Ryan Lameda, PA, has been my PCP for some years now and he is a fantastic PA. He is on time, every time and responds very rapidly to any and all requests. This week, I had a call with their new Practice Manager and she was extremely responsive and very helpful. She definitely went above and beyond to assist me. So, Thanks Ryan and Stella. read more

From my first consultation I knew I had found the right dr. He listened to all my needs and said if he couldn't help he would get me to right person. He's very present. He's see's you in a timely manner and his assistant Martha is the best 5 star experience read more

The worst Dr. in Dallas!!! They never answered the phones they don't care about your emergency and their portal system. It is crappy. Don't waste your time and find another doctor that pays attention to your needs. These people are useless and not knowledgeable. I wish I could give -10 starts read more

Ive been seeing Dr. pounders for 7 years now and things have definitely changed and gone downhill. NOONE answers the phone at the office, the staff is not very helpful or professional in there manner giving you glares when you come in and ignoring you. If you need anything urgent do not expect a call back or response back via the portal system. You must wait several days to here anything back. It is very unfortunate that many others have gone through similar experiences. I hope one day they will actually put patients first. read more

I have been coming to this practice run by Dr Pounders for over 25 years. I consider him and his entire staff the very best at what they do. I actually have seen Erin Simms for the past 4-5 years and she has taken extremely good care of me. I would recommend her as well as Dr Pounders to anyone needing a primary care physician here in the Dallas metroplex . Their office is conveniently located in the Oaklawn area, just west of the Dallas tollway at Wycliff. His compassionate staff will make you feel at home and hopefully you will become a long time patient as well. read more

top notch provider to the lbgt community and super nice people. filler filler. filler. filler. stupid. ui read more

Steven M. Pounders, MD - me. - Internal Medicine Near Me - Dallas, Texas

I have been a patient of Dr. Steven Pounders and his group for about 10 years, and the care I have received from this exceptional doctor and his whole practice has been beyond kind and the very top of care. This is the best practice I have EVER been fortunate enough to have been a patient in. I would highly recommend this doctor and his practice to anyone hoping to find the best professional primary care in Dallas. The word, Great, is thrown around casually, but this wonderful doctor is truly a great physician and person. His staff is friendly and does their jobs with professionalism, yet with a thoughtful and more than pleasant demeanor. Beautiful offices and a wonderful central Dallas location. I have always felt valued, encouraged, and safe in this practice. Margaret D.H. read more

Been coming to Steven M Pounders office for a long time now. The staff is very friendly and attentive. Their PAs are very knowledgeable and able to answer most any questions. They recently moved spaces and have been working to adjust. I wish it was planned out better, but hopeful it'll improve sooner than later. read more

HORRENDOUS SERVICE! Dr. Pounders himself directly moved me to a different provider because of sub-standard care received from Erin Simms. after waiting 2 weeks to see Nick Bellows, I sat in an exam room for 50 minutes without ever seeing the doctor while he walked around outside the room talking to other patients. I would not recommend this clinic or doctor. read more

BEST THING I EVER DID WAS STOP BEING A PATIENT WITH POUNDERS MD OFFICE. Absolutely dreadful for any patient who actually needs a medical doctor. After 33 years of being with them this past two years has been DREADFUL. Horrible read more

Overall not a great experience with this practice. I was a patient from approximately 2015 to December of 2022 On the plus side appointments generally ran close to on time; refills were mostly handled in a timely manner. Turn over became very high; always a red flag. At one point when discussing ED medications with a PA I was told I wouldn't get a prescription just to self pleasure. The final betrayal was when I was laid off and lost insurance at the end of 2022; I was refused any further assistance phoning in prescriptions and basically left hanging. Luckily after researching I found assistance that got me through read more

I have been going to this practice over two decades for health maintenance and pain control from 3 spinal fusions. I have nothing but praise for this office. Building a long standing medical relationship is imperative if you have a chronic condition. I find the staff very professional and in the day and age of I want it now they keep up very well with their patients needs. In fact no matter the medical problem there is not a sharper weapon than Dr. Pounders. Both my wife and I use him..... EMD read more

Steven M. Pounders, MD - Edward Dittoe - Internal Medicine Near Me - Dallas, Texas

I have been going to this physicians office for 15+ years. Staff is always friendly and accommodating. The quality of care is exceptional!

Terrible practice. It costs extra just to see Dr. Pounders (you have to pay the concierge fee for MDVIP that's about $2k out of pocket) which is supposed to assure you top-tier service. It took over 2 weeks to get a response regarding several messages left with his assistance. Then she had an attitude and was incredibly rude when I did finally speak to her. After multiple issues regarding being able to get responses and help with thing regarding my medications, I'm out. Don't waste your time here and find another doc. read more

Moving from The Bay Area to Dallas was not easy to deal with all the insurance situation. In the Bay Area I had Kaiser and it was a pleasure been with them. In Dallas I couldn't find the right place So my friend recommended me to try Steven pounders clinic. And I did made at appointment, was very easy and quick. And the sent me to Dr Ryan Oneil . And I am very pleased. With Ryan and Jessie. I feel like I am finally can relax looking for the right Dr. Those two are on top of everything. I am going trough some bad time (lost of a family member) and when I need Dr Ryan or Jessie. They are really there to help me with anything I need. They don't judge or anything of a kind. And as for Jessie. What a pleasant fella. I highly recommended those two !!!!! read more

Love the quality of care given by Everyone at this office. Highly recommend. They are very accommodating and friendly.

They don't answer their phones. Must think phonemail will take care of everything but then they don't check those messages until the end of the day. After trying to request a refill on their mobile app for 2 days I went in to the office because they wouldn't answer and I wouldn't get another chance to pickup the refill for several days if I didn't get it that day. I spoke to 2 people behind the desk as well as the nurse Ty explaining to each one in detail only to find out later none of them listened because it still wasn't filled that day. I even got a message thru the app from an unknown sender that I was the only one that has a problem getting refills thru the app. WTF I've successfully requested refills on the app before. Why would they say that. I'm not going back. read more

The front desk staff is a bunch of trash. Rude, unprofessional & just downright unhelpful. The providers are more worried about pleasing the practice instead of care. Since Dr Pounders retired this office just doesn't care & treats you like crap. No thanks read more

Please read this review if you are on Truvada/Descovy. I went to Dr. Pounders office as a new patient in February and was due for routine lab work to refill my Truvada medication. Dr. Pounders office is incorrectly billing these lab screenings as "Exposure to Bodily Fluids" instead of "Preventative Screenings." All PrEP based lab work should be billed as a Preventative screening so no cost is passed to the patient. After multiple follow ups, Dr. Pounders Office has refused to rectify these errors and I have been charged $450 and $250 for each lab work. I have tried to contact the office manager multiple times to no avail. If you continue to use this doctors office, please check your lab bills. I will never use this doctor again and I avoid all other LGBT people in the Dallas area to looks elsewhere for care. read more

I went to Dr. Pounders' years ago and left because his "partner" at the time was giving out personal patient information to his friends at the bars. Dr. P at that time was also not so caring so I found another provider that I loved. I only called because he's the only Dr. left that I recognized as being a "gay physician" (or gay friendly) and I thought I would give him another try. My current primary care physician, Dr. Patrick Daly retired about a year or so ago and Methodist took over the practice putting Blake Hatfield in his place. Dr. Hatfield seems OK but he does zero follow-ups and his staff is horrible! They can't do anything correctly. The office manager SUCKS and doesn't return phone calls and while the new location is nice, they do nothing and don't care about their patients. (Read their reviews) So, I called in to Dr. Pounder's "office" today to see if I could become a new patient. Well, this is definitely NOT a medical practice, it's a sham! As another reviewer noted, Dr. P has retired and if you want to see him, you have to pay $1800 in addition to your insurance every year and from what I can tell, he still does nothing for his patients. All that means is, you will get to see him and not an NP... LMAO!! You have to be kidding me. The receptionist was shocked to hear that I actually wanted to have a physician, not a NP care for me. She was unprofessional, unknowledgeable and while she tried to be cheerful, she just seemed uneducated and dumb! As this was my first interaction with this "practice", I assume she's a reflection of things/ people to come. I have excellent insurance and want a primary care physician that cares about my health and well-being, not an uneducated NP with no ability to diagnose or write real Rx's! As I said, this place a sham and I wouldn't recommend it to anyone. Unfortunately, Healthcare in Dallas has changed dramatically, do yourself a favor and choose wisely, this place is really not a place you want handling your healthcare needs! I hope this helps someone. BTW: No need for a reply from the practice. read more

Had a new patient appointment with this doctor today 12.21.2018. Was asked to fill out THIRTEEN PAGES of paperwork and bring it to my appointment. Just received a call that the doctor is out sick today and won't be back in until the first week of January. Absolutely gobsmacked by the lack of professionalism. That paperwork is going in the rubbish bin. That whole doctor's office should go in the rubbish bin. An absolute disgrace. read more

Everyone at this office is exceptional. I have been seeing my PCP, Chad Crager, for years now and i cannot recommend him enough. He is compassionate, brilliant, understanding and genuinely cares about his patients. The office staff is easy to work with; getting back to calls and portal messages promptly (sometimes within minutes). Multiple times, I've had problems with pharmacies unable to fill scripts, and my PCP is out of the office at that time; they will get another provider to send the script wherever I need it. I truly can't say enough good things about this entire office. I appreciate all of your hard work in providing outstanding patient care! read more

I'm not sure I've ever experienced a physician so completely engaged in my healthcare as Dr. P. and his nurses are incredible as is his office manager. (review from 5/29/13) read more

Steven M. Pounders, MD - Congrats Dr. Pounders! #25Years - Internal Medicine Near Me - Dallas, Texas

Dr Pounders is a community hero. Period. He was here at the start of the "gay plague" and he is still serving Oaklawn Dallas Texas today. Too many trusted community providers have since retired or had their practices consumed, squeezed out by "nonprofit" Hospital Inc networks. BIG Provider networks are businesses not medical practices, in my opinion. The incentive is to reward for services billed (or "encounters") over quality and OUTCOME for the patient. Bedside manner used to be a reference to how a doctor interacted with the patient. S/he was the SAME familiar face each time you needed non-Emergency care. Now a PCP visit (at Hospital Inc clinic) isn't a familiar face. It could be any one of the docs available. And the question is: Did that unfamiliar DOC/NP/PA actually read your 20-years of medical file: paper AND e-MR clinical notes. My experience is they did not have time to. I'm not throwing any shade towards the dancers! I admire your ability to strip-off and parading in front of strangers carelessly. However, I am more modest. Please don't ask to touch my junk before dinner & cocktails OR at least reading the facesheet Capitalism requires efficiency with an intolerable margin of error allowed ** and that margin is covered by (insanely expensive) malpractice insurance. + Add-in 5 administrative or non-clinical staff for each Provider, the share/shareholders, countless non-value added other moronic services, executive comp, fancy buildings and guess what What was fantastic and familiar is now more frugal and financial. Concierge and other services changes are how your independent practitioner stays in healthcare. They are symptoms of making medicine into money. read more

My first visit was great and I had no problems with Chad and my initial check up. I had just moved into this area and thought I found a new primary care physician, but my experience turned sour when they scheduled me to come in for basic lab tests (blood and urine sample) I showed up late December 2017 for the regular lab work and thought nothing more of it, until they called me a week later saying the lab had made an error and I needed to come back in for a second lab visit. At first I thought, no big deal, I'll just go in and re-do the process, it was quick no more than 10 mins. But the nightmare happened when I received a bill for BOTH lab works! I have medical insurance and I certainly don't mind paying for the initial bill for the lab work that was originally scheduled, however, I don't think it's fair for me to be responsible for the lab work done in error. It makes sense when I read all the previous reviews, I don't care who the new receptionist is or who runs the front desk, but it is still IMPOSSIBLE to get in contact with anyone. I've left multiple messages trying to get in contact with someone who can help me with my questions, but I usually hear nothing. It takes them days to call back and the most frustrating part: paying a bill is time sensitive, I cannot afford for this bill to become overdue to pay more fees! In the span of 3 weeks, calling 2-3 times a week, I've spoken to a live person ONCE, and there is still no resolution. As a medical office, I wish their front office matched the care that the nurses and doctors provided. Until they get their act together, I cannot trust my health and my time to this office. read more

I've been a patient of Dr Pounders since 2014, my Ex Husband since 2014, and now my new husband since 2015- we all have been very happy with Dr Pounders till recently-- THIS HAS CHANGED DRAMATICALLY since Dr Pounders switched over to a "Concierge" style practice and began shuffling "NON- PERK PAYING" people/Patients to his newly hired nurse practitioner (NP) staff. "Shelly" a NP was top notch and did a great job- we loved her as a NP-- but she has recently left the practice. They hired a young guy "Cameron" (NP) in July 2017. NP Cameron, is horrible- just outta school, very little experience-- bad people skills-- seriously--how much REAL medical experience can you have in your 20s?? Right outta college! On my/our last visit, to Pounders with my husband, in September 2017, NP- Cameron, totally botched and misdiagnosed my husband as "allergies" when it was IN FACT he had the flu-- my husband vomited all the way home! Cameron, issued a script for allergies - which we didn't need and STILL paid for. Cameron had awful " interpersonal communication skills" during our routine office visit. Cameron FAILED to tell or even explain to us an injection we were supposed to have prior to leaving the office that afternoon -- I declined the injection without a clear explanation as to what exactly it was for and why we needed it. NP Cameron is seriously abrasive, condescending, and cocky- for a young guy, just outta school, from east Texas, with extremely limited medical experience. Our visit with Cameron, was so bad, I went in personally and spoke to the office manager about this and asked that Cameron not be involved with any of our future medical care. I checked into the "concierge service"-- it's expensive! Outta pocket cost is like 1,400.00- paid quality at 400.00 per payment- EVERY YEAR! That's nearly 2,800.00 per year added costs, outta pocket, for my husband and I alone! Further, with this new style of practice you get a bunch of USELESS junk you don't need like "schmoozing" with Dr Pounders on occasion-- doing walks on the local trail, visiting his condominium, ect-- I can do with out all that! This seems like a money Making scam and nothing more! Sure some of the tests are great-- but overall it's really lousy to mediocre medical care. I need quality HEALTH CARE, not a highly paid guy pal to hang out with and who I can't get into see when I'm sick! I wanna see a DOCTOR when I get sick-- not be brushed off to his flunky. Today, I called to get Meds's for strept throat- I live 65 miles away from Dallas. I've gotten strept meds via the phone before in the past- no can do now- that has ALL changed. Now, I have to drive in to Dallas and get a "throat exam"- sadly, THEY HAVE NO APPOINTMENTS! I have EXCELLENT insurance (blue cross/shield-ppo), but still can't get in-- can't get a Z pack over the phone anymore-- and now my healthcare has been delighted to one of his "Lackies"-- we are NOT going to do this! There are BETTER rated doctors and practices in DFW area. HIV treatment, is relatively common place now. I called one of the other practitioners/providers in the area and they got me right in today- as a new patient. My husband and I, as well as my Ex are all 3 leaving Dr Pounders practice for a better rated, medical practice in the DFW area that puts the patient FIRST over the doctors paycheck! This WAS a good place to go-- once--but it has seriously declined in the last 12 months. Do yourself a favor-- google/yelp search other Doctors in DFW- there IS BETTER CARE OUT THERE-- without the "doctor mark up" in costs read more

I once thought Dr Pounders was great, although the front office was a shade wonky. Then he went concierge, which I can't afford. Not a problem, they said. There's another doctor who could take over. Okay... okay... but then the other doctor changed one of my meds. This was without consultation. He'd never even seen me. He was disrespecting the opinion of the boss (Dr Pounders). He didn't tell me! I ordered a refill. Nobody called. The druggst said Pounder's office just failed to respond. This is the single most irresponsible thing I have ever seen. So, no. I consider those people dangerous... as in "first do no harm." read more

Re: Dr Chad Nyland. My instinct should have been my guide much like, "Use pain as your guide". Dr Nyland simply does not have temperament for extended care. He's just impatient. I realized this from first visit, but wanted to give benefit to doubt. He's extremely brilliant with Rx's; but lacks all practical perspectives with careers that are physically & mentally aggressive to the human kind. While he insisted I return to work...weeks later I had a heart attack. I've been under great care with a PCP who genuinely and sincerely uses his medical license to patiently listen to my health concerns. I do hope should Dr Nyland need medical care he is treated with more patience and respect than I received. Ironically the referral patient who sent me to Dr Pounders office left his practice after he snapped his fingers as he was in a hurry. I present this with honest respectful perspective. My life is valuable and I'm not just a number or insurance & co-payment to them. Cheers. read more

for a visit i went in to ask for foot cream. SHELLY tells me let me see your feet. after inspecting my feet SHELLY says to me my feet are fine and hers look like that... WOW. I had to beg for foot cream she finally gave me the prescription. i also told them that i wanted to be screened for cancer and she informed me that we would schedule that when i come in in 3 months... 3 months i exclaimed. to which she LAUPHED AND TOLD ME THAT I DIDNT HAVE CANCER AND BECAUSE IM TOO YOUNG... I CANT BELIEVE DR POUNDERS KEEPS THIS WOMAN IN HIS OFFICE! she is so unprofessional read more

This group of Internal Medicine physicians and HIV specialists is amazing! I've been a patient since I relocated to Dallas two years ago. Their expertise is comforting and I can get in to my healthcare provider when I need to. Basically this practice is a one-stop provider for almost all of my needs, and they have an excellent referral system. read more

I love working with Steve Pounders regarding my brain injury and diabetic issues which at times can be really funky. Their office is a bit dis-organized and I wish I could offer to help with my past computer skills but oh well. I guess it just takes time to iron out technology issues sometimes. The best part is that there's no written scripts to schlep to the store.. it's all done and taken care of before you walk out the door. The best part is you don't feel like you're part of a 'meat market' assembly line like I did when I was going to Dr. David Lee's Uptown Physicians Group with little to no 'human element' at all. I'm more than just a number who's stuck with AARP Medicare Insurance for the rest of my life and Steve never leaves me feeling small. I highly rate this guy and his peeps. read more

Steven M. Pounders, MD - Efficient check-in - Internal Medicine Near Me - Dallas, Texas

Dr. Nyland has been my provider for years. I have never had a doctor so kind, understanding, and professional. The whole staff is amazing, from Ty at the front desk to all the MAs. I highly recommend this doctors office. Moving away and having to find a new provider makes me sad because I know that I will never find one that could live up to Dr. Nyland. read more

BEST office in Dallas! We've been going there for several years and everyone is so friendly (Ty at the front desk is always so helpful) and super timely in getting you in when needed. Dr. Nyland and Cameron Wyatt PA are awesome, and CiCi is the best!! Thank you for always taking great care of us! read more

I highly recommend the medical practice and all Dr. Pounders' associates. You have a choice of seeing an MD, OD, PA-C, or one of 2 FNP-Cs. Cameron FNP-C is excellent and has the best medical assistant, Clint, I have worked with in a long time. He is on top of all your needs and in a timely manner. I also highly recommend Chad Crager, FNP-C. read more

First of all I have never seen a more rude staff. I saw Dr.'s, nurses and other office staff belittle, shame, and treat receptionists like trash. William, Nina, and Richard all have no problem behaving shamefully in front of patients. They're inefficient, the office is not clean and it smells. No one was willing to help me become a new patient. Instead, there was an attempt to trap me into paying thousands a year just to get treatment from Pounders. Tried another provider-Cameron. Such a rude, stuck up, unapproachable, undesirable bedside manner that I was sickened by his demeanor. Plus there's a gray mutt that's let loose to run free throughout the back examination rooms. Pounders is a dr( I use that term loosely) who is not in the business of helping HIV patients, but a person who is in the business of extorting people who are looking for a Dr who can be trusted. Run as fast as you can from this facility. There are so many other providers in Dallas who are in the business of helping people-who treat their staff respectively and do not present a spectacle of mistreatment of their staff for anyone waiting at the check in window to witness. read more

I'm reading the previous review confused... I had my first appointment with Cameron today and he was amazing!!!..I thought he was thorough, caring, and a great bed side manner! I was very pleased!!!... I recommended him to my best friend and she shared the previous comment to my surprise! Yes he is new to the office, but seemingly has lots of experience! I thought he was wonderful and will recommend to friends and family! read more

Dr. Pounders entire office is outstanding from Rick to Ty, to the Dr. Pounders himself. The office and facilities are clean as well as they have amenities for patients while waiting for their appointments. Dr Pounders bed side manner is top notch and he truly cares about the health of his patients. Tanja and the entire nurse staff is more accommodating than any other office I have ever been a part of in my 40 plus years. If you need s PCP or Speciality doctor, Dr Pounders is by far the best physician to have as your doctor. read more

I'd like to extend this review to all the Dr.'s and staff at Dr. Pounders office in Oak Lawn. I would like to thank everyone at the office for always looking up for myself and all the other patients. I HIGHLY RECOMMEND ALL the Dr.'s. I'm an currently seeing Dr. Cameron Wyatt and can honestly say he's been one of the most thorough physicians ever. I'd like to definitely recognize his Nurse Assistant Clint for all the work he's personally done for me and with all my medical documents/ prescriptions. Clint has always done anything in his power to always fill out insurance documents when he sees I've had insurance issues in the past to make all medications delivered in a timely manner. I'd like to extend my deepest GRATITUDE for myself and every patient. Thank You Very Much. read more

HORRIBLE SERVICE. Let's start by talking about when I called in to schedule my appointment, whoever picked up the phone was one sassy gentlemen. Then he told me they probably dont have anything for another week or two, which I thought to myself do I really want to go to a primary doctor thats THAT busy? Where if I call to make an appointment they wont let me for a week or two? Then he said someone canceled last minute for tomorrow, a Friday at 10:40 AM. I said schedule me and I'll be there. Scheduled my appointment for 10:40 AM. So I'm running late, traffic was horrible, I'm driving from Fort Worth where I work, I call the office to let them know I'm running late cause if I wouldnt be able to be seen today, I wouldn't of took off work and drove an hour. (They were assigned to me by my insurance provider) I literally called over 10 times, to multiple different extensions just trying to get in touch with somebody, ANYBODY to let them know I was going to be late and no answer. Now just so everyone understands what went down when I got there, I'm the type of person that goes to the doctor only when he REALLY needs to while trying to avoid an emergency center visit. Had multiple things wrong with me, including my asthma, epileptic episodes, ect. all happening at once. I get there at 11:00 AM, the front desk person said I was late and they might have to reschedule me for next week and I was not happy because I tried calling to let them know I was going to be late in the first place! Had I known this on the phone call, IF THEY PICKED UP THEIR PHONES, I would of never drove there, I would of never taken off work! Yet they twisted it back on me saying well you shouldnt of been late. Yeah buddy, like I can control bumper to bumper traffic. I also feel like I was reverse discriminated against, I have no problem with gays, I have tons of gay friends but I am obviously not gay and a majority of the staff were gay and the patients in the waiting room as well, which is normal for the neighborhood the office is located in, also known as the "gayborhood", anyway the front desk person said he's not gonna argue with me, told me to take a seat and said he'll let me speak to the office manager. For the next 2 hours waiting, I heard him chatting up him and his new husbands house in garland to different clients that walked in, going around the reception to give them all hugs, I mean it seemed like a cool atmosphere if you were gay, maybe if I acted gay he would of treated me better? But for me, I feel like it was just roll his eyes and NEXT. Once I finally spoke to the office manager, I had a seizure in his office and he still wouldnt let me see a doctor, he referred me over to 2 places and both their numbers dont work. This office is a joke and I will never step foot back in there again. read more

I called this office to see if they would take my insurance. The staff could not say, and told me that only the office manager could tell me. I left multiple messages for the office manager, and he eventually called me back long after hours, and told me he would call me first thing tomorrow. He did not. I called him back and only got excuses -- in a meeting, with a patient, too busy, blah, blah, blah. My insurance is pretty ordinary and no other practice has had such difficulty answering my question. This guy is just too busy! read more