I had an incredible experience working with Jeff Cruz, the manager at Lincoln of Stevens Creek. Since 2024, Jeff has been one of the most knowledgeable, informative, professional, patient, attentive, and trustworthy person I've ever worked with when purchasing a vehicle. When I first walked into the dealership, I was searching for an SUV that could comfortably fit my family of six, along with our parents or friends when they visit. Jeff approached me and took the time to really understand what I was looking for. We discussed both the 2024 models and the brand-new 2025 options. He encouraged me to test drive the 2024, but as we talked more, I became very interested in ordering the 2025 Lincoln Navigator. I left that night to think about it, but Jeff made such a strong impression that I returned the very next day. I could have purchased any SUV I wanted, but Jeff was incredibly transparent and truly believed in the Lincoln Navigator. He helped me place an order for a brand-new 2025 Lincoln Navigator Reserve Long with no down payment and explained that it would take about 6-8 months for the vehicle to be built and delivered. About six months later, I was notified that the vehicle would be delayed until summertime. I let Jeff know that I would be out of the country during that time, and he immediately reassured me not to worry. He personally made sure the vehicle would be kept safely in storage until I returned. When July came, my SUV was delivered to Stevens Creek. Since I was still abroad, my husband picked it up and drove it home, where it stayed in the garage until I returned in August. Unfortunately, within a week of driving it, the SUV began having technical issues, including non-functional screens and other glitches. I contacted Jeff right away, and he immediately sent a member of his team to my home to pick up the vehicle. They repaired the issue and returned it to me within a few hours. When the same problem continued over the next couple of months, Jeff was genuinely concerned on my behalf and determined to make it right. He advised me to contact the Lincoln Concierge department. Within a few days, the company reached out and agreed to take back the vehicle and provide a brand-new replacement. Throughout the entire process, Jeff stayed in constant contact with me by phone and email to make sure everything was moving forward smoothly. I truly feel lucky to have had Jeff as my advisor. At one point, the process became overwhelming for me, and I asked Jeff if he could help communicate with the company directly. He stepped in, handled everything, and advocated for me every step of the way. Because of Jeff's dedication and support, I was able to exchange my 2025 Lincoln Navigator Reserve Long for a brand-new 2026 Lincoln Navigator Reserve Long at no additional cost. He truly made this possible. Currently, I am driving my new Navigator with NO technical issues or non functional screens. It's a great Luxury SUV. If you are looking to purchase a vehicle, Lincoln of Stevens Creek is the place to go. Make sure you ask for Jeff Cruz, he is absolutely amazing to work with and someone you can truly trust. read more

Every single person at this dealership was professional and helpful. They were not pushy in any way, and all they wanted to do was help us in our decision to purchase a new vehicle. Hossein, our salesman, was especially knowledgeable, and we feel like we have a true friend at Stevens Creek Lincoln. Leah in financing was also fantastic. We give this dealership our very highest recommendation, and would happily go back to buy another car there. read more

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Devon and GM Frank were a pleasure to work with, no high car salesman tactics. Just up front Ford/Lincoln employee pricing plus any available rebates or hold back credits. Hate dealing with car sales people but Devin and Frank made this deal plan easy deal. Drove off in a brand new 2025 Lincoln Nautilus hybrid, an incredible car! read more

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I am going to update this since its very clear management gives 0% care for their stellar employees. Buy your car here with Radek and Frank ONLY. Then run far and fast as this place is the definition of slimy when it comes to doing what they agree to. We love the car, we love Radek, and Frank genuinely tried to help. But I was told by Lincoln HQ the GM would call me to sort this out last week and I still have heard nothing. Note to management-Treating your employees like they should take the fall is a really distasteful and I genuinely hope your hard working good employees find an organization that is less greedy. Additionally I am not letting this go and will be contacting the DMV and the DCA about how poorly you handled a repair that was on the due bill. It's unethical and you should know better. TL/DR Radek- 1000000/5 stars Service and management (except Frank) -100/5 read more

Vanessa's assistance was professional! She works there as a service manager for my Lincoln Navigator. It's a little bit of drive for me vs my local Sunnyvale Ford but I want to give Stevens Creek my business also. 10/7/25 read more

Genuinely the most unprofessional and disrespectful dealership management I've ever dealt with. If you're looking to purchase a car with an ITIN number do NOT come here. Manager will humiliate you with racist and unnecessary comments for negotiating lower monthly payments without an SSN. read more

Best car-buying experience I've ever had. Generis and Frank were outstanding to work with--they took the time to find the perfect car for our family. Frank worked hard to make the deal fit our needs, and Linzy made sure the financing went smoothly and that the vehicle had all the coverage we wanted. Generis walked us through all the features and made sure the car was clean and fueled when we picked it up. There was a small defect on one of the seats, and they immediately ordered a new part at no charge. Overall, we really enjoyed working with them and highly recommend visiting them if you're looking to purchase a car. read more

Gavin and Frank were easy to deal with. I came to "look," and ended up trading my Ford Edge ST for a 2025 Lincoln Nautalius Hybrid: a nice upgrade and a hybrid vehicle. The whole process was pressure-free. They had the color and interior I wanted, and they offered 'employee pricing,' which helped with the decision. Yes, I recommend Gavin and Frank. The F&I lady was not as lovely, which should be different since I'm moving the loan to my credit union anyway. This dealership is in a temporary location, so it is tiny and can be crowded and loud if there are a lot of people. But it is temporary! read more

Had an amazing experience with Peyman helping out with the whole process and making me feel comfortable and was always there to help with any questions or issues I had. Extremely patient staff and always helpful. Definitely made me feel like family. read more

We had service completed on two different vehicles we own, they were very helpful and super easy to deal with. We will have our cars serviced at Stevens Creek Lincoln again. They were very prompt, called when cars were completed and provided loaner. read more

So I bought myself a chalk raptor late last month for my birthday one day after driving it got pulled over for a tail light out took Truck to dealership. Explain the issue they replaced. The tail light in the process broke something inside. The dealer told me they would fix it no charge I said OK got the truck back making horrible clicking sound Whenever I'm driving took the truck back. They told me that's normal so I took my truck to Fremont Ford to get looked at come to find out my pinion seals were leaking transmission was slipping and a bunch of other problems with my truck. If I didn't get extended warranty, I would be out of pocket $8000 so far. Truck is still in the shop where it has been for the past 3 weeks. Called and asked for a loaner car since extended warranty only covered 10 days they said nothing they can do! Make sure you get a separate inspection if you buy a car from them!! read more

Stevens Creek Lincoln - Imagine buying a $50,000 plus truck for it not to work than the dealership lie - Auto Parts & Supplies Near Me - San Jose, California

Super friendly staff. Easy to work with. Very attentive. Highly recommend. Would definitely do business here again.

Radek Kubiak was our main interface with the Stevens Creek Lincoln team and he was great to work with start to finish! His low key approach was much appreciated...zero pressure. When my wife and I were finally ready to close the deal, Radek (and the gentleman on the finance team) stayed after hours one evening answering questions about the car, our trade in, etc. Then Radek delivered the car to our house the following day. Could NOT be happier with Radek's service and attitude...I wish all sales people were like him. :-) read more

Everyone at Lincoln was so pleasant to work with! We were at several other dealerships the same day and were blown away by how friendly, accommodating, reasonable, and fast the team at Steven's Creek Lincoln were! Actually, this is a big reason we bought as soon as we did. Our sales rep, Gavin, was super helpful, responsive, and made us feel comfortable. And the finance manager, Lindsey, made it easy to understand all scenarios. Great experience! read more

Gavin treated me so well here. From beginning to end, he was full of knowledge and was able to answer all of my questions. I had an appointment to see a specific car, and I changed my mind and asked about another and he was able to pivot without hesitation. I've been to other dealerships, and I really feel like this has been my best experience. His manager was also very kind. And I love my new car. read more

The crew at Stevens Creek Lincoln was amazing! There was no lack of congratulations and handshakes after we bought our car. The experience from beginning to end was top notch. Radek was awesome. He was super friendly, answered all of our questions, and even helped me with the Lincoln app and getting my new car all set up. He went ABOVE AND BEYOND. Buying a car, especially your dream car, is a big deal and he (and the rest of the team) treated it as such with respect and a shared excitement for us. I cannot recommend this place more! Thank you Radek and the Stevens Creek Lincoln Team! read more

Used car dealers have a reputation for being shady, but Stevens Creek Lincoln was worse than I could imagine. I used CarGurus to sell my 2014 Toyota Prius. Carfax valued my car at $16,000. On CarGurus, I received five offers in a ranging around $9,500. I chose Stevens Creek Lincoln because they were supposed to be the most dependable. Here's what went wrong: 1. At the dealership, their actual offer was $8,000. 2. After I signed my car over to them, they said wouldn't have the check until the next day. 3. The next day I texted Hossein that I'm coming to pick up the check. When I arrived, a salesman told me the check wouldn't be ready until early afternoon. I was angry beyond words. Stevens Creek Lincoln doesn't show up on Yelp as buying cars. I can see why. Their business tactics are reprehensible. Shame on you! read more

We own a Lincoln Aviator Black Label so were in for routine service recently. I also own a 2018 Shelby GT500 that was having oil consumption issues (known Ford issue on some cars) and the car was in/out of numerous Ford dealerships doing various tests to prove the problem. I mentioned this to the Service Manager Katie and she recommended bringing the car in so her technicians could do a "blow by test" to confirm the issue. I brought the car in and later that day Katie informed me the car failed the test on half the cylinders confirming an engine replacement was warranted. Within 2 days, the dealership had the long block replacement onsite and technician Clayton began the process of removing and replacing the engine. The job was completed 4 days after the engine was received! Clayton also kept me updated on progress taking a host of photos and videos. When I picked up the car, both Clayton and senior tech Jeff went over the car with me and as picky as I am, I could not see anything that looked out of place, or would give a clue that the engine was ever out of the car - it was meticulous in the engine bay! AMAZING experience and job done by Katie, Clayton and Jeff!!! We are bringing not only our Lincoln, but all of our Ford vehicles to this dealership for our service needs from this point forward. read more

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Amir helped me to get a great deal on my old car--super fast, efficient, and fair offer. I highly recommend him to anyone looking for a quick, no-hassle offer on their vehicle. read more

I bought my car from Radek and it was the best experience. He was very patient, answered all of my questions, and was always available. It was truly the best car buying experience I ever had. read more

Over time, I've purchased may vehicles from dealerships. So I must say that JV and Jeff are good people and excellent with sales and financing. They are genuine, sincere, patient and very knowledgeable. JV knew every detail about the car I was interested in purchasing and Jeff was super helpful with the ins and outs regarding my financing needs. In a short time I drove away with a full tank of gas in my beautiful car and grateful for my pleasant experience. There was no pressure of any kind, and all of my questions and needs were gracefully taken care of. read more

Javid Noori has been an awesome partner in this car buying process. He is super knowledgeable and never pushy! All the staff have been super to work with! My husband and I really appreciated the time Javid spent with us teaching us the unbelievable functions of the Lincoln Nautilus! He even arranged for me to pick up my new car on the way back from vacation! Thank you Javid for all your help! Milena read more

First time using the new Lincoln Dealer on Steven's Creek . The five stars are deserved. Excellent service , very nice dealing with "Dia"(Georgia) in the Service dept, kept me informed and answered all my questions. Really appreciated the pick up and drop off at my house (was never able to use as closest dealer at more than 25 miles) , my car was very cleaned . So for me it went very well and I will use this location again . read more

Where do I start, JV was a pleasure to work with in purchasing my GT350. The process was straight forward and customer service was above and beyond. Not only did he help me buy a car, he also helped me get a problem fixed with my ford truck. Katie in the service department kept me informed every step of the way and helped me get the carpet replaced in my truck. She knows what she's doing and is one of the best. They will definitely be getting my business in the future for purchases and servicing my vehicle. Not to mention the truck was serviced at a different dealership and they failed to find an obvious problem where the mechanics found it within two hours of me dropping the vehicle off. The work was done quick and couldn't be happier. Thank you to Stevens Creek Lincoln and their excellent customer service which is hard to come by these days. read more

Stevens Creek Lincoln - Auto Parts & Supplies Near Me - San Jose, California

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Let's start off with me chatting with a salesman online regarding a 3.0 GR Supra I'm interested in. Recently got hired at a job and wanted to celebrate buy purchasing one of my dream vehicles. I was in touch with Radek for about 2-3 days, Upon arrival, immediately noticed that I was being judged by my appearance and Radek also seemed to have some preconceptions that "i couldn't afford" the vehicle I was interested in. Needless to say, my girlfriend and I left after about thirty minutes of being there. Hardly even checked the car out, test drove it for about 5 minutes and left quickly due to how I was treated there. Never again. read more

Great staff and great inventory. We couldn't find a Nautilus with the exact options we wanted and Steven's Creek had two of them. Our sales person was Radek Kubiak and he was awesome! Easily our best car buying experience. read more

Stevens Creek Lincoln - Auto Parts & Supplies Near Me - San Jose, California

Javaid was amazing to work with. We are out of state and he was very available by phone and text to answer questions and send a video of the car. When we went to pick it up he was so friendly and genuine. He made the process quite smooth and painless. We were very impressed with the service we received in helping to resolve a couple problems before driving off the lot. Follow up with those problems has been quick and efficient. Highly recommend! read more

This review is for their service department. I am one of those that shudder at the thought of taking my car to dealerships for service but this Lincoln service has bucked the trend. They have such outstanding responsive service. I have been able to call or text them and get responses quickly. I have a Black Label vehicle and they've been able to pick my car up from my house for servicing and drop a loaner car to me, saving me tons of time. The repairs are quick and car comes back cleaner. read more

I went to Stevens Creek Lincoln to do a test drive. I already had a purchase contract for a similar vehicle and just wanted to see the car before I purchased it online. During the test drive, I was so impressed with the car. My advisor JV knew so much about the vehicle and was able to explain the differences between the car I was I driving and the one I thought I wanted to buy that I changed my mind and bought from Stevens Creek. I am so glad I did! read more

I wanted to upgrade my car and found the vehicle of my interest. The sales person who was working with me was Radek Kubiak. He spent considerable time with me on the test drive, and not only once but multiple times and with my family as well. We decided to keep our existing car for now, but Radek went above and beyond with his services, and overall courtesy. Highly recommend his service. read more

We had a great experience dealing with Radek Kubiak in purchasing our 2018 Toyota Tacoma. He was prompt, knowledgeable, and courteous. We highly recommend him when you need a new or used car. read more

This is hands down the best dealership I've ever been to, and I've bought four cars so far. Very professional and willing to help you without stress or pressure. Javaid Noori went the extra ten miles to help me find a great car. I highly recommended this dealership for their great customer service, dedication, and professionalism. read more

I had an excellent experience buying a Lincoln Navigator from Stevens Creek Lincoln. JV was helpful, knowledgeable and very accommodating. He didn't pressure me or annoy me to buy the car right away. Their service does not end when you finish your purchase. I called JV multiple times and he helped me set up everything in the car. I am highly impressed with the service from this dealership and very happy with my new car! read more

I recently bought 2023 lincoln corsair here. It's a excellent experience. Radek is very helpful with placing the order and vehicle pickup. He responses timely and provides amazing price. read more

We had a great buying experience with Radek. He was patient, knowledgeable, and worked around our needs. Give him a call if you're in the market for a new or used car! read more

I recently purchased a new 2022 Corsair Grand Touring from this dealership. The entire staff was very customer service oriented. The sales staff was very knowledgeable and courteous. They answered all my questions and worked with me to get the best price for the vehicle. After the purchase I followed up with them on questions that I had with the vehicle and they were able to answer all my questions to my satisfaction. I would like to say that I have bought vehicles in the past and this was by far the best experience that I have had. I would like to mention two staff members that were especially helpful. They were Radnek and JV. read more