PLEASE AVOID THIS DEALERSHIPS SERVICE CENTER. THEY WILL OVER CHARGE YOU FOR SPOTTY WORK!!…read more 1 year and 1/2 ago I was told my grand Jeep Cherokee needed a new battery and a new battery sensor. Additionally there were "other" mechanical issues that required a new starter as well. I trusted their recommendation and decided to agree to the work. Total bill was $1,148.00 Which was way to high according to other mechanics but that's what dealerships typically do. OVERCHARGE. Ok fine, I was pissed but I got over it becuase my car seemed to be working fine. 12 months later, my car refuses to start. I get a jump from a neighbor and it finally starts. Next day, same thing. This continues for several weeks. I called them and expected a free diagnostic of the car and for them to fix the problem. They refuse stating it been over a year and that I would have to pay for whatever the problem is... I go to my local mechanic and he stated I needed a new battery and a starter. WHAT!?!! I just bought a battery and a sensory battery from the dealership and I need a new battery and starter!?! Mind you!! I work from home so I barely even drive the car. Just had to pay 600 for a new battery/starter. DO NOT go to this place. I paid almost 1200 for what!?And my high beams are still not working either. They fixed nothing and made me pay for it.

Beware of this service center. My NY State inspection turned into a very expensive endeavor, and…read moreI'm not certain it was a necessary fix at all. My vehicle has LED Halo daytime running lights; but they insisted that the HID headlamp be replaced (actually, they told me they were replacing the daytime running light assembly, but I was billed for a HID headlight). Pretty sure they didn't install anything and just billed parts and labor. Needless to say, I won't be returning.

Rommel Quijada was beyond professional, capable, helpful and kind. Our almost 2 year old son…read morealways grabs his hand and walks around with him at the dealership. We wanted a custom Carnival Hybrid that wasn't being manufactured in a timely fashion. We instead went with V6 and Rommel found us a car the same day we updated our car criteria. He coordinated with us via text for our lease car trade in, purchase price/payment methods, car insurance. We picked up our brand new car that same weekend! We had waited since April 2025 for a car and upon slight update to V6 instead of hybrid-- Rommel got us our car and we drove it home the same weekend he told us. He was very responsive through text and made the buying process seamless. He was also very down to Earth and a genuine caring person. Kudos to Kia of Huntington for matching us with Rommel!

The average 1.8 rating for this dealership should tell you all you need to know. To me it seems…read morethey do not care about customer service (or future business). This is a long review so TLDR: despite multiple calls confirming I can do a lease return, they refused to accept the vehicle. They wasted 30 minutes of my time (plus this review). Despite requesting to speak with the manager, i was told he was in a meeting and was not made available. Told there is no assistant GM and that the only person I can speak to is a Client Advisor. No one seemed to worry about customer service. Here goes... I did not lease my vehicle from this dealership as South Shore/Tasca gave me a better price. However, I did service my vehicle at this dealership as it is in a more convenient location to me (I now regret giving them any business). When it came time to return my vehicle which was off lease I called last Friday and was told I can bring the vehicle in anytime M-F between 9-4. I explained that I didn't get the vehicle from this dealership and that I am not leasing a new Kia at this time. They said I don't need an appointment. I called again today to confirm that I can drop the vehicle off and was told as long as it is by 6pm (previously 4, now 6). Once again, I explained I didn't get the Kia from this dealer and that I am not going into a new Kia. The female I spoke with said it is not an issue. I show up to the dealership today around 10:30am and the person at the front, Dylan, tells me to try coming back in a week or two as they wont take the vehicle (my lease is up, how am I holding the vehicle for another week or 2??). I inquired as to why, and he said that they don't have space in their lot (I observed what appeared to be several open spaces). I asked if the same was true if I was going to be leasing a new vehicle and he indicated they would take it back if I leased a new vehicle from them. I asked to speak to the manager and Dylan stated that the manager, Waleed, is in a meeting. He steps away to "call" Waleed - who is "in a meeting" - from his cellphone and comes back to say that they will not accept the lease return. I explained that I called twice and confirmed they would accept the vehicle (i showed him the calls on my cellphone) and that I was a customer having serviced my vehicle there in the past. I asked to speak to Waleed but Dylan just kept saying that he is in a meeting and can't speak to me - even though he just spoke to Dylan?? Dylan advised that there is no assistant GM (can that be possible?!?) and that there is no one higher that I can speak to other than Dylan. Lots to unpack here... it seems as if I was getting into a new vehicle from them I could return the vehicle and they would find room... that was the impression i was left with. This is short sighted as I can easily become a customer of this dealership, or any other Habberstad dealership, at any time. However, after this experience I will never be a customer of this or any other Habberstad dealership. Next, the vehicle is 2 years old (2 year lease), in excellent condition, a solid trim level, and has less than 13,000 miles!! Did they even consider the fact that the vehicle likely has equity in it before they refused to accept it? Last, I called twice specifically to avoid wasting a trip, yet I was still turned away. This seems like a lack of internal communications. The fact that you cannot escalate an issue above a Client Advisor gives the impression that the customer experience is not something that is considered.

I purchased a VW Passat CC from Erik the owner @ Primary Motors for roughly $12k (not cheap)…read more This was probably the worst decision of my life so far. From the start Erik assured my the car would be fully serviced and cleaned when I arrived to pick it up. 2 weeks later the oil level was low I called Erik and his response was that it wasn't his problem and to get an oil change "its only $80" he said. I queried Erik about the car service that was promised and he had no paperwork to back it up. Done by his "in-house" guy but there is no paperwork yet the car ran low oil 2 weeks after servicing after barely any driving. The car came with roughly 76'000 miles on the clock. After driving the car only 2000 miles I got an oil pressure light on the car so I brought it straight to a VW dealership and they done a diagnostics on the car. My lawyer contacted Erik by letter about all of the defects and Erik replied stating the car didn't qualify as a lemon as the problem was reported after 60 days but had not been drove 3,000 miles. Basically washed his hands of the car and offered no help or solution as a "dealer". To my surprise they told me the CAR ENGINE was going to have to be replaced due to low compression, oil pan was fully rotted, exhaust clamp was rotted and needed new, passenger side axel was damaged and needed immediate attention, drive belt needed to be replaced, air filters was absolutely disgusting, front arm control brackets had separation and movement in the brackets. Stabilizer links had to be replaced. The brake fluid on the VW report was reported as looking like "tar". To summarize where I now am with this car, I have been without a car since November 23rd 2021. It is now January 17th 2022 and I have been dropping the car to every auto tech in Queens to repair it. They all say it is too much work and nobody will do the repairs, also the 3rd party warranty Erik sold is garbage and YOU WILL end up paying for repairs on top of your existing. I cannot believe no AUTO shop in Queens is willing to do the work as there is so much damage with the car. Primary motors never serviced the car or gave it a once over before selling as I was promised they would the day I viewed the car in their office. THEY SOLD ME A CAR BEYOND REPAIR!!! I am now facing thousands of dollars of auto repairs whenever I can find a guy to do them. I have been without a car for 2 months now. I have called the garage numerous times but nobody ever picks up my cell number anymore so I am not getting any help from the "reputable car dealer I purchased my car from" and this is a clear story of how they treat their customers. DO NOT BUY ANYTHING FROM PRIMARY MOTORS.

I purchased a BMW from this location the car is very clean the service was very friendly and…read morereliable I would recommend others to come here.

My 2025 Ram was in the Huntington service center 3 times for an issue. I was told that they have no…read moreidea how to fix the problem, so I'm stuck with the same problem after a month. IMO, they lack qualified techs. Never again will I use them!

Liars. Was promised a vehicle they had on the lot and said no need to leave a deposit. After I…read moretravel all the way there they tell me it just sold and then another person said it sold days ago. DO NOT TRUST THEM. Carly Oliver is deceptive and will waste your time. Don't waste your time like they wasted mine. They'll lie right to your face.

Always superb service . Erick and Rosh are honest and very good mechanics. I have been using there…read moreseries for years .

EXCELLENT, EXCELLENT, EXCELLENT!! Trustworthy, dependable,…read moreaffordable, HONEST!! Our family will never bring our cars anywhere else to be repaired!!!

this is a revised survey - initially I was dissatisfied but Charles E took time out of his day to…read morecall me personally about my concerns. He addressed everything and provided me with satisfactory answer.. To that end my initial statement was wrong and want to correct that here. i will continue using them. Keeping my car in top shape is important yo me and I believe Empire Subura is the place to go

I bought my first Subaru way back in 1996 and always had them serviced at this dealership. It has…read moresince changed it's name and expanded but the quality of service has never wavered I only buy the Subaru brand and will always purchase from them again.

I purchased my first car here and got ripped off completely. I was young and dumb and went in…read morewithout someone who knew the trade of buying a car. Got overcharged for a piece of crap Honda. Car had many problems with it to begin with.

Although the people were great, the service was not. I have nothing against them, but how they went…read moreabout with keeping me in the loop when it came to a car that I put money down on was ridiculous. I gave them an entire week to have the car ready and then I was told they only got to it the day before I was scheduled to pick it up. After that, they told me to wait another week so I took my money back and left.