** ** Edit (9/16/26) Car loan was finally paid off, unfortunately my review will not change. Never…read moregot the follow up call/email from dealership, our creditor was the one who confirmed payment. We have traded cars before and it never took so long for a payoff to the point of late fees. Transparency on business practices and accurate deadlines is key. (We also had to follow up multiple times on the vehicle tags not being transferred to the new car by the timeframe promised.) ** Edit (9/14/26).. finance manager called and claimed a check was cut and sent but had no information or tracking for it. Waiting for an email on a tracking number... Our creditors confirmed no check has been received. Car was traded on Aug 15... today is Sept 14(for reference on the business reply of it not even being traded for a whole month) Original Review (9/14/26) Husband and I drove all the way from CT to trade in our 2025 Civic for an Audi. It has been exactly 1 month and they have NOT paid off the loan on the traded car. We now have a late fee and are coming up on a second payment due on a car that is no longer in our possession. No follow ups. It's time to file complaints with DMV and attorney general.

SCAMERS! Vincent and Jack are the worst! Please be carful…read morewith this place. They offered me a car that was full of corrosion. They hight it well with paint. I noticed and backed up from the deal. In the beginning they asked me for money to separate the car. They never returned. I made several calls and the person who answer the phone always said they where busy or off the office. They don't have a manager or owner posted anywhere. At the office all of them call their self managers. They will never send you documents for review because they want you to pay hidden fees at the office.

Always superb service . Erick and Rosh are honest and very good mechanics. I have been using there…read moreseries for years .

EXCELLENT, EXCELLENT, EXCELLENT!! Trustworthy, dependable,…read moreaffordable, HONEST!! Our family will never bring our cars anywhere else to be repaired!!!

I purchased a VW Passat CC from Erik the owner @ Primary Motors for roughly $12k (not cheap)…read more This was probably the worst decision of my life so far. From the start Erik assured my the car would be fully serviced and cleaned when I arrived to pick it up. 2 weeks later the oil level was low I called Erik and his response was that it wasn't his problem and to get an oil change "its only $80" he said. I queried Erik about the car service that was promised and he had no paperwork to back it up. Done by his "in-house" guy but there is no paperwork yet the car ran low oil 2 weeks after servicing after barely any driving. The car came with roughly 76'000 miles on the clock. After driving the car only 2000 miles I got an oil pressure light on the car so I brought it straight to a VW dealership and they done a diagnostics on the car. My lawyer contacted Erik by letter about all of the defects and Erik replied stating the car didn't qualify as a lemon as the problem was reported after 60 days but had not been drove 3,000 miles. Basically washed his hands of the car and offered no help or solution as a "dealer". To my surprise they told me the CAR ENGINE was going to have to be replaced due to low compression, oil pan was fully rotted, exhaust clamp was rotted and needed new, passenger side axel was damaged and needed immediate attention, drive belt needed to be replaced, air filters was absolutely disgusting, front arm control brackets had separation and movement in the brackets. Stabilizer links had to be replaced. The brake fluid on the VW report was reported as looking like "tar". To summarize where I now am with this car, I have been without a car since November 23rd 2021. It is now January 17th 2022 and I have been dropping the car to every auto tech in Queens to repair it. They all say it is too much work and nobody will do the repairs, also the 3rd party warranty Erik sold is garbage and YOU WILL end up paying for repairs on top of your existing. I cannot believe no AUTO shop in Queens is willing to do the work as there is so much damage with the car. Primary motors never serviced the car or gave it a once over before selling as I was promised they would the day I viewed the car in their office. THEY SOLD ME A CAR BEYOND REPAIR!!! I am now facing thousands of dollars of auto repairs whenever I can find a guy to do them. I have been without a car for 2 months now. I have called the garage numerous times but nobody ever picks up my cell number anymore so I am not getting any help from the "reputable car dealer I purchased my car from" and this is a clear story of how they treat their customers. DO NOT BUY ANYTHING FROM PRIMARY MOTORS.

I purchased a BMW from this location the car is very clean the service was very friendly and…read morereliable I would recommend others to come here.

Husband just bought a car here. They were very reasonable and made the process seamless. We even…read moreget to avoid a trip to the DMV! Staff were very friendly and accommodating. Impressed with this dealership!

Michelle was awesome ! Walked me around the lot and helped me pick out my car! She knows her stuff…read more She made the entire process enjoyable . Recommend you ask for her .

Brian is very professional and knowledgable. He will make recommendations you probably have never…read moreconsidered. He is very sincere and he is always looking out for the customer first. I highly recommend Brian at CarJoy!

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

I can't say enough of how great this place is. I was referred here by a friend, and I received a…read morecall from Gina. I set up an appointment to come in the next day. Gina was out that day, but I was helped by Medi. He was absolutely wonderful. He went over the whole process with me, let me test drive a few cars, and answered all my questions. I later went on to test drive cars at other places, and it only helped to solidify how great Medi was in comparison. I highly recommend considering this location, and Medi in particular

Called to see a white and brown 2017 f250 that is currently at there lot asked if there is any rust…read moreor if the truck had a plow on it they said no the truck mechanically sound and never plowed with so I made the drive over there and looked at the truck the truck has had a plow on it that they cut off sloppily and put a new valance on to hide the fact it had a plow it had the plow controls still in it tucked under the dash! The front end has a noticeable clunk when you turn the wheel which was a pitman arm being completely worn out they took spray paint and tried to cover all the rust under the truck the muffler had rotted off and they did a hack job of a repair putting a muffler in thank god I'm a mechanic and know what I'm looking for they would have robbed me of 37,000$ for a truck that is worth 15,000 it's crazy to think that a unsafe truck with compromised steering is being sold as a "mechanically sound" vehicle also has a fresh New York inspection that this truck would not pass with that steering problem

My experience with Imperial team was immaculate! This is my third car this year that I purchased…read morefrom them. The 2017 Range Rover was a winner by far . Thanks to the team for making all of my purchases, smooth ones!

I hade an absolute great experience with imperial auto . Gabriel helped me pick out a car that was…read morethe best fit and had it delivered less than 24hrs . I definitely recommend these guys