I am very frustrated and I wanted to make sure no one uses this pool service. In April, we had to get a new liner installed, we decided to go with Steve's Pool Service. He is a local guy and price was good. I should have knew something wasn't right when he emptied our pool and left it sit for multiple weeks empty, the foam lining under my liner was in good shape and we were not going to replace it, however, since it sat for weeks rain knocked it into the pool. Steve, did replace it with new foam, however, he took our used foam and said he was going to use it for another person's project, so that also should have been a sign that things weren't going to end well(so beware because he could be using used supplies and charging someone else). Initially, the liner seemed to be ok, until a month into it. My steps were wrinkling and we realized that they installed the liner over a pebble on my step. We called him about the wrinkle in the steps and he argued with my husband that there is nothing he can do about it and was not even going to come look at it, until my husband told him that there was a pebble under the liner, then he sent someone out to pull back the liner and take the pebble out. When the workers arrived, they asked "we installed this liner" like they were surprised because it was not done correctly. They said that they would not be able to fix the wrinkle because it was not installed the right way on the steps due to cuts made in the liner for water returns, it cannot be adjusted. The wrinkle is not large but how and where it is poses a risk for a tear in it. Multiple calls from my husband to Steve, to ask how is he going to rectify this, he received his full payment however, we did not receive what we paid for. We kept our end of the bargain. He said he was going to call the company that manufactures the liner, this was in June. It is now August and no phone call back. Dan sent him a message the other day stating that the liner was falling in the deep end and if he figured out what he is going to do about this wrinkle on the step, he came out and fixed the liner falling but said he was still waiting to hear from the liner manufacture(we really don't know what they can do about the liner Steve installed incorrectly). Now, there is a huge wrinkle on my steps that Dan sent him a message about and guess what...no response. It seems he can only handle small jobs. This pool has been in my family for 40 years with multiple liner replacements and never have we had issues like this, 3 months into a new liner. Since he seems like he doesn't care about the integrity of his company, I would never recommend this company. A pool is an expensive investment and when I pay a good amount of money for a service, I expect to get what I pay for or at least an "I care about the service I provide,so what can I do to make it right"....not from this guy! read more
