They did a fabulous job on replacing my wood to vinyl fence all in 1 day!! They were also kind, and cleaned up any mess that was made and hauled off dirt too! The price was the best of 3 other quotes too! I'm so happy with them and will recommend them to my family, friends and clients. read more

They were so dishonest it was embarrassing. Know that they plan on up charging you right off the bat. We had a fence put in and they up charged us $950! They said they would provide proof with photos - the photos they sent were not even from our house. There was a black fence in the photos - we are not allowed to have a black fence in our subdivision. The employees can not agree on what the upcharges are and their paperwork is conflicting with the charges as well, but they would not stand by that. Three different pieces of paperwork with three different meanings/charges. You can not have customers sign conflicting paperwork. How can you upcharge for 5 or so things and have those charges not be consistent on all of your paperwork. Its crazy! They said those up charges would be coming out of their workers pay. So they have to upcharge their customers in order to pay their employees? It also made me extremely uncomfortable that the salesman came by my home un announced. So disappointed to say the least. read more

We had a white vinyl privacy fence installed by STL Fenceworks and couldn't love it more! Our salesperson, Chris, spent a lot of time with us talking about the company, showing us samples, and making us feel comfortable about such a large purchase! We had been bid by about half a dozen other companies, and they all left us feeling like we were just another sale. But Chris totally sold us and made us feel great about choosing them. Our installers were great, very courteous and quiet. They answered any questions we had during the process and did a really thorough check of the final product. Susan, the person who runs the office, is very kind and responsive. All around great company and we'd recommend them to anyone! read more

STL Fenceworks - Fences & Gates Near Me - Wright City, Missouri

Horrible customer service. The worst company I have ever worked with. The owner avoids my calls and the staff do nothing to respond to my concerns. read more

I had my fence installed in February 2022. I called that STL fence works to let them know that the gate to enter my backyard with sagging difficult to open and closed and could somebody come out and fix it I sent them a video and an email as well as spoke to them. They said they would email me back and let me know. Please keep in mind. I have a lifetime warranty on an extremely expensive fence. I was told via email that here's the instructions to adjust your gate. If you have any questions give us a call back but it's not covered under warranty. Are you kidding me? I spent almost $10,000 on this fence. My gate barely opens and you're not even gonna come out and fix it. Do not I repeat do not, engage with this company they're a hot mess read more

Placement of my fence is off resulting in legal issues with my HOA. The owner didn't even reach out to me personally to rectify the situation. Spoke with staff and they show no empathy. Poor customer service had to keep calling Them back. Finally received a email stating we need to pay a portion of the cost to fix their error. Stay clear. Encroachment issues, poor customer service. Would not recommend. We are being billed to fix their error!!! They told my HOA we never submitted a plot plan to go by, however a representative Chris from the company came out at the appointment and took a photo with his phone of my plot plan. Now they have stated they are unable to locate the picture and are unwilling to eat the cost to just move our fence to the appropriate placement to make this go away. The fence has only been up 2 months. This is our first home, biggest investment since building our home and this is what we have to go through over a minor misplacement of a fence that can simply be moved back a few feet. Spent our savings on this fence after closing on our brand new home. Will be contacting the news stations. You can tell by how they respond to low reviews how unprofessional they are. It's sad how these companies do customers now a days. Word of mouth and honesty and great customer service keeps you in business just remember to that. Everything is not going to always be black and white. Sometimes it about being good to your customers and doing what's morally right. What if it was your daughter who just spent her entire savings on a fence that's was installed incorrectly? You would want the company to make it right. This isnt chump change. AS IF I have another $1,700 to just blow. I spent $6k+ Why would the company be offer to pay half if they didnt do anything wrong? Eat the cost and make this right! ...THEN Who responds like that to paying customers? *Check previous reviews on google* read more

We had a beautiful black aluminum fence installed in January 2023. We have no complaints about the installation of the fence, except after the last gatepost. When installing the gatepost next to the house, they had to core drill through our sidewalk, close to our downspout. As they went to pour in the concrete, it was taking an unusual amount to fill the post hole. A day later we had a huge rain and our backyard flooded with water because we found out that our downspout and a connecting French drain were filled in with concrete. According to them, the contract states that any damage done is not their fault and it's our fault because that's where we wanted the fence. We had four prior walk throughs before installation, and it was agreed this was the best location for the gatepost. This should have been addressed immediately, they are the experts. This was negligent on their part and Stl Fenceworks has yet to accept responsibility. They are avoiding us now as we've never had a final walk through of the project. This review will be amended once the damage is fixed. read more

We contracted with STL Fenceworks to do a 40' plus run of black aluminum fence and to straighten and concrete in a front light pole. Our complaint is the work that was done on the front pole light. The light worked prior to their crew's straightening and concreting in and after their work was done the light (3 bulbs) did not work. Something happened with the wiring and STL Fenceworks refuses to make it right for the customer. Therefore, this post. My wife and I don't feel that this is an acceptable way to do business!!! Totally unacceptable. Al & Teri Dothage Des Peres, Missouri read more

Need quality decking, fencing, or other custom work?.. Look no further than STL Fenceworks! In the absence of vacations and travelling this summer we opted to invest in some home renovations we've been looking forward to for awhile. After an initial meeting with Shawn to discuss replacing our worn-out deck with a custom, two-level deck & finish our full basement, we felt confident STL Fenceworks would do a great job at an affordable price compared to competitors. We shared our dream vision for both areas & I'll be the first to say they fully exceeded our expectations from start to finish. The team that came to our home were prompt, courteous, & knowledgeable. They took extra special care working around things like our landscaping & outdoor furniture to assemble the multi-level decking. They were considerate to ask simple things that make a difference like where lighting would be preferred & location for patio access. As part of the basement process, from expert framework to bringing in trusted drywallers, electrical, and plumbing professionals our expectations were always met, more often exceeded. My wife and I highly recommend discussing any home project with STL Fenceworks before making a finial decision on any home project. This business is clearly comprised of skilled professionals that go the extra mile. Like us, you'll be looking at a fabulous product in the end and be extremely glad you did. A++ read more

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Update 4/23/21 So I need to update this post now. This has finally worked thru the court system and well I won my case. We proved in court that he used the wrong materials that the manufacturer did not recommend and it was the reason the deck boards are warped. Also at trial it was revealed that his wife contacted the judge after the first day of the trial. Obviously, he knew his case was not going well, so he threw another hail-mary and tried to do some shady stuff. My attorney absolutely destroyed and embarrassed him on the stand to the point I felt a little sorry for him. When you don't do what the manufacturer says to do and then try to blame it on some wild reason why my deck is ruined this is what happens. It's sad I had to spend the amount of money and time to get a result that was fair but I did. He still won't take any responsibility for his mistakes and tried to cheat at trial but the jurors saw right thru his shenanigans and gave me a fair ruling. Obviously, I would avoid this guy like the plague he doesn't follow recommendations by the manufacture, lies under oath, doesn't honor his warranty, and then tries to cheat at the actual trial. I mean you can't make this stuff up. Back in the fall of 2016 we had them resurface our deck which had become warped due to failing composite. They seemed like a good company with good reviews here online. We wanted Azek due to reputation and color which Shawn didn't really work with, but he agreed to do it and we paid extra for the Azek decking. When the old decking was removed several joist had to be fixed/sistered together due to rotting boards. Deck looked good that fall, but the following summer we started noticing problems. The deck started to warp again with dips and valleys throughout the whole deck. We contacted Shawn summer of 2017 and he came to look at it and agreed that it was not right. So we/he started a claim with Azek. Azek sent their guy out eventually, took many pictures, measured many things and to make a long story short said it was the installers fault. At this point I didn't know what to believe until I spoke with a couple of other people about it and began to understand what was going on. Shawn again informed me that he would take care of it but still felt it was Azek's fault. So on the day that Shawn was supposed to come out and begin fixing it all that happened is him screwing a couple of boards into my deck, running some twine around some screws and then he makes a video and takes pictures. Cutting to the chase he said that it is Azek's fault he will fix it but I would have to pay for it. Shawn blames heat distortion on my North facing deck causing the joist to move. Well what the real problem is that you can see are the joist that he sistered to my old joist are in fact moving and pulling apart from each other and that is why the boards on top of the deck are moving. The joist that he sistered which he admitted to only nailing are being pulled apart by normal forces that every deck experiences and that he did not fix it properly. There is nothing wrong with the decking it is just moving because the joist were not repaired properly and he did not use blocking to help the deck resist forces that all decks experience. Azek sent me their installation manual and in the manual is does say to use blocking between joist to further help the deck resist the forces that are happening to it every day. On top of all this that fall I nearly fell thru the guard rail that was not screwed down properly, at the time I really didn't think much about it at the time but now it all makes sense. Finally, I asked him to come out and remove what he had put on my deck to measure and make his videos no response and nothing was removed. I'm not sure how he has so many good reviews maybe he had friends and family help out because the way I have been handled thru this whole thing has been unprofessional and a bunch of lies. Needless to say we are not happy about this and would like to warn other people about the issues we have experienced. read more

I booked my install back in December of last year and today it was finally completed. We have a unique and beautiful white vinyl fence that was installed in two days. It looks beautiful and I have already referred some neighbors to give them a call. The only issue we had was some hidden fees about digging difficult holes and missing some fencing supplies. The office staff was nice and helped me through all of my questions and we were able to get fence done today after some communication issues with crew and office . But it's gorgeous and my dogs love it!!!! read more

We chose Fenceworks due to a recommendation and good experience we had with our July bid. We were told that overhanging brush would need to be removed from the fence line. We were not told we should dig up and remove all roots from the line. Install was Oct. 14-28th. We called the week prior to have someone out to verify the brush clearance was sufficient to ensure it would not cause extra work. We never received a response. We tried to get in touch with the office for 3 weeks before receiving a response to an email (already past our install time frame) stating a member of the crew had COVID and our job was pushed back to the end of Nov. Nov passed with no communication. We reached out early Dec and received a response that simply said "you are scheduled for Dec. 14th". There was no explanation for further delay. The 14th passed and a few days later we received a call that materials did not arrive; materials that should have been ordered for us in Oct. Clearly, there was never any intention of installing at the other dates. We were rescheduled again. In Jan, we were told that, not only had the materials not arrived, but there was a shortage and our pickets were not available. Prior to our Jan install, we reached out and asked for a 10% discount for wait time. They stated they could not give us any discount and that their material prices had increased and that they were doing us a favor by not increasing our bid. They said our entire delay since Oct had been due to manufacturing. We had not been informed of any supply issues until Jan. We would have been understanding of a backorder, but this was info provided after our 4th reschedule and backtracked in order to avoid responsibility for poor service. We were rescheduled twice more until our job started 3 months after our original date. We hoped the company would improve upon install. This was not the case. We were told to cut down branches from the fence line and clear brush, which we did (and attempted to get the company to come out and check). When the 2 man crew arrived, they informed us there were roots along the fence line and that we may incur extra charges for "difficult digging". At their suggestion, we agreed to move the post back 6 inches to avoid roots and extra cost. We asked for them to mark out the posts and we would work over the weekend removing roots. The crew stated that we already paid for the labor to dig the holes and it wouldn't be necessary. Regardless, we spent Sunday pulling up any rocks, roots, and a stump. It was our understanding that since we moved the corner post, extra digging costs would be mitigated. The 2 men on the crew were nice, however, they work ~4 hrs/day (9-2 with an hour lunch). The 4 days they worked amounted to ~21 hours of work. For these 21 hours, we were charged an additional $1200 in labor ($395/day). It is unreasonable to charge 3 days of extra labor for 4 hour days. Our email on the final day states that they were sorry they were not able to keep us more informed of the added charges, but they were final. Working with STL Fenceworks has been an abysmal experience. Communication the first 2 months was non-existent. No sincere apology was ever given nor was any discount offered.. We signed the contract in July based on material costs at that time; them ordering materials late and incurring extra costs is not our responsibility. What we have received at an attempt at an apology has been defensive and evasive. Blame has been shifted in every direction and they have taken no responsibility. In the final email we received, it was insinuated we were delinquent on payment (our job that was finished the afternoon prior) because we wanted clarification on $1200 dollars of extra charges. They had our $2000 down payment for three months and, yet, they were suggesting we were being unreasonable by taking less than 24 hours to ask for further details? This was an extra slap in the face that exemplifies their extremely poor customer service. read more

Had windows replaced in 2007. Shawn was referred by a very christian friend who vouched for his character and quality service. I was sold "high quality" windows with a lifetime warranty. Had one window and sash replaced with no issues, no cost. Now have two more windows that are fogged and the warranty company they use want to send me the glass for free and charge me $85 per window to install. These windows replaced the original windows in the house. the original weren't fogged, just wanted more efficient windows. to say I'm disappointed is an understatement. Attempted to talk with the owner Shawn Long but his people would never allow that. They told me he doesn't deal with the day to day business. He sold me the windows and installed them with his father. I was put in touch with his Operations Manager, Lee Wilson, who immediately claimed that I was out of luck and having his guys install the windows would be $350 per. He was condescending and unprofessional. He offered to talk to Shawn and call me back but did not. The quality of the windows was obviously not the best along with the installation. Several of the windows were not sealed/insulated well which caused rotting and the need to replace plywood and a band board due to water leakage. In my opinion choose another company for your window needs. read more

We were warned about the customer service with this company when it came to repairing a damaged product but I chose to give them the benefit of the doubt. After our fence was installed we were upset that it wasn't a full 48" tall as we wanted and the design was also not as we wanted. We were told it would be very similar to our neighbor's fence and it was not. In fact, it looks quite ridiculous next to theirs. We were also quoted for 2 feet more than we actually received. The fence looks like crap. It is crooked and looks like I could have done a better job myself. When we called to discuss the issue it was not treated with the respect we felt we deserved. They said the best they could do was give us $100 or take the fence back. I was livid. This is a huge investment and that was unacceptable. They did not budge and unfortunately it would have cost us more money to have another company install a fence in it's place due to the cemented holes. I developed a very nice relationship with the owner in the weeks preceding the installation that caused him to earn my trust. Beware! A nice smile and a gentleman-like demeanor does not equal a good a business. We just moved to O'Fallon from Chicago and I am sad that our first big home purchase had to be so disappointing. read more

St Louis Fenceworks completed fencing and a deck for me this summer and did a fantastic job. My experience started with Shawn Long, the owner, himself. He took the time to sit down with me and discuss what i was really looking for in a completed project. He offered pictures, diagrams, and tangible samples. He even reworked my bid a couple of times as I changed my mind on items along the way. He never complained or seemed "put out" by these changes. He clearly wanted to meet my needs. The installation went well. The scheduling of the job was very flexible as they had a fluid schedule and I travelled for work so having a company that was willing to be flexible with me was wonderful. All of the gentleman who performed the work were very professional, communicative and eager to meet my needs and provide a beautiful end result. They knew that i had a small dog and even created an extra piece to add to one of the gates that couldn't sit flush with the house to ensure there was no gap and the dog could not get out. It is these little things that make the world of difference when dealing with a company and truly shows their commitment to customer service. After the job was complete, as with most jobs, there was a punch list of a couple items that needed to be touched up. Working with Shawn and his team to get these fixed was no problem. They were receptive to my call and were eager to ensure the final touches were completed and to my satisfaction. Overall, I cannot say enough about how wonderful my experience with this company was. Nothing is perfect and there are always little issues that come up along the way. The difference between a good company and a great company is there response to the surprises that come along unexpectedly. Customer service was always the priority with this team and they blew it out of the park! Thanks Shawn and Greg for taking care of me! And my deck and fence are gorgeous! Lisa Jones read more

We just had our wood fence installed last week and they really did a great job! Everyone I spoke to was very friendly and made the whole process easy. They gave us the best price and got out the fastest too. I couldn't imagine it going any smoother. The fence looks amazing too! Definitely give them a call for an estimate. read more

Signed the contract June 13. Was promised the gate in 6-8 weeks. It is Sept 8, and I am still waiting. The "new" install date has been postponed again to the week of Sept 18. It is absurd to have to wait over 3 months to get a gate and fence. In addition, twice their measurements have been wrong: on the size of the driveway gate (which is a custom order), and again on the length of the fence (short by 2'). This company has a problem meeting deadlines and using a tape measure. Update 9/19: They also cannot use a level. The fence is now installed and looks like a rollercoaster. The posts are not set at the same height. The install crew dumped dirt onto my neighbors' yard, and broke their brick walkway -- then left without cleaning or fixing it. read more

I got my Fence from STL Fenceworks last summer. They crew that did the job were very professional and the fence looks awesome and very durable. It is funny as I get as many people commenting on my fence as my pool! read more