I cannot recommend this company enough! Jake has been absolutely amazing, so helpful with the HOA…read moreand incredibly consistent with follow-ups. Even though we're still waiting on the HOA to get started, we truly cannot wait to move forward with this company. The entire team has been a pleasure to work with: their attention to detail is outstanding, communication is superb, and they're always quick to answer any questions we have.

Solid Ground was recommended to me by a friend and by far is one of the BEST contractors I've ever…read moreused. This was a big decision for us, I do most things myself but my back couldn't handle another summer project and we wanted to support local business. The Solid Ground team was very knowledgeable and helped us consider many design aspects we didn't know or didn't know enough about which ended up making a better finished result. The teams specific attention to detail during our consult and during construction helped us create a unique design that made the transition from the inside our home to the outside seamless. Can't say enough good things about the crew, true craftsmen, professional, polite and were careful not to leave a mess during the build process. If you're looking for a decking company this is it!!

Guys a crook. Don't trust him with anything. He will fudge on plans and not follow code. Does not…read moreknow or follow code on projects which end up failing inspections. Over charged for sub par work.

I hired Dominic Freed with Freedom Home Improvements to replace the decking & railings that were on…read moremy existing deck. 1st payment was made on 6/25/22 for $50,250. 2nd payment was made on 9/2/22 for $15,075. 3rd payment was made on 9/22/22 for $4,500. 4th payment was made on 10/4/22 for $11,306.25. 5th payment was made on 11/8/22 for $9,568.75. I paid Dominic and his company a total of $90,700. I still owed Dominic $20,100 for the next phase of work but he quit before he got to that point. When the bid was originally discussed, we made it known that we wanted everything to be done according to St. Charles code & Dominic agreed to this. Then as the project progressed, he started cutting corners anywhere he could. I've attached pictures of braces that he installed on the deck that were already cut twice. He was using scrapped wood to brace my deck which is very dangerous! My farm manager was speaking with two of the guys that were helping Dominic build the deck & they told him that they've never built a deck before & didn't know what they were doing which explains a lot. The job site was also a disaster from the very beginning. Trash & scrapped materials all over the place that he refused to pick up. Pictures attached. He came to the property on 12/26/22 & stole decking/railing materials that I already paid for & then told my farm manager that he's done & he's not finishing this deck. My farm manager filed a police report for my stolen materials on 12/28/22. Picture attached. His contract states that he owns all materials until the job is done. He didn't finish the deck which means he broke the contract, not us. After already paying him $90,700, I now have to pay an additional $81,000 to have my deck completed by another company. This is unacceptable because I only owed Dominic another $20,100 and that was after several change orders were added to the original bid that I agreed to. The original bid that I agreed to with full deck completion was a total of $100,500 so he was nowhere close on his original bid. This says a lot about how he conducts business. On 1/2/23, my executive assistant, Katie, was tasked with leaving a Google review, reaching out to BBB, & reaching out to the Attorney General in order to share my experience with Dominic and his company. BBB & the Attorney General attempted to contact Dominic several times to hear his side of the story & he didn't respond to either of them. When Katie left the Google review on 1/2/23, Freedom Home & Improvements was a BBB accredited business with an A rating. If you search his company on BBB now it shows that his business is no longer BBB accredited & they have a C rating. Dominic did not try to resolve this matter whatsoever. The only course of action that he took was responding to the Google review months after it was left (5/19/22) & calling Katie to tell her that he is personally suing her. Katie responded back to Dominic on 5/31/22 and told him to put that in writing when he responds to BBB and the Attorney General and she will have her attorney reach out to him. We have not had any further communication with Dominic or his company.

I cannot recommend doing business with this company. You pay a premium for professionalism and…read moreexpediency with these contractors. I got neither. Spend your hard earned money on a better staff that communicates and schedules at a professional level. TLDR: Because of scheduling negligence and poor communication, my project for a deck and patio cover was 3 times delayed and downgraded to just a deck because of administrative issues. Ultimately it was completed almost 3 months after the initial estimate. Our 12x20 deck ended up being $28,000. I put the initial deposit down in mid April for a deck (12x20) and screened in patio cover attaching to my house. It was an expensive project (~$41,000) that we were excited to have done. They estimated completion of the entire project by mid June. After the deposit we heard nothing from them until late May for a quick measurement on our property to verify the drawings. We expected the construction timeline to be very similar to the initial estimate. We heard nothing for weeks. Giving the benefit of the doubt, I reached out at the end of the month for an update. My PM stated they were a few weeks behind-- frustrating that the information wasn't shared, but understandable given the rainy spring. Fast forward a few weeks and yet again I was given the run around. I had many unanswered texts and phone calls. It was the end of July when I finally heard back from them. Turns out the project manager assigned to me dropped the ball. The permits for the initial deck and patio cover were approved, but allowed to expire. On resubmission it was found to be a violation of city ordinance so the patio cover had to be removed from the project. The 3rd round of permitting finally got approved. At this point I was very frustrated with the 1.5 month delay and ready to cancel. They whipped up a new contract quickly and I returned it quickly. Somehow things were still delayed. Finally they began on August 27th. The crew was FANTASTIC. They worked incredibly hard and had it up in 3 work days. I cannot praise them enough, their product was great. They are the only reason this experience was 2 stars instead of 1. At the end of the project I aired my grievances and was told they could not offer any discount despite the issues. I didn't even get an apology until I asked for some sort of reparation. Ultimately there are too many other decking companies that would be easier to work with that I would not recommend working with this one.

Aesthetic Design and Build completed our deck a few years ago. I'm so glad we went with them. The…read moredeck still looks amazing, and they're always responsive with follow up questions. We're getting ready to do a room addition project, and we have questions regarding aspects of the deck. Dan is ABSOLUTELY PHENOMENAL!!!! He has answered so many questions and been beyond helpful.

I am so happy with the fence, they did a great job from start to finish. Reasonably priced and the…read moreinstall was fast. I will be bringing my business back with upcoming projects! highly recommend.

DON'T WAST YOUR TIME, he came out gave us a Quot. and we were ready to let him do the repairs,…read moreTried several times to get a hold of him but he never returned our calls, So we went with another company.

Glenn was wonderful and communicated very well. Glenn confirmed our appointment, when he was 15…read moreminutes away let us know he was approaching arrival. Glenn was detailed, price transparent and very kind. Highly recommend.

Glenn really helped us with a small repair job that alot of other companies didn't have time for…read more We had storm damage and hired him to do some siding repair work around our front windows and exposed rafters. This custom work required a large siding brake and a good amount of skill. Not only was he able to come out in just a few days, he did the work fast, with high quality and for a good price! On top of that, Glenn was professional and friendly. Would definitely hire again!

amazing family owned business. great workmanship and beautiful custom deck. couldnt be happier.read more

We had a great experience with Jones. I sent a request for quote on a Saturday and had someone come…read moreout and understand our needs and give a quote the next day. We had a need for the project to be completed in a very short window (less than 6 weeks) from the day of the quote. The owner said they could make it happen. Other places we contacted couldn't even start within 6 weeks, let along finish. The work crew was amazing and efficient. Overall our experience was without hassle and done 2 weeks ahead of time of our deadline. I highly recommend.

We had the same experience as Keith P. I thought maybe I was imagining it…read more Guy who came out was one of the owners (apparently). Didn't really listen to what our goal was. Instead asked some questions and ran with part of my answer and just gave us a quote for that project instead of the one we described. He wanted to do a bigger project, so asked questions to that end because apparently fixing my small deck wasn't worth it for them. I don't know if his pricing was fair because the other company came out and actually listened to what we wanted and then gave us an estimate for exactly what we wanted. I asked if the wood on our deck could be saved. Immediate no (even though he said current store wood is worse quality than when this deck was built as a means to emphasize the benefits of composite at an earlier point in the convo). Made me feel guilty for being honest that we would be getting a couple of bids to compare. I was being honest to say that we were trying to do due diligence. His attitude changed and he emphasized at multiple points after that the free work he was doing by giving me an estimate. Their business model is to come into your home and provide pictures and product samples and then write up the quote then and there. I just wanted a guy to come out, look, and email me the quote. Instead it was a lengthy process . Seemed like an old-style sales approach. Also, they wanted both owners to be home and he seemed annoyed that it was just me...but we literally just wanted a quote, so no my spouse was not going to take off work for an estimate. Overall just weird energy and a strange experience! And I've had plenty of bids/estimates for projects around the house including, house painting, fence installation, deck repair, etc. Tl;dr - didn't listen to what we wanted. Up-sold. Appointment took forever. Not a good vibe.