I'll give you the bottom line. The car had a couple of minor issues which Less took care of. If…read morehe said he'd call back ..he called back. This is not like a new car experience. The car could have been cleaned first. But again the car runs great. Less did what he said he would do. I paid.. and they delivered a quality product at a fair price. Wat more could u want.....

NIGHTMARE EXPERIENCE DO NOT BUY FROM THIS DEALERSHIP…read moreDO NOT PURCHASE WARRANTY We bought a 2017 Tahoe from this place - dealt with Joe our salesman. The guy did nothing but lie - I even started recording the phone conversations and playing them back to show how crazy of a liar he was with us. The whole experience from the paperwork not being done right , the car not being ready or cleaned when we came to pick up, they don't even put gas in the tank! We had issues with car after ( AC didn't work, roof leaked, had to replace brake pads after they claimed to have just done them... Never returned our phone calls of course. We ended up having another dealership work on the car and said they are known for being scumbags. They tried to go though the extended warranty we purchased through capital motors and it was very limited in what they covered. For example, they covered the new AC condenser ( but wouldn't cover the freon to refill it). They only reimburse up to $100 per hour for the technicians time so you have to pay the difference in what the dealership charges per hour. If something isn't covered in the warranty - they won't cover the technicians time for that portion of the repair. When you are at the dealer, you will see them begging people to leave good reviews. Go back a couple months, they had like a 2 star rating. All the sudden they have 4.7. We are in the process of reporting them to the better business bureau. Hope my review can save others from dealing with this place. Honestly - shit happens and we bought a used car but this place is awful. so many other things I haven't even mentioned occurred. THEY ARE BAD

Never mind my previous review. Will still say it was quick , and everyone friendly however I was…read moredeceived and that really pisses me off. I stated MULTIPLE times I had payments remaining in old lease and would ONLY be interested in doing a deal if I can pay zero down , old Lease was wiped and would pay just taxes dmv and dealer fees. I said multiple times I don't put money down on leases .I was assured this was the case. The next part is partially my fault for being tired and not questioning anything , but once you are in finance you don't see the actual deal sheet it's all on computer. Long story short part of taxes and fees ended up being 3k in cap reduction , ie I put down 3k on a lease. Hopefully they will make this right. Otherwise adding it to my list of deceptive Nissan dealers. Will say sales man Jim called me and again seems pleasant and sincere and would still go back to him. But something is wonky in finance

I totally not sure about this place. The finance guy talked down to me like I was beneath him while…read morehe was wearing a $40,000 watch I knew what my car was worth and to be honest unless I stood my ground they would've given me less than what it was worth, but I didn't let them do that. I controlled the entire situation. They did get my business because I just didn't want to waste any more of my precious time and kind of got something I was looking for. I also want to follow through with my sales person who honestly was a pleasure and very straightforward with me. I will not mention any names, but I did spend a certain amount of money and I didn't even get everything that the car came with I will be posting a photo of what they promised me and that was nothing. I hope this helps whoever decides to go there and deal with their sales team or finance team and I don't appreciate getting talk down to not when I'm the consumer. I'd say pass this one by and look elsewhere.

Signed a contract and invoice on a 2026 Ram, but when the truck arrived the price suddenly went up…read more When I showed my signed paperwork, I was told it wasn't a contract they had to honor. I had already traded in my lease that morning, so I was stuck. This dealership is exactly why people hate buying cars. Completely unprofessional. Shop elsewhere.

Excellent customer service. My husband and I have purchased…read morevehicles at several dealerships over the years throughout the city and Long Island and over time the customer service goes downhill so we started searching for a new dealership that we felt appreciated our patronage. And through a coworkers recommendation of Marisa, a sales associate, we took a drive to Patchogue. There are 2 locations. One is for their used vehicles and the other for the new vehicles. This review is solely for the new vehicle lot. Marisa was a gem. She never rushed us or made us feel like she needed to hurry us along to get to the next sale. She sat with us for hours to decide exactly what we wanted and helped us go through every detail of ordering what we wanted that wasn't present on the lot. You always dread the finance guy. Going into an office to sit for hours and debate what's fair but Rich was amazing. He really cares about the people that be does business with. He's like that uncle that everyone flocks to at the family bbq's. They don't make em like him anymore and you'll never find that level of customer service in the city anymore so I highly recommend taking the drive to Brown's if you're looking to buy a new car.

My experience with Suffolk Autos was excellent! Steve went the extra mile to make sure that I was…read moreable to drive off in the car that I wanted. I have already recommended Suffolk Autos to some of my family and friends.

From the owner: Suffolks Autos specializes in used auto sales and financing. We offer a variety of cars in…read more including Kia, Hyundai, Honda SUVs, Toyota, BMW, Jeep ,Chevrolet, Chevy, Nissan, Mazda, Volvo, Lexus, Audi, Acura, Infiniti

I recently leased my 2019 Tucson Ultimate from CENTEREACH Hyundai. Overall I am very pleased with…read moremy experience there. My salesman, John M. (who is now at the MEDFORD Route 112 location) was upfront, knowledgeable and personable. He made me feel very comfortable with the whole process and did not push the sale. John easily transitioned me out of a prior lease with a different brand, and he was right on target about the Tucson as a quality vehicle. I am very keen on negotiating a fair deal, and John came through for me with very high marks. I definitely recommend working with him. Thanks again John! Debra H. Sayville, NY

I went there 1 week ago because one of my fobs stopped working I've also begun noticing driver side…read morewindow closing very slowly. I was told to leave the car for the day. They provided me with a Lfyt to go home. At 330pm, I called and car still wasnt looked at. At 430 I called again. Was told would need a new fob, and slow window caused by tints I've had on car for almost 3 years, which I dont believe. For one, I dont see how in less than 1 hour they couod have removed door panel, checked out motor, put it back, etc. I went back with Lfyt, was told they wouod need to order a new fob, and wouod call me for new appt. At first, advis9r told me would be 416$ plus tax. I told him I believe under warranty. Which he confirmed. The next day, recieved a call from a woman who scheduled me for today. Was told again. Wouod need to leave car for entire day. When I got there this morning, advisor told me this time fob would be 516$ plus tax, a 100 dollar increase. First I questioned why a 100$ more, then told him again ypu told me under warranty. He says oh yes, it is. I told him programming takes like an hour, so why do I need leave car all day? He says well, since I'm dropping it off it isnt a priority, smh. I asked to try to have it done by 1pm. I called at 130pm, says they about to look at it. Calls me back, and asks where did I leave new fob? I said what are you talking about? You said you would be ordering me one. Calls me back again, says was never ordered, would check with parts dept. Seems they had it in stock. Needless to say, very unhappy. And feel like advisor was trying to pocket money on me. Like, how does fob price increase by $100 in 1 week, and keep forgetting he told me covered under warranty??? And do bot believe their story about my window, nor do I think anyone actually ever tested it out.

Came in today looking to buy a Corvette they had on their website listed for $55k, I walked in the…read moredoor and the 2 sales people didn't even bother greeting me. I pulled up a seat and waited 20 minutes while they completely ignored my existence. I understand they were talking to a customer but in this business, a simple "I'll be right with you" would have gone a long way. When I finally have enough sitting around, I got up to leave & one salesman gave me a petty little "were you looking for something?" Was I looking for something? Yes, maybe a car that you have listed on your website since this is a car lot? All of this for him to say "it's sold", ok how about take it off your website then? Extremely unprofessional & rude salesman, I bought multiple cars from the previous owners of this dealership but I will never return to this dealership and I will tell everybody I know to avoid doing business with them.

I went to purchase a car from 112 Auto Plaza and had high expectations based on their Google and…read moreYelp reviews. Despite the car history and assurances, I was sold a lemon. This establishment is the epitome of the stereotypical crooked car salesmen. They passed the inspection immediately of the 2012 Volvo XC90 with a taillight out and 2 bald tires. I had to chase down initial work agreed upon in the sale. On my way to the dealership 10 days after purchase, an 02 sensor malfunctioned. 2 days after that, transmission problems. Although it is entirely covered under NYS Lemon Law, management at 112 Auto Plaza lied and attempted to avoid paying the transmission shop they outsourced the work to. Afterwards, they refused to take any calls from myself or the shop for days. Two months later, the car is still broken and they have forced me to take legal action. Between tows, rental cars fees and diagnostic fees, I am exhausted. I know this to be true, these people are corrupt and do not care for others. Please do not support their business. Buy a car anywhere else

I purchased a car from Thaddeus who was the kindest most helpful car salesman I have ever dealt withread more

What a dump! That's being kind. I've never seen a dirtier dealership. Not a great first impression…read more I also was on the phone with someone that didn't even work there informing me about cars on "their" lot even tho they don't work there. Then they send me on a goose chase to their used lot which isn't theirs it's owned by someone else. They told me a car was at that lot and it wasn't. They lied. 10/10 worst car dealership experience I will never go there again.

I've bought and leased a bunch of cars over the years, so I've seen it all. In the past few weeks…read morealone, I leased a Nissan, and then my wife decided she wanted to trade hers in for something newer and nicer. We hit up a bunch of dealerships, and honestly? Most of them were the usual: weak offers, pushy tactics, and the classic car salesman clichés. Then we decided to give Mazda 112 a shot, and right away, it felt completely different. No swarm of salespeople rushing us the second we walked in. Instead, we were greeted by Joe C who was down-to-earth, zero pressure. He just asked what we were looking for, showed us exactly what we wanted, and patiently answered every question without rushing us. My wife had her eye on a particular pre-owned Mazda CX-5 we'd seen at a dealership in Smithtown, but they were about $2,000 off where we needed to be. Joe not only gave us way more for our trade-in than Smithtown did, but he also offered a super fair price on the car, and they certified it at no extra cost to us. The overall deal was significantly better than other dealers and Everything after that went incredibly smooth. I kept waiting for the finance guy to hit us with surprise fees or try to upsell a bunch of stuff we didn't want want , but It never happened. We paid exactly what we'd agreed on, no games. The finance team was professional, straightforward, and just as non pushy as Joe. Bottom line: this was hands-down the best car-buying experience we've ever had. I'll 1000% be back to Mazda 112 for my next one, no question. If you're tired of the usual dealership nonsense, go see Joe C.

Had a HORRIFIC service department experience. Specifically with Mary and Ruby. Craig I could list…read morehere as the car is in actual worse condition then when I brought it in, which causes me to feel as if my car was tampered with while it was there. Check engine light remaind on when I picked it up and the next day after picking it up the brakes and transmission went out and I almost rear ended someone due to a failed brake sensor (which was not even an issue when I brought the car in). But I think Craig just does not know how to fix the car ...which is genuinely forgivable ....if only the lack of knowledge was communicated honestly, but no one knows how to have an decent conversation anymore. Mary and Ruby are extremely rude and unempathetic and left me feeling exploited financially for my lack of car knowledge. DO NOT BUY A MAZDA FROM HERE or use their service department, believe every negative review you read. I have reported this to JD Power, Mazda corporation, NYS DMV, and the State Consumer Protection Agency, who actually just emailed me stating they will assist me in obtaining a refund. At least the state will hold them accountable. Sad it had to come to this. It does not cost a DIME to be nice to people that are requesting help. I am a nurse and having a reliable and dependable car is not an option for me. good luck to anyone getting involved.

Brought my SUV (that bought 1.5 yrs ago from here) in for routine maintenance - Anthony in Svc was…read morepolite, efficient and thorough. Rob in parts was attentive and friendly. Waited an hour in their lounge then was on my way.

Making a decision to purchase a vehicle can be a grueling experience. Here at Stevens Ford, Tom…read moremade the transaction seamless. There were no pushy, sales tactics, just a pleasant experience! Family members have been purchasing cars and trucks from Tom for many years.

Nick Sinacore, is best the Service Advisor on planet Earth! And Browns is a great dealership!…read more This is why: I bought a used 2013 Caravan from Brows in August 2019. It was in great shape with 47K miles on it. They gave me a very fair price and a great trade in simply because I was trading in a Dodge product. They gave me the hard sell on a private warranty, but I did not bite because, although it was through a reputable company, it was not a MOPAR warranty and as such not for me. In the next six (6) Months I used the Van as intended; for commute to work, as well road trips with my dog up and down the east coast. Up to Buffalo to see my son in collage, out to western Pennsylvania too see my brother, down to Florida to see my Dad. In the course of that time I put 20K miles on it. However, on the last trip to Florida the van developed a very rough idle. Initially I thought it was the deregulated ethanol in Florida. By the time I returned to New York, several fill-ups later, the Check Engine Light was lit (Cylinder #3 Misfire) I took it to my local mechanic that I had used issue free for years. He replaced the Coil-cap, Spark Plug and injector; did not fix the problem. The Local Guys diagnosis is that the Valve Seat in the Cylinder Head had deformed. His suggestion was replacing both heads with updated/better versions; a 4,500 repair. I was reluctant to call Browns because I figured that they would take advantage because I refused, the warranty. Nothing could be further from the truth. That's when I met Nick Sinacore, the Service Advisor. When I first called Brown's, they put me on with Nick. He was very attentive and patient to my questions and gave me great advice to research the issue. Over the next week I researched and would call him back to ask question. He would take time to explain or call me back expeditiously if he was busy at the time. I brought my Van in, Nick made sure I had a brand-new Jeep for a courtesy vehicle for no charge. Nick Performed the compression test, and made a diagnosis. It wound up being a much less involved and cheaper to fix issue. Nick explained exactly what would bee done, and assured me that he was confident that his diagnosis was correct. He called me twice a day with status updates and the repair only took two days to complete. ALL THIS DURING A PANDEMIC! I dropped the courtesy vehicle off; Nick gave me a box of the broken parts so I could see exactly what was replaced. Browns charged me a fair price despite it was without the warranty. I was on my way with a clean, repaired Van. Thank You Nick Sinacore and the Brown's team!!!!

Does anyone know how to give a place a ZERO star rating, because that's what this place needs?!?…read more I've had such a horrible experience with them that I've just downloaded this app for the first time to leave my first ever review ever. Starting off do not call to schedule a appointment, they have this confusing and frustrating AI scheduler that gives you a - unconfirmed appointment - don't you just love to get an imaginary appointment for ur car Also they charged me $150 for a simple oil change and tire rotation. ($70 for labor and $80 for oil???) They actively targeted me because I am a woman and tried to rip me off expecting no repercussions. My brother recommended me this place but now nobody in my family will ever be doing business here again and we've been long time customers. They are completely and deeply untrustworthy scumbags that deserve for terrible things to happen to the women of their families DO NOT GO HERE