1. Optimize Pelvic Health

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San Jose, CA

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Optimize Pelvic Health

4.5 (8 reviews)
Open • 8:30 am - 5:30 pm

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5 years ago

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1 year ago

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2 years ago

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1 year ago

really educational and kind staff . recommend to all mothers and soon to be mothers ! pregnancy alike

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3 years ago

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6 years ago

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2 years ago

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3 years ago

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San Jose Physical Therapy

San Jose Physical Therapy

2.8(27 reviews)
1.3 mi•North Valley

I got a referral to San Jose Physical Therapy from my doctor for chronic right lower back and upper…read moreleg pain. Unfortunately, I have not been able to see them or even get an appointment. I tried calling them on and off throughout the day today, and I have gotten no response at all despite calling during normal business hours. The phone would ring, and then it would be off the hook, but no one would say anything on the other line. I had waited for one to two minutes each phone call and continued saying, "Hello?" but no answer. I would then hang up and call again, but the line would be busy. I would be happy to amend this review after actually having a scheduled appointment and seeing this PT, but as of right now, I am unimpressed. EDIT: 11 calls later, I spoke to a person at 5:10pm. After I told them what had happened, they apologized and said they weren't sure what happened, but that they receive a high call volume throughout the day. I was able to schedule my appointment for mid-November as they were booked for the rest of the month. They were polite and helpful over the phone.

This is a *really* bad physical therapy place. The front desk are awesome and deserve praise, they…read moreare definitely the best part of the team. I have actually worked as a physical therapy aide and started physical therapy school, unfortunately didn't finish, but I have a very strong jdea of how physical therapy should be and this place is *bad*. Serving low income patients is tough which is why each patient gets almost no attention and. They're probably doing the best they can, but let me tell you this - I lost my print out of exercises and said they couldn't print me a new one, it was not possible to recreate it. I've worked in 4 clinics and my job often involved storing those and printing those for patients, that's like a doctor telling you you can't see the notes from your previous visit and since exercises are a literal prescription it's very weird. I didn't really get a diagnosis whatsoever, I have literally only continuted going so I'm "compliant" while my doctor tries to find me another clinic. There has been no instruction on exercises but I knew how to do most of them anyways. Unfortunately I don't know if what's going on with my groin will have long term reprecussions. It *is* getting better hence one star but I think that's mostly just time. One of the first things I learned at pt school was that people will naturally heal but your job is to speed up and improve their healing process, and to be able to use assessments to give them an accurate estimate of healing time. I asked them for healing time and they said we don't know. I asked them what's wrong and they said probably strain. I know enough that I think I may have a weird gait, and a weird gait could cause long term issues. It feels like my option is to try to see if someone in my social network can help, pay a cash pay pt out of pocket, or wait until I get better insurance to get good care. If any medical professionals went here (which they won't bc they serve low income) I think they would get scathing reviews. I know they're doing their best and at least Melissa the aide is super nice, but the actual quality of care is *very* bad.

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San Jose Physical Therapy
San Jose Physical Therapy
San Jose Physical Therapy

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Golden Hills Orthopedic & Sports Physical Therapy - Messy dirty Office

Golden Hills Orthopedic & Sports Physical Therapy

4.0(111 reviews)
4.5 mi•Evergreen

I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

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Golden Hills Orthopedic & Sports Physical Therapy - Dusty, dirty equipment

Dusty, dirty equipment

Golden Hills Orthopedic & Sports Physical Therapy - Dirty, dusty old equipment

Dirty, dusty old equipment

Golden Hills Orthopedic & Sports Physical Therapy - Dirti Carpet

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Dirti Carpet

Optimize Pelvic Health - physicaltherapy - Updated October 2026

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