Ignorant manager Robert he may have been having a bad night but still it's not that hard to be Professional in a way. Calling customers liars oh goodness... Find another Steak 'n Shake I've been here before as well another time and the floor were so dirty you could see it & fall/lawsuit if you really desired. Make your own food, or hire me as a chef or go to a quality restaurant it's not worth your last moments for something quick or well you'll see.. They'll all mess up the order though but that wasn't even part of this horrible situation. Way beyond unprofessional and I work in customer service and yah this guy shouldn't even be dealing with people or he needs training On customer service. read more

Since one just opened here where I live, I had to go here. Very reasonable and the milkshakes are great! I had a mushroom swiss hamburger with french fries. It was good but I have tasted better. For me there did not seem like there was enough mushrooms or swiss on the burger itself. The wait staff was great, friendly and professional. I plan to go here in Virginia once the lines are not wrapped all the way around the building. read more

Just waited about 20 minutes before I got to the window, at which point they decided it was important enough to tell me that their card reader was down. Of course I had no cash on me, so in total it was a big waste of my time. Thank you, Steak and Wait. read more

4 stars based on the poor manager (Allan) who was working his butt off and the quickness & high quality of food/service that he provided. Decided to give Steak n Shake another try with the understanding they are under new ownership/management, I am afraid things have yet to turn around. Everything is the same since I was an employee, squeezing blood from a turnip, running their employees around like chickens with their heads cut off. It's a wonder how they are so cheap and potentially so good, but can't seem to get a decent review. On the plus side, the chili is s0o0o good when it's made right. read more

This Steak and Shake has a special place in my heart since I had my first date with my wife here. That's why we keep coming back. The only problem in the college kids sometimes make is a "hangout" and are quite annoying, but if you can stomach them, the food will make up for the annoyance. Try the 7x7 if you go after midnight. It's a great heart attack plate of wonderful cheesy beefness! read more

Needed to eat late after a show. Ordered 2 single burger meals. Nothing on them but cheese. I wanted my lettuce tomato pickle and onions!!!! They were very flavorful for PLAIN freaking burgers. I didn't order plain. I wanted what I paid for. If they were sposed to ASK if we wanted anything on it? They didn't. It should come as advertised. read more

The service was extremely rude. The man working the drive through yelled at me because I was "too loud" and he made it known that he thought so. After messing up our shakes employees were extremely rude to another one of my friends and basically threw our shakes in the car before walking away. read more

I stopped in here at 5:10am this morning hungry for a burger and not breakfast food. To my surprise the drive in was closed so I went inside to eat. Wow...not a customer in sight so I has the place to myself. I ordered a triple cheesburger, fries, and a bowl of chili. Thats where ever thing was a surprise. The burger was cooked perfect and super hot. The chili and fries super hot too. I just didn't realize Steak n Shake could be this good. In 40 years of burgers I have never had one as good as was cooked by Logan. It was awesome. I am actually back here tonight because my experience was that good. Wow! read more

By far the worst service ever. Went to get breakfast at the first Capitol location and the lobby was closed, doors locked, but saw the staff INSIDE HANGING OUT. Went to the drive through and all the lights were off, however the open sign and 24 hour sign were on. A complete joke of a business.. then went to the location off zumbehl and there was a sign on the door that said "The lobby is closed to prepare for breakfast but the drive through open 24 hours." Went through and the man rudely said "welcome to steak and shake we are closed." I asked why they even put a sign on the door saying they were closed in the lobby but drive open? He responded by saying "we are closed." Glad I wasted my time before getting to work and will contact customer service and hopefully get somewhere with them. read more

I love Steak 'n Shake! I would frequent this location on Fridays when I was in college to reward myself after a week of hard work. I have not eaten inside this particular location in quite some time. I was once given a gift card, either as a Christmas or Birthday present. One day, I stopped in because I needed to put more money on the card. I liked having it as I didn't always need to carry cash on me (and I did not have a credit card at the time). I kept my receipt from the transaction, and noticed the card wasn't reloaded properly. To confirm that the card wasn't reloaded properly, I checked the "Steak 'n Shake Gift Card Website." I don't know if this website is still active, but at the time (late 2004 or sometime in 2005), you could log-on with your gift card number/PIN and check your balance, and see all of the activity on your card. Pretty cool, IMO. So, after carefully checking all of the account activity and double-checking my receipt, I knew the money I had paid wasn't credited to my gift card. So, I printed the activity log to take with me to the restaurant, along with my receipt, and obviously, gift card. Armed with my proof, I stopped in to the restaurant and spoke with the manager. He was an older gentleman, with white hair and very tall. He was VERY rude, accused me of lying, and would not help me. Deal-breaker! I love SNS, but will NOT be accused of lying and/or be treated rudely and unfairly. My last time inside this restaurant was to seek help from a different employee. I can't remember if I contacted corporate office or the restaurant itself. In the end, I got every penny I had paid...and was not given grief by this other employee. I have driven through the drive-thru a handful of times since then, but have not been back inside. I doubt this rude manager is still working. I'm inclined to stop in and give them another chance, even if it's nearly 10 years later. Managers need to remember their customer service...and not forget about websites like Yelp! read more

Absolutely horrible. Workers with attitude problems, cannot take orders correctly, not friendly at all, using profanity with customers around , long drive through wait, workers absolutely have no passion for their job nor customer service skills what so ever. Food bag was covered in sauce and grease, my frisco melt was a sloppy, soggy mess. During my 20 minutes in the drive through, i saw two sets of potential customers walk into the lobby, and come right back out with a look of disgust on their face. One couple even said "lets just go to mcdonalds". i will stick to wendys, they never disappoint read more

Being one of only two Steak 'n Shake locations in my area, I was forced to go to this one. Never again. When I got to the area to place an order, I was asked to wait just a moment. Nothing wrong with that, but when the employee helping me came back, he mumbled something like "pull forward", but I couldn't hear him clearly. Having not ordered my food yet, I was confused and did not move my car. The next thing I hear coming from one of the Steak 'n Shake employees was "Do you not speak English? I said pull forward". When asked to repeat himself the worker would not and continued to be rude. This is a warning to anyone thinking about eating here, DO NOT because you will be treated with the utmost disrespect for subpar food as it is. read more

HORRIBLE SERVICE. super incompetent and unable to take simple orders. dont waste your money or time.

I came to Steak 'n Shake today to get lunch and asked for a steak burger without sauce ... I got back to work to find a burger patty and buns. That's it. I'm pretty annoyed considering I can drive back out to get it fixed. I don't get how it's hard to get fast food right: I've worked fast food it's not hard. read more

Steak ’n Shake - I asked for a steak burger without sauce, this is what I got. - Fast Food Near Me - St. Charles, Missouri

Horrible place, avoid at all costs. Went with the family for dinner and had nothing but trouble. Ordered shakes which sat in the window for 15-20 min, fries were cold and when they brought new ones they were cold as well, onion rings had hair in them, forgot some of our order when they brought out the food, service was slow as it took 40+ min from order to delivery of food. Asked to speak to the manager who only came out after we asked for a third time (the server told her to come out each time but I guess she was avoiding us). When we explained all the things that went wrong she only had excuses, short staffed, shakes should have been out sooner and servers fault, that any of the employees hair as everyone wears hair nets (not true as I witnessed only ONE person in the grill and food prep area have a hair net) said she would give us our drinks (sodas) for free but we already had a coupon that said the same thing. Got the head managers name and number and when I called him the next day explained everything and he said for us to come back and he would take care of our check on the next visit. I said ok and when we arrived some days later to take him up on his offer he wasn't there but the manager in duty called him and he changed his mind!!! The manager in duty said he would do free shakes which is not what the head manager had said when I talked to him. The place is nasty and the service sucks from bottom to the top. I would rather eat anyplace Wales then come back to this location. I will be contacting higher up the chain!! If I could give 0 stars I would. read more

No sign that states the dinning room was closed and they refused our service. This is the only SnS that closes its doors to customers at the very busy time of 12am. Sad! read more

Not open 24 hours like they say. Watched a worker sit inside and actively ignore servicing me at only 11:30 pm.

Absolute worse run Steak 'n Shake in the state of Missouri if not the worse in the entire United States. Where do I begin this rant? Well, let's see. First, google and the Steak n' Shake sites say you are open 24 hours. Well, I get there and the door is locked at 10pm, drive thru is open and the line is ridiculously long, okay no worries, I leave without any questions. Attempt 2 to fill my Steak 'n Shake craving. I get there at 10:30 and I am told your dining area is closed and to use the drivethru yet there are people eating in the lobby. Well, fine. Pull into the drive thru and wait 15 minutes to order. It's my turn, YAY. I am asked to wait one moment. No problem! Wait... BIG PROBLEM! An employee comes outside to the stalk and puts a "closed until morning" sign on the stalk. Here's an idea HIRE EMPLOYEES OVER THE AGE OF 18 FOR NIGHT SHIFT or change your hours online! read more

We came sat at the bar, the wait was longer than expected for a fast food joint. But when the food was served it was delicious. read more

Steak ’n Shake - 7 stack on the left yummy - Fast Food Near Me - St. Charles, Missouri

The wait in the drive thru was so ridiculously long! Cats were leaving the line because of it. Then the guy taking our order was to busy talking to the other employees and laughing to even listen to our order so we kept having to repeat it. So annoying! We got to the window finally and he gave us the wrong total. We did get all our food thankfully, but all around I don't think we'll ever go back which is a shame since they are the only SNS around us anymore. read more

Steak 'n Shake meat is high-quality. They don't give you much, but high quality nonetheless. Their process is so unsanitary, it's dangerous. You pull up to a window that takes money and serves food. This should be illegal anyway. They take your money, give you change, then tear off a receipt, wrap it in napkins, then put the napkins on top of your fries. If the person before you has a virus and his hands are not sanitized, you both use cash, you are now sick. All it takes is a swing through Steak 'n Shake. They shouldn't be allowed to serve food. It sucks that the fast food restaurant with the best meat is the most unsanitary. read more

Worst Steak and Shake ever, sadly. Furiously understaffed. Waited at least a half an hour to get two shakes to go. Wtf.

Ordered a steak burger with everything on it except onions. After waiting 10 minutes (I was the only person in the drive through and no one inside), I brought my burger and fries home to find "food" my dogs wouldn't even eat. The burger was dry and there was almost half an onion sliced on it, but nothing else. The fries were cold and stale, like they were about a day old. I won't be going back. read more

Steak ’n Shake - Fast Food Near Me - St. Charles, Missouri

This Steak 'N Shake is the worst one, don't go here. Unless of course you love incorrect orders, long waits and unfriendly staff. The staff member got my order wrong, then after making me wait 10 mins to fix it, told me "Happy 420!". Seriously? I'll never be back, worst service ever. Is there even a manager??? Or is everyone just high at work? read more

Me and my husband came to this location yesterday. AWFUL SERVICE. First, it took them forever to seat us. A team walked in and all the servers catered to the team, sat them, and began taking their orders. Our server didn't even take time to do our order since we were the first ones to arrive... we sat there and sat there.. they didn't forget about us because we were sitting right next to the team... they just wanted to table with the bigger tip. Hubby and I lost our appetite and left. I've NEVER in my 24 years of living ever walked out of a restaurant because I was not served. I'm offended that we were disregarded and ignored. I wrote up a complaint to their corporate office. Do not come to this steak n shake. read more

Very disappointed in my visit today. The drive thru line took forever, which I usually suspect. But then they gave me someone else's order. I parked and went inside with my receipt and told them it was wrong. They go to fix my order and give me a new bag, order was still wrong. I had none of the side condiments I had asked for and the burgers had toppings I had requested to not be put on. So they take it back again and remake it. I this time they had everything but my burger was missing it's cheese and you could tell the burgers were not their usually quality. Three times they got my order wrong...25+ minutes of waiting....and not one apology. read more

Ordered 2 double cheese burger combos with a chocolate shake through the drive through. Received my order and drove straight home. The cheese burgers were not even warm to the touch and my chocolate shake was a vanilla shake. It will be awhile for I go back. read more

I went into steak n shake friday at 8pm we ordered oir food the portion of fries we all got with our meals was very small and cold then one of my party ordered cheese fries and the cheese was cold we asked two different times for hot cheese and both times we got it was cold we also ordered two milk shakes both came out like milk like they were sitting for awhile in the back for our server went on her smoke break will not return read more

So we walk in and I witness an employee sweeping a table...Um okay hope that was a magic broom. Then our server who I could only assume is a villain from a Disney Channel original movie comes up with his hospital bracelet on, at this point I'm feeling like I've made bad choices in my life and I'm being punked. Like where is Ashton! But no worries we did receive our food and at the same temperature as the shake we received two visits later. Needless to say this is not a visit I will soon forget. read more

The drive-through is amazingly slow. Very slow. I am typing this review from the drive-through and I still don't have my food yet. I have been in the drive-through for more than 10 minutes. This is crazy. I understand it's 1 PM but there were only four cars in front of me. read more

Worst service ever. Cold food, made wrong. The manager David, at 7am had on the dirtiest, wrinkled shirt. I ordered a meat egg and cheese bowl. It literally had no cheese. The cook with the long dirty hair came to the window and asked me why did I have a problem and how was he to know I wanted cheese. I did say I ordered a meat, egg and cheese bowl. The managers grooming and overall appearance was clearly that of an alcoholic. I will never return to this store. This was unreal. I literally paused, looked around in anticipation of a camera crew jumping out. Please choose a different store near by. If you are traveling and have planned to visit this store, this store #48 in St. Charles, Mo., DON'T!! read more

They say there opened 24 hours but are always closed after midnight. Sometimes when you order 4 for 4 they don't put the cookie in or crackers for your chili. I think they need new management. Steak and shake is going down fast. Employees are always complaining about the job. You get what you pay for! read more

Will never go here again. Absolutely disgusting. The health department needs to close this place down. The employees need to be drug tested. My burger had a hard crunchy block of "cheese". My wife's burger was totally burnt, including the bun. read more

Slowest Steak 'n Shake in the history of steak n shakes. Also, don't expect to get anymore than half of ur fry order. In other words, Order a large fry to get a regular. read more

Awful service ! Take forever to get food ready . 20 for drive thru ! I will never ever come back to this place

Dominique provided one of the best experiences that I've ever had at a Steak 'n Shake! Very tentative and friendly! Rare experience at a Steak 'n Shake! read more

You know, I love Steak 'n Shake. It's hard to go wrong with Steak 'n Shake. However I really don't enjoy spending 20+ minutes in drive thru for just chicken fingers and fries... come on management, I worked food service too. Get your act together. read more

I'm not sure of the name, but the employee that worked the morning shift of 8/15 at 4 in the morning ( colored male) by far made my steak n shake experience the best it's ever been. He was helpful on me choosing something to eat off the menu and on top of that the food he cooked was top of the line It was the best burger I've had cooked in 3 mins, straight up.. Dude deserves props read more

Night service at the drive thru was so slow we had to leave without getting our order. Ten minutes for one car with to in front of us and more waiting. Just terrible. read more

I had the best Frisco Melt (+Bacon) i have ever ate at this location. The rootbeer i had with it was crisp and refreshing. Lastly the fries. Ooooooh the fries. Some nights i dream about them no joke...i dream read more