2019 A220. 88,000 miles. Well maintained, with all required services completed (many at this…read moredealership). The vehicle developed a serious M260 engine failure and sat at the dealership for approximately three weeks. We were first told it might be covered under warranty, then later informed it was not. We received only a verbal estimate of ~$6,000 and no written diagnostic report. An independent Mercedes specialist advised the engine requires full replacement at a minimum cost of ~$12,000. We formally escalated to Mercedes-Benz USA and wrote to dealership leadership (Service Manage,GM & Owner). Despite confirmed receipt, we have received no substantive response. Customer loyalty is tested not during routine service visits, but when serious issues arise.

Best salesman ever . Michael Abu was the best fair price no games honest and a pleasure to deal…read morewith. Show some car salesman are excellent and old style reputations are not always true Would buy from him anytime the best

This business went above and beyond to help me out! They treated my mother and I so wonderfully…read more You ever need a car or a detail I highly recommend stopping in! Eric was fantastic as was anyone I encountered when calling in to speak to Eric.

very unprofessional. Salesperson Had a family Emergency the day of picking up the car and I had to…read moretext him just to find out. told me come back two days later

I'm an Alfa girl in an Alfa World! This purchase was necessary. I purchased my first Alfa in 2020…read moreand I've been hooked ever since. This car fits my style and standards. Service is good but I'm buying a car so why would it be bad LOL. I pulled up in an Alfa so of course they knew I didn't come to ask a bunch of unnecessary questions. I traded in my old for something new and I'll do it again and again. Anthony made sure I was taken care of and Ken sealed the deal. I'll be back and if you plan on making a purchase here at Alfa tell them Shawnie sent you!

my car was delivered on time to my house as promised. Very professional and knowledgeable and…read moreexplained every detail of the car equipment and the use of all the technology. thank you very much Christian Alsaigh.

We had an outstanding experience working with Damont Phipps at Sunrise Toyota North! We just…read morepurchased a new Toyota RAV4 Woodland, and Damont made the entire process absolutely seamless from start to finish. He communicated clearly every step of the way, was incredibly responsive to our questions, and made sure we felt confident and informed throughout the purchase. His friendly, professional approach truly stood out and made what can sometimes be a stressful process feel easy and enjoyable. Thanks to Damont, our experience with Toyota was exceptional. If you're looking for someone who is knowledgeable, attentive, and genuinely committed to providing great customer service, we highly recommend working with him. We couldn't be happier with our new RAV4 Woodland and the outstanding service we received!

Awesome experience with the team at Toyota North. While several other Toyota dealerships on the…read moreisland were very pushy, they let me complete the purchase without any pressure. All questions answered and responded to immediate.. This dealership is over an hour away from my house, but well worth the extra effort and gave me a great deal on a new Tacoma. Thank you to that Crew!

Tesla Elon Musk Ace vehicles kind personality…read more Gorgeous showroom Great mechanics adjacent to the building the staff proper & professional A zillion star for this man and his company A Foundation he works with his brother as well as Space-X

Everything went well. I go from place to place, rating and exploring. This place is wonderful and…read morethe people are courteous.

So I'm visiting from out of town to see a few old friends. Unfortunately for me, this past Saturday…read moremorning I ran over a pothole on the Long Island Expressway and it blew out my back tire on my Sienna. I called a total of three Toyota dealerships and I eventually landed on this one since they had both my rim and my tire in stock. Also, they do same-day service on tow-ins. One other dealership I called said they had to wait 24-48 hours with no exceptions in order to work on a car that was towed in, which I thought it was weird. I came to the service area and I was so fortunate to have Brenda help me from the service center. I explained to her my situation, visiting out of town to go to a gathering later today so she made sure I was prioritized despite my stressful situation. I wasn't able to stay another night and all dealerships close on Sundays so I had to get it fixed asap to go to my gathering an hour away from here and then drive home with my family of four the following morning. Thankfully it wasn't that busy that day and I got there around 11am and was able to get my tire fixed and out the door by 1pm. I was so elated and profusely thanked Brenda for all her efforts in getting my car fixed asap so I could not miss my gathering I was already late for and to get home safely the following morning. Thank you so much Sunrise Toyota and Brenda for not ruining my weekend trip to NY! I know it's probably unlikely to come back to this specific location, but would highly recommend this spot for any of the locals who live nearby.

Normally I would give them a 4 or 5. I have purchased 6 or 7 cars over the years with them. Fall of…read more2024 I had 2184.61 towards a next vehicle purchase/. I had an accident, totaled my car and bought a used certified car from them which I am pleased with. But the salesman should have applied my points to my new purchase. He did not and I did not realize it until the points had expired. I sent a certified letter to Linda Garelli which was received but got no answer. All I want is what they promised me. So far nothing. This situation surprises me so much. They always made good on their deals. My salesman was Will Diaz. He was the one to have made that application of my available points. We shall see how this plays out but until I receive any kind of answer about my complanis. I will look elsewhere. Ricl

Quality and Consistency "My family and I have been long-time…read morecustomers of Boss Auto Group, and they continue to provide top-tier service. I finally had to replace my last vehicle--which I leased-to-purchase from Frank and drove for an incredible 21 years! My new Lease process was seamless and stress-free. I made an appointment with Frank on a Saturday, test-drove my top choices, and explained exactly what I needed. I provided my insurance and registration info, and the team took it from there. By Monday, I got the call that everything was approved and ready at my convenience! I went in on Wednesday to sign the final documents and drove home in my new 2026 Rogue SV that same day. Thank you, Frank and the Boss Auto Group team, for the quality customer care you've provided to me and my family for over two decades!"

I've been in the market for a new car for several months now. After choosing the car I wanted, I…read morewas going from one dealership to the next not getting anywhere, and then I discovered Boss Auto Group. Frank helped me narrow my search and sourced the exact car I wanted which was a 2025 Volkswagen GLI Autobahn with the black package. The entire process was quick and easy while everyone was transparent and honest with all the in between steps. I finally got the car I've been after for so long thanks to Boss Auto Group. Highly recommend for your next car purchase! Thanks Frank!

Very unprofessional practices. Please beware this dealership does not take federal credit union…read morepayments or tries to verify them, they steer to push for there financing.

I had no intention of buying a Lexus, since I was a 40 year customer of Toyota. After owning most…read moreToyota models over the years, I reached saturation and impulsively stopped in to Lexus of Smithtown to prove how stupid it would be to pay so much more for-the same - with a little fluff. The upscale environment, courtesies towards customers and friendliness of the staff drew me in and the deal was sealed with the Gloriana. Her knowledge of the cars, adeptness with technology, and genuine caring way encouraged me to consider the leap. There was no pressure, just a pervasive sense of 'why not." Since that day last summer, we have purchased two RX350h vehicles and couldn't be happier. The staff is outstanding and Gloriana is a miracle worker!