We were having 2"x 2" tile installed . There was a small installation error and the new additional…read morereplacement tile was from a different lot and the colors didn't match. Joe assured us that he would rectify everything , which he did without hesitation. We decided to go with the 18" x 36" tile which was a better color match and do an envelope design on the floor. It turned out better than we could have imagined. We are extremely happy with the craftsmanship and professionalism of all the workers and would definitely recommend Carifa Tile. Description of Work: We had the shower seat torn out and replaced with granite. The seat front, sides and shower basin were removed and replaced with tile. Two grab bars and three shelves were installed.

We had two showers we wanted old, dated tile removed and new, large profile tile installed. The…read moreshowers were simple and straightforward. Carifa supplied the Schluter materials and installed them (Kerdi Board wall substrate behind the wall tile and Ditra Uncoupling membrane under floor tile). These are without an equal. There was a lack of communication during the home visit to prepare a quote. It was disappointing. We almost cancelled the entire project with Carifa based off that experience. The Owner, Joe, got involved when I called the Carifa office after no response from the salesperson. Joe listened to my experience, took over preparing an accurate proposal/quote. An important detail to note: each homeowner is responsible to select and purchase any tiles and certain Schluter products like edge or transition profiles. You can work with any supplier you want. The salesperson will steer you to The Tile Shop. They said they used to work at The Tile Shop. We had already purchased our wall and floor tiles from Floor and Decor. Carifa's salesperson started telling me we had purchased factory defective materials and subpar materials; something that is not true at all!! We had not picked up the tile from Floor and Décor yet so they did not "see" our materials but made these disparaging remarks. Why did we continue with Carifa? Because they used the Schluter products and had the installation craftsman. After getting past the preconstruction details Carifa sent Paco who prepared the areas where work was performed by covering all floors and furniture with protection. The same day Paco demolished and removed all the existing wall tile and materials down to the framing. Paco is a hard working, focused worker who kept our home clean during the demolition phase. No dumpster was provided during demolition and demolished materials were piled on our driveway until a dumpster was delivered a day or so later. After demolition Jack and Pedro arrived to complete the prep work and begin installation of the Schluter wall and floor products. I recognized quickly that Jack is a talented craftsman understanding that the products being installed under the finished tile are key to the final product. Jack kept us informed with everything he was doing including asking for our input regarding installation preferences. I cannot say enough good things about Jack. After he completed all the installation Carifa advertises they perform a "final walkthrough." It's also in the proposal. Jack completed all installation on Wednesday February 25th. On Tuesday of the following week, March 3rd, I had no communication from anyone at Carifa. There were a couple things that Carifa did not perform; sealing the grout that the proposal said would be performed 96 hours after the tile was grouted and reinstalling our toilet removed to install new floor tile. I reinstalled the toilet. I emailed Joe at Carifa of these items and asked for a (credit) for the items not performed. I never got a reply. On March 3rd I contacted Tom, Carifa's project manager, and asked for a status update and requested a date for the "final walkthrough." Tom came out the next day, Wednesday March 4th; one week after Jack had completed all installation work. Tom acknowledged that Joe had received my request/email for the deduct for work not performed and forwarded it to Tom. He spent a few minutes (literally a few) looking at both showers. Having performed hundreds of similar "close out final inspection walkthroughs" on projects I was ready to bring my Carifa experience to some closure. 3 weeks after the "final walkthrough" I received a final invoice that did deduct what I had requested. I promptly (the same day) paid the balance due. There has been no "thank you for your business" nor any communication from Carifa whatsoever. Here's my point: people who choose Carifa are going to pay a premium price for the privilege of having work performed. Carifa may use the finest materials available and have craftsman like Jack installing materials, but when everything before and after Jack is bush league and amateurish it sours the experience and make no mistake about it: you are paying for service too. The bottom line: would I choose Carifa again? Maybe. Having more 4 decades of high end construction experience I have not often been "the customer" but I know what a customer is. I moved forward with my eyes wide open hoping I would get the end result I sought after: two showers that will provide years of trouble free use. I believe I received that. Each person who has read this far will need to make their own decision. Lots of Yelp reviewers did not have this experience. My Ratings: pre and post construction experience gets a One (1). The installation work performed by Paco, Jack, and Pedro: I give Jack a 10, but Yelp limits the highest choice to 5 out of 5. Overall Carifa gets a generous three (3).

Jaime was great. Communication was clear and consistent. My wife was at home at the time he came to…read morerepair the carpet on the stairs and she let me know that he was extremely polite and was able to finish the work very very quickly. I highly recommend Jaime.

Did a great job repairing and painting my fence. Showed up on time and provided a quote written…read morequote, followed up, and completed the work timely.

Ken Doctor is awesome! I love his cleaning process - hot water deep extraction and rakes carpet…read more Looks brand new. He was also able to get paint off the carpet from a recent renovation & cleaned area rugs as well as oriental. Very satisfied!

Highly recommend! Fair pricing and excellent results! Just had brand new carpet installed and my…read moredog had an accident. Ken was able to get the odor and stain out! Thank you Ken!

In the process of building our "forever home", a local contractor sent us to MSI to pick out the…read morestone for our kitchen countertops. Immediately upon arriving, we were warmly greeted by Kathy Stabreit. She explained the lay-out of the warehouse and the safety procedures. She handed me a clipboard and told me to write down the ones that I liked (and might want samples) and left us to stroll from slab to slab. (I'll be honest, I felt like a kid in a candy store!) Kathy checked back later and began looking for samples of the stones that I had listed on our clipboard. Upon discovering that most of the stones that I had liked were not ones of which they had samples, she placed an order for samples to be sent to our home. Later, she followed up with a phone call. Our experience today was wonderful!

From the owner: Founded in 1975, MSI imports over 50,000 containers per year and manages an inventory of over 125…read moremillion square feet, including hundreds of thousands of slabs of quartz and natural stone. MSI's strategy is to work with our customers to enhance the homes and projects of consumers in North America by providing a wide selection of products that are innovative, affordable, and accessible from a single supplier. MSI offers the most competitively priced products with the widest selection and most rapid delivery times available. MSI's selections include over 5,000 SKUs including quartz, porcelain, ceramic, LVT, natural stone (granite, marble, quartzite,travertine, slate, limestone and sandstone) and glass. MSI accurately forecasts customer demand and manages inventory levels to ensure that all required products and services needs are provided efficiently and on time. Our integrated information system connects you with the most accurate real time inventory status, availability and pricing information along with in transit sizes, pictures, materials, etc. MSI offers an ongoing series of product knowledge seminars to ensure that our sales force are fully trained. MSI's merchandising programs include advanced display systems to enable customers the opportunity to touch and experience our products. Our well trained and knowledgeable sales force can provide you with the right tools and information required to sell all surfacing products.

We had our direct vent fireplace serviced by Hamilton Parker, and not only were they reasonably…read morepriced, the service technician went above and beyond. A+

James Gonya was great to work with. Great suggestions. Fun to talk to. We had worked with Hamilton…read moreParker several times before, but he was the best.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

Jeremiah was an amazing help. He spent so much time with us and truly listened to some of our…read moreconcerns and complicated situation. We are replacing a shower floor and tile in a condo in Florida, but are here in Ohio. We were looking for something we could have our contractor pick up in Florida. Jeremiah was knowledgeable about the inventory, listened to what we wanted (and didn't want) and was so very patient. Value, selection, and price were all amazing. We thought we would be spending thousands on the tile, but were pleasantly surprised at how beautiful the tile was at a reasonable price. Thanks Jeremiah!! You rock!

I started my search online and then went to the store to see it in person. The staff was friendly…read moreand knowledgeable. They even loaded the items I needed in my car for me with caution and care. He didn't just throw the boxes in my car and that made me happy! They have a great selection of items however I think some items are a bit expensive for the quality like vanities & mirrors. However flooring and tile were priced accordingly based on quality. They do also offer delivery but it was really expensive. I think it was $300 and you had to be within a 60 mile radius. You're better off renting a truck or asking someone with a truck to help you if you're not that far.

Called them & made an appointment. No show no call or txt. I called and the dude apologized…read morefor no show no call. Scheduled another appointment. Husband & wife finally showed up took measurements etc. Took my info etc and said they'd get back with me. Haven't heard a word since. Unconscionable.

Great price for excellent work. They did a great job on my kitchen backsplash and did it quickly…read more They were professional and showed up when they said they would. I can't wait to use them on my next project and I am telling everyone I know about them.

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.