We have always supported this location but I have to say it's super disappointing. The dining area is very, very dirty. We went and had lunch today & the food was decent but the employees don't seem to care about the environment. The floor was so greasy that they had to have a caution sign in place, the stations to order with the touch screens are nasty, the glass entering the location looks like it's never been wiped & employees are just standing around. It's sad to see how much this location is going downhill. With a little elbow grease & some effort, there could be instant improvements. Unfortunately, I don't see it lasting long if nothing changes. Major turnoff for a family to eat at. read more

Clean & great service!!!! Best fries IMO :) Angela was so pleasant, will definitely come back!!!! read more

I have never not finished a milkshake in my life, but for the first time I took 2 sips of one and gagged. I paid almost $6 for a plain chocolate shake that seemed inedible. I don't know how you make a normal chocolate shake taste burnt and sort of like chemicals but that's what I got tonight. read more

I was a bit nervous about trying steak and shake again but they were quick and friends were extra hot and fresh!

I'm going to break this review into three parts. Part 1 the food If you've ever eaten at Steak 'n Shake then the food is familiar to you. I have to say I read a bunch of negative reviews and I expected the worst so that may have colored my judgement. However the food was good it was as good as any other Steak 'n Shake and better than some. My kids liked their food my wife liked her food it was hot and tasty. Part 2 Experience The restaurant was ok it wasn't the cleanest but it wasn't some trash pit. The staff was friendly the girl who took our order informed me before I ordered that it would be about ten minutes to get our food. It took about 15 minuets. Overall the expectation we had for the restaurant and what we got where wildly different. I've eaten at Steak 'n Shake quiet a bit I know what to expect. This Steak 'n Shake is different it's more like a Steak 'n Shake express (except it isn't fast). Which brings me to Part 3 The Concept I'm not sure if this is a test store or if other Steak 'n Shakes like this exists. First of all you stand in line and make your order at the cashier just like any fast food joint. Second they don't offer a full Steak 'n Shake menu, which for what they are trying to do makes sense, although there is no indication of this until you get inside to order. Third and here is where the rubber meets the road the time it takes to make the food is the same amount of time it takes at a regular Steak 'n Shake, and there in lies the problem. Steak 'n Shake is considered to be a quick service restaurant y'all know the drill you go in wait to be seated the server comes takes your order then brings you your food when it's ready the expectation that it will take a little while to get your food is managed by the fact that you go through all these motions. However at this location all of that is striped away except the time it takes to make the food which in turn makes it seem longer to get your food then it actually does even though it still takes a while. I'm not sure how successful this concept will be I mean with the ability to go to other Steak n shakes near by that operate in the original manner. All that said it isn't as if they aren't trying they have the work divided into groups they have a shake station and a group dedicated to making shakes They have a group dedicated to take orders and a group making the food. Maybe they'll get better as time goes on. The bottom line I'll probably eat here again I mean it's close by and I do like the hamburgers so we will see what the future holds read more

I love eating at the Steak 'n Shake in Murfreesboro, however at this location in smyrna I had a terrible experience with the lady taking my order. She was tall and brunette. The time was 6:23pm on august 11th and order number was 505085. She said "K" to me at the drive through speaker and was extremely rude. Then when I finally got to the window, she gave me my drinks and food with a rude look. She forgot to give me one of my sides, so I tried to tell her, and she slammed the window in my face and wouldn't let me finish my sentence. Finally She gave me the sides I was missing. Worst customer service I've ever had by far. This lady does not have any concept of how to talk to a paying customer. read more

Steak ’n Shake - Order number 505085 - Burgers Near Me - Smyrna, Tennessee

I got my food on the pocket to eat INSiDE the resturant and that was look so bad. They didn't give us a tray for our food. read more

Steak ’n Shake - Duble Original Double 'n Cheese Steakburger 'n Fries - Burgers Near Me - Smyrna, Tennessee

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This Steak n Shake was extra clean and has great customer service. We were greeted upon entering and followed up on during our stay. We will definitely be back. And the food was delicious!!! read more

This steak and shake doesn't even deserve a 1 star! I been here multiple times each time they either get my order wrong or They just don't put my damn food in there. I ordered a Frisco melt and cheese fries and I paid $9 and I literally only got the fries. Like bruh. Super super super trash and the employees simply do not give a fuck. read more

This is the most disappointing Steak and Shake that I have ever been to. It is dimly lit and darkly colored inside with a dining room about half the size of the typical Steak and Shake. The service was abysmal. It was slow and the antithesis of friendly. They don't have a kids menu which I thought was a bit bizarre. In fact their entire menu is abbreviated. If you are wanting Steak and Shake skip this location and make the drive to Murfreesboro or Antioch, both are infinitely better than this one. read more

It's 9:11 pm and I tried to go (they close at 10pm and a couple in front of me couldn't open the door as it had been locked and they were closing down an hour early. Which is pretty lame. I'd understand if it was ten minutes but nearly an hour?? read more

my first experience with the new owners was lackluster. the shake was watery and was dishearten thinking a local good eat was just another NOT go to. well, that all changed when i returned for a second visit. not only did the owner recognize me, he went out of his way to make up the water fiasco but made it correct ten times over. retuned tonight, went to the back of house and spoke in private, got the real story about the change of ownership, and was impressed with the changes he and his brother have invested in and instilled in the business and the dedication that is evident with every aspect of the restaurant. i say let Smyrna support this amount of effort in a local business and go EAT good food from honest hard working people. THUMBS UP all the way!!!!! read more

Steak ’n Shake - a close up of a drink - Burgers Near Me - Smyrna, Tennessee

This would be a good place for a fast food restaurant. Seriously what is up with it taking 30 minutes just to go through the drive thru? I came here on the grand opening and waited about 45 mins in line. Now that is understandable because they were super slammed but what wasn't understandable was my burger and fries being cold! I've tried it out a 2nd time and got lucky with there only being 2 cars in front of me but it still took a good amount of time to get my food and they got my order wrong. I think the main problem is the employees. They are basically children with no work ethic. Seriously SnS get it together with your hires, even the one in Murfreesboro has horrible service. I plan on giving it a 3rd chance because maybe they just need to get the kinks out. read more

Waited in the drive thru for shake for 20 minutes, left without the shake. This place is bad. Why put in a Steak n Shake that has half the menu of the others. Plus the service is fast food quality. The workers don't care at all. Don't go. read more

I've come by this place twice and both times it was closed. This place has been closed for months now but maps still shows that it's open.

Tried to stop here at 7:20 was supposed to be open till 8:00 on a Sunday. Chairs were already on the tables and the doors were locked. Decided to try the drive-thru, they served the car in front of us and then told us they were closed??? This place wont last long! read more

Not a full Steak 'n Shake but some "Lite" variant. Staff not friendly. Tables already wobbly and they were dirty. The bathrooms were also dirty. If I could rate less than one star, I would. read more

disgusting establishment, let's start with the fact that all the food is directly floating in oil, 2 I paid $ 70-80 for my order when I took the order and came home I grabbed 4 positions in the package, I didn't have the mood to go swear, especially since the food was disgusting, it was the first and last time I ordered from this dump read more

We Arrived and paid for our food around 7:20pm. We waited for about 20 mins before saying anything on the status and told us we are second. We Waited again then asked for the manager, which I got the lead Reece. I Asked him what was going on, says the food is frozen and they've been microwaving the meat to defrost because they didn't leave enough meat defrost for them to use. I asked about my milkshake, does it take 20 mins as well? He then shouts back to the people at the milkshake station asking where was it and basically looking at me lost of words to say to me on how to make the situation better. I got my shake and sat back down. I then Finished the shake and fries I ordered because by time we got the burgers they were made wrong. Reece said he made it based on the screen and I, as well as the cashier said the receipt said the correct way. I asked for my money back since they didn't know how to compensate or know how to be apologetic. The cashier Maylene was the only person I saw there who knew anything about customer service and try to save the situation. She let me know they are working on my new order and it would be out soon. Unfortunately another 15 mins go by other people later then me got their food and still nothing for us. I went up to her and told her to have them not waste their time and that I was leaving. I get it's a new store, new crew, mistakes happen. But they need to learn a "Fix it + 1" situation or how to make sure the customers are more aware and not talk smack behind the counter, role eyes or say "now what's the problem" all dramatic. Believe it or not if they would have communicated from the beginning letting us know they are behind or table check with us, I would of been more forgiving. Over priced, limited selection and to be treated poorly. But hey that's what happens when you hire young adults. read more

Steak ’n Shake - a receipt for a restaurant - Burgers Near Me - Smyrna, Tennessee

This place is NOTHING like the one in Murfreesboro. It's more like a taco bell or McDonalds then steak and shake. The cook was wearing a face mask and what I can only assume was the manager was coughing at the counter as she handed my boyfriend and I our cups. Unlike the real steak and shake, we had to wait and get our own food and it didn't even taste the same. The burger was plain and flavorless and half the fries were too crispy to even chew. I went cause I was hungry but honestly other than location, none of it was worth it. Go to Murfreesboro before coming here read more

I've been there twice and both times have waited for over 20 minutes to get my food thru the drive thru first time didn't get complete order,second time she told me she would be right with me then 20 min. Later took my order very rude when taking my money and they were not even crowded. So sad for new business to act so poorly I will be contacting the headquarters Monday. Love steak and shake please get people that actually want to work with a friendly attitude read more

Just POOR! We ordered home delivery with a local service...they're awesome. Our mistake this time was ordering from steak n shake. First get a courtesy call from delivery person apologizing that the restaurant doesn't have what we ordered FROM THEIR OWN MENU. We made a substitution. Ok. Delivery person makes 2nd courtesy call...on their way, sorry for the DELAY caused by having to WAIT @steak n shake...oh, & they didn't have the onion rings we ordered FROM THEIR MENU. Ok. Food delivered...extra tip to deliverer...sad meat patties, fries instead of onion rings I paid extra for, and really LOUSY chili. Never again. Never. read more

This buisness has no place in trying to make steak 'n shake fast food. In fact, its not even fast. I have come here twice, once through the drive thru and the other waiting inside both over a 35 minute wait. Its ridiculous. If this place is going to make it to where its like a fast food restraunt, at least serve us fast. Waist of time if you ask me. read more

Nope - Stay away. I ordered a regular burger and fries and a vanilla shake. The shake came out fast. The food never showed up. Two folks came in ten-minutes after me. And one got their food while i'm still sitting and waiting. Place is not really clean, Staff did not really care - Apparently they had this happen too many times before. Need to bull-doze it down and put something else up. Bad reputation for the "Real" Steak & Shake company. read more

Honestly, I'd give it less if possible. Rude employees, limited menu, and it's dirty. Didn't expect a lot from the smaller location and I was still disappointed. Seriously, it's tough to screw up the concept this badly! read more

I couldnt possibly give it more than a single star seeing as Ive hit 25 plus minutes in the drive through 4 times now and HAVE YET TO EVEN GET MY ORDER TAKEN. Tonight I have had enough. I pull in behind a truck. One vehicle already in the drive through however they are already at the last window. I think, great, the drive through is actually open tonight and the line is short. Truck in front of me is asked to wait. 10 - I say again - 10 minutes later he finally gets to MAKE his order. I pull forward. After a few minutes of waiting I do the whole, "HELLO" bit out loud. Guy keys the mic and says to hold on. I wait...I kid you not....another 10 minutes. Im like, hey man, you there? Tells me to hold on. Im like, screw this. Im out. I pull around - the FIRST GUY STILL DOESNT HAVE HIS FOOD. ITS BEEN 25 MINUTES. I keep pulling around and there is a single group of 4 people sitting down with drinks. They dont even have food. Seeing as no one had pulled in to the entrance since I pull in - They have been waiting longer than we had. I was so excited for a Steak and Shake so close to home. Wont be a month or two until it closes. I mean, literally. Its making no money. Rent alone will kill this place. read more

Super young crew still learning in a very new restaurant. Not the smoothest service but everyone was friendly and doing their best. J'von was accurate and gave good customer service. They will get there, no such thing as bad Steak 'n Shake. read more

Consistently slow and poor presentation. I ordered a chilly cheese dog to go and the lady turned the bag up on its end and wondered why I got upset. I'm done with them at this location. read more

SMH... that's all I can do at this place. I want to first say that if you have children that need to be in a high chair stay away as they do not have any. Ordered 2 burgers and a hot dog. No special requests. It took 40 minutes to get our food. The most positive thing about this experience was at least the food was hot. The kids hot dog was ok but, the adults burgers were over cooked to the point they were crunchy to bite into. The General Manager was even there but, it seems nothing was being managed effectively. read more

This is the worst restaurant I have ever been to. I committed to waiting and not driving off. The last 2 times I went they had run out of food. After waiting 40 minutes in the drive in I had to pay $10 for a meal I had a $6 coupon for. This location does not accept coupons and they don't have the meal deals. After all of that, it was terrible. Even the milkshake was not good. It is my opinion that they will not stay open very long. read more

I always expect greasy from S&S, but this location is absolutely disgusting. It's even a newer location, but the dining room is already covered in grease, and has not been being cleaned properly at all from what I can tell. The children running the joint couldn't POSSIBLY care any less,that much is clear. The wall by the drink machine looked like the backboard wall behind a trash can in the food court of an almost-out-of-business mall. This foul and unsettling mess spread all the way over to the tea dispensers which had all kinda of nasty on the outside of them, can't even comprehend what was on the inside or in the spouts. Not only that, but both tea dispensers were uncovered, and the top of them sat right at sneeze level for anyone over 5'5"....I can only imagine how dirty the kitchen is!!! I was so grossed out by the lobby, that when my disgusting greaseburger finally showed up, I had lost my appetite. It's that bad. This location won't make it through the year..... And I'll be lucky if I make it through they night. read more

Very sad did not even eat there, sat in drive thru line for 20 minutes, never got to place and order because my patience was gone. There were 4 cars in the parking lot so they were not busy and two cars in the drive thru. For a newly opened business service is exceptionally poor! read more

Waited in the drive thru line for 26 minutes and ended up having to drive off so I wouldn't be late for work. Awful. I was excited to live close to a Steak n Shake but after that experience, I am bummed that they would open up without having all their stuff figured out. I'd rather just drive to the one in Murfreesboro. read more

Dont plan on bringing kids here no kids menu the cashier was less than helpful when I asked what kids options they have she said and I quote "we only have whats on the menu and that's it" i asked do you have a smaller hotdog that is not a footlong and she repeated again we have what is on the menu, she seemed less than thrilled to be here and we are currently still waiting on our food we have been waiting about 20 minutes in a supposedly "fast location" we won't be coming back. on a side note don't wear slick shoes the floors are slippery almost like the floors are greasy read more

I went there ordered my food Did I step to the side watching them make the food Was showing the other guy making the food pictures on his cell phone I asked the guy why don't you wash a huge he looked at me and continue to make the food I told the manager the manager did not do nothing so my food came out and I refused it because the guy that was playing with his cell phone Jody cell phone because they drop dead put on sink in the bathroom on floors didn't I ask for a refund very dirty read more

We've given this location multiple chances to impress us and they've failed every time. We spent 25+ minutes in the drive thru every time and our food was cold when we did finally get it today. We were also missing items. I'll just drive to Murfreesboro to get decent Steak 'n Shake food now. read more

COUPONS are NOT accepted at this franchise. Plan to wait a hour for your food. 2019.

Steak and shake morning crew is a good shift runs smoothly food is out 1min or less fast paced second shift on the other hand is a bunch of kids so if y'all wanna come eat up there this morning y'all come I'll make sure your food is cooked to your happiness read more

I have been in drive thur line almost an hour since I ordered and still 2 cars ahead of me. This is insane!

THIS IS A FAST FOOD RESTAURANT! Do not expect to bring your family of 8 and get your food in under an hour. Now, it's Sunday, very busy, and people are waiting everywhere. But an hour for a burger and fries? When we got our food, it was warmish, not hot which is pretty disappointing. Definitely will not be coming back to location. Just a note to the owner and management. Put an "express" sign up. It is not the same SNS sit down diner. You've got a lot of work to do. Hopefully this turns around. read more