If you value your person property DO NOT use Steinway movers! I had my wallet STOLEN while they're men were moving items for a client into Brooklyn Navy Yard. A police report was made and surveillance videos and images taken from local businesses where my stolen credit cards were used. Security guards in the building who saw the man who did it verified he worked for Steinway movers, they're own men verified he worked for Steinway movers. When questioned by detectives Joe the manager completely stonewalled them claiming he does not nor has he ever has worked for them... THEY ARE LIARS! His men were shown pictures and he 100% was employed there. A phone call between manager and employee was overheard saying not to tell us anything. Instead of doing the right thing and coming forward with they're employee they tried to cover this up and will do the same to you. They value thieves over they're clients, remember that. The man pictured below spent over $3500 in under 3 hours with my cards, he will be caught and because of Steinway's lies and deception they will now be going down with him. read more

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Fantastic service!!! From the initial estimate, to delivery of materials I.e. garment boxes, extra packing tape, etc., and to the day of your move. Steinway truly demonstrates what exemplary customer service and care for your personal belongings is. I highly recommend using Steinway Moving & Storage if you're planning an upcoming move. 5 Stars! Separately, ask for Joe Hamill, as he will put your mind at ease. read more

I hadn't move in 26 years so you can imaging how much stuff I had. Steinway was organized, efficient and friendly. They treated every item I owned with care and the move from New York City to Riverdale, NY was a breeze. I would highly recommend them for a residential or commercial move. read more

We just completed an interstate move from NYC to Austin, TX with Steinway and I can't recommend them highly enough. After 18 years in NYC and dealing with a variety of movers of varying degrees of sketchiness they were a breath of fresh air and SO professional. We got our initial estimate through Kristan Glancy who was very responsive and answered a myriad of questions for me. Due to the pandemic they were able to give their estimate of fees based on pictures I sent them of *all* our belongings and were able to give me a locked in quote. Once we had signed on with them Heather Tormanen one of their relocation specialists became our point person with the company. She was also extremely responsive and thorough. She dealt with all the weird nit-pickiness of our building's management company and all the extra documentation they needed because of COVID in a professional, thoughtful and thorough manner. We had a full pack move. The team of 3 gentlemen that packed up our apartment amazingly showed up 15 minutes earlier than planned to go through exactly what needed to be done and then were extremely efficient, respectful and careful with our belongings. They finished the pack up about an hour earlier than anticipated. When our belongings were en route to Texas, Heather was able to give us updates almost every day as to the status of where our stuff was and when it would be delivered. The delivery team on this end was great as well and very thorough and thoughtful. The system they use to track belongings was super useful and we could account for every box that had been packed up with a bar code system and inventory sheet. When we finished unpacking we found that *nothing* had been broken or misplaced...a first for me *ever* in moving. This was absolutely the best, most professional move of my life and I wasn't charged a penny over the quoted price. HIGHLY recommend! read more

Calling this the worst move of my life is an understatement. They moved us from Brooklyn to Chicago. 1. NO communication about where our stuff was, when it would arrive. 2. DRASTICALLY underestimated the weight of the move causing nearly $1,000 in overages. 3. Sent a truck that was too small so a significant number of things had to be strapped to the outside of the truck. 4. Not surprisingly, they lost a $500 bike. 5. Showed ABSOLUTELY zero compassion about the stress they were causing us until I complained. 6. Ever single person passed the responsibility of the bad move on to someone else. No accountability, no responsibility. I could literally go on for days and have emails, photos and much more to share if you are even considering these idiots. read more

I would have given 1* if this was about pricing. The company sent me the estimation and I asked again and again if this will be the actual pricing. I gave them all the details (locations, number of floors, elevator or no elevator, sent the full list of the items along with the photos) and then, overall, the final bill was 35% more than the estimation and they didn't even make a discount and they said they would need to make the collection. Overall, it was deceiving when pricing is considered as the main criteria for choosing the company. $500 overcharging is way too much. I give two stars because the moving was ok with no harm and proper packaging even though I lost the TV remote and the big closet was placed so that it was not movable at all so I had to pay extra 100 to move it to another part of the apt. Unpleasant experience, not repeating again. read more

We are a small office of around a dozen people who were looking for an easy local move. Our new building was literally two blocks away. The only catch was the move had to occur after business hours. While A1 made an attractive bid, we originally decided to go with the competitor because they offered a "guaranteed flat rate" whereas A1 charged by the hour. When we received the written binding estimate from the competitor, I carefully read it over and noticed it was contingent on the accuracy of the attached inventory sheet. Guess what? There was no inventory sheet attached. When I contacted the movers, they told me it was shredded because it was "shredding day". Yes, That is a direct quote. OK, fine. I wrote up my own inventory sheet and sent it over. Surprise, surprise their estimate was off and they jacked up the price by nearly $2,000. After that I told them to hit the road and gave A1 a call. A1's service was very responsive. The people working the phones were helpful and professional. They also own physical property (check out Google maps) and are associated with Atlas and ProMover. Which is nice for peace of mind. On moving day, the moving team was extremely helpful and courteous. They even sent out a foreman to make sure the job got done right. Some movers when above and beyond, for example when we were personally moving some fragile items the moving team stepped in to give us a hand without being asked. The price was right and we only came in 30 min over the estimated time and therefore very little over the price quote. I can't speak for residential but I whole-heartedly recommend them for office moves. Regardless of what mover you choose, be careful to read the contract. If you're getting a "Written Binding Estimate" make sure an inventory sheet is attached. It is a common tactic movers use to swindle you out of money. Moving is stressful, best of luck. read more

Very mixed feelings about my experience with A1. Joe and Michelle were thorough and responsive prior to and during the move. They worked with me in the cost of my cross-country move and were able to secure a guaranteed maximum weight-based cost so I felt comfortable with committing to them. However, the actual move is where I had enough issues where I would be hesitant to reccomended them: 1. I paid for a full pack of my apartment. About three hours from when my building prohibits moves I started to get concerned about the progress of the moving men. An hour later when both bathrooms and a pantry closet were untouched and barely any of kitchen packed, my husband and I had to step in and basically pack the kitchen on our own and we still ended up going over the time allowed by a couple hours (fortunately I was not fined by my building). In the end, the company did reimburse me for a portion of this full-pack but... 2. My move included a second destination which did not get completed until well until the night (around 9pm as I recall). Although this building did not have the time restrictions of the first building, I feel my move was understaffed especially considering what happened at location #1. At the end of the night, the truck was also so completely full that their dolly almost didn't fit which again makes me question their estimate of the job. 3. I was informed by the company right before the delivery to my destination that I was going to be charged substantial "destination shuttle charge" due to the need to transfer my stuff into a smaller van to allow for delivery on my residential street. This is after having known my destination address for weeks! I told them outright that I felt like they were using a bait and switch tactic and there was no reason this should have come up last-minute if they had applied the proper due diligence. In attempt to be fair, I acknowledged the need for a smaller truck and offered to split the difference with them and they refused, saying that this charge was at the discretion of the third-party that actually does the delivery. This is after I was given the assurance of seamless service between all parties involved in my move when I committed to A1 as an agent of Atlas. The actual moving team on the destination end, however, was great. I was a little concerned upon seeing a crew of 50-something year olds but they were efficient and careful. They even moved my sofa bed up our awkward stairwell with such determination it was admirable. And a couple minor things were damaged in the move but nothing significant. My furniture items, including a very heavy and expensive coffee table which I paid for a custom box for, were undamaged and everything accounted for now 5 months after our move. So all in all, I didn't have one of those horrific moving experiences with A1, but I can't say I was completely satisfied. read more

Where do I begin? Quoted 2-22 days to move our worldly possessions from Florida to NYC , 28 days later our things arrived damaged , art pieces broken. My 3rd cross country move and this was BY FAR the worst experience I've had. The actual movers were nice and apologetic but it doesn't come close to compensate for the overall suck that this company possesses. read more

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We cannot recommend Steinway Movers highly enough! What we expected to be the most stressful move of our lives (mid covid and with a baby), ended up being the easiest. Steinway movers packed and moved our 2bed and 2bath Brooklyn condo to Massachusetts and they were outstanding from start to finish. Their quote was thorough and one of the most competitive received. Better yet, the quoted price was exactly what we paid. They quickly responded to all of our questions prior to the move. The moving crews on both ends were friendly, professional and easy to work with. They followed our instructions to a T and not a single item arrived broken. They were also insanely fast. While I hope we never have to move during a pandemic again I would hire Steinway in a heartbeat. read more

Steinway Moving & Storage has the depth of size to handle any move required, local or otherwise. Having worked with Senior Sales Specialist Joe Hamill and the Steinway team I can give a high endorsement of their professional attitude, fair prices and care for your move-give them a call. read more

We loved these guys. Our office is mostly breakable. We have loads of glass tables, mirrors and decorative objects. They were super careful and considerate. Showed up on time, but even if they had not, nyc traffic is crazy in midtown so I would not blame them. It took about 4 hrs total, which is very impressive. You never realize how much stuff you have. At the last min my new building asked for floor covers for the tile, and these guys rolled with the punches. They were also very prompt and personal via email. Felt like they were on the ball with things. I will refer them to other people moving. Try them;) we had a great experience. read more

I recently used A-1 First Class for my move from Long Island to Manhattan and had an all around great experience. Moving is stressful, but A-1 made it easy and painless. A-1 was able to quickly send over insurance certificates to my building management and on the day of my move they arrived on time, worked fast, were extremely friendly, and handled my belongings as if they were their own. I had some suits in garment bags that the guys built a little closet box for, I thought that was pretty awesome. Also, my contractor painting in my living room and foyer so the guys had to fit all of my belongings into my bedroom. Somehow they managed to stack everything perfectly to fit in there. Most importantly their prices are very fair. Try them out, you won't be disappointed! read more

The team at A-1 Moving was professional, responsive, and kind from the very start. We had an in-home consultation (complimentary!) to itemize our belongings; Bryan was great and explained how the process would work. From there, Heather made all of the potentially overwhelming logistics seamless. And the day of, Yuri and his team could not have been better. They were thorough, and took great care of our things. Plus - they were just nice. I trusted this entire team from start to finish, and would absolutely use them again. read more

I am giving this company one star, because it doesn't allow me to give 0. This is about the worst, most unprofessional group I have ever dealt with. I had to move out of my place, move into a rental with a bulk of my things going to storage. The first part of the move was awful, due to the total lack of professionalism by these movers. They ran helter skelter around the house, most didn't speak English (or pretended not to) and just rushed to get the job over with. They actually took a door off, and were in such a rush, they left without putting it back! I asked that certain things be put in specific rooms, and they just threw everything into the garage, then ran off! When we received our things that went into storage, it was painfully obvious that they just threw things all over, without regard to value or fragility. Part of my bedroom set was broken--and broken in a way that could only happen by throwing it around. Same thing for a very expensive end table. That one they took back "to fix it" and I'm still chasing them down to find out the status of it! They sent someone over to "fix" the bedroom furniture they broke and, needless to say, they were unable to fix it. I have yet to receive anything from them. They scraped up my newly painted walls, with their recklessness in placing the furniture. In addition to their exorbitant rates, I had to pay the painter to come back and fix all the walls they messed up. Moving is stressful under the best of circumstances. But when you have a moving company that is a bunch of reckless clowns that don't care a bit about your possessions, the misery of the move is compounded tenfold. Do yourself a favor and choose ANY OTHER moving company! read more

If anyone had told us how horrific A1 is we wouldn't believe them. We experienced breakage, loss and theft. Believe this. We left our home in NYC broom clean. Nothing was left there. So, where is our stuff? They also called us the day before the truck was leaving to deliver our things to tell us that they had mis=estimated the weight of the shipment and needed another $2500 to release our stuff. That made our moving and storage costs rise by another $2700. We paid them well over $20,000. We traveled a bit and didn't get into our new home until Dec 8 so they had almost 6 months to go through our stuff and take what they wanted.. We are missing about 20 boxes of clothing, jewelry, furs, kitchen items etc. They broke our dining table, lost a 400 year old slide lock from our antique cabinet, broke priceless family antiques. Left us in a mess and refused to uncrate anything. Two of the 3 guys complained that they were tired and didn't want to be working as they had worked the day before. They were very unprofessional. It took 3 days for A1, under duress, to finish uncreating and restoring our furniture to its proper configurations. They KNEW that they broke our glass dining table top. They KNEW that they lost the slide lock. We took out insurance with them and guess what? They are denying us because they say that we signed a form stating that everything was delivered. How were we supposed to know when we hadn't unpacked ONE single box before these yahoos left us in a mess unlike any we had ever experienced. The only cure for this type and level of fraud and misconduct is a class action sanction. Anyone wishing to join us in this please contact us. mkstarbar@aol.com read more

Absolutely awful. They moved us three years ago from Manhattan to Brooklyn. In the process, they decided to throw out valuable and precious family photos on our fridge and broke several things. When I contacted them about this, they were totally unresponsive and unapologetic. read more

If I could give these guys 10,000 stars I would. We just recently used them to do a move to San Francisco--they're an NYC agent for Atlas Van Lines, which means they do the packing of the trailers that drive across the country. Anyway, the crew that showed up treated our stuff with extraordinary care, and packed it with extreme attention to detail. For example, the lead guy figured out an ingenious box solution for a 175-year old antique table I have, which arrived in perfect condition. Literally not one thing was broken--not even wine glasses--because they packed everything so well. read more

A-1 just moved me for what seems like the zillionth time and I have had tremendous success each and every time. The men have always been pleasant and have been very helpful to pack things that I simply cannot or didn't know how to pack. They are very careful, also, about asking where things need to be placed in convenient areas of the new apartment so that unpacking is more efficient. Additionally, they are expert in taking apart my Ikea bed frame and putting it back together again in the new flat. The thing is like origami and I don't know how they do it without the instructions. This time around, no one came to see my apartment which was quite large and had a lot of furniture, books, lamps, fragile objects, art, wardrobe boxes, garbage bags full of even more clothes and linens, etc. When the gentlemen arrived, they were somewhat dumbfounded because it was not what they expected. They sort of gulped and then went to work and were extraordinarily pleasant. They worked straight from 9 - 5 and refused to take a break to have something to eat for lunch, even though it was hot and they were schlepping really heavy stuff up two flight of steep stairs. My parents and I got the guys some wings from a local Chinese restaurant and they were so grateful that one of the men actually hugged me and my father! Very sweet. I would recommend them to anyone and the next time I have to move which I hope is not going to be for a VERY long time, I am calling A-1 again, for sure. read more

I have always believed that you get what you pay for. But not so with A-1 First Class. I retired in May, 2015. My wife and I decided to move out of NYC to Denver, CO. We decided to take six months for travel. So we bid out our moving/storage job to seven companies. By a lot, A-1 First Class came in way above everyone else. But my wife and I had collected so many antiques and pieces of art over the years that we wanted the best that money could buy to protect them all. A-1 First Class had been recommended and the moving specialist who estimated the job had promised so much more than everyone else had, that we decided to spend the extra money to protect our valuables. Bryan Wolchok, the rep who estimated the job had also impressed me with his organization. So, much to my dismay now, went with him. Our stuff was packed up up on June 26, 2015 and moved out the following day. Our things went into storage which had been quoted to me as $547/month. My monthly storage fee wound up being $818/month. That was the first scam. My wife and I traveled for the next six months. Sometime in October, 2015 I contacted A-1 to tell them we wanted to move our things to Denver by December 1, 2015. The move out of storage to Denver began on Black Friday - was that an omen I should have read? Two or three days before the move I got a call from A-1 telling me that Bryan had underestimated our stuff by more than 2000 lbs and that the charges were increasing by approximately $2700 - that above and beyond the $15,000 it had already cost me. This was Bryan's error NOT MINE. I believe it should have been "eaten" by A-1, but they felt differently and made it very clear to me that I had to pay ALL MONIES by credit card or bank check BEFORE my things could be taken off the truck. Our stuff arrived on December 8, 2015. There were three men sent to deliver our stuff - and they were as unprofessional as you can possibly imagine. Their job, as they perceived it, was to dump everything from the truck into the apartment and nothing more. AND THEY DID NOTHING MORE. Just dumped all the cartons into our living room, put furniture where they wanted it, did NO uncrating though they were supposed to - they did not even take the shrink wrap off the things that had been shrink wrapped. They did NOTHING that had been promised. But so far this is the GOOD part of the story. Yes it gets much worse. We experienced enormous breakage. Firstly, the company broke the rounded glass top to our dining room table. Since delivery I paid $2000 to replace the dining table top. Five antique Chinese porcelains were badly broken - irreplaceable and very valuable, dishes, glasses, and serving pieces were SMASHED into hundreds of pieces - replaceable, but with a lot of work on our parts. I left out the insurance part. Before the things were moved out of storage, A-1 "strong-armed me into buying insurance for the move - another expense, but I was talked into the necessity of having it. So it was added to my bill. However, the move is over and there's HUGE breakage and no one will take responsibility - not A-1, not Atlas Van Lines and not the insurance company. So here we are two months after the move and NO ONE will reimburse me - not the $2000 for the dining room table, nothing to compensate us for the broken porcelains or any of the other breakage. So these three moving men pile everything into the apartment in less than three hours, and finish very early because they have done NOTHING but dump our stuff in. Then the "Boss" comes over to me and asks me to sign papers saying I received everything. They would NOT wait while I inventoried everything and he told me he had checked and everything was off the truck. So I signed the papers and they left. It took a few days to unpack everything, but as we did we realized we were missing at least 10-12 cartons. We contacted A-1 as soon as we realized this and contacted A-1. At first all I kept hearing was I had signed the papers. Then they said to just add it into our insurance claim. We submitted our claim forms in December. Today I got a call from the insurance company saying they were not responsible and completely denying the claim - even the $2000 for the dining room table which they admit breaking and which I had to lay out the money for. I think that makes scam #4. I have always found moving a stressful experience. And in my experience moving men knowing this have always gone out of their way to make things easier - NOT A-1. I truthfully believe I would have been better off hiring three day workers off the street for a few hundred dollars each than the more than $20,000 I wound up paying A-1. I truly hope I never have to move again, but if I do, I will do it myself before I would ever let A-1 touch my stuff or service me in anyway. It is clear I have spent a lot of time writing this review. I am doing it to save whoever I can from dealing with these scam artists; these dishonest and lazy souls. read more

The movers were nice, professional, and helpful people. There was a $3000 item which was missing, we discovered this when unpacking a couple days after the move. First they made us fill out a bunch of forms documenting the cost of the item (it was just lucky I managed to find the receipt from years ago), which they apparently threw in the garbage can because weeks later they decided that if we didn't tell them on the day of the move that the item was missing, they assume that someone else broke into the apt and stole it in the next couple days. So literally if you want them to be responsible at all for any lost item, you need to unpack every box on the day of the move, while the movers are there, and cross check it against your list, because if you notice something is gone the next day, they disclaim any responsibility. That is pretty unrealistic. If you had asked me 24 hours after the move, I would have given them 4 stars. 2 months and a lot of hassle (but no admission they did anything wrong, and no compensation) later, I'd give them zero stars if I could. read more

These guys were incredible. They showed up 5 minutes early (early?! when does this happen?) and were complete pros. We had a lot more stuff than they realized and they handles it with aplomb. We had a long drive to NJ and they didn't show a hint of a complaint. They were helpful, polite, and pro-active. I will only recommend them to friends, and use them again, if god forbid, we have to move again. read more

A1 just moved us from Brooklyn to Rockville Centre and hit the ball out of the park. While a little more expensive than some other companies that we quoted, A1 was worth every penny. This is the second time we've used them and haven't been disappointed. It's great to know exactly what you are going to pay before they do the move (they send someone out in advance) so there are no surprises the day of the move. All of our items arrived on LI without a scratch and not a single glass was broken. I would definitely recommend these guys. read more

Great company. They have moved me 5 times and I am always very pleased. Prompt, courteous and careful. Highly recommend.

We just finished a move with A-1 First Class, and are thrilled with how easy they made a typically grueling process. From start to finish, the team at A-1 was friendly and professional. They put together a reasonable estimate, and even scheduled someone to disassemble and reassemble one of our couches to make it easier to move it. Our relocation specialist confirmed everything with us a week before the move and the crew, who stayed on our job for two full days, was nothing short of amazing. We do not plan on moving again for a LONG time, but if we do, there is no doubt we would use A-1 again, and we would highly recommend them to any and all our friends! read more

Our moving experience with A1 First Class was a disaster. We were moving a very large apartment. A1 was part of competitive bidding process and they were highly recommended and their estimator was very professional. The owner even came to pitch us when their price was significantly higher than competing companies. They lowered their price and were awarded the move which was to take place 10 days later. They were to use 2 days for packing and 1 day for moving. The day for packing arrived and 4 people showed up with inadequate supplies (like no bubble wrap!). With the exception of the foreman, the men did not speak any English and so could not take direction. They were working in a centrally air-conditioned apartment, but yet they smelled terribly. Some of the men were sent home after we complained and we were promised a better crew for the next day. The same men came back, including the ones who were sent home the day before. Then we saw that they only brought a small truck that was clearly a Budget rental, and we were told that no other equipment was available for our move and that they were not going to be able to move us in one day as it would require multiple trips. We fired them and hired Celebrity Movers in their place. Celebrity had more than one day of packing to do because A1 First Class did not do the job. The management was apologetic and they only charged us half of the original price, but that was more than their packing estimate, a portion of the job that they did not even complete because of lack of supplies and lack of manpower. Really disappointed. read more

We had one of the owners Lawrence come to our home to give us an estimate. His "estimate" was so high that we could not even make him a consideration to move our home across the United States. He even made sharp remarks about other movers that are not as good as he was, since he had the opportunity to stick to his prices. Today I got an email that "rejected" us as a client for his company. He would not compete against other movers. Very stuck up with an attitude. We did not think about considering his company when he left our home, since he already had turned us off. There are many companies out there that are willing to be NICE as well as compete for your business in this recession. Be picky, its your money, you have the right to LIKE the company you hire to be responsible for your belongings. My Yelp review was followed up by a phone call from Lawrence asking me to take down or edit my review, since he was upset by it. Maybe the truth hurts, but that is how we saw it. Perhaps this will help the next customer by him being more careful with his words. read more

Hired them for a small move of some furniture. Thought the quote was high but went with them anyway because wanted to make sure my belongings were well taken care of. After they moved my furniture out they demanded more money to move my furniture back! Who give's someone a quote for half a move! Total bait and switch never again. read more

Still dealing with this but have spoken to Lawrence Laby from Atlas and am getting my claim looked at. It has been pretty stressful but Lawrence seemed like a competent, understanding person. Hopefully, I'll be able to have the money from the damaged items discounted off the move. Let's see how it pans out. read more

I was recently contacted by someone who was considering using this company. I told her the truth about my horrendous experience. I have NO reason to lie about what was lost/stolen or broken. The salesman and the movers were very professional and efficient. I had no problem with any of them. When this woman contacted the company to ask what happened in my move she was told that I had made a mistake and had eventually found all my items. We can now add blatant lying to my list of complaints. Not only did I NOT find any of my clothing, jewelry or my mirror but I continued to realize that more and more things were missing over the next few months. I know these people want to cover up what happened but they have no idea what is going on after the truck leaves the clients home. At some point before they made it to my new home the truck was used as a free shopping bonanza by their employees. read more

Let me start by saying I did not hire them, so I cannot comment on the quality of their work. This review is only for the bait & switch tactic i experienced. I was referred to them by another mover who couldn't accommodate us, and went onto their website to get an "instant quote." They are affiliated with AAA and I discovered that as a member I get up to 60% off the cost of my move. Naturally I was very happy about that. The instant quote for a cross-country move (NYC-LA) was $5,680 based on four rooms. Now, I knew the actual number after our in-home inventory was taken would probably be higher (we have an upright piano and a couple of valuable items), but in a million years I never expected to be quoted over $13,000, supposedly AFTER the AAA discount, which my rep said was the full 60%. That would mean a non-member price of over $30,000 for a pretty standard two-bedroom Manhattan apartment, assuming the discount is even real. I showed the rep the online quote and his only response was that he had no control over that and he's complained about it to management. So, if you're considering these guys, keep in mind that the price you're quoted online may not have any correlation to the actual quote you get, and the AAA discount apparently does not exist, unless we're supposed to believe that they actually get people to pay them over $30K for a move that should cost $10K or less. read more

A1 movers are always on time and willing to perform any moving needs on short notice.

After checking Yelp for a moving Company, after getting in touch with a lot and I mean a lot, of the multi 5 stars moving Companies you may find in in Yelp, all with excellent reviews, I learned one thing, none of them offered liability insurance regarding the requirements of the apartment building we were moving in. After checking the internet, I found an article at The New York Times on tips when moving in New York, by James Benatti, Manager of Steinway Moving and Storage. I checked for Steinway in Yelp and I didn't see nothing special, just 2 reviews, one good, one bad. Anyway I felt that an 80 years old company had to be good. They quoted me a fair price, they gave me a time to pick the stuff, and they contacted the coop regarding the insurance. I can say that this is the best experience in moving that I have ever had. This is a real 5 STAR Company, with the best moving team I had ever known. read more

They were perfectly nice, but very, very, very slow, in addition to showing up 45 minutes late. It's my fault for finding a mover so late and getting stuck with a place that has no Yelp reviews since everywhere else was booked. I suspect they don't get very much business and therefore try to charge as many hours as humanly possible to the few customers they do get. My stuff showed up intact and they were attentive to the pieces of furniture that I said were fragile, but wow. That move really could have been done in fewer hours and been much less expensive. I've learned my lesson about booking a move too close to the move-in date. read more

I'm not sure that even one star is warranted here, but I have to give some positive credit in acknowledging Michelle Pitts and Adam Alteri for their professional way of handling my move from Jersey City to Avon, Indiana at the beginning of the process. However, it went downhill from there. The Russian "mob" who came to pack me up in what was supposed to be stress-free managed to forget a drawer of kitchen utensils, packed some of my clothes as if they were hurriedly making a get-away, totally disregarded the instructions I purposefully sent on how to pack Sleep Number mattresses, disassembled my $1400 iron four poster bed but forgot to pack the bolts, and then upon arrival in Indianapolis, the local crew had not been informed that they were supposed to reassemble the bed and just left it in pieces in the middle of the floor. The mattresses had not even been boxed up and the inside mechanism was dislodged. I had to take the mattresses apart myself and basically rebuild the bed. It was fortunate that when I originally bought the bed I als bought extra bolts which I had packed away and, quite honestly forgotten, in a tool box. But that meant once I accidentally found them in unpacking kitchen boxes, I had to reassemble this hulking iron bed by myself. Thankfully, the local Atlas movers sent two guys to lift the heavy mattresses into place, but that was it. At 63 years of age, I had hoped not to be taken advantage of but obviously this company has no moral compass. I have complained about this and asked for some compensation as my contract with them was NOT completely fulfilled. I have had promises from the "operations manager", Tim Gurtner, that he would call to "work this out". That was last Friday, and so far NOTHING. Truthfully, I would never recommend this company to move me across the street, much less across the country. Shame on them for taking such disregard of a client and treating me with obvious disrespect. read more

A-1 first class moved us in to our new home last month and is by far and away the best moving company we have ever used. From the pre-move visit (complete with a children's book for my youngest) to a sales visit on the day of the move, things were flawless! They arrived and finished on time. Our furniture was reassembled in better form than it was originally - and nothing was scratched! Highly, highly recommend. read more

I've had the pleasure of being moved by A-1 both cross-country and locally. Extremely professional, excellent customer service, hard-working and fast-working staff. A-1 is committed to do what's needed to get the job done right. As they say, you get what you pay for, but in this case, I believe that A-1's fees are more reasonable than those of competitors. I definitely know who I'm calling for my next move. read more

I called A1 last minute and saved me alot of hassel. Their prices were competitive considering i had a fourth floor walk up. Nice guys to work with and everything arrived in one piece. read more

We used A-1 First Class Moving and Storage, Inc., after receiving glowing reviews from my Mom, sister and brother-in-law. We couldn't have been more pleased with our experience. Matt, who is one of the owners, was incredibly helpful and went above and beyond to help us out during our move- during an extremely stressful period in time. Not only were their prices lower than the competition, they were worth every penny we spent. Having experienced a number of moves throughout my life, most recently four years ago, and having dealt with their competition, I will only be using A-1 for any moves I might make in the future.Their movers were incredibly professional, detail-oriented, and super careful. They handled my china and my piano with such delicacy, I couldn't have been happier. I will highly recommend them to everyone I know. A-1 First class goes above and beyond to satisfy all your moving needs. read more