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    Steve Fernandes Custom Paint

    5.0 (1 review)

    Services - Steve Fernandes Custom Paint

    Auto customization

    Auto electronics installation

    Engraving

    1 More Service

    Graphic design

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    9 years ago

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    Pickup Outfitters

    Pickup Outfitters

    (12 reviews)

    I brought my truck and utility trailer to this shop for professional trailer wiring. While there,…read morethe manager recommended installing an aftermarket electronic brake controller in addition to rewiring the trailer plug and installing rear suspension air bags. I agreed and left the vehicle for the work. Upon pickup, the installation was demonstrated, but on the drive home I discovered the new brake controller never functioned and consistently showed "disconnected," even with a trailer attached. The factory-installed Chevrolet brake controller continues to work normally. The aftermarket unit has never operated as intended. I returned a few days later with another trailer and reported the issue. The controller still did not work, and I became concerned because it appears to be tied into the truck's existing brake wiring. I am not qualified to safely remove or rewire it, and attempting to do so could interfere with the factory brake system. That is exactly why I relied on a professional shop. Because this involves the braking system on a vehicle used for towing, I also have concerns about how an unresolved, professionally installed modification could be viewed from a safety and insurance standpoint if an issue were ever to occur. I was told the issue would be reviewed and that I would receive a follow-up, but I was never contacted. The controller is not returnable, cannot be safely removed by me, and I am unwilling to have further work done on the system given that it was not resolved after multiple visits. This is not about the cost of the part--it is about safety and responsibility. The brake system as currently installed was done by this shop, and any issues related to that installation are beyond my ability to correct. Based on this experience, I cannot recommend this business for brake controller or electrical work.

    Bought a new Toyota Tacoma in May of 2023 and went right over to Pickup Outfitters in Lodi CA to…read moreget a Leer camper shell fitted. They ordered it and all was fine, they installed it, I paid my money and left a happy camper. Or so I thought. Fast forward almost exactly 2 years...I had noticed the shell leaking during the past winter's rains, along the passenger side inside seemingly between the shell and my truck's pickup bed. Leaking quite a bit. I had not noticed it the prior year but hadn't really taken the truck out all that much because I still had my prior Taco and was kind of saving the new one. Wrong approach as it turns out. So I head over to Pickup Outfitters in Lodi to consult as to how to deal with the leak. I knew I was probably past any factory warranty as two years had passed but I figured since it was probably a problem with the install and not the shell nor the truck, they would stand behind their work. Spoke with a Mr Richard Levinson, of Inside Sales, who seemed a very nice gentleman. He looked at the truck and shell and asked me if I had had it removed from the truck. No, sir, have not touched it since you guys installed it. Did you buy it here? Yes, sir, I did in fact buy it there. Did we install it? (This was getting a little tedious but whatever) Yes, sir, you did indeed install it. Do you have the invoice? No not with me, as I live some ways away and just happened to be in the neighborhood and dropped in, but I am sure you can look it up on your computer, right? Well, not exactly, not without the invoice number. Huh. We discussed a likely remedy for the problem: I bring in the truck along with approximately $300 and they could uninstall and reinstall the camper, replacing the gasket between the shell and the bed and/or seeing what else might be amiss. I mentioned that, hey, that seems kind of excessive since I had paid full tilt for both the shell and the install there, so even though it might have been two years, wouldn't they like back their work or at least like split the cost with me...after all its mostly just labor we are talking about. He said to call back the next day with the invoice number and he would talk to his boss and see what he could do. Fair enuff. So I called back the next day with invoice number and Mr Levinson said he would check up on it and get back to me the next day. And indeed, the next day, today in fact, he did call back and left a voice message. He had spoken to Leer and their response was nope, 1 year warranty, and that was that. So, I called him back to see if we could negotiate something a little more fair. Mr Levinson answered and we had a nice chat, but he did not budge from that stance: he said I would need to pay full price plus parts for the R&R of the shell, even when I reminded him that this was mostly a matter of them backing their own service and installation when there was a problem, even though I had let it slide for a year past the material warranty period. This did not persuade Mr Levinson, who repeated that Leer said there was only a 1 year warranty (I failed to ask why he called Leer instead of talking with his boss as he said he was going to do the prior day, because the problem did not appear to me to be a problem with Leer so much as a problem with the local installation) so I asked if perhaps he ever read their Yelp reviews, and he did not seem to understand what I was referring to. I also may have mentioned that I would be more than happy to leave one detailing my current experience. He said that was fine and have a nice day, and I returned the sentiment. Very pleasant man to chat with, I will give them that. So, here we are...I need to find someone to remove and reinstall my camper shell because I sure as heck am not going to pay these folks any more money to remedy a problem that near as I can see they caused, not to mention the fact they don't seem all that sympathetic to my situation and actually much more focused on separating me from some more of my cash. I thought others might benefit from my experience. Would I buy a camper shell from these folks in the future for any further vehicles I buy? I think the attentive reader can figure out the answer to that question pretty easily. So, in summary, while these folks are fine to buy something from, its the installation and service after the sale that might cause problems. I would advise potential buyers to consider other options before plinking down their cash (cash money, because, as mentioned in another review, they want a "service charge" for paying with a credit card) or at least paying strict attention to any warranty expirations and making sure you do not dawdle on making any problems known to them in a timely manner. I will be interested in learning if indeed no one at Pickup Outfitters in Lodi California reads Yelp reviews.

    Steve Fernandes Custom Paint - autocustomization - Updated May 2026

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