I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

I had a great experience here. They were honest and friendly. I took my SUV in because I was told…read moreit was missing a crash bar (or 'impact bar'). I expected it to be an overly expensive experience. But it was anything but. The friendly tech showed me that I was wrongly informed: I did have a crash bar. He didn't even charge me for the inspection. Great place!

This shop is nothing like it was under the previous owner…read more First attempt to obtain an estimate was met with, "The estimators are at lunch and on a job, pls come back." Second attempt to obtain an estimate was no more successful. The staff had to take photos to send them off for an estimate. Seems they could've taken the images on our first visit. Parting words on our second visit, "We'll email you the estimate early next week." Week later, no estimate. This shop did great work prior, every bay had a tech working, and the office staff knew cars. We saw 3 techs working, most bays are empty, and the staff doesn't know vehicles. Save yourself a wasted trip and go elsewhere. This shop won't last long.

April 26, 2024 Avoid this place!!! My experience: A…read morecomedy of errors betraying a lack of customer care. I had patronized this place for six years. Jon Poche did a nice job; always delivered what he promised; when promised. I was a return customer. But now Jon appears to be nowhere in sight; has apparently left the business to Jacob; and now it has gone to hell. I took in my lovely Lexus sedan for a $4,000 rear-end-repair job; and this was my experience: (1) I was told the job would take two (2) weeks. It took five (5) weeks. Without explanation. (2) When directed to pick up my car any time after 3:00 p.m. Friday; I was upon arrival at 3:15 p.m. told by Ramon that it would be at least another 90 minutes; and Monday morning would be better. I waited. (3) When handed my keys at 5:00 p.m., I found the interior absolutely covered in dust!! Jacob and Ramon then cleaned up this only-too-obvious mess. What body shop would return their customer's car with the cabin covered in dust? (4) 5:15 p.m.: One more attempt at departure; only to find my seat belt retractor was broken. Jacob and Ramon had to call Rocky, who found that the retractor spring had not been re-attached securely. Incompetence. In short: Jon Poche no longer visible. This shop has gone down the tubes. Stay away!

Great work by great techs! Came in and was hit by hail during the year and thought my vehicle would…read morebe in the repair shop forever. They completed an estimate and got working with my insurance company right away. They kept me in the loop along the process and made me feel like family. If you want values, quality work, and great customer service, go to them! Auto & Fleet will always be my place to bring all my body work needs.

James is awesome. After a hail storm, my car was all dented up. He met me at the rental car place…read moreand fixed all the hail dents. He did it in a reasonable time and really did a great job. I will always recommend him!

These guys are the best! James with Elim-A-Dent came to my office and fixed a football-sized dent…read morein my fender, as well as several little door dings. He charged me about 25% of a local body shop's quote and it only took him a couple of hours. I strongly recommend Elim-A-Dent to anyone.

had a swisher auto wash take the paint off my car. got it fixed about 4 yrs ago but it was looking…read moretacky! my "new" car ( paint job) is perfect! and car came back clean, detailed, and smells awesome!

Quick response and quality work. Estimate was over phone based on pictures and the work was done…read morepretty quickly. The paint matched perfectly and damaged part looks good as new. Repaired and painted a damaged fender and front bumper on my Honda Odyssey.

This location is always extremely busy. I believe there is a high turnover rate at least with the…read morefront desk because everytime I came to pick up my car keys it was a different lady running the front desk. (I dropped off my vehicle 3 different times. All within a six month period.) I will say that they do honor the work that they do complete on your vehicle so the year warranty your given you can return if you have an issue and it will be resolved immediately. I was lucky because the two different times I had to have my vehicle repaired one was due to hail damage and the second time was another car side swiped my entire passenger side of my vehicle. I had to have both front and rear doors replaced. Had to have the doors adjusted three different times because after the repair the door wouldn't shut completely useless the door was slammed which I couldn't stand to have to tell every person that rode in my vehicle to please open and slam the door shut. There was issues with parts being delayed by the manufacturer which honestly Caliber does not have any control over that. Insurance companies drag there feet when approval is required before parts can be ordered or even your vehicles repair can begin. Which again Caliber does not have control over. I recommend always have rental vehicle covered under your insurance when you need to have a repair done because that will make things less stressful and easier on yourself if your a daily driver and need a form of transportation to make a living everyday. No matter how hard and how much hard work was put into making me vehicle look brand new again... The truth is anytime your vehicle is in an accident don't expect it to ever be the same because it is nearly impossible. I will say that forms of communication email, text, and calls I was very appreciative of. I didn't ever have to call and check on the status of my vehicle. I was given an update and kept informed about every part during the repair process which I really enjoyed.

I cannot recommend this body shop. They did a poor job on my vehicle and didn't advocate for…read morequality repairs. They were willing to settle with the insurance to do just enough. Our vehicle's tail gate was damaged after being rear ended, and they would not blend the paint since there was already sun damage on the section that was not repaired. When I picked it up, the gate was not closing properly, so they pulled it into the garage and they made an adjustment. I had to bring it back a couple of weeks later for another minor adjustment to get the gate to properly close. Ultimately, it never actually closed like it did before getting rear ended, so I had to get insurance to approve getting it properly fixed at a different shop where they found serval issued with the initial repairs that had to be corrected and did work that had been neglected, including blending the paint on the rear gate.

This process began late last year, but I had a hell of a time finding any shop that didn't want to…read morerepair an insurance claim vehicle with body and paint damage. So I put it off for several months. However, the painter's situation in Austin only got worse as inflation reared its ugly mug. After contacting a dozen painters, I found one shop that only wanted to fix the dents and do some spot painting for 8 to 10 grand and a second shop that estimated a minimum of 20 grand to do an entire paint job. There was no way I could afford or would tolerate those ridiculous quotes. One of the other 12 painters was a one-person shop named Wendall's Autobody and Paint in my town, who said, "he was busy but that I should call him back in a few weeks." Needless to say, I was frustrated, but one day, while traveling around town, I called Wendall and asked if I could bring the car by for him to look. My wife and I went by his ranch property with goats and chickens in the yard and an oversized work garage, and an hour later, I had hired a painter. We thought it would take him at least 2 months the paint the car, but he had it finished in 5 weeks. He gave me an unbelievable price, and I gave him a well-deserved bonus for exceeding my expectations. My wife and I also had a great time chatting with Wendall at his rustic shop, where he does incredible work. I highly recommend him as a standup painter and person.

It is hard to find a body shop that is willing to do small jobs that does not involve gouging a…read morecustomer or an insurance company to maximize profits. I took a small motorcycle fairing repair/paint job to Wendall and was very pleased with the price and absolutely impressed with the repair. I generally find small independents take more pride in their work and that is certainly the case at Wendall's I definitely will use him again.