This review is for Storage of America in Trotwood, OH on Shiloh Springs. I have stored my things…read morewith storage of America for over a year. I also paid for the tenant protection plan. I have discovered several items were missing from my storage unit (TVs, boots, a kitchen aid mixer, a blue tooth speaker.) There was no signs of a break in. My lock was in tact. I have given no one access to my storage unit. I made a police report. I asked the man that works at the front desk for an insurance claim. I've messaged SOA on their website and have called several times. I never received a call back or an email. When I went to the storage place I was told I need to talk to the manager, who is conveniently never there. I was also told they could not give me a number to call the manager. There is a paper with info about the Tenant Protection Plan and the cost, but no contact information is on it at all. I am highly upset and feel like they could care less about my claim or items that are missing and I think the Tenant Protection plan they offer but claim is through another company is bogus. I'm also convinced that an employee is responsible for the theft of my items. especially since there was no signs of the lock being broken in. The tops of the unit are only covered by netting. I'm not sure how someone got onto my unit, but they did.

From the owner: As a local storage facility, we pay attention to what our customers need and strive to offer the…read moreunits and features you need for an accessible, convenient move. Our facility features a drive-through so you can easily unload your item, rain or shine! We even have a bay entrance large enough for an 18 wheeler so moving with a moving truck has never been easier. As an added convenience, we provide complimentary carts so you can save your back as you move items into and out of storage. Additional features we offer include:  24-hour kiosk to pay your bill or reserve another unit, on-site property manager to answer any questions, heated units, electronic gate access with code and packing supplies available for sale.

If anyone has any items in this storage facility please remove them now!…read more This facility has a RAT INFESTATION. I brought this to the "Manager's" attention and his response to me was, "It's your fault because you stored your things in card board boxes". Keep in mind these are the same boxes I purchased from his facility. He was very, very nasty and highly agitated. A good friend of mine has a unit in another building with the same rat infestation. I have lost items that can never be replaced. I have Lupus (SLE) and the last thing I need to bring into my home is rat urine and/or feces. Please do not store your belongings in this facility. It's too late for me but not for you. Miracles and Blessings

This is a super awesome place. The women in the office Tamara and the manager was super awesome…read more This is a gem. The women in the office makes you feel like family.

From the owner: Experience secure, climate-controlled indoor storage at One Stop Self Storage in Dayton, OH…read more Featuring 24/7 surveillance and online bill pay. Book your unit today!

I used this location only for the return portion of my one-way 20-foot U-Haul rental after driving…read morefrom Florida to Ohio, and everything went really smoothly. The guy who came out to take the truck from us was super friendly and genuinely helpful. He made the whole process easy, which was appreciated after a long move. This seems like a bigger, busier location, but even during peak hours we did not have to wait at all. Best of all, there were no weird extra charges or surprise fees afterward. The return was quick, simple, and completely hassle-free. I would definitely use this location again.

I rented a van from here for moving and it was super easy to pick up and drop off after hours. It…read morecan be a little difficult to find your vehicle, as it's not always where the website says that it should be, (I have experienced this at two different UHaul locations now). You can schedule a rental through the UHaul website. Picking a location, equipment and the time of your rental. The website is fairly straight forward. If you rent for an extended period of time, a credit card and a preauthorization hold is required. It tells you all of this through your online rental process, so be sure to read each page as you move along. Overall, a fairly easy process, even when you need a rental outside of regular business hours.

The security gate has been broken for over a month and has not been fixed yet but yet they are…read moreincreasing the rent again. They should have insurance so the cost of a new security gate should not be an increase on the tenants. The guy that is working the front desk is very nice and friendly.

This place is horrible and I'll explain why. My wife and I moved back to Ohio from Colorado and we…read morewere looking for storage places to keep our belongings until we bought a house. When I went into this business I asked what their specials were and they said if you pay for 3 months, you get a month for free. I paid my 3 months and moved all of our things in. FIRST ISSUE: During the move-in I noticed the gate was broken and was in the up position. I stopped in and asked when that would be fixed and they said it would take a week for it to be fixed. A month later it was still broken,as the owner doesn't want to put the money in to fix it correctly. SECOND ISSUE: I work away from home, so during the last month of my first three months I paid and the month I got for free, I receive a letter saying my unit is going to eviction status for lack of payment. I called the manager and she said the lady that made the offer no longer worked for them and that they wouldn't honor the offer. Even though it was on my contract I had to argue with her that wasn't my problem and after going back and forth she finally gave me that month for free but couldn't do it right then because the owner was standing right there and didn't want to honor the offer. She had to go behind the owner's back to credit me the month storage. THIRD ISSUE: I asked them what deal they would make me if I paid a years worth of storage upfront and they said I would receive nothing. ARE YOU KIDDING ME!!?? FOURTH ISSUE: A 10x20 unit they charge me $133.00 per month. This is the highest rental rate in the Montgomery County. FIFTH ISSUE: I went in last week and asked them when my rental needs paid as I have been paying 3 months at a time, they said I wouldn't need to pay for another month. I asked if I moved my things out if they would credit my card back the money I have already paid them in advance. They said they wouldn't. I asked if that policy was in my contract and they said it wasn't. I asked how they can then enforce that policy and they said tough, deal with it. DO NOT RENT FROM THIS PLACE. THE OWNER DOESN'T KNOW HOW TO RUN A BUSINESS AND RIPS OFF HER CUSTOMERS.SHE SHOULD BE ASHAMED OF HERSELF!!. SIXTH ISSUE: The gate out front got fixed last week, 5 months later. The record on video but don't check them until the next day if at all,so plenty of time for someone to walk right in a bolt cut your lock and steal your possessions. I went to B and H storage in Clayton and the offered me (2) 10 x 15 units for 131.00 a month together. That's 100 sq. ft. more than the one unit at Englewood Storage and less money, or the offered me a 10x40 unit for 137.00 a month. These units are brand new looking and the gate works all the time. Icing on the cake!!.

Zoey helped us in Englewood--she was very knowledgable about the options and helped us figure out…read morethe best deal for our situation. We are thankful for Extra Space Storage and the quality team they have running things!

Extremely pleased with this clean and modern facility. This was our first experience with an indoor…read moreclimate controlled storage facility, and we couldn't be happier. The facility is very clean - units, hallways, all of it. Staff (Dominique) was very pleasant and helpful - she addressed all of my concerns and made our move-in easy. Carts were clean, in great shape, and plenty available. I'm impressed with the facility's use of technology - I completed all of my check-in, paperwork, and payment on my smart phone a few hours before we arrived. The mobile app is great for remembering access hours and codes. Very pleased with our choice to store items here - highly recommend!

Always was helpful to me.especialy mary,on my move in.and when I moved out..I would recommend to…read moreanyone..

They get you in there and hike up the rate!! Don't be fooled I've had 3 rate hikes and it hasn't…read moreeven been a year! And they charge a fortune to use their pay service, and if you're late you'll be making a house payment! They're absolutely appalling business people to deal with. You would think it was a luxurious storage unit where in fact it's a very old and decrepit structure. Don't fall for their deceptive tricks go elsewhere and send a message!