Grass fed and finished steakburgers were excellent. Easily customized with kiosk order. Served quick, fresh and hot with pride from the kitchen with this to-go order. Wagu beef tallow cooked onion rings were surprisingly tasty. I forgot how much taste comes from the grease (tallow) the fried objects are cooked in. Overall, I am a fan again. Now for the nic-picking. The parking lot needs work. Pot holes need filled. Parking in-front needs to be explained so customers realize there are handicapped parking (I saw you minivan family hopping out). The back curb needs to be painted yellow so new customers know to drive around. When a customer orders a large drink... can someone give a large cup? Others- after years of not going here. I was happily surprised. read more

Steak ’n Shake - Trying the grass-fed and finished steakburgers and tallow fried onion rings - Fast Food Near Me - St. Charles, Missouri

Absolutely amazing customer service! Went just around 10 am very clean store and immediately greeted as soon as I walked in! Food was fantastic and came out very quick! My food was brought to the table with a smile! I haven't had customer service like this at any other Steak 'n Shake! read more

A lot of changes since I was last here. It's cleaner, they use kiosks to place orders and pay, and everyone there was very polite (and older [no kids]). Having wait staff was nice, but inconsistent, so the kiosk change works for me. The sandwiches are still awsome (they are the original smash burger) and the fries are still thin shoestrings, very hot, and delish. They may have cut back a little on the volume of fries, but there were still enough for me. read more

Steak ’n Shake - Double cheese - Fast Food Near Me - St. Charles, Missouri

The food is always good (especially fries), and they always make sure everything is correct

I decided to give this place a try since my last interaction was not the greatest that was when they just had reopened so a lot was happening I came this evening and a place an order on the kiosk. It was super convenient and so easy I loved how detailed it was so I got exactly what I was wanting and there were no mistakes. I said no mistakes because it's such a user-friendly kiosk so I can enter exactly what I'm wanting. The staff was very pleasant, and they came up the kiosk to talk to everyone that was putting an order in. It was very kind. The gentleman that was talking to everyone and in no bad way, but reminded me of Post Malone (look alike - doppelgänger) was just very kind and engaging very friendly. I wish he was wearing a name tag because he was just so kind and I wish I could give him credit. He was repeating exactly the orders back to everyone making sure everything was correct. It was just above and beyond. read more

We did a quick stop to get the garlic burger and the beef tallow fries. Unfortunately the drive thru didn't give us the fries so we weren't able to try those. The garlic burger was good as always. The customer service could have been better, they did try to give us someone else's order and didn't get our order right. Mistakes do happen and this is about as good as you can expect from a drive thru. read more

Just the thing I want after working all week is for them to forget my sandwich. Very irritating. The window person spent a whole 2 minutes looking in the bag to see if I had everything obviously didn't know how to count to 4. I bought dinner for my whole family but didn't get the one single thing I wanted. Thanks. read more

Steak ’n Shake - My empty hand lacking my sandwich. - Fast Food Near Me - St. Charles, Missouri

Steak and shake, food is good enough. Price is good. Bathroom and tables were clean. Kenne our server was exceptional why I'm writing this review. He brought our food to us, gave me free fries since the kiosk did not function correctly. Best service I've received at any fast food restaurant and most sit down restaurants. read more

It's sad to see iconic restaurants like Steak & Shake become just like a Burger King. We tried this reopened store and they no longer have wait staff. Gone are the China plates and bowls. Gone are the large glass CocaCola glasses. Now you order at computer kiosk (I hate these!). Then your order is brought to counter or your table. Self service on drinks. A good waitress or waiter could make decent money on tips in the day. Sorry but I'm not a fan of the current times where workers make more staying home drawing check. Ehhh. Steak & Shake no longer right, when no workers are in sight. Food just so, so. Sad! read more

Steak ’n Shake - They used to say, "where's the beef", now we all ask..."where's the help"? - Fast Food Near Me - St. Charles, Missouri

If I could give zero stars I would. I've never in my life been treated the way this guy acted towards me. I couldn't hear the first guy and said I'm sorry I can't hear you, he continued to literally whisper, so I said I guess that's right I'm not sure I can't hear u all the way. Well this other guy gets on mic and literally YELLS at me!! HEEE SAID U HAVE .... And I interrupted him and said dude do NOT YELL AT ME! He starts to argue with me and I drove off!! Let me be clear I am a very polite person and have a lot of patience when it comes to any public interaction and this I will NEVER ACCEPT! Never! read more

Placed a mobile order like I always do... always am able to pick it up through drive through. There is never an issue until today. This woman named "Susan" refused to give me my order, said I had to come inside when that has never been an issue before. Susan was very rude. read more

Ordered standard combo meal, didn't receive drink or fries. Though, it's technically their mistake for not giving me the drink, it's my mistake for not requesting the drink while sitting there. It's most definitely their mistake for not including fries in the bag. Yet, the window staff dropped ketchup in the bag??? For what exactly? I was ripped off for the combo meal price when I only got a sandwich alone. It is not worth not spending gas to head back over solely to pick up a small drink and small fries. Do not visit this location! If you do, you better check your order completely right then and be prepared to argue with them as they are clearly unwilling to provide everything that you order, yes even combo meals. To cap it all off, the phone number to this location rings once then disconnects. It's like they don't want you calling. Bad location made worse by inept staff. It's not like the kitchen didn't have at least 3-4 staff in there. I could see all of them from the drive-thru window. What are all of those staff spending their time doing? Clearly, they're not spending that time delivering correct orders. read more

We went at 10pm on a Sunday. Maybe the worst time to go to a fast food restaurant. I didn't even expect them to be open for dine in. My experience was phenomenal! We ordered from the kiosk. Food was brought to our table within 10 min. Everything was exactly how it should be. We were checked on frequently. We don't eat fast food a lot, but usually go to Denny's after being out on Main Street. This was SO much better! read more

If I could give 0 stars, I would. We have not had Steak and Shake for over 5 years. When we saw it, we had to stop. We ordered 2 single burgers, 1 Frisco Melt and 1 fry. Nothing was hot absolutely nothing. Clearly they do not make the burgers when you order them anymore. They were almost cold as were the fries. So disappointed. read more

Alright, let's talk about this location... 1. The wait was super long 2. The order take was handling the late night stress well 3. My burger had pickles on it even though I explicitly said no pickles or tomato 4. I had no mayo on there even though I asked for extra mayo 5. Both my sisters ordered the $3.99 chicken strip meal with an extra chicken strip but they gave them both popcorn chicken and when questioned said, "that's all we had...". Insert a huge blank stare. 6. We checked our order before leaving because we know better and the manager tries to tell us to drive around again... Umm, no sir. 7. They fixed the popcorn chicken issue by making two burgers for them both and apologized; I'm glad they did that. Update... 8. The fries were cold. 9. My badly made burger was also cold. read more

Steak ’n Shake - Chicken "strips" - Fast Food Near Me - St. Charles, Missouri

Great shakes, exceptional customer service and an overall smooth experience. Would recommend this location, best fast food experience in St. Charles read more

I really thought everything would be better after it reopening, but I was severely disappointed by the service, food, and the one thing you can't do wrong, shakes. truly, you cant mess up shakes. However. they failed at the simplest task. never go here! read more

Waited in the drive thru for nearly a half an hour after placing my order. 5 cars in front of me. Got to the pickup window and waited another 5-7 minutes for my food. Food was cold, shakes had melted. Probably the last time for awhile. read more

Sat May 29, 2022 3 PM. Must place your order yourself at a kiosk. Burgers were barely warm enough to eat, as were the fries. Milk shake good. Floors AND ceiling FILTHY. Ceiling had numerous water stains, frames around AC vents rusty, ashes on ceiling tiles. Floors were despicable. Black stains as if mold was knocked off ceiling . Tables and seat were clean. Service was fast which surprises me why the food was not hot. read more

The staff did not seem really invested in their jobs. I hate posting negative reviews but tHis was a super disappointing visit. Our food was cold, the chili was so old it had film on it. Our drinks had floaties. Our table wasn't cleaned and the table next to ours wasn't cleaned for the majority of our meal. We did watch as that table was cleaned the waitress picking up some crackers from this dirty table and giving it to another customer for her chiili (which is completely wrong since the crackers had been served. I don't know the laws but I'm pretty sure there are rules against this). We really enjoy steak and shake but this restaurant was bottom of the barrel. It really needs to have a cleaning day and evaluate staff (or pAy them better so they feel valued to work) Also as we were paying we asked a question regarding whether or not military discounts were offered. She clearly heard us because she stared, but that's it. She just stared for a second then proceeded to ring us up and tell us to tip (despite us telling her we left cash on the table). We were baffled that she would blatantly ignore such a simple inquiring. Just a fair warning before going here, this location has years of poor reviews and not much has changed. read more

The lady at the drive thru was rude as hell and then she didn't say anything to us at all except when saying the total. We waited to see if we were good to go being taken a back by her rude attitude and then she opens the window and says what you y'all want, so we said we didn't know if we were good to go since she Litterally said nothing and she responds with "well I gave you the receipt and the food" and then we were like well u didn't say anything and she slammed the window dramatically again. Then they mess up our food and the manager speaks broken English. Hilairiously bad service. read more

My usual place to go to late night tonight was not it sat at the intercom for 15/20 mins no greeting or nothing was said pulled up to see if they were close it was a car at the window but no workers in site sat another 10/15 before I could get to the window waiter another 5 mins before I was told a total stated that I had been waiting over 30 mins to place an order told me that the window time was over 33 mins and they were short handed due to people calling off lobby started to get full knowing all of this before waiting over 30 mins could have given me a chance to go some where else before they close since it now 12 am not to many place I could go after a long day this the last thing I was trying to deal with but I order anyway let's see what this foods like. Brought out of the food but wrong drinks not even going to look in bag at this point I'll take what's in there I order 2 fresco melts but to be continued.....food was decent fries were cold. read more

waited ten minutes at the order speaker and fries were cold :( usually this location is pretty good but tonight it was just off.

Ignorant manager Robert he may have been having a bad night but still it's not that hard to be Professional in a way. Calling customers liars oh goodness... Find another Steak 'n Shake I've been here before as well another time and the floor were so dirty you could see it & fall/lawsuit if you really desired. Make your own food, or hire me as a chef or go to a quality restaurant it's not worth your last moments for something quick or well you'll see.. They'll all mess up the order though but that wasn't even part of this horrible situation. Way beyond unprofessional and I work in customer service and yah this guy shouldn't even be dealing with people or he needs training On customer service. read more

I have not been to Steak and shake in forever! We went it to the restaurant and it was spotless! We used one if the kiosks which was very simple. You could make everything exactly how you want it. We sat down and waited 5 min and the food was ready. It was hot fresh and just how I remembered it. We will definitely be back!! read more

This is the worst location I've ever been to. After 30 minutes the food was cold, all of it. We went through the drive thru thinking it could be faster than going in. So gross too. I had mustard on my burger wrapper and never ordered mustard too. Super slow and cold. Never again. read more

Great staff here carrying on the tradition - this restaurant is modernized with a self serve kiosk that is easy to use, a nice server will bring your food to your table. Prices are still dirt cheap for a great burger, fries, and shakes. This is a great place to get really good food at prices well below other inflation priced burger places. read more

Awful rude employees, extremely high order inaccuracy rate, dirty restaurant. One of the worst places you can possibly eat.

Great food, everyone is always polite, but speed of service in the drive through is awful. Just the worst. 20 minutes at 11pm and still haven't had my order taken. Hire these poor guys some extra help or something! read more

This is one of the worst I've ever seen. After sitting in drive-thru for ten minutes, she finally comes on the speaker and says, very rudely, " I need a minute!" It's been five minutes and she hasn't come back. If it wasn't the only place open, I'd have left a long time ago, but I'm hungry. Ok, five more minutes and NOTHING. Horrible service! Steak 'N Shake, you should be ashamed! I'm leaving!!!!! Don't come here! read more

I was hesitant to go here since most of these places bave closed. But i just needed food and a place to waist time. This was perfect. There was a total of 10 customers in the place and the workers were very laid back and Easy going. The drive thru was busy, go figure. My food was good no complaints. Its a shame that S&S couldnt make it but today its hard to do food service with all the competition there is. Seems everywhere you turn someone trying to sell you something to eat. We wonder why theres so much overeating and obesity in America. I have to make myself not be tempted by all the ad's and media. Working in a grocery store helps with that. Being surrounded by food 40 hrs a week makes you oblivious to all the ad's and Temptation that venders use to lore you in. Anyway i digress i miss S&S the say it was back when i was in highschool 40 yrs ago and i morn what it has become read more

This location has gone completely downhill. The building itself is run down, the food mediocre at best, and the staff are rude and lazy. Completely unprofessional. We waited in the drive through for 25 minutes. We received our food and they didn't get the order correct. We won't be returning to this location again. read more

This is a great chain that we miss back in Virginia. When in Missouri, it is a treat we do not miss. Sadly, this is the one local to us. It is dirty and smelly and falling apart. The owner of this store is ruining the brand. read more

Lots of good potential here. Uniforms all out of line, food took an insane amount of time (20 minutes) in the drive thru, not very clean. Honestly the staff was very friendly though and worked hard. It seems like this is more of a management or corporate support situation. read more

2nd time I been to this location and their "shake machine is down" why is your name steak n SHAKE? 1st time I called the next morning and the manager was very apologetic. I was fine with the fact he handled the situation. Obviously not because when I refused to leave the drive thru line until she told me her name and informed her this has happened before and I WILL be calling management in the morning she told me, " my name is Angel, what shake can I make fresh for you?" After me waiting in line holding up customers for 5 or so minutes. This is pathetic. How about having employees that work the late shift that aren't incompetent and lazy. That'd be great since up until now I CRAVED their shakes. Now not so much. read more

As much as I want to, I cannot in good conscience rate this place 5 stars. The food is fan-freaking-tastic but I've got a couple major beefs. Mmm, beef. My first issue is the speed of the drive-thru service. Pretty much the slowest line ever. Seriously, if you pull up here and you're not the ONLY person in the drive-thru lane, prepare to wait 15 minutes. I shudder to think how long I'd be waiting if I was ordering for more than just myself. This line moves slower than the one at your local DMV, and I swear I could probably do my taxes in the amount of time it takes the late-night crew here to whip up a frisco melt. The other big issue here is the price. Not as big of an issue as the speed, since I will definitely pay a premium for what I consider to be quality fast food, but still...it keeps me from more regular visits. I was there two days ago after my night class at Lindenwood let out and the damage was something like $10.50 for a frisco melt with bacon and a chocolate shake. All that being said though...I absolutely LOVE the food here. I guess I should say I just love some of the food here, since I pretty much never waver from the frisco melt, the chili, and the cheese fries. Seriously, you have got to try the chili here...it's good and they know it, which is why they sell cans of it both in the restaurant and in your local supermarket (check the shelves at Schnucks, Walmart, etc). All I know is if I'm at home and hungry, and I open the cabinet and see Steak n Shake chili, there is no way I'm not eating it. :P read more

This place isn't too bad during the day from my understanding, but at night the service is really slow, at least whenever my fiancé and I have gone there. One night we waited 15 minutes to even get someone to come around to ask what we wanted to drink, which my fiancé ended up going to the front counter notifying a manager and we finally got someone to get our drinks that WASNT EVEN OUR SERVER! Also when we tried to tip the guy that went out of his way to get our drinks, he pushed for us not to tip and said rudely "I'm not going to ask you again, stop!" Which came off really rude. Our actual server was extremely slow, got our orders wrong, my garlic steak burger didn't even have the garlic sauce on the burger, and it took 45 minutes to an hour to even leave the place the service was so slow not to mention there weren't even many tables filled. I don't know who the manager is on duty at night, but they really need to train their employees better at service and respect. read more

Everything about my visit here was terrible. Service was mediocre, food was cold, and the wait time was long. Surprised this location hasn't closed yet either, honestly would be better that way. GET IT TOGETHER BOZOS read more

If I could do 0 stars I would, we ordered through doordash and when we got our order it was someone else's order completely different from ours. We tried to call them several times and it rang indefinitely so we drove up to the place only to be told we couldn't have anything done because it was through a third party, despite the fact they messed up. Completely rude and unprofessional, I will definitely not be going there again. This isn't the first time they've messed up our order but it will be the last. read more

Easily the worst Steak N Shake we've ever been to. It is consistently a terrible wait in line (drive thru) I sat in line for 45 minutes once ( I really wanted late night food) They offer terrible waits and terrible service. Only go here if you're wasted. read more

Steak ’n Shake - Fast Food Near Me - St. Charles, Missouri