I started going here September 2020 because I had surgery for a torn ACL and meniscus, and needed…read morephysical therapy rehabilitation. Long story short, this place is amazing because they are equipped with a full staff that works hard at helping you regain mobility and strength. My therapist is Amanda mainly, but I've also worked with other team members and physical therapists. The staff is very kind and supportive and they care for their patients. I was on crutches for like 3 weeks and got off of it fairly quickly and began walking on 2 legs. This place really encourages you to believe in your capabilities; of course with my surgeon/doctor's approval as well. I recognized that they communicate with my doctor's office as well for updates, etc. My PT started as light exercises to get range of motion back, but we've transitioned to weight, strength, and agility stuff since it's been 5 months since my ACL reconstruction. I'm very happy with the results, and I intend to continue doing PT here until my one year mark August 2021. They got me on the treadmill, bike, and we do a lot of weight stuff. Highly recommend this place for anyone trying to rehab their body. My knee feels a lot stronger than it did back in August 2020. Their appointment desk is also kind. They consider your schedule and are very cool people. This place takes proper care of its patients. They also are safe with COVID orders. They clean consistently and wipe everything down. They take temperature of everyone before they enter the gym. Masks are mandated. Great staff.

I can't review the therapist because they cancelled my appointment less then an hour before my…read moreappointment. (If we get changed for canceling less then 24 hrs, shouldn't they pay us for cancelling less then 24 hours? Just a random thought) I had called over a month prior to make an appointment and confirmed they had the referral. I had called insurance to make sure also that the referral was sent and I got the confirmation number from the insurance company. When the receptionist/insurance dept from Silver Creek called to cancel blaming the mix up with a colleague, she told me she would check everyday for the referral. Weeks later no call. She also didn't let me get a word in until I yelled, which I did cause I couldn't get a word in. I did apologize. Very frustrating. I waited a week and a half to hopefully hear back before I wrote this review. I'm still getting approval referral letters from insurance and notices from my doctor a referral is in and not being used. This sucks cause it's down the street from my house and hours are great to not interfere with school drop off and work.

I had 19 visits with the staff at Sterling. I'm 77 and had a hip and back injury. I cannot say…read moreenough about their professionalism and friendliness . Coming in early was never an issue. Each session was about an hour and a quarter, ending with a 15 minute backmassage on an automated table. This place is nothing like other therapy locations, and I have been to many over the years. My body is so much stronger, especially my "core" muscles. Thank you Sterling!! D. Robinson

**Update** - Do your research. Check active PT licenses for staff. They do not have a website…read more The health of the patients are at risk and surely an insurance scam. Insurance companies paying a lot of money for very poor service. The one star is because the staff who are walking the patients through their exercises are friendly. But honestly they know nothing about why you are there. Maybe if I was at my third or fourth visit they would have asked. Okay, maybe whoever is looking at the clipboard knows. They also have staff walking around cleansing the equipment however not sure they are actually cleaning where the patients put their hands, I could have missed it. First day is an evaluation day. I was in and out after maybe 15 minutes. Later I thought that wasn't enough time to really get a full history or importantly explain the goals of healing. My complaints are very similar to others who have posted. You walk in and the first question after you give them your name is, "when can you come in for you next appointment". Oh and everything seems to be on paper. Maybe they put it in the computer later, I don't know. On my first day of therapy I questioned the exercises and asked what they had to do with my hand injury. Staff instantly stopped and put me in a room. I sort of felt I was being punished but it seems this is the room you go to when you question anything. The "guy" comes into the room, I guess he is maybe the certified therapist? I don't think he actually ever said his name. He proceeded to tell me about all the connected muscles from my shoulder to my fingers and all the different joints in between. Funny he gave some outrages number of the joints I have in my wrist. He never evaluated my injury, buy what others have said, maybe I am glad he didn't. Also, it seems they start almost all patients on the "body shake machine" which I thought was super odd. After doing some research, this is definitely not what I needed for a hand injury. I noticed when another patient came in later he passed on that equipment. I did the same thing on my second visit, I really did not like it. I found out later this is all the "rave" now a days. I must have been passed to 4 or 5 staff members as I rotated around to each workout machines. Sometimes passed to other staff while at the same machine. Maybe it is good to have so many staff but none of these people really knew what I was there for. Doing 20 reps per machine did not make any sense to me. 20 reps per and your done, how is that really helping anything. This is how things went on my second visit as well. Oh and now I have irritated a previous shoulder injury. Finally got to working the area of my actual injury. The staff started me off with one exercise and walked away, never came back to make sure I was doing it correctly. Next staff came along and helped me a little more. This is actually where an older wrist injury started hurting again. Then went to the water massage bed. I guess this was to relax all the muscles that were just worked, my shoulders. In reality all this machine does it get a little of my upper back and all of my lower back. It did not touch my shoulders or between my shoulder blades. Then the tens unit. They asked me what was hurting. I said my wrist where my previous injury was but not my current injury. Okay, done with first day. I will admit walking into my second visit and was super skeptical but hoping it might be different. I was coming in a little earlier so maybe it wouldn't be too busy and maybe things would go better. No luck. Second visit pretty much went the same way. First thing, go to the "body shake machine". I advised I did not want to do that so they sent me to the next machine. Arm/shoulder stretch. On to the machines. Same thing, 20 reps per and was passed to at least 3 or 4 staff. Then to the waterbed massage, then they asked about the tens, I said nothing really hurt (meaning hand or wrist) and they said "ok" see you next session. I purposely said nothing else and walked out. So what did they miss? Never even worked on the whole purpose of my therapy, my hand. On both my therapy days, I never talked with the person who did the first evaluation. They never came to ask how I was doing therefore did not know how my hand injury was feeling. Due to previous injury flair ups, I will not return. I will wait and talk with an orthopedist and have better insurance to go somewhere else. Also, the cameras are everywhere. A bit odd but maybe they are truly for security, either at night or any complaints about staff or staff complaints about patients. Still a bit creepy. Yes, all companies have cameras, I get it but with all the other concerns it seemed creepy. I never checked if there were cameras in the rooms. If you have gotten this far, I think their therapy is concentrating on the whole body strength and if you are lucky maybe, just maybe that is what your body needs. I will not be returning.

I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

The water therapy is super amazing. Hillary's technique, her touch, her feel as she floats and…read moremanipulates my body around while floating around in the pool,is simply amazing. I have had two hip transplants on the same hip and have multiple therapy's and massages over the last two years and nothing compares to my experience today with Hillary at More clinic. For the first time,my hip has felt relief and looseness. I think the likliness of my hip healing and becoming "normal" now has potential. Thanks More clinic and thanks even more Hillary the healer.

Physical therapy. Outstanding therapists who have helped me recover very solidly. A special thank…read moreyou to Vince.

I hurt my back and came to Quinn in San Jose for some PT. The first person I saw said after our…read moreappointment that today was her last day. I'm not sure why they gave me someone who only was the PT for one session. Then I had another great PT named TJ who I highly recommend. She was thorough, thoughtful, and had great advice with a kind spirit. I was excited to have her for the rest of my three appointments. However, on the third appointment I went in, and told the receptionist I was there to see TJ. She said that TJ wasn't there this whole week and blamed me for the communication mistake. This was news to me since I purposely scheduled with her. I don't think this is the fault of TJ at all, but I think it would be nice to have clearer communication on who I was seeing. Especially since I saw a big difference between the first person I saw (who gave me way too simple exercises) to TJ who was incredible. My goal in writing this review is to help give feedback for better communication from the front desk staff.

terrible communication with appointment and billing. When I received both email and phone call, and…read moreI did respond by email, Quinn kept on calling and leaving message. Billing is unclear to me either.

Melanie is an amazingly educated and supremely trained talent who's also intuitive and insightful…read more She can pinpoint what's going on in your body with accuracy. She had a strong hunch about a back issue that's plagued me and sure enough an MRI proved her right. I faithfully did my exercises daily and by week four she was "discharging" me because I made tremendous strides. I'm so grateful for her!

I am so impressed and very happy with the world class level of expert care I received from my…read morephysical therapist Melanie. I really appreciate how she took the time to really educate me on the mechanics of what was really going on with my shoulder to help me to heal it properly. I felt a huge difference just after the first session. I signed up for a series of sessions to help resolve the pain in my shoulder to avoid surgery. I'm very hopeful that this will be accomplished. I would also like to add that the front desk staff is so nice, friendly and accommodating. I highly recommend PT2 Physical & Sports therapy.

My treatment at B.E.S.T. Almaden clinic has been outstanding. The front desk staff is cheerful,…read moreskilled, and helpful with scheduling and billing .Therapists offer a consistent plan for improvement, tailored to my needs and considering my starting point. They listen and modify my exercise program while monitoring and encouraging me to work on reaching my goals. I would recommend B.E.S.T. to anyone needing Physical Therapy support.

It ended before it ever started. I went in for my first appointment and was told that I MUST leave…read moremy credit card information in order to be treated. When I declined, I was told it was a dealbreaker according to the new management. So I graciously left because they would not see me. The crazy part is the next day. I received a text stating that I need to pay $100 because I missed my initial appointment. I called and spoke to the manager, she stated that there was no note entered. Yeah, that's on them. There are plenty of options PT, choose wisely. BTW You can't be "best PT" with such poor customer service.

I've been a long time patient at this clinic as I was under the care of both Dr. Vidya (for my…read moreright heel) and their new PT Jitha (left ankle and achilles). The staff was always full of wonderful people that helped guide me through my exercises and treatment. Their lead PT always provided encouragement and was very knowledgeable about my hardships and how to adjust my treatment plan. They helped get me through a tough time and got me back "up and running" from both of my foot injuries. Fun atmosphere full of knowledgeable and kind assistants. Hopefully I never have to come back but in the case I get injured again, I know where to go!

Great PT practice run by a fabulous female Dr who is super knowledgeable and compassionate. I've…read morebeen in for a variety of climbing related injuries. Most have improved significantly since following the exercise protocol. I found them bc they are in network with my insurance (Anthem). But their cash rates are reasonable too. I definitely plan to keep coming here. Highly recommend!