Sterling Physical Therapy and its staff treated me for my osteoarthritis and the difference between now and when I first started going is like night and day. Initially I was in a lot of pain and now the pain is minimal I would recommend them to any one. Anthony P. read more

**Update** - Do your research. Check active PT licenses for staff. They do not have a website. The health of the patients are at risk and surely an insurance scam. Insurance companies paying a lot of money for very poor service. The one star is because the staff who are walking the patients through their exercises are friendly. But honestly they know nothing about why you are there. Maybe if I was at my third or fourth visit they would have asked. Okay, maybe whoever is looking at the clipboard knows. They also have staff walking around cleansing the equipment however not sure they are actually cleaning where the patients put their hands, I could have missed it. First day is an evaluation day. I was in and out after maybe 15 minutes. Later I thought that wasn't enough time to really get a full history or importantly explain the goals of healing. My complaints are very similar to others who have posted. You walk in and the first question after you give them your name is, "when can you come in for you next appointment". Oh and everything seems to be on paper. Maybe they put it in the computer later, I don't know. On my first day of therapy I questioned the exercises and asked what they had to do with my hand injury. Staff instantly stopped and put me in a room. I sort of felt I was being punished but it seems this is the room you go to when you question anything. The "guy" comes into the room, I guess he is maybe the certified therapist? I don't think he actually ever said his name. He proceeded to tell me about all the connected muscles from my shoulder to my fingers and all the different joints in between. Funny he gave some outrages number of the joints I have in my wrist. He never evaluated my injury, buy what others have said, maybe I am glad he didn't. Also, it seems they start almost all patients on the "body shake machine" which I thought was super odd. After doing some research, this is definitely not what I needed for a hand injury. I noticed when another patient came in later he passed on that equipment. I did the same thing on my second visit, I really did not like it. I found out later this is all the "rave" now a days. I must have been passed to 4 or 5 staff members as I rotated around to each workout machines. Sometimes passed to other staff while at the same machine. Maybe it is good to have so many staff but none of these people really knew what I was there for. Doing 20 reps per machine did not make any sense to me. 20 reps per and your done, how is that really helping anything. This is how things went on my second visit as well. Oh and now I have irritated a previous shoulder injury. Finally got to working the area of my actual injury. The staff started me off with one exercise and walked away, never came back to make sure I was doing it correctly. Next staff came along and helped me a little more. This is actually where an older wrist injury started hurting again. Then went to the water massage bed. I guess this was to relax all the muscles that were just worked, my shoulders. In reality all this machine does it get a little of my upper back and all of my lower back. It did not touch my shoulders or between my shoulder blades. Then the tens unit. They asked me what was hurting. I said my wrist where my previous injury was but not my current injury. Okay, done with first day. I will admit walking into my second visit and was super skeptical but hoping it might be different. I was coming in a little earlier so maybe it wouldn't be too busy and maybe things would go better. No luck. Second visit pretty much went the same way. First thing, go to the "body shake machine". I advised I did not want to do that so they sent me to the next machine. Arm/shoulder stretch. On to the machines. Same thing, 20 reps per and was passed to at least 3 or 4 staff. Then to the waterbed massage, then they asked about the tens, I said nothing really hurt (meaning hand or wrist) and they said "ok" see you next session. I purposely said nothing else and walked out. So what did they miss? Never even worked on the whole purpose of my therapy, my hand. On both my therapy days, I never talked with the person who did the first evaluation. They never came to ask how I was doing therefore did not know how my hand injury was feeling. Due to previous injury flair ups, I will not return. I will wait and talk with an orthopedist and have better insurance to go somewhere else. Also, the cameras are everywhere. A bit odd but maybe they are truly for security, either at night or any complaints about staff or staff complaints about patients. Still a bit creepy. Yes, all companies have cameras, I get it but with all the other concerns it seemed creepy. I never checked if there were cameras in the rooms. If you have gotten this far, I think their therapy is concentrating on the whole body strength and if you are lucky maybe, just maybe that is what your body needs. I will not be returning. read more

My mother attends physical therapy at Sterling and for a woman about to turn 80 she has never felt better

Great place to go to physical therapy the therapist are really nice and helpful and the assistants are great I love the equipment all state of the art highly recommend this place to everybody read more

People who work there are rude! The "doctor" acts like he knows what he's doing but he doesn't he made me start doing physical therapy due to knee pain but didn't order an MRI. Turns out i had a torn meniscus and his fake doctoring made it tear more so don't go here because they are not professionals.!!!! read more

Great quality of care, office personal is responsive and very attentitive to your needs. Physical therapists are amazing as well! would highly recommend!! read more

I guess people mainly leave bad reviews and I just want to take the time to thank everyone at sterling therapy for excellent care towards my mother and I. I was a patient here and now my mom is. They're always very gentle and understanding when it comes to body limits. They make sure you're happy with whatever exercises you're doing. Fully staffed to make sure all your needs are cater to. The main therapist is also very nice and understanding. read more

I would give this negative stars if I could! This place is a joke! They do not personalize the exercises for your particular injury. They just run everyone through the same exercises. When I came in, they didn't even have a chart on me, and even though my injury was on my ankle, they wanted to put me on a machine to strengthen my shoulders. When I told them I wouldn't do it, and I wanted to speak to the doctor they stuck in a room. A man, who was supposed to be a doctor came in very close to me, put my leg on his leg, closed his eyes, and started to feel my leg with his eyes closed. As he made his way to my knee I made him stop. He did not like that and started to get angry. I walked out and will never go back! Don't allow your female friends or family members to go here! read more

Sterling Physical Therapy - This is the part of the bathroom. - Physical Therapy Near Me - San Jose, California

Horrible experience 1. Staff was not friendly. When I asked questions, they didn't seem knowledgeable 2. When I scheduled the initial appointment, no one told me the cost and only told me afterwards. I didn't know what to expect. No one told me it's cash or check only. 3. After my initial appointment, I was told no useful information. She told me to ice and walk around .... I definitely will not be back. Edit: This place is a scam. The day of my visit they asked me to pay in cash and I did. And they invoiced me a week later... read more

The gals who checked me in were very kind and friendly. The physical therapist who came in was wearing a white doctor's lab coat, despite not being a doctor. He was very hands on with me despite me only meeting him within 5 minutes. My injury in question was regarding my knee. Before telling me what he was going to do and why, he slid both his hands between my knees, separating my legs. Instead of having me sit on the table, while I was sitting in a chair, he placed my ankle across his lap and was very close to me. I understand that physical therapy can require close contact, but this was highly irregular and felt very inappropriate. He was also very negative in the discussion regarding my care plan. I DO NOT recommend going here or taking your loved ones here, especially women. read more

This was a good physical therapy experience for me..the nurse there Diana is super nice and helpful..can't wait to come back for my second session. read more

I started physical therapy here approximately four weeks after an ACL reconstructive surgery (patella graft, same knee) still in the brace and barely walking due to the pain and swelling. After going here for approximately a week, I realized that the exercise programs aren't made for specific injuries or duration. My first appointment was solely meeting with the physical therapist, who only insisted that I use coconut oil on my scars so they don't "heal ugly" and inquired if I had always been the weight I had been upon walking in (200 due to heavy weight lifting for years, though naturally have always been about 180). There was not much mobility testing or strength testing with where I was on my recovering to individualize my program or begin healing. The first day I actually did PT, someone who appeared to have been there much longer than I had was doing the same exercises at about a similar weight. After about three sessions, I realized that that pattern was consistent with all the patients. Patients rotated through the same handful of exercises, with the only variations being about 20 minutes of the hour. Within those 20 minutes, you'd focus on the same upper body or lower body exercises dependent on injury. No homework was provided, which is a regular for physical therapy. However, reminders not to play contact sports and to use coconut oil was a given upon my next meeting with the doctor. The staff, though nice, are dealing with so many patients at once that their attention is frequently divided. I usually went home with a significant amount of pain and swelling, though had been told that "swelling meant it was healing". As a medical professional myself, I know that isn't the case. So, I switched physical therapists and had to tell the new one the exercises I was doing, to which she stated my knee was not in a condition to perform all but one of the actually exercises that Sterling Physical Therapy was having me do. Definitely would not recommend this clinic. read more

I could of give no star if it was available, this PT office is not doing the work Recommented by the doctors to get better, they have some workout equipments there and no matter you go there for knee or back , hands or shoulders, there are three aids working there asking you to start on those machines like a fitness club, the physical therapist is there walking and doing nothing to help or show you what you need to do for that body part to improve and get better. No handouts either to help you practice at home, You are there for him to make easy money from your insurance. I won't recommend this office at all. read more

I should have done research before going, so that's on me. My previous PT location couldn't take on any more patients, so I was looking for a new place to go for a recent calf injury. Positives: Friendly staff, clean, convenient location, able to see me the same day. Location: Small, outdated location with no decor and bare-bones equipment. I could live with that since it was clean. What the therapist did do: - Sat very close to me, and had me rest my injured leg ON HIS LEG to do the evaluation. - Squeezed my calf a few times and looked for bruising. - Talked a lot about ice, and the importance of being in shape. - Criticized my orthopedist. What the therapist did NOT do: - Have me sit on the table for the evaluation (or have me rest my foot on another chair). - Use any measuring equipment (such as measuring the angles at which I could bend my ankle) - Test my strength or flexibility in any way. - Ask me about my mobility goals. - Apply physio tape. - Do any massage. - Show me basic exercises that I should do at home before the next appointment. - Tell me what to expect in future appointments. While this was an evaluation appointment and I did not expect full treatment, any other place would have done a complete evaluation, do some basic tape/massage work, and would give me light homework. I called the next day to cancel all further appointments, and the receptionist was very nice and accepted my feedback kindly. I went to a new PT location today where the therapist was very professional and followed basic physical therapy standards (and more). read more

So i had total knee replacement on 4/20/21 Went to this place for PT 3 weeks later and they did nothing for me. Had about 15 visits and had to have a manipulation done. I switched to a new place and they are doing things i should have had done. Sterling never measured my range nor worked the knee. Do not go to sterling physical therapy read more

This place is amazing. The staff are welcoming and nice. Everything went smoothly and the atmosphere is great. They have several rooms for different machines. Rooms are clean and they wipe machines frequently. I'm happy I found this place. read more

Twice, I have been in need of physical therapy after accidents and after other means of treatment didn't help my condition, and twice, the therapists and staff at Sterling Physical Therapy have helped me heal and rebuild my back, neck, and lower back to where I could function well. The staff is caring, compassionate, and works with you to accommodate your schedule. I highly recommend Sterling Physical Therapy! Leslie G. Teacher San Jose, CA read more