I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

Today I took my car into Rock Collision after it was damaged in a parking lot earlier that same…read moreday. I was especially upset because this was the exact area that Rock Collision had repaired for me just a few months ago. When I called, they immediately told me to bring it in so someone could take a look and see if anything could be done, maybe even buff it out. When I arrived, Frankie came out personally, buffed out the transferred red paint, and made the damage look so much better. He also pointed out two small spots where the paint had chipped and explained that they would need touch-up paint. He even told me exactly what to ask the dealership for and said that if I didn't feel comfortable doing the touch-up myself, I could just bring it back and he would help me with it. This level of customer service is rare these days. Rock Collision truly cares about their customers, takes pride in their work, and treats people with kindness and honesty. It's refreshing to do business with a company that is both highly skilled and genuinely compassionate. I highly recommend them to anyone needing collision repair or body work.

Very pleased with the car repairs after my accident. Buddy and his team were awesome. Would highly…read morerecommend this business.

I had a great experience here. They were honest and friendly. I took my SUV in because I was told…read moreit was missing a crash bar (or 'impact bar'). I expected it to be an overly expensive experience. But it was anything but. The friendly tech showed me that I was wrongly informed: I did have a crash bar. He didn't even charge me for the inspection. Great place!

This shop is nothing like it was under the previous owner…read more First attempt to obtain an estimate was met with, "The estimators are at lunch and on a job, pls come back." Second attempt to obtain an estimate was no more successful. The staff had to take photos to send them off for an estimate. Seems they could've taken the images on our first visit. Parting words on our second visit, "We'll email you the estimate early next week." Week later, no estimate. This shop did great work prior, every bay had a tech working, and the office staff knew cars. We saw 3 techs working, most bays are empty, and the staff doesn't know vehicles. Save yourself a wasted trip and go elsewhere. This shop won't last long.

April 26, 2024 Avoid this place!!! My experience: A…read morecomedy of errors betraying a lack of customer care. I had patronized this place for six years. Jon Poche did a nice job; always delivered what he promised; when promised. I was a return customer. But now Jon appears to be nowhere in sight; has apparently left the business to Jacob; and now it has gone to hell. I took in my lovely Lexus sedan for a $4,000 rear-end-repair job; and this was my experience: (1) I was told the job would take two (2) weeks. It took five (5) weeks. Without explanation. (2) When directed to pick up my car any time after 3:00 p.m. Friday; I was upon arrival at 3:15 p.m. told by Ramon that it would be at least another 90 minutes; and Monday morning would be better. I waited. (3) When handed my keys at 5:00 p.m., I found the interior absolutely covered in dust!! Jacob and Ramon then cleaned up this only-too-obvious mess. What body shop would return their customer's car with the cabin covered in dust? (4) 5:15 p.m.: One more attempt at departure; only to find my seat belt retractor was broken. Jacob and Ramon had to call Rocky, who found that the retractor spring had not been re-attached securely. Incompetence. In short: Jon Poche no longer visible. This shop has gone down the tubes. Stay away!

Great work by great techs! Came in and was hit by hail during the year and thought my vehicle would…read morebe in the repair shop forever. They completed an estimate and got working with my insurance company right away. They kept me in the loop along the process and made me feel like family. If you want values, quality work, and great customer service, go to them! Auto & Fleet will always be my place to bring all my body work needs.

James is awesome. After a hail storm, my car was all dented up. He met me at the rental car place…read moreand fixed all the hail dents. He did it in a reasonable time and really did a great job. I will always recommend him!

These guys are the best! James with Elim-A-Dent came to my office and fixed a football-sized dent…read morein my fender, as well as several little door dings. He charged me about 25% of a local body shop's quote and it only took him a couple of hours. I strongly recommend Elim-A-Dent to anyone.

had a swisher auto wash take the paint off my car. got it fixed about 4 yrs ago but it was looking…read moretacky! my "new" car ( paint job) is perfect! and car came back clean, detailed, and smells awesome!

Quick response and quality work. Estimate was over phone based on pictures and the work was done…read morepretty quickly. The paint matched perfectly and damaged part looks good as new. Repaired and painted a damaged fender and front bumper on my Honda Odyssey.

This location is always extremely busy. I believe there is a high turnover rate at least with the…read morefront desk because everytime I came to pick up my car keys it was a different lady running the front desk. (I dropped off my vehicle 3 different times. All within a six month period.) I will say that they do honor the work that they do complete on your vehicle so the year warranty your given you can return if you have an issue and it will be resolved immediately. I was lucky because the two different times I had to have my vehicle repaired one was due to hail damage and the second time was another car side swiped my entire passenger side of my vehicle. I had to have both front and rear doors replaced. Had to have the doors adjusted three different times because after the repair the door wouldn't shut completely useless the door was slammed which I couldn't stand to have to tell every person that rode in my vehicle to please open and slam the door shut. There was issues with parts being delayed by the manufacturer which honestly Caliber does not have any control over that. Insurance companies drag there feet when approval is required before parts can be ordered or even your vehicles repair can begin. Which again Caliber does not have control over. I recommend always have rental vehicle covered under your insurance when you need to have a repair done because that will make things less stressful and easier on yourself if your a daily driver and need a form of transportation to make a living everyday. No matter how hard and how much hard work was put into making me vehicle look brand new again... The truth is anytime your vehicle is in an accident don't expect it to ever be the same because it is nearly impossible. I will say that forms of communication email, text, and calls I was very appreciative of. I didn't ever have to call and check on the status of my vehicle. I was given an update and kept informed about every part during the repair process which I really enjoyed.

I cannot recommend this body shop. They did a poor job on my vehicle and didn't advocate for…read morequality repairs. They were willing to settle with the insurance to do just enough. Our vehicle's tail gate was damaged after being rear ended, and they would not blend the paint since there was already sun damage on the section that was not repaired. When I picked it up, the gate was not closing properly, so they pulled it into the garage and they made an adjustment. I had to bring it back a couple of weeks later for another minor adjustment to get the gate to properly close. Ultimately, it never actually closed like it did before getting rear ended, so I had to get insurance to approve getting it properly fixed at a different shop where they found serval issued with the initial repairs that had to be corrected and did work that had been neglected, including blending the paint on the rear gate.