They trashed our belongings, damaged both houses, and overcharged our credit card on hours without…read moreconsent. The truck and all of our belongings inside reeked of smoke. The owner will not respond to emails/photos of damage (I tried to mitigate without having to post a bad review).
- they wasted so much time smoking/ on their phones/ hiding behind the truck talking while on the clock. Two neighbors also observed this and asked what company they were so they don't ever hire them. They walked slow & only carried only minimal items at a time. For example, 1 man had a lightweight wire shelf (about 5 lbs), told another guy to grab an end, and they slowly carried that single item in together, then wandered out texting on their phones and took another smoke break! THEY PURPOSELY DAWDLED TO GET MORE HOURS. I asked them to pick it up since I'm paying over $100/hour + fees/tip, and one rudely said "we're planning on being here for 7 hours so we'll get it done within that timeframe, no need to rush". I complained about this to the owner, and he only deducted 30 minutes off our clock! Then ignored my emails about the damages.
- They threw trash (cans, bottles, cups) everywhere- around our backyard, both garages, kitchens, hidden on our shelves and in our empty flower pots! Unbelievable.
- Our belongings were completely trashed! Filthy! Literally everything was either broken, damaged, or filthy with black footprints/stains. Also unbelievable.
- They said they would provide furniture pads & dollies. They had only 2 small pads which were useless and NO protection for our furniture. Nothing was protected, wrapped, or covered in any way. They had a couple rolls of tape but did not use it. Items/clothes fell out of all the drawers which smashed the walls as they struggled to carry them. Clothes got dirty & stepped on. They had 1 dolly which they only used to cart the appliances from the porch to the truck, that's it. They didn't use it inside the house, and instead banged our expensive LG washer & dryer down the steps with only 1 man struggling to carry each one, and banged them into the walls.
- Both houses were trashed, despite being in new/pristine condition before they came. We heard dozens of "bumps" as they carried things, and the walls & trim are now entirely gouged up. Mud on our new carpets and floors were filthy from the men walking through mud and into the house without wiping feet off.
- The men used a total of 5 bathrooms between the 2 houses, leaving pee & poop splashes under all 5 toilet seats that I had just terminally cleaned for the move. They used up the last of the TP in 2 of the bathrooms and didn't tell anyone. One man smashed our brand new blinds in the bathroom instead of bothering to open them; we had just hung those the day before.
- They were rude. When they had been standing around smoking for awhile I asked them to at least hand me stuff out of the truck so I can keep bringing stuff in... he actually told me to get up there and do it myself! Another ignored me and continued smoking. Another got up there and started roughly throwing things around.
- My husband asked them not to walk on our sod which had just been laid the day before. Yet they trampled all over it, creating permanent footprints, gaps, and muddy patches.
- Our previous crew 2 yrs ago had moved our entire house in ~6 hours, including picking up from 2 storage locations and 2 trips to a house 15 minutes away. This time we were only moving 0.3 miles away and had already spend the past 2 days moving a lot of stuff ourselves, so they definitely shouldn't have needed MORE time to get this done!
- the only reason I booked this company was because I was promised that I could "definitely" have the same crew as last time. But a different (horrible) crew showed up and the owner said sorry the original crew was contractors and no longer work for the company. *So he had lied just to get me to book with them, and also lied about them supplying pads to protect our furniture, overcharged our credit card, and won't respond to emails.*