This is the second time in the last 5 years we've had service from Sterling and once again, they are truly the best company for pool equipment repair out there. Homan responded to my email immediately, came within a couple days to give an estimate then when here to do the work he investigated our issue further and said no, it didn't make sense to replace what we were about to replace. He said there's still life in it and refused to take any payment for taking apart things to investigate. It's very rare to get this kind of integrity in a business and I wouldn't hesitate to call on Sterling again. I'd give 10 stars if I could! Thanks again Homan! You're the best! read more

Now nearly 10 years since my original review. This organization has been great. They have kept the pool in great shape and communicated wherever there were problems. A pump finally failed and they very quickly put in a more efficient pool pump. Their weekly service has been excellent. Looking forward to another 10 years working with Sterling Pool. read more

If I could give them 100 stars I would. We have had Sterling service our pool, equipment and solar for almost 15 years. They are extremely competent, reliable, friendly and very fairly priced. It has been a pleasure to work with them all this time. If you need a reference ask them to give you my (Mike L) phone number. read more

I chose another company for my pool service. Price was an issue in my decision ...

We had Sterling upgrade our old pool control panel and we were very happy with their communication, promptness and the high quality of their work. Would not hesitate to recommend them! read more

Wonderful customer service and i live at old mill and they help us take care of our pools

Very responsive. Quick high quality service. Hired them as a third opinion for a problem I was having with my hot tub, and they fixed it in 20 minutes and for $1,500 less than the other "experts" recommended. read more

Homan from Sterling Pool is an excellent technician! he came to check on an issue with my pool Sta-Rita MaxE heater. He did a good job in troubleshooting the issue and fixing it on the spot. his is knowledgable and answer questions clearly and simplify the technical issues. read more

My Dimensions One Spa had a couple of leaks in the plumbing. Homan demonstrated exceptional knowledge and creativity as he replaced the heating element and sealed the joints. The problem were more extensive than he could have forseen, but he was extremely fair and professional in taking care of the complications. I rely on a technician whom I can trust to have excellent judgment and scrupulous integrity, and Homan really delivered. Highly recommended! read more

The heater in our hot tub went out, so we called Sterling who sent someone out the same day. The very friendly and professional serviceman did a full inspection, found the problem, gave us a quote on site, ordered the part that day, and was back two days later (as soon as the part came in) to install it. Both times the guy came he was right on time, was quick and very friendly. Highly recommend Sterling Pool Supplies & Service. read more

We buy all our pool chemicals here and always get our water tested. This independent owner operated store always has the right prescription for our pool needs. We maintain our own pool. When we needed equipment service, they handled that too. My neighbors have their monthly pool service and they can write their own review. Sorry Paul M. had a bad experience. This is not the norm. read more

I've worked with this company for about three years or more. On the positive side, the owner (who is a technician, at the same time) and their chief technician are very knowledgeable and proficient. On the negative side, the owner is extremely arrogant and overbearing. For two years the same maintenance team serviced the pool and I was very satisfied with them. Then they decided to change the crew and sent me a new hire. That guy was obviously sloppy, careless and negligent. I tried to request that they send the former team but to no avail. Things worked out for about a year until one day when, after the guy's visit, I found that the pressure gauge on top of the filter tank had been broken. The guy wiped it out while walking by with his pole, or in some other way. It is an accident that could happen, but he should have informed his supervisor and have it replaced. Luckily, I noticed before the the pump had started and splashed water all over the place for hours (which could have happened) had I not noticed the damage. I called the owner and requested that they send another team for maintenance. He simply scorned me and canceled the maintenance. He came however, and replaced the broken part in three minutes. The moral: it is a company I would recommend (although their current prices are quite high), but one should not get in contentious discussions with them, because one would lose. read more

Great shop. Yes it is small and does not have a lot of toys and such. But if you need supplies, parts, or service they are excellent. I went in once, bought an incorrect gasket and messed it up when I installed it. I came back later to get the right one and not only did he personally make sure I got the right one that time, he did not charge me for it. Their parts and chemicals are significantly cheaper than Leslie's too. They service polaris sweeps for no labor as well (looked great too). Very happy. Sort of a mom and pop pool supply alternative. read more

He got exactly what I did need to fix my pool solar panel, he was knowledgeable about all the details I needed to know.

This is a small store but for points they loose in size they more then make up in service. They are very helpful, will answer any and all questions, and if they don't have what your looking for they will order it. Also, they will test your water for free and tell you what you need to do to bring your pool chemicals up to where they need to be. They also carry your chemicals out to your car and put them in your trunk for you. read more

Sterling Pool maintains our townhome complex pool and spa. They are very knowledgeable, responsive, friendly, and do a great job cleaning and providing mechanical repairs. They are aware of County regulations and help to keep our pool and spa in compliance. They are not the cheapest, but having tried several other companies, we returned to Sterling, happy to pay a bit more for much better service than we found elsewhere (stay away from Excel Pool and Spa!!). read more

Sterling has repeatedly responded to problems our hot tub encountered ranging from the heater to leaking over 6 years. They have come out very quickly and worked until the problems were resolved. It is awesome to find talented people with deep knowledge and dedication! We recommend them highly without reservation! read more

Sterling is providing great pool service for me. They are incredibly reliable, knowledgeable and personable. They have responded quickly to questions about my pool and have come out the same or next day to check any problems I am having. Their service rates are also reasonable. read more

I can't say enough about sterling pool. I quit going to Leslie's because I finally determined they really don't know anything. They just want to sell stuff you don't need,anyway every time I have had a question it was always answered in a way I understand. I was finally I was in need of a new reel for my solar blanket (20yrs). They ordered new reel,installed it,installed new blanket. Did a terrific job. On time cleaned everything up. Took my old reel wow is all I can say. Very professional company. Maureen read more

I called to see if sterling pool had the bulb I needed for my pool and they did. I stopped by after work and the person who helped me remembered my call and ran to the back to grab my part. He also offered some helpful advice regarding installation and was clearly familiar with the part and process. Great experience! read more

I have been a customer for over 15 years. Their products might seem to be more expensive than the chain competitors, however, Sterling's chemicals last longer in my pool and spa which is a huge plus for me. Sterling also has long term employees who are very knowledgeable. Their pool maintenance and repairs service are very reasonably priced. read more

These guys are really great. They come when they say they will and don't try to up-sell. My neighbor, who was happy with them too gave me the reference. My in ground spa does not need much service, but, when it does, they do a great job. read more

Went in the get a part for the pool replaced. The store manager, Ye, was super friendly, professional, sold me only what I needed (he cleaned what I could keep from the old part an put it in the new one) and also gave me a short piece of hose to replace my old one at no extra cost (the hose was not broken but a bit brittle). Thank you for great professional service! read more

I worked with the store many times - from having my pool pump installed, to taking the sweep to the store for repair, to getting the quotes on various services. I always get the most honest and best services. read more

Don't overlook this place! Their store may not be big or prominent, but we got great service when we had filter issues, and their price on filter cartridges was way better than their competitor's. We are satisfied customers. read more

The pool guys from Sterling Pools in Mountain View have been cleaning and maintaining our pool and solar system for many years--at least since 2007, maybe longer. We know the owner, the front desk guy, the solar guy, and the weekly cleaning guys. Someone always comes immediately if there is a pool problem. They all are friendly and knowledgable. We have never had a complaint. We would never want to be without them. Thank you, Sterling Pools! read more