Brought my SUV (that bought 1.5 yrs ago from here) in for routine maintenance - Anthony in Svc was polite, efficient and thorough. Rob in parts was attentive and friendly. Waited an hour in their lounge then was on my way. read more

Making a decision to purchase a vehicle can be a grueling experience. Here at Stevens Ford, Tom made the transaction seamless. There were no pushy, sales tactics, just a pleasant experience! Family members have been purchasing cars and trucks from Tom for many years. read more

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We purchased a complete assembled diesel engine at Steven's rte 112 Ford and approximately every 4 months since for 2 years the engine stops working and injectors etc... have to be replaced. It is obvious the engine manufacture is a lemon. Now that we want a new engine using their printed on invoices - ALL assembled engines warrantied 3 years - warranty, they will not honor their legal statement. After 3 months of correspondences with the main FORD company who can not get information from their own dealership, and no help from Steven's Ford management or owner Steven Gomes, it is off to filing with consumer protection agencies. Bad business. Sad read more

I bought a Ford E transit cargo van , all electric, the van was a lemon, the sales person is Jessica, The next day the dashboard went out no lights whatsoever went back to the dealer. They said it's a normal thing and ford doesn't know what's going on yet with the dashboard. You have to wait until we let you know , I said do you want me to go with a dark dashboard after paying $66,000 for the van and they were saying it like it's normal and it's fine and there is no problem ? so that was a red flag That this van is garbage, I took it for service for the dashboard. It took them a week to fix it. They told me the van has a range of 150 miles on a full charge, but when charged the dashboard says 95 miles. You already loose 55 miles, when you drive it you get 75 miles., I tried to call Jessica about this problem, she wouldn't return my text or my calls even though before I bought it, she was texting me all day long, she never Missed a call or a text, anyway, went back to the dealer to speak to the general manager, He wouldn't even see me, That's the kind of customer service you get at Ford Stevens 112 in patchogue , I do appliance repair so I expected the van to get me through the day about 7 to 8 calls a day, , but that was not the case, after a run 3 calls I was left with the quarter of the charge so I have to take it home charge it , empty the van from my Parts, which I had about 5 % of it At the beginning, put them in my personal car and go finish the rest of try route , What kind of service van is that? This van is brand new and I haven't installed shelves yet which a bout Thousand pound , and another thousand pound with all my parts in it , and iam getting 75 miles range, I bet you after I install the shelves and put all the parts in it I will end up with 45 miles Range. and it's a winter time God forbid if you turn on the heat, you see the level of the charge dropping dramatically . I was freezing inside the cabin. Then I asked the dealer to swipe it for gasoline van, Of course the manager would not speak to me or see me , At the front desk they said will price your van 20.000 Less to Swipe it for a gasoline van , that was two weeks since I got it I dropped the van at the dealer. Returned the plates to the. DMV , This ,dealer is a ripoff , No customer service Whatsoever, Of course, Jessica would not return any of my calls After she gets her commission, It's a shame, on FORD STEVENS 112 . Patchogue . read more

Terrible terrible terrible. The one word that comes to mind with regards to service and attitude. I bought a 2020 GMC truck from them, they said they had it inspected by their mechanic. The moment I drove off the lot, the check engine light came on, signal for brake pad change indicated that it needed service. Took it to a GMC dealership, multipoint inspection states that front brake pads are at 1mm and 2mm, rear ones are at 3mm each. This in my opinion is malpractice. Btw NY inspection says that the brakes must be 1/3 left and these guys put a sticker on with 1mm brake pads left. Judge for yourself what that constitutes On top of all this, if you deal with Bill the used car manager, God help you. One terrible individual. Incredibly rude and obnoxious. read more

Stevens 112 Ford - Multipoint inspection from GMC a few days after purchase - Car Dealers Near Me - Patchogue, New York

I purchased a used 2018 ford explorer from this dealer last July and as soon as I purchased it, there was nothing but problem after problem. The very first day I drove it after I had gotten home the check engine light immediately came on and I brought it back and it was fixed, then the next day check engine light was on again and they claimed to fix it again, and then about a week after purchasing the car the turbo blows up, I tried reaching out to Cj my salesman, no answer of course, get it towed to them and just getting a loner car on a vehicle I just purchased was a nightmare. Took about a month and half to fix and Immediately after getting the car back after that the catalytic converters were shot as I scanned the vehicle immediately after getting it back, they claimed that the turbos had nothing to do with the cats, which 100% the turbos sprayed oil all over the exhaust system. They refused to honor my warranty for the cats so I had the shell out 3 grand on that. Then about another week later the engine blows up and again towing it there and having to fight for a loaner on a car I purchased within a 2 month time frame was a nightmare. They also didn't honor my warranty fully again and I had to pay 1500 for the engine because they wouldn't cover the whole repair, I had the car for less then one year and only got to drive it 5,000 miles because of the never ending repairs it needed. I would avoid this dealer like the plague especially if buying used as they obviously do not inspect vehicles before selling them. Ps I got a new car a year into my loan and lost a lot of money just to get that nightmare off my hands, worst car experience of my life!!!!! read more

Brought car in for a recall 2018 ford Focus SE and asked them to check car as they were fixing RECALL and it was running bad. Only 47k on it and engine light on. I get a call next day car is fixed and I owe 480$????? What? It was in for the recall fix. They let me off convinced me they did me a huge favor. Next day engine light back on car running like crap again. I checked they DIDNT REPLACE THE RECALL PART!! . I did it myself a couple days later a 10 minute fix and I'm NOT a mechanic. Stay AS FAR AWAY FROM THIS DEALER AS POSSIBLE I GAVE A GOOD REVIEW TOO FAST MY STUPIDITY FOR NOT CHECKING THE PART IMMEDIATELY. I'm not just angry I feel betrayed by the only ppl you're supposed to trust with a new car.Thx Carlos for misleading me and convincing me you were doing me a favor my stupidity won't happen again. I understand ppl are in it for the money but when is it enough. When do we stop screwing each other over for the almighty dollar? read more

I was there today with my 2016 ford explorer I spoke with CJ and Bill. to keep me in the store and choose one of there vehicles, Bill offered me 25k for my trade without even seeing it. I could not pass that up , so when I chose a vehicle and sat down for the paperwork, Bill says sorry I can't give you that for your trade in. I was very disappointed and feel he was using deceptive tactics to keep me there. I think Ford should know what there sales people are doing. I was willimg to buy the vehicle but did not appreciate the deceptive tactics. CJ was a true gentleman and I would buy for him anytime. if they want to make this right, sell me the vehicle for what they said my trade was worth. I am going to contact there corporate office to let them know what Bill from rt 112 ford in Patchogue tried with me. thank you read more

I will not recomend this place to any body the manager is a nasty guy and they still my 3.000 down payment. The car have transmision problems they refuse to gime the downpayment back read more

This is the worst car dealership on Long Island. Whatever you do, don't buy a car from here! I bought a Ford Bronco from them. The brakes in the back kept squeaking all the time. They told me it was a problem at Ford and that I should bring it in and they would fix it. I brought it to them twice. Neither time did they fix the problem. They then told me, since it's a problem with all the Broncos, I needed to bring it in again for them to start a stock number for the car in order for it to be fixed eventually. The guy said... get in line Lady, everyone is waiting for the problem to be fixed! They are the rudest people. I took it to my mechanic. He said the reason it's making that noise is because you needed new brakes! For a new car! They were too cheap to install new brakes! They sold me a car with defective brakes! Honestly, my bad and I should have used the lemon law on them! Whatever you do... do NOT buy a car from Stevens Ford! read more

I've owned F150's as far back as I can remember. This 2021 Platinum Tremor was my first in this class . Glad I went to these guys as they were highly recommended. They made building/ordering it through this Covid crap as easy as it should be. The Owner Scott personally overlooked the process for an easy and smooth transaction. Much respect. read more

Stevens 112 Ford - 2021 F250 Platinum Tremor - Car Dealers Near Me - Patchogue, New York

BUNCH OF SCAMMERS. They will post one price online to get your attention and then add on their so called "market adjustment" of $7500-10k. Ford needs to hold these stealerships accountable. Just some advice Stevens Ford, you don't build a customer base to get repeat business by ripping people off. read more

Zero stars if I could Family member built and purchased a car from this dealer . Then they decided not to give them the car when it came in refused said get a lawyer . All The salesman here were like o well sorry . No help no consideration . DO NOT BUY or PrE ORDER from this dealer read more

Scammers. There are almost as many Ford dealers on Long Island as there are 7/11's. Give this one a wide berth. There are others a couple of miles away that won't try and rip you off anywhere near as hard as this one. If you do have the misfortune to buy a car here, pay cash. Stay as far away from the finance department as possible. Doesn't matter if you're pre approved or have a loan in place from your own institution, they won't sell to you unless they can get their origination fee and kickback from whichever bank is giving them the most. Also, check your invoice for all the extras they've thrown on. I'll be filing a BBB complaint with them. read more

Made an appointment to get screen fixed on my car (it turned black). They tried to reset it and it wouldn't work. Was then told I need to make another appointment to come back and diagnose the issue because they didn't have time. Not sure what my appointment was for today. They need to hold onto my car for up to two days to get this done. Then I need another appointment to go back and fix it. So three appointments for to fix one issue! Since Fernando took over Service advisor things went downhill. I had called to confirm what was being done and he answered the phone and was so nasty. After I get rid of this lemon I won't be dealing with Ford ever again! read more

By far the worst dealer I have ever dealt with. Sold me a complete lemon. When the car broke down and didn't start I had it towed . They told me I needed more than a quarter tank to start it. Then it broke down again and started the next day so instead of checking it out they told me they were just going to leave it parked until it didn't start. They never even checked out the car. Sayville ford fixed it in a day. Bill the sales at Stevens 112 manager was rude arrogant condescending and just out right nasty. read more

Salespeople very friendly and helped me pick out the right car definitely recommend getting a car from here!

Really really bad service department. Lady at the service desk who helped us was horrible. We dropped off car Friday and was not even looked at until following Wednesday. We were charged $400 to diagnose issue and they weren't even able to figure our issue. So she told me they needed and extra 3 hours at $200 an hour. I honestly it was just to get more money out of us Pure Robbery. Throughout the time the car was there I was the calling to get updates, I left 2-3 messages that didn't get response to. Would not recommend this place period. Even if you had an active warranty. My experience what shitty. Paid $400 just for my car would sit there for 6 days read more

Was shopping for a used raptor found one at Stevens Ford spoke to Chris Vinci who is not only a gentleman he treated me like one of his family. He got me a great deal on the price , got me out of my lease, saved me money on my monthly payment and into my dream truck I always wanted.Thanks again Chris Vinci and Stevens ford!! read more

This was the most horrible auto buying experience I have ever had!! I have owned 5 Mustang GT's since 2007, and will never buy one again, simply because of my experience at Stevens112 Ford; I will never give my money to Ford again. I bought a used 2015 Mustang GT at Stevens112 Ford in March, 2022, and there were so many defects with it, most could not be seen by the naked eye. And the ones that could, they stated that they would not fix. First, I was told that I would have to bring the car back at a later date. Even when I did, they didn't fix many of them. I was told that I would get a 2nd key FOB, a donut, and several other missing things, and never got them. They then refused to remove the window tint that was on the car when I purchased it (which they said they would do). The only bright spot at this dealership was Keith, in the Service Department; he at least continued to speak with me, and, stayed on top of things. However, when I came back as requested, they never fixed the camera recall on the back of the car, never removed the tint, and, never gave me a 2nd key FOB. Chris in sales was the worst. First, when the paperwork for my car was supposed to go to the Service Department, he wound up keeping it on his desk, noting to the Service Department, "I thought it would be safer on my desk"; even I know that paperwork needs to go to a Service Department, so they can correct things!!. So when I asked why the Service Department didn't remove the tint, they said, "There was no tint on the side windows". If Chris simply gave it to them as he should have, they would have realized that the tint was on the front window!! Moving forward, only 2 months later, and only 1,600 miles later, the entire clutch system went, and, the brakes and rotors had to be replaced - this should not happen after just 1,600 miles!! My body shop (Firestone in North Bablyon) said that all of the above had to be replaced immediately, and that the rotors looked like they had been submerged under water, for months!! I have been dealing with Firestone for over 20 years, and deal with the owner directly - he even showed me the horribly defective parts, and, I kept them. So when Stevens112 Ford says they perform inspections on used vehicles, don't trust them!! They purchased a used vehicle from someone and simply slapped a much higher price tag on it, and said, here ya go; there is no way they inspected the brakes or clutch system, as well as the fact that the vehicle had no donut, a missing key FOB, and, a clip missing from the front side panel. I reached out to Chris in sales numerous times, as well as Bill from Service, and, event tried to reach the General Manager, Chris Benstock; no one returned my calls for weeks. So, in mid-June, 2022, I sent the GM of Stevens112 Ford (as well as the CEO of Ford) certified letters noting that if anyone didn't get back to me by July, I would file a small claims court lawsuit. On July 16, 2022 I filed and mailed the suit to Suffolk County Court. Of course this will take some time, but after spending over $3,500 on parts that I shouldn't have (not at least for several thousand miles), and Stevens112 Ford not caring about it (or responding to me), I am done!! I even have some of the defective parts so I can should the Judge that these things should not have failed, after just 1,600 miles of purchasing the vehicle. I have already convinced at least 2 potential buyers (friends of mine) of vehicles that were considering buying vehicles at Stevens112 Ford, not to do so, as the place is a deathtrap, has zero customer service skills, and, doesn't care about you once you buy a used vehicle from them. You should avoid Stevens112 Ford at all costs, in my opinion!! read more

Stevens 112 Ford - Rotor that looks like it was submerged under water!! - Car Dealers Near Me - Patchogue, New York

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You've tried the rest now try the best! This is an Exemplary Ford dealership in the heart of Patchogue that has an amazing line of Ford vehicles with expert,knowledgeable and friendly sales representatives to guide you during the whole buying process with no pressure whatsoever,Carl Demasi Jr stuck out to me because all those traits including his professionalism,The service department is impeccable here and I highly recommend this ford dealership As they exceed and all expectations above and beyond any other Ford dealership I have ever been to! read more

Stevens 112 Ford - Call is very professional, informative and friendly!Check out all these beautiful Mustangs! - Car Dealers Near Me - Patchogue, New York

My parents own a 2012 Ford Focus (a car notorious for problems) with only 38k miles on it, yet it developed a very costly transmission repair. Although Ford Motor Company refused to assist due to the "age" of vehicle, the service manager Harold Brust bent over backwards to minimize the finial burden this bestowed on my parents. Additional he made sure they had a loner so they didn't have to worry about getting transportation to their doctors appointments. There are a handful of Ford dealerships within a 1/2 hour drive from my home, but I would not do business with Ford anywhere but Stevens 112! read more

So I had bought a 2011 Dodge Ram 1500 Laramie from here. I drove it off the lot and literally 3 hours later the transmission blew. I called the used car manager Bill and he told me to bring the car back and they would fix it. They then had the car towed down the block to two brothers auto repair shop. Bill had told them to put a used transmission back into the vehicle. I got the car back thinking wow Stevens is awesome they put a new or rebuild transmission into it. Well they didn't. Now fast forward 2 weeks later and the used transmission they had 2 brothers put it also failed. They then order another used transmission from somewhere in the city. 7 more days I'm finally ready to drive my car. I then discovered other isssues with it. The most important was a safety issue of the side step bars. I called Bill and told him, he was very nasty and rude, said it wasn't his problem and told me to deal with it. I told him that I had twin 6 year olds that were getting into the vehicle daily and he hung up on me. Fast forward to 3 months later(today) and one side fell off as my kid stepped on it and he sprained his leg. This place is a joke, Bill has no customer service skills and can't handle putting fires out and making people happy and therefore I will do everything possible to hurt their business. I plan to take an article out in the local paper as well as report them to the BBB. If anyone else would like to jump in on a law suit and has a legal justifiable issue please contact me. Jpm075@gmail.com I have two attorneys that will be handling the case. Please see attached pics of the step bars that they told two brothers to put a bandaid on and not to replace. Yes you will see wood shims in the pics. read more

Stevens 112 Ford - Car Dealers Near Me - Patchogue, New York

Pulled the old switcheroo, took my money and refused to give it back when I realized they were trying to make me take a different truck than the one I agreed to purchase that I did NOT want, insisting it's the truck I agreed to purchase. I drive for a living and can definitely tell one truck from another. I have disputed the charge with the credit card company, hopefully they will be forced to do the right thing otherwise I am stuck with a truck with the wrong size bed that I cannot use for my business.THIS PLACE IS THE WORST CROOKS AND LIARS read more

BUYER BEWARE!! Biggest scam artists working here! The woman Lisa in finance is a LIAR and SCAM ARTIST!!! They told me I needed two warranties in order to obtain the auto loan- come to find out from the lender that I NEVER needed the additional warranties for the loan! My lease buyout was supposed to be around 20,000 which turned into a 28,000 loan. Only when I got the Attorney General involved did the manager David Benstock email me and offered to refund one of the warranties! He never made good on his offer and never responded to the Attorney General, leaving me no choice but to obtain a private attorney. Very bad business practices here- please STAY AWAY from these disgusting beings. read more

I now know how Lindsey Lohan felt when she got behind the wheel of Herbie the punch buggy. One word MAGIC!, and it's all thanks to CHRIS GRANIELLO. Best sales men at Steven 112. Hell best salesman in the world. I went to 32 other dealerships looking for a car and time after time I got made to feel like a piece of meat. Not with CHRIS GRANIELLO though. He was kind, funny, and made me feel like I was in control, like I was in the drivers seat. Don't walk, run to Stevens 112, scoff at any and all other salesmen on that floor and let CHRIS GRANIELLO make you feel like your stealing a car right off there lot. read more

I have been going to Stevens Ford for the past 10 years. I have leased 9 cars in 10 years for myself and family. The dedication from the salesman Keith to the manager Dave and the finance managers Lisa and Tammy and of course the service and parts dept.are exceptional.They are by far the best in the business I will never go anywhere else to purchase or lease a vehicle. When I step foot into Stevens 112 Ford I feel like it's my family and that's what it's about, A great feeling when you are doing business. I highly recommend the entire team at Stevens 112 Ford read more

Buyer Beware!!! This place will waste your time just to make money, they're rude, disrespectful and almost cost my friends father his job because they're liars as well. STEVENS 112 your business ethics are very questionable and I feel sorry for the next customer you try to take advantage of. Harold the manager, you should be ashamed, you should be setting a better example to those who you're superior to. Just know that sooner or later you will get caught for your underhanded business practices. read more

I typically go to a different Ford dealership for my services, however, in this circumstance I needed somewhere closer to my job and soon because I was over on my oil change with a tight schedule. After reading the Yelp review I was skeptical because there were not many positive ones, but I felt like I had to go. I called and they were very friendly, offered me a time and booked me an appointment (Spoke with Mike, very friendly). I ended up showing up on the wrong day (one day earlier), they guys were SO nice. They reviewed what I needed and said no problem we will get it done. They were very professional, didn't make me feel back for coming the wrong day and the fact that they were able to get me in with already having appointments in place was so extremely kind. They handled their morning very well for having already a list of appointments, I watched as other customers came in for theirs because I felt bad, I didn't want to mess up someone else's morning. But all went smoothly! I almost didn't go due to these negative reviews, but either they changed their team or just made improvements - my experience was extremely positive and fast! I didn't feel scammed etc. I would def recommend! Thank you guys for being kind and patience, very good customer service I will absolutely be returning (on the right day of my appointment next time don't worry LOL) read more

We just purchased a 2022 Ford Explorer from Stevens, our salesman Mike Groneman was fantastic. Very knowledgeable, attentive, and honest. Signing all the paperwork in the finance department with Lisa Pulcrano was a pleasure. Thank you both for your help! read more

Buying a car at Stevens 112 Ford was the by far the best experience I've ever had when buying or leasing any of my past cars. A special thank you my sales person Jenny Scheele. She was such a pleasure to work with. I highly recommend her if you want a true professional who knows her stuff! She worked her magic and got me such a great deal, one that I didn't even think was possible! If you're looking for a new or used car check out Stevens Ford 112! You won't be sorry, just make sure you ask for Jenny Scheele. read more

Unbelievably bad experience. My husband went there and looked at a Ford raptor about 3 weeks ago. The price was higher than he felt it should be so he did not purchase it. Two weeks later he received a phone call from Bill saying he's going to give him a deal that he'll be delighted with. We went there today and ask for Bill. In the interim we looked up what the value of the truck was. We made an offer. Bill said that's too low and walked away. One of the salesman went and got him again and he came down $300 from the original price. Total jerk. We ended up going to south shore Nissan. They were advertising the same truck, 1 year newer, for the exact price we offered Stevens. We bought the truck today from Southshore Nissan. They could not have been nicer. Steer clear of Stevens! read more

The salesman are nice but if you do any research about the value of your trade in or the value of the vehicle you're looking at the sales manager gets very aggressive and rude in their sales tactics. Not sure how pissing off your consumer helps sell a vehicle. Ready to buy a vehicle but not from someone that tries to intimidate me or talk down to me. read more

Leased a brand new vehicle with them and have had to bring the vehicle back 10 times now, unable to fix the problems. Plus they blame us for its problems, which doesn't say too much about its customer service. The sales manager there is rude and likes to cut you off when you're speaking to him. Spoke to Ford's care specialists several times with no help. 0 stars. read more

Came in here for some warranty work as I bought a certified car from Hempstead Ford back in November and it was pulling to the left. They diagnosed the issue while I was getting an oil change and scheduled my service for a later date. When I came in they had already set up a loaner car through Hertz and I was ready to go within 10 minutes. My car was done in 24hrs nearly to the minute.Drives nice and straight now, will bring my car back here with any other issues! read more

I recently purchased a 2018 ford f150 from this dealership which was refered to me by a friend, my initial impression was favorable however I was informed that I had a 30 day warranty to cover any mechanical issues that may arise unfortunately an issues did happen and I returned to have the problem corrected, unfortunately it was not corrected properly the first time and after nearly 4 months I have been getting the run around to have them simply honor their contractual agreement, I've left several messages which were not returned. I found the entire service experience UNPROFESSIONAL and I will never refer anyone to this dealership I'm absolutely disgusted with Stevens 112!! read more

Just don't. Salesman had his own agenda. He ignored everything I said. He was quite obnoxious. Sales manager was no help. I left their lot without a test drive that was scheduled. We drove to another dealer that evening and spent $40k+. Steer clear. read more

I thought buying a new car would be a headache, but the incredible staff at Stevens made the process smooth and simple. The entire team here was so knowledgeable and friendly that I don't think I would ever buy a Ford anywhere else. Don't let the negative comments deter you! Seriously, the entire experience here from start to finish has been super pleasant. I walked in unsure of what car to get and walked out with a beautiful new Edge. All dealerships should learn from them! read more

Bought an Expedition here today. I have to say that they were very nice and very professional. Bobby was our salesman and he did everything he said he would. Bill the Manager was exceptional. Really he also did what he said. I asked for new tires and a small discount off of the sales price and he did it for us. Saw the car on Saturday and picked it up today. Bill even installed Bridgestone tires not some cheap no name. Financing was simple and easy. Lisa handled that well too. All in all I would definitely recommend Stevens Ford. Being an ex Atlantic customer it was a pleasure doing business with them. Atlantic is a horror show! read more

I was at Steven 112 Ford back in October 2018 for a 3000 mile oil change was told the special for $129.00 was best. Okay I said do it how long about 30 minutes. March 2019 made an appointment for a simple oil change. They wanted to sell me the full service. It was not needed I requested only an oil change then was told it would take 90 minutes. Even with an appointment that is totally unacceptable seems to be I was punished for not spending more money. I had issues before with this service department but now I see it is a systemic problem. Last time for me at Stevens 112 Ford both for service and sales. Advice so many oil change and service on 112 just 20 minutes in and out. Courteous servicemen too. P.S. I am handicapped and there are NO handicapped parking there. Told the service personal and the manager said sorry we will have handicapped parking next time you come. Now 4 months still NO handicapped parking. read more