitation policies/procedures long after the state fully reopens so I can continue to come back and try other services in addition to eyebrow waxing!

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.