Short summary: extremely rude experience, rough handling of my hair, surprise extra charges,…read moremisleading reviews, and braids that started unraveling the same day. I would never return.
I booked an appointment for a blow dry and braids. I arrived with my hair already washed and brushed, but instead of being greeted professionally, I was immediately met with an annoyed look because of the length of my hair. There was no hello, no kindness, just attitude from the moment I walked in. I was never asked beforehand about my hair length, and my hair is not even down my back, so if length was an issue, that should have been discussed before the appointment.
During the blow dry, the dryer was on maximum heat with no heat protectant used at all. My hair was being ripped through aggressively, and it felt like the stylist was taking out her frustration on me. Throughout the process, she kept saying things like "oh my god," "this is too much," and sighing heavily, which made the entire experience uncomfortable and embarrassing.
It got so bad that I asked if I could just leave because I felt so uncomfortable, but I was told no and that it would be fine. After putting me through all of that, I was then told I couldn't even get the style I originally wanted because of my hair length.
There was also an issue because of my height, and instead of handling it professionally, the seating situation was awkward and uncomfortable. First, I was given a stool to sit on. Then I was moved to a separate chair where I had to sit in an uncomfortable position the entire time. Not once did she ask if I was okay throughout this entire process.
To make matters worse, I was charged extra at the end because of the length of my hair. I will say the process was fast and the final look was not terrible, but once I got home, the glue used to secure the ends of the braids started unraveling right away. So not only was the experience rude and stressful, but the style did not even last.
Also keep in mind they ask clients to leave 5-star reviews in exchange for a discount, so I would be cautious when looking at their ratings.