There's very limited selection in style and size, no size indicator on shelf so you need to spend…read more30min+ looking for 1 specific size and color. Cashier can't and does not count cash in front of you, we got $51 instead of $59 for exchange, went back in and cashier added dollars and we counted again before leave still missing a dollar. Seriously? Had to wait for cashier check out other customers, there were no apology/conversation for the mistake (twice) and I felt the 2nd employee/manager(?) standing by is very ignorant and idk maybe racist against Asian? The 2nd employee/manager just watched us wait this whole time with long face, did not greet us, did not assist, only greeted and apologized to the other customer (non-Asian) who checked out while we waited for cashier to correct cash 2nd time! Never heard of this business and will never come back, only good lesson today is to teach my brother how to count cash correctly (from cashier experience) so hopefully he won't get mistreated and cheated with cash transactions in future :)

DO NOT BUY SHOE CRAP NIVAL ON LINE ! bought size 10 by mistake and I tried to exchange for size 9…read moreand they don't have the color or the size I'm looking for anymore ! And it's only less than a week later ! $24.99 + TX to the trash ! Customer service sucks big time !

picked the item with the buy 1 get 1 50% off tag, brought to the check out with full price, took…read morethem back to show them where i get it from with the tag, then they told me that for the old item that made couple year back what a waste time

I'm not totally sure why they need so many employees because they all just kind of hang out…read moretogether behind the counter. They might be better off allocating those wages towards preventing stock-outs. I've been here three or so times now and they have not once had inventory of the various shoes I was looking for. Each time they just say "yeah it's way better to order online". I have to come here with zero expectations, which is pretty frustrating.

They have a good, if not overwhelming at times, selection of shoes. The loyalty program is…read moregood--there are lots of coupons an option rewards are pretty easy to earn. Don't overlook the clearance shoes in the back. Mixed in with last year's trends are some deals. I get my Chuck Taylor All Stars there. They take old shoes for donation or recycling. This location is always tidy. Staff always seem happy to help you. Be careful entering or leaving the parking lot. There are often accidents. The entrance/exit is close to the often-chaotic intersection of Colorado Blvd. & Mexico Ave.

Service: pretty close to zero. Selection: impressive. value: not sure but I guess it was OK…read more Massive store with thousands of shoes. But don't expect any help from anybody in the store. There are two or three employees walking around but mostly restocking shelves. There are scattered benches where you can try on the shoes yourself. Maybe this is the future of retailing. Not a lot better than ordering the shoes yourself on Amazon although at least you can try them on.

Very limited selection. Staff is helpful. Store manager is…read morevery unfriendly and unhelpful.

Came to grab my son some light up shoes that he wanted. Pretty good selection of clearance shoes,…read morebut not all of the sizes we were looking for (my daughter has to grow into hers since they didn't have her size). The staff wasn't super involved, but they were friendly.

Super stoked that I came in and found some amazing CHOOKA cheetah print rain boots marked down from…read more$49.99 to $24.99!!! This brand is waterproof, very sturdy, comfortable and good quality! I was dying for a pair of these because for me they are the perfect boot to wear during the transition from fall to winter since they have such good grip but are not as hot and insulated as winter boots when the weather isn't exactly calling for that yet! Plus it's a great way to introduce pattern into your style while keeping everything else simple just for a pop of something eye catching! Super cute and just what I needed! I tried on some of the more fall forward trend of boots and found most of what I tried on not looking very feminine and living very tight on the foot. They made my arch cramp some of them.... so I haven't found the perfect fall or winter boot yet but these awesome rain boots will do just fine for the time being! I'll stop in later in the season to see what styles they bring in!

My family got followed as soon as we walked inside the door. I am guessing there was a new woman…read morebeing trained the day but she explain to us what the Bogo deal was . Then her trainer followed us. She is was a bigger lady wearing a peach hoodie so she was very hard to miss . The most upsetting thing about being followed around the store offering a bogo deal is that when I needed help the lady avoided me like the The plague. She specifically crossed to a different isle & Wouldnt look up which made me have to yell to get her attention. I have shopped at other off-Broadway shoes and I'm not treated like this by the people who work there. I don't like being racially profile. I understand that I'm a black woman and my mom is a black woman and my mom's friend is a black woman and we have two black daughters but that does not mean we're going to run inside your store and steal everything. It's almost pathetic the way that I've been treated at this place multiple times. At least this time I was greeted at the door. These employees are either taught to racially profile or they choose to . We were the only people being followed the whole time & the only black family in there . If I feel that I have to come in & be rude to your employees because they way they treat me , I will just not go . I can spend my money else where . Seeing how Empty this store is constantly, I wonder who else feels the same .

This is the ONLY shop I trust with all my shoes and special items like my Louis Vuitton bags…read more Nicholas is a true craftsman cobbler and has refined skills that you cannot find anywhere else. The shop also carries many fine brands and they have the hard to find Merrell Jungle Moc also trending on TikTok.

I took my vintage Coach purse to this store months ago for some strap repair, but never heard from…read morethem. I've tried calling, but all I get is a busy signal. So I've tried stopping by; but they are never open, even during their posted business hours! Now, there's a sign on the door that says another company is handling their repairs, so I called them. THEY DON'T HAVE MY PURSE! They said Comfort Shoes still has it and that they would call me the next day. That was 2 weeks ago, still NOTHING!

My first time at a Boot Barn looking to purchase my first pair of boots and I must say it was a…read moregreat experience. The employee who helped me was very knowledgeable and courteous. The price range I was looking for had a variety of choices. I couldn't leave without buying a pair and some other items.

Horrible experience went in to try some clothes and got a couple of pants and 2 pair of boots, tell…read moreme why my wife tells me they 4!!! Not 1 but 4 workers were waiting out side for me because they thought I was going to steel, never going to this store ever again!!.

Service is very good, store clean and orginized, and the selection and value keeps us coming backread more

The staff are amazing they help me out so much. Really friendly and they help me check for…read moredifferent selections of shoes.