This establishment I once held in such high esteem alas became a bitter disappointment to me this weekend when an order for delivery went awry.
Harry came home harping on about the lovely pizza he had while in town on his man date... which naturally made me crave pizza. I thought, rather than order with Papa Johns, I'd go for an old favourite instead which led me to Stefano's... bastion of pizza perfection.
I made my order online at 20:46, and was super excited for my pizza and mozzarella sticks. The website said the food would arrive no later than 21:25. By 21:45, I still had no pizza and I was super hungry! So I called the restaurant, who (after taking my details) told me that my pizza was only just leaving the restaurant. Oh well, thought I... Food would be arriving at my door soon.
So, it gets to 22:15 and I still don't have my pizza. I called again, and was advised that my pizza hadn't been made! They said that the driver was having difficulties accessing a lot of properties, so they were running behind. Even when I emphasised that my order had been made an hour and half previous. I was then given the option to cancel, but if I waited my pizza would be piping hot when I got it. I was hungry, and didn't want to have to start the delivery process again, so I opted to wait.
To my utter confusion, my pizza arrived at 22:25, which meant on my previous call I'd been confused with someone else, so it's a good thing I didn't cancel! The delivery lady apologised and handed me my pizza.
Down to the main event... the ingredients on a Stefano's pizza can't be faulted, as they are all fresh and top class. Unfortunately, the base was a little singed, and it was barely warm by the time it arrived at my house. I still enjoyed the pizza, but to be honest, by the time it arrived at my home I was so hungry that I practically inhaled it all to myself.
During both phone calls to the shop, there were no apologies given, only excuses made, and no offer of recompense of any sort. Most places throw in something extra when there's been such an awful delay, or offer to refund you on something. I imagine that my review would have been much higher if I had just gone and picked up the pizza, but instead they'd left me wishing I'd just ordered a Papa John's in the first place! read more