We requested replacement of a toilet and kitchen faucet with leaks. Asked to replace an older…read moretoilet while they were at it. We asked at the end of last week and Jered and crew came as promised at 8 today, the following Tuesday. They assessed the issues, went out for replacement units and did an excellent replacement job in the next two hours. The price was right too. We are believers and future customers!

I could not have asked for a better experience. Easy 5/5 stars. I will be calling Ladd's only from…read morehere on out. They took care of our complicated boiler issues no problem. They were professional, knowledgeable, and more than fair pricing. Same day service. They traveled far for us. Seriously, pick Ladd's you will not be disappointed. Great people.

Terrible. Never again…read more Did a piss poor job and had to come back 4 times. Finally gave up and kep delaying service. Never fot a refund.

Excellent quality at a reasonable price. Prompt, dependable and thorough. I've used a lot of…read moredifferent electricians in the past and will stick with this one! Very very happy.

This is the fourth or fifth time we have used Bob Miles & Son--over several years and several…read morerenovations--and I can unequivocally state that ALL the people we have dealt with, including the home office staff (here's looking at you Tori), are THE VERY BEST at what they do. SUPER professional and extremely personable, we wouldn't even dream of using someone else. Thankfully we don't have to. Thank you Bobby!!! P.S. HUGE shoutout to "Supervisor" Nick and Dan and Harry for their BRILLIANT work and EXCEPTIONAL personalities.

I have had only very positive experiences with everyone in this family company. Not only do they do…read moreexcellent work, but they try to get here as soon as possible if we have a problem. Always courteous and helpful, I highly recommend them- if you are lucky enough to get on their customer list as they are in big demand!

Great conversion of my A/C system to heat pump, so I now have heating and cooling through the same…read moreduct system. Good-bye oil furnace! Follow up maintenance and repair has been excellent. I've experienced several employees, latest was Nick, all have been competent and polite and efficient. Office guy, Bill, has always been helpful. My go to plumber company for years. Thanks, Joey!!

Based on their web-site ad and some reviews, I talked to this company about a maintenance-cleaning…read moreof our heat pump units. I told Bill, the office coordinator, that we have three indoor units and one outdoor unit (the condenser). He said that the total would be $385, but since I'm a new customer there would be a $100 discount, making the total $285 - his words. I agreed to these terms. At no time during our conversation was a figure of $485 uttered by him, something I would not have accepted, even with the discount. And yet, the invoice that I received two days after service completion (about 2 hours' work by one technician) asked for $485 minus the $100 discount, plus a fuel surcharge of $7.50. I called to complain that this was not the agreed-upon amount, but Bill simply denied having made that offer. But I know what I heard him clearly say. Lesson learned - never accept an unwritten quote! The work done was underwhelming - acceptable, but more or less perfunctory without much oral communication about the state of the system. I would recommend anyone needing this service to shop around and get everything in writing before agreeing to the terms. I will not be a continuing customer.

Hot water heater started flooding the basement. Called Turnbull Plumbing and spoke with Becky…read more She sent John and Basil out to fix things. 3 hours and a new hot water heater later, I have hot water again. John even had the patience to deal with my pain-in-the-butt home repair warranty company so I could get re-reimbursed. Fantastic response and service!

Never again! "Turned off" to a "bunch of bull" from Turnbull Plumbing. Not reliable or trustworthy…read more I had a 10 o'clock appointment on February 25th to get a leaky sink sprayer replaced, see about installing a new dishwasher , and repositioning a water heater. They didn't even have the professional courtesy to call and let me know they were running late. At 10:45 AM they still hadn't showed up so I called the office. The receptionist offered no apology, just said they were running late. (Duh!!) I replied, so why didn't someone call?? She simply responded, 'I'll get back to you and hung up.' The plumber finally arrived at 11:45 AM with a journeyman, and offered no apology. In fact, he was not a very pleasant or communicative person, although with each thing he looked at, he informed me there was a problem. To make a long story short, what I assumed might be $200, was almost $500. Unfortunately, I was told upfront, their policy was not to give estimates so I took my chances. I had used them in the past, as had neighbors in my condo development and been happy. THIS IS A VERY DIFFERENT COMPANY NOW and not for the better! In hindsight, I believe the 'no estimates' is their sneaky, dishonest way to inflate prices. They seemed to have no problem cashing my check within 24 hours , yet they've refused to respond to phone calls and VM to get back to me with a price breakdown. Not only is this terrible customer service; it's unreasonable and unprofessional. I've waited over two and a half weeks to hear back from them to no avail. Shame on YOU! Andrea D., Bath

I had a great experience with Dog House. Liberty was outstanding! Very knowledgeable, professional…read moreand extremely respectful. (She put her booties on every time she went in and out of the house) She performed quality and she also did a nice job explaining it all to me along the way. She's great!

The company is unresponsive. I called the company on Tuesday, 26 May. They were supposed to send a…read moretechnician to my home. Today is Saturday, 30 May. No one has called or came to my home. I was called by the manager today, June 1, 2026. They will refund their inspection fee if I modify my review. They also referred me to another plumbing company. They are too busy to send a technician. They said the technician called but he wasn't able to reach my number. However, the manager had no trouble calling me? I was a Director of Operations before I retired. This is what is known as Damage Control! To the Manager: If Josh called me, even at a wrong number, the call would appear in his telephone call log, date and time. If there is no record of the call, he may be a dishonest employee. I don't relish your and HR's job concerning Josh.

I wasn't even a customer, but when I explained my clogged toilets and leaking cellar ceiling,…read moreMr.MacPhee sent a man right over. After he examined my septic tank, he told me it was full. That man called another man to pump it and he arrived shortly thereafter. All this attention to my problems happened on a very busy Monday. I am so grateful. What an awesome company. Barbara Kunkel

He will under estimate all other quotes then charge outrages prices. Watch out for him he will…read morerip you off. I had to hire another contractor to fix his mistakes. BAD BAD People to hire. My mistake is I didn't check him out first. He is known to do bad work.

Returned all calls and emails promptly and showed up exactly as promised…read more Replaced outside light fixture. Nice guy who did everything right, would hire again without hesitation

Quickly responded to the service request, tried to initially troubleshoot with me over the phone…read more(which unfortunately didn't work), and was able to come within 48 hours. Didn't even want to charge us because it was a quick and easy fix. I will be using Apex Electrical for any electrical issues moving forward. Highly recommend.