The service guy Fernando is very rude he's spiteful he threatened me on multiple occasions one time he told me I better give the loaner car back or else I'll be charged for it which wasn't really true because I have a warranty but that particular service man never ever uses your warranty he bills you according to how how much they do but he controls how much they do don't ever trust him he's a very very manipulative under-educated unprofessional young arrogant service man,I'll never go there for a car again read more

We previously had a positive review written however, I am now changing it. I should have listened to other reviews previously. The Salesman Chris was a real nice guy as well as Dennis the Business Manager who worked with us on our extended warranty. However, within the first 30 days of the lemon law warrant, the truck was in the shop twice. Ford themselves did not even work on it. They sent it out to a business up the road. When we picked it up the second time and it was mentioned to "Bill", the used car service manager, that the issue was still there his comment was, I already paid $1,200. I'm not doing more. We then went and paid for an extended warranty and asked who would be working on the truck. Dennis explained 'ONLY' Ford can otherwise the warranty will be null and void. We were satisfied on that. The truck then still needed further work and once again was brought it down to Steven's Ford 112 just to find out that they sent the truck to the side shop again, which they cannot work on it because its a Ford Warranty!! We were promised numerous times that ONLY FORD could and would work on this truck. We NEVER even tried to chew them down on the price. They keep lying to us about what is fixed, what is good, were the truck is and so on. Bill, the used vehicle Manager, told us the day before to call him at 12 the next day, which we did. Conventionally, he had off. Bill is nasty, rude, has nothing but an attitude and lies. We have made 2 payments on this truck and its been in the shop more then we even drove it. Ford Warranty means ONLY FORD is to work on it AND we ourselves even requested that multiple times. If Bill is involved DO NOT TRUST HIM. This is NOT the first time he did us wrong. The only reason we continued to work with him this time was because last time he owned his own business, that he got in trouble for something about but I wont post that here. This time we figured since he was with Ford he would HAVE to do things right. Guess we were wrong. The grill was broken and we pointed it out and all they did was use a zip tie to keep it together along with other parts, just simple zip ties. He would not even change the tires so that they all match or add the missing spoiler to under the front bumper. They do not call you to give you up dates and every time we call they either hang up on us or tell us to speak with Chris the salesman or transfer the call all over the the place. The truck is STILL sitting there not fixed! Therefore, we have picked it up and taking it to another Ford dealer that a reliable trustworthy family friend works at. The only reason we didn't buy from them was because they did not have what we were looking for at the time. We believed that by going to Ford they were a reputable car dealer. Obviously not! Even check on YELP, because a lot of those reviews are in regards to Bill. We are getting prepared to take legal action at this time. read more

I could type the whole circumstance, but the gist is: they promised me it would be okay. It wasn't. They blamed and belittled me for the problem that was preexisting instead of taking ownership of it. I literally cried over how they treated me and then I moved on. I will not return, I will not recommend them, and I will inform anyone, who asks, not to go there with so many other Ford dealerships around. There is nothing else I can do; they dismissed me. All over 1 tire on a car I spent 30K on. read more

I have purchased 22 new vehicles, I do have to say Stevens ford not only responded to my online inquiry but provided professional Courteous service by a knowledgeable seasoned staff. The Aftermarket team where I purchased aftermarket items through Stevens was just as professional and accommodating as the people at Stevens Ford. If you are interested in a new Ford this is the place to go for a hands on management and finance team that makes the experience pleasant and exciting. Thanks Stevens ford for a great experience and a great vehicle, see you in two years. read more

Car Sales Kindergarten. I went there to look at a Cargo Van which they have sold. They have a lousy-goosy arrangement with the buyer, so they have been stringing me along with text messages and phones calls till they could get their buyer to agree to the financing they provide. They keep saying someone from our sales staff will call you. And they will not even agree to the original price we negotiated. Exactly like baby sitting for a bunch of manipulative children. read more

If you want to spend your hard earned money at a place that has zero regard for customer safety and satisfaction, go to Stevens 112 Ford! I purchased a 19 Edge ST and immediately noticed the front rotors were warped, as well as the "new" no name brand tires they threw on being unbalanced and two being out of round. Very "safe" for a performance SUV. Only reason I found them being out of round is they told me to bring it to a local shop near me to have them balanced and they'd cover it. I never saw that money until I went to corporate over it, and even then the check they cut was not the invoice total. I brought up my concern over the tires to Bill and was told to call up the tire place myself. I handled that. In terms of the brakes, Bill told me to kick rocks. I had to pay out of pocket for brakes on a car I just spent top dollar on. Carlos did his best to get every concern taken care of, he was great to deal with, but Bill prefers to take your money once instead of making it right and having repeat customers. Every shop that saw this said how bad these brakes were and they should not have let it go this way. My local ford dealer is going to be dealing with the transmission issue as well. I will never bring my car here and they will never get my business again. Update: One tire is still bad and a wheel is bent, which is why it wont balance out. I brought up my concern and Bill told me "I've done all I'm going to do" then hung up on me. If I could give 0 stars I would. The worst customer service I've ever seen. Buyer beware read more

Just picked up my Mach E after waiting a year since it was ordered. The folks at Steven's were amazing dealing with all of my questions and inquires while we awaited Ford to make and deliver. David the GM was a saint very helpful with great follow up! Kieth was tremendous during the test drive and delivery and Lisa and Tami brought it all home to close the deal. I have bought a number of cars and this was BY FAR THE BEST EXPERIENCE. Great folks TY! read more

I recently bought a $60,000 used truck from stevens. The buying experience with Bill the manager was okay. Only problem was he rushed to sell me the truck. He promised me that the whole truck gets a check. "If it needs brakes we replace them, if the check engine light is on we'll take care of it before you drive it off the lot" was his words. When I signed the paperwork and got in the truck the check engine light was on. Moments later I found the power running boards not retracting. When I brought this up they told me I'd have to schedule an appointment. Come to find out the brakes were squeaking and the pads are almost completely gone. The following day I went to bring my truck in for service. They told me I could not bring it in for a week. So one week later I returned. Bill had told me not to make the list long as he would be losing money. When I asked how long it would take to fix the truck they told me it wouldn't even be looked at for 4 days. Being that I use my truck for my company I asked for a vehicle. They told me they cannot provide me with a vehicle. My truck is currently in the shop for 8 days now and everyday I am losing money. So again I called the service desk and asked if they had a time frame on my truck. They told me they don't know the status and would get back to me. I then called bill and pleaded for a vehicle so I can continue to work and he told me not possible and hung up the phone. I would love to write a great review because the buying process was good. However, with what has gone on since I can definitely say I will not be buying another vehicle from stevens in the future. read more

If you or anyone you know is looking to purchase a new or used vehicle DO NOT EVER GO TO Stevens 112 Ford in North Patchogue!! I purchased my Lincoln Navigator from them just about a month ago. I have had nothing but problems since I have had it. I have brought it back to them about 3 times already and now they are refusing to fix a problem that they created!! I have voice mails and texts saying that they would fix the issue and they now are refusing. The day I was going to pick up my car they called me and said I couldn't pick up my car yet because there was an issue with the sunroof, and it needed to be fixed. Finally, I was able to pick my car up. Unfortunately, we have not had any rain up until this past week. When I went to get in my car the driver's side floor and the passenger side floor was completely soaked. On the doors where you pull it closed and where the buttons are to lock the doors and put down the windows were full of water. Then where the shift is to switch from park to drive and so on was all filled with water. Also, where the pedals are I reached my hand up underneath the dash and there was all water, and everything was completely soaked. I have pictures and videos of all the damage, and they are refusing to fix the issues. They never fixed the sunroof the correct way and now my car is ruined. It now smells like it is burning when you drive it because of all the water damage. I am a single mom and I work very hard for my money, and I needed a good reliable car, and this is what I got. The entire staff is rude and not helpful in anyway. This was a problem that they created. DO NOT EVER GO THERE UNLESS YOU WANT A PIECE OF SHIT VEHICLE!!!! read more

I bought a used 2017 f-150 from Stevens ford and after driving the truck for a total of two hours I turned the rear defrost on and the rear window shattered out of nowhere while I was stopped at a red light. After doing some research I found hundreds of people having the same issue on their f-150's. After brushing all of the broken shards of glass off of my two year old German shepherd and even picking pieces of the glass out of his paws I went back to the dealership and after owning this truck for not even 24 hours they told me that there was nothing They could do and that I was on my own. I will certainly never return to that dealership again if I even decide to buy a ford again. They are your best friend until you write the check, after that you are on your own. read more

The complaint I have is that numerous employees were not wearing masks. Many of them did not have any on even when interacting closely with coworkers. I guess addressing that can be at the discretion of the management team but when dropping my car off for service the man behind the counter had no mask anywhere in sight. I could not keep 6 feet away from him when having to give him my keys. Completely inappropriate..I dont care what anyone personally believes I just think when there is a sign on the door that customers must have on a mask(which I agree with) then the employees should too when customers need to interact closely with them. read more

Steven's 112 Ford is the best dealership around. Some of the most friendly staff and management I have ever encountered. They make purchasing a car an unforgettable, and all around fun experience. Ruth in the finance department is just a delight, both finance managers Lisa and Dennis are helpful and knowledgeable, and the general manager Dave and both the sales managers Paul and Scott are a pleasure to deal with. As far as the sales staff, everyone is as friendly as can be. read more

I made an appointment to see a specific vehicle and I was told the vehicle was on site in the lot. When it came time to see the vehicle it was not there. read more

I purchase a 2014 F150 from Stevens 112 Ford I picked up the truck about 2 weeks ago My salesman was unavailable to deliver my vehicle because he was off the day I needed to pick it up, so another sales person did my delivery Absolutely NOTHING was explained to me other than here are the keys good luck. Almost 2 weeks later I still have not received a phone call from my sales Rep or anyone else at this company to see if I had any questions or concerns about the vehicle. I feel this is very poor service, I can only hope if I actually need service on this truck that it is better then I received post sale read more

Tommy M was excellent from start to finish in helping us buy our new car. He sat with us while we went thru all the colors and options available with patience and answered all our questions without frustration. When we recommend Ford to our friends, we'll definitely be sending them to see him! read more

I went to Stevens112 to buy a car, not to get yelled/screamed at by Bill for a half hour then to watch him yell/scream at other customers. My car needed some fixing and it's been in the shop for over a week. Every other day the dealership will call and tell me my car is ready then a few hours later will tell me it'll be ready the next day. I was told I'd get a loaner car so when I went in to get it, Bill yelled at me and told me "I'm at the point I'm not even going to look at your car". Why would you tell a new customer or any customer that? I have a warranty on my car so why would you tell me you're not going to look at my car. He also told me "I don't care how you get to places, figure out your own ride" and left. Other employees saw the way he was talking to me and condoned his behavior they also did not let me speak to a manager. I'm not even sure if there was one on duty. I was going to refer some friends over to Stevens to buy a car but I don't want anyone to deal with this kind of poor customer service. Buying a new car should be a joyful experience, not a miserable, disrespectful and stressful one. My car is still in the shop and I've been asking my friends and family to give me rides. I am so inconvenienced that I never plan on coming back to this dealership to buy another car. So if you do decide to buy a car from Stevens 112, just make sure you're not dealing with Bill because he will make the experience a nightmare. read more

Our experience at Stevens Ford was first rate from start to finish! From the sales staff to the financing department, we were treated with the utmost professionalism. We wouldn't hesitate to recommend this dealership! read more

Stevens 112 Ford - Our daughter's first car! - Car Dealers Near Me - Patchogue, New York

IF NEGATIVE STARS WERE AN OPTION THEY WOULD GET THEM. ( LAWSUIT ) Where to begin, bought a used work van with 50k miles. A week after I bought it it started pulling hard to the left when braking, I had to bring the van back to them 5 times before the van was actually fixed. On the 5th time though, they got into an accident with my van, this was back in March. Their insurance company never rectified the issue with the other person in the car accident and now I'm dragged into a lawsuit.... Stay Away!!!!!!! read more

I decided not to purchase or lease a car from them and they kept my $300.00 deposit.They told me they would have to sell the car they brought in for me first.I was told the car was on another lot and they would bring it in and make an appointment with me to see it and decide?I wasn't told the car was coming from out of state? This is their reason for keeping my money.I guess they are really hurting for business? read more

Completely done! My husband and I leases 2 vehicles from 112 Ford, our Ford Fusion lease just ended, we wanted to purchase the vehicle but we wanted to take out a loan for the vehicle. Our buy out on the vehicle was 14,957.00- a little much for the car but wee were 10,000 miles over on the lease so it would have been a wash. We HAD very good credit so we figured we wouldn't have any issues. We went in, told them what we wanted to do, met with a salesmen and he had us put a $100 deposit to have our credit run, I didn't want to do it but he said that it would be taken off the loan, or something along those lines. We waited over an hour to have a 3 minute meeting with the woman in finance, she said that we would set a meeting up for when my husband and I got back from vacation in a week and a half. I left for vacation a few days before my husband did, it was my second day gone and my husband called me to tell me we got 2 denial letters stating that there was "insufficient collateral" to issue our car loan- we had no idea Stevens Ford would try and farm out our loan to other lenders- 6 DIFFERENT LENDER. I finally got a denial form Citizens One bank and that's when we found out that the loan amount they were requesting on our behalf was for 19,175.00!!! I called so many times and nobody called me back. My credit and my husbands credit has suffered severely because of the massive amounts of hard inquiries that they made, unbeknownst to us, on our behalf. read more

Came in today to buy a brand new Mustang and was promised the world. Put a deposit on the car and came back in to fill in some paperwork and was told AFTER I gave the deposit that they don't have the car, nor did they ever have possession! I was told by the salesman that they would have the car the following day, two days at the latest! The manager then gave me attitude telling me that it was "never our car" and that they should have never made those statements. They then told me that they would 6 to 10 weeks because they would need to build it for me. They then refused to budge on the price. I will never recommend this place again! read more

First I would like to say that the sales and finance department are great, good people. Now with that said my experience was not as good as a whole. Two simple things that should have been fixed on the vehicle that they promised they would fix was not. Both the passenger side and driver side windshield molding was clearly falling off. They promised to repair it, which was part of the agreement for me to buy the vehicle. They gave me the car with only one side repaired. After I complained they sent a white shirt manager to inspect. He actually had the nerve to tell me that he didn't know he had to fix the other side. (It was falling off). He eventually takes it back to repair it, then brings it back to me GLUED on, with some sort of crazy glue with finger prints all over the door. What was even more frustrating they took off the driver side door molding for some reason. It was never broken (now that's broken and that is even glued. (Looks like crap also) more finger prints. The thing that gets me is that this is the second time I had service issues with them for a new purchase. Refer to my google review (below) Stevens Ford of 112. But Shame on me for trusting that they will do the right thing a second time. Back to the windshield, the weather stripping is installed wrong and looks real bad. They broke the clip that's holds another molding on the bottom of the windshield. I know it's a used 2017 but I spent 26,000. They gave me the car like this which tells me they don't care at all about the quality of their service, and just wanted my money. They said it will be fine just don't touch it. They have no pride in what they do and no integrity, smoke and mirrors bait and switch. Could I have kept pushing for them to do the right thing? (YES) but after working for weeks straight between the military and the state. I was Exhausted! Plus I can honestly say I felt bullied into taking it as it is. Even if I did bring it back to them for a 3rd time, what's going to come out of it? The same poor quality. Unfortunately one hour of work is too much for them to insure they deliver quality over quantity. I would like for them to make things write and contact me so I can update everyone else and let them know that they did good by their mistake. I'm a fair guy and not a fan of the cancel culture. I'm leaving the door open. It saddens me to write yet ANOTHER bad review. I'm going to give it a little and see if I'll be contacted to get this squared away. Maybe after my 2nd google review showing the pictures, I might get better service. Highly doubt it tho. I had to fight tooth and nails the last time. On the good side I did receive fast help from a member of a Ford Forum, see pictures below. Also here's a link to a much cheaper warranty than Stevens can offer you. I would advise that you check it out before purchasing theirs. You might get the same bad service that I'm getting. Hopefully not, your in my prayers! https://www.lombardfordwarrantys.com/ read more

I made an appt for a recall on my truck. Received an appointment very fast. I waited in the waiting room for my car it took just under an hour. Waiting room was very comfortable and clean. Customer service was very friendly and helpful read more

I made an appointment to drop my 2016 Ford transit off for some work to be done a month in advance so I would not have to leave my van in their parking lot for days and days before they even looked at it(they agreed) they had no loaner vehicle so I had to rent one out for days went by they finally looked at my van and told me that it needed a new heater core after doing a diagnosis test-I was quite angry at them for not even looking at it for four days and said if you guys want a good review should try and be a little more prompt considering I am driving a rental vehicle-I received a phone call back from the service department several hours later informing me to pick up my vehicle they were no longer working on it because they did not want to take a chance on getting a bad review-so I went down in person and spoke to the manager whose name starts with an H and also the service manager whose name starts with a K I pleaded with them to please work on my vehicle being I have a work rental vehicle and (they agreed) I was told that the heater core was going to cost me a little over $2000 and was not under warranty I was curious to know why they didn't charge me $185 for the diagnosis test so I bring it to the Ford dealer in Sayville who told me that my vehicle heater core was still under warranty but there was nothing wrong with it when I confronted Stevens Ford about it they just hung up on me and every time I tried calling back they would not get on the phone I can't believe they were going to rob me like that I even have a voicemail with them telling me that I needed a new heater core and it was not on the warranty and how much it would cost I'm going to try to take legal action against them and leave a bad review everywhere I can to inform people to stay away from this place and how they rob people read more

Do not buy a car from these people. Period. And if you do buy and car and for some reason within the first 30 days your car needs a repair that should have been taken care of upon buying the car, well the service department will not do a damn thing to fix it. Cleary my car was making a clicking noise and the struts and shocks were so bad that when taking the car on the high way it shook so bad anyone could feel that the suspension was terrible. They said nothing was wrong when I took it in to get serviced which was bull. I had numerous people drive the car saying the same thing I did. They just didn't want to put money into the car. This is not a trustworthy place nor do they have any integrity. Spare yourself. read more

Had a warranty issue with my car windows and after they were replaced Fernando leaves a voice message about finding sand in the tracks and if it happens again it won't be covered by warranty. Tries to make it sound like my fault, talk about a bullshit excuse. I go to pick up the car and he's on the phone and not even an acknowledges that we are there. They get paid for the work by ford so it's not like they are doing the work for free. read more

Stay Away from these clowns they make you an offer then when it comes time for the paperwork its over $1100 higher than what was offered. Not sure when yelling at customers became an approved sales technique but that's exactly what Tom Montalbano did. Don't waste you time. read more

I went in to trade my lease and wanted to purchase a car but didn't know how I would get it done, until I spoke with the salesman Bobby. He was professional, thought of each option, didn't tell me I was stuck, too bad, but instead went beyond with his service! Bought a beautiful demo model and financed the whole thing with Dennis, also excellent service, professional and friendly. I normally hate car shopping and this was the best experience I had at a dealership because of the two employees that helped me! Thank you guys! read more

This review is only for the service department not the dealership. I brought my 2012 Fusion in for service for a check engine light problem. I had a 730 am appointment. My wait time to see a service rep was approximately ZERO MINUTES!!! My service rep (unfortunately I do not know his name) was extremely professional, helpful and knowledgeable. My vehicle was taken for service IMMEDIATELY and I waited in a VERY CLEAN AND COMFORTABLE waiting room equipped with FIOS TV hot delicious coffee and dunkin munchkins. My car's repair was done in under 2 hours no hassle no bullshit and no attempt whatsoever to try to get over..repair was covered under warranty and I left with a new found hope that at least some car dealerships actually care about their customers....I can guarantee My next car purchase will be from STEVENS 112 FORD!!!! read more

I was looking for a car to lease and after visiting some dealerships I concluded that Stevens Ford had the best car for me, everything thanks to Mark Stewart which helped us a lot. He was very gentle and attentive and I'd definitely like to recommend him. I choosed the Ford Escape which is cheaper and have much more accessories than other cars of the same category. I'm loving it. Excellent attendance and the car is awesome! read more

Once again Manny Silva the service technician was very friendly. My car was taken in for service within ten minutes. I was driving out of the parking lot an hour after I arrived. I recommend the dealership for all your service needs. Always make an appointment. read more

I purchased a brand new 2013 F150 (two year leftover) in January 2015 from Steven's Ford. The sale of that truck went great, saved a lot of money, and there was none of that typical salesman BS that some or most dealerships have. The only bad thing of that sale was the battery died a day or two later and had to be replaced which they did and obviously under warranty. Truck has been back to the dealer for service and warranty work since and I have not had a bad or negative experience. People are always friendly, professional and considerate of my needs as I use the truck for work. A special thanks to Tyrone and the attention given to me and my truck when it was just in for service. Great Job Steven's! Bob read more

Took my car in for an oil change and recall, came home with a passenger side door that wouldn't open because it had been damaged near the front wheel well. I called the service department right away and explained the problem. Absolutely no sense of urgency in the response and was told no techs were there to come in Monday. So I was supposed to drive all weekend with a door that won't open. I took it to a local collision shop where I was told it looked like a dent from a car lift that was low to the ground. He fixed it and I wasn't charged. This is not the first time I have had a problem with this dealer and needless to say I will not be purchasing a car from them as well as not recommending them to friends. read more

Trucks were overpriced by about four to five thousand dollars. Bottom line, I went to a different ford dealer and got a truck with less miles and more options at a significantly cheaper price. Save your time, go elsewhere. read more

Terrible Parts Department. Refused to call back when order was wrong. They were rude and disrespectful. Won't use this place for any reason, ever! Good thing I paid with PayPal, all my money was returned! I gave one star because I had to, they deserve zero stars! Worst dealership around. read more

Great service! Fast and very transparent. I highly recommend Stevens Ford for their selection or vehicles, friendly service, and knowledgable staff. If you are shopping for a car on rt 122 be sure to put Stevens Fors on your list! read more

I want to say thanks to Steven's Ford service department for NOT doing a great job on fixing my car. I've had the car for 5 months and it's been in the shop for the last 2 months. I love making payment on a car I can't drive. You've turned my dream car into a nightmare THANK YOU SOOOOO MUCH read more

Purchased a brand new 2017 F-150 yesterday. So excited driving it home. Got home and noticed frame damage. Back at dealership now and being treated like I did something wrong by the General Manager who is very, very nasty! Service manager inspected it and said frame damage is serious. Truck had 33 miles on it. Something happened to bend and rust out part of frame under rear wheel well. Wondering if this truck was flooded in Texas and transported here. Don't want the truck now as this could be a serious safety issue. General Manager trying to tell me that since I drove truck off their lot it is now he can't take it back after he talked to me like I was a p.o.s. Spent over 6 hours there today to find out they are trying to force me into a deal which is going to cost me more money and more in financing.They sold me a truck with frame/structural damage and didn't disclose it to me which is against the law in NYS and won't let me out of the deal. I have pictures of the damages which they are trying to say is cosmetic but you can clearly see the frame is bent. A bent frame is not cosmetic read more

I had a Ford Escape... needed remote key and to program it... The service dept guy was very professional, and nice. I didn't have an appointment, but didn't need one. He took care of it in minutes I was on my way. Very impressive. Thank you. read more

I got my ford fiesta back from service .. 37 or 40 days later after going into the shop.. Runs now Thanks Stevens 112 Ford Manny ** service 4th time in the shop was a charm. It got me to work today. Never got that call back from David B about the new ford focus hatch back $420 a month David B you made was too much. I m paying $375 for my leave me on the side of the road Ford Fiesta .. Service get 2 stars Stevens Ford 112 Sales gets No Stars... Keith the ball went over your head...If the sales department returned CALLS....... read more