We enjoy Steak 'n Shake and will dine at one when in the area. Some have table service. This one you hardly have contact with a person. The interior is bright and sunny with lots of windows. Booth seating. Soda machine, condiments and napkins are just past the order counter. Bus your own tables. A sign at the order counter tells you to order at the kiosk. There are three. From the amount of finger prints on here not sure these get wiped down. First burger we ordered from the 'meal deal' menu. Customize your order, pick your fries. Next should be pick you drink, but instead of the soda being included in the meal it was three ninety-nine! For a fountain soda? A water is two forty nine for a sixteen ounces. I just bought a liter of water at Stuckeys up the road for two bucks. What's up with that S'nS? Next burger we ordered from the burger menu and selected the 'make it a meal' option. This worked. So pro-tip, use the burger menu not the meal deal menu. Pay by credit card. You add a name to your order and when it's ready a staff member will bring it to the counter, yell out the name, and walk away. The burgers are tasty and the shoestring fries cooked to a crispy outside. Fountain sodas are coke products including Barques and Minutemaid. They also have sweet tea and unsweetened tea if you prefer. The drive thru was around the building both when we were walking in and when walking out so clearly a popular spot. Looks like this is the only Steak 'n Shake in Rolla. If you are headed toward St. Louis, there are several along the way. read more

We didn't dine in, just went through the drive thru but we had a great experience here. The service was prompt and friendly, the fries were fresh, and our burgers were delicious. My husband ordered the original and I had the bbq burger. We have been here before and we will stop by again. read more

Not sure why this place has such bad reviews. I haven't had Steak 'n Shake in years but it's exactly what I remembered. It was delicious and I would definitely come back. The staff were all kind and ambiance was a typical Steak 'n Shake. read more

The food was good. The chili Mac was half the size of a regular order. I hate the kiosk. I was hoping to get table service like it said when I looked it up on google. The restaurant was clean just disappointed in the service. read more

The place was empty at lunch time? If this is the new model for Steak and Shake to have no service just like McDonalds, I'll choose another place to eat. You have to order your own food from the Kiosk, and they just call your name that your food is ready as they are standing at the counter talking to each other. So I have to go get my order from the counter right next to the 5 people standing around doing nothing but talking about shopping and personal stuff. Good thing I didn't leave a tip on the Kiosk when ordering! This will hurt their business, and it's a bad decision read more

4 employees working. Your order has to be done on a kiosk (and the workers still get the order wrong), plus you have to pick up your own food and get your own drink. The workers walk around with their pants below theirs butts (definitely not professional) bathrooms are absolutely disgusting. Used to enjoy bringing my kids here when it was an actual diner. Also when picking up your food at the counter, the worker asks if you want to leave a tip!! read more

The word limit can scarcely contain my thoughts about this place. Took 30-40 minutes for 5 cars to move through the drive- thru. Employee at window seemed to have been asking each car if our order was theirs. "Did YOU have the ..." I was thinking "well, not so far.." So we got our barely lukewarm fries and a sloppy, slimy, slippery mess of a Western BBQ Burger. Top bun was OLD, dry and joyless. Immediately cracked, broke apart and crumbled all over the car. Burger patties were so thin you can see LIGHT through them. I'm serious, just as thin as the measly 2 slices of limp "bacon". Generous glop of "BBQ sauce" was squirting and re-coagulating all over my clothes, straight THROUGH the napkins and onto the car seat and carpet and dash. The little crunchy worms were hard and nut-like, sticking together in lumps of lukewarm sauce, forming tumbleclods of hardly-edible mess. The slice of cheesefood was neither melted nor even warm. YUCK! The fries were stiff as little fat toothpicks and had the flavor of ricecakes. The bottom bun wasn't much, either. Something was holding the two patties together, but I could not discern what it was. All in all, a suckadelic $13.00 snack. This was more like college days nostalgic suckage. read more

The worst Customer Service. You like your french fries cold this may be the place for you The staff had trouble with two vehicles in front of me in the drive-through my food, sat there on the table getting cold while they argued. Then, when it came to be my turn, I asked him if I could have warm food, hot food, and they said to take this cold bag of food and be happy. read more

A yea chili mild fries good burger good and trash can was mess Service was ok Ambiance was pretty decent read more

Cold food, no order takers, kiosk only. No china, no silverware, totally self serve. Rude workers. I hope all locations are going this direction. If so we will not be coming back. Terrible lunch experience. read more

Steak ’n Shake - Sad, cold order of chili 5 ways. Steak n Shake is no longer a step above. - Burgers Near Me - Rolla, Missouri

Visited on a Monday around 6:00pm for dinner. We were surprised to see the kiosks used to place our order but figured it out pretty quickly (I don't have the app for this restaurant). One of the staff came over to check on us, which was a nice touch. Our food was ready quickly, the sandwiches, fries, and onion rings were hot and fresh, and the sandwiches were the way we had ordered them. We would come back. read more

Corporate has ruined all steak n shakes with the self service kiosks. Went to get chili cheese fries today and walked into an empty establishment. A cook finally told me that you order on a kiosk. Fair enough, I don't mind change and don't mind not having to tip, I guess. I try to order chili cheese fries and it's not on the menu. Okay, let's order the large cheese fry, modify to add chili except that's not an option. Then I think, well I can order cheese fries and a cup of chili. A cup of chili costs more than a large cheese fry.. not happening. Since my chili cheese fries are obviously not an option anymore, I decide to get my normal Double Garlic Steakburger. I want to add Lettuce and Tomato, that's no problem. However pickles and onions are NOT allowed on that burger apparently. However it's allowed on any other burger. Their drive through has never gotten my order wrong or ever not been up to par. The DT is the only reason I'm giving 2 stars. To sum this up, if you're going to make us order our own food, at least give us all the options. read more

Haven't been to a Steak n Shake for decades. Probably won't ever again. I wanted a sit down dinner, but it's stand up kiosk order only here. The burgers look big and beautiful on the menu, however, when they handed me the paper bag with 2 double meat cheeseburgers in it, it felt from the light weight like there could only be one burger in the bag. Also, I paid $1.29 for grilled onions on one of my burgers. There were regular uncooked onions on it ok -- but I didn't see any grilled onions. I went and asked for my grilled onions and a guy came out and pointed to the 'grilled onions'. There were 3 or 4 grilled onions that were smaller than a small rubber band. Seriously, I had to look hard to see them. So, the burgers were quite small, but tasty. Now, I'm leaving to go to Buffalo Wild wings to get some food to fill the space left by this Steak n Skake. The place is sort of depressing too. People working here don't look too happy, and it is fairly clean (because there's nobody eating here to get it very dirty) read more

Absolutely love this Steak n' shake. The staff is wonderfully friendly and I have had two great visits while visiting Rolla. The burgers and just delicious, the bun is toasted slightly on the grill and the beef patty is grilled fresh and juicy. The veggies in the burger were amazing. Pickles, tomatoes, onions and lettuce were all fresh and delicious, ESPECIALLY the fact it only costs 3.99! Fries were thin and crispy and NOT soggy at all. Shakes are also delicious and made to order, nothing went wrong on my visit there. Overall cleanliness was great as well, tables were spotless and seats and under tables were clean. For anyone who hasn't been to a steak n' shake, make your way to one as soon as you can! read more

would give no stars. Watched cook spit into somebodies fries. Steak and shake used to be amazing

I loved the food at this location. It was hot and fresh. The waitress was very on top of things and friendly. Sadly In my opinion this location needs to get remodeled or have a deep cleaning. The floors are seriously gross, they need to mop more. Also they should clean the ketchup and mustard containers they were greasy and sticky. Lastly the lady who rang me up was a grouch. She had no personality and lacked a smile. Hopefully she has a better day tomorrow. read more

Its all self serve, no servers. What kind of dive is this ? If I want self service I will stay at home and fry myself a burger. I do not want to fool with a machine to order my meal. I want to enter, sit down and relax. A classic example of bean counters destroying another restaurant. read more

One of the most disgusting restaurants in the Rolla area. Looked like someone threw up just outside the front door and it was left there for days. I felt like I was ordering food from a vending machine and the food tasted like it came from one as well. Burger bun soggy and chili cheese fries where assemble yourself. Not a clean table in the place and it wasn't because they where busy only 3 or 4 tables. Not a single interaction with an employee. The kiosk ordering system is crap. Entire place looks as if no one cares outside and inside are both filthy. Kinda sad really as SteaknShake used to be a place that actually gave a crap about its customers. The Drury family should be ashamed to have their name associated with this place. read more

I grew up on Steak N Shake, when they still had car-hops. Always looked forward to going to SNS. I was disappointed in January when I found out they no longer had hot-fudge Sundays! Now I'm in a SNS in Rolla and Beyond disappointed!! No servers, limited menu, eating from a styrofoam box.....the nice thing about SNS was it was nicer than McDonalds, like a real restaurant. Better food too. My burger and fries were still good but not at all a good experience to eat here. So sad!!! The end of an era! read more

This place is amazing, we felt welcomed from the time we walked through the door. The Service was amazing and friendly, we will be coming back here we loved the atmosphere! BEST SERVICE I HAVE EVER RECIEVED read more

Steak ’n Shake - Burgers Near Me - Rolla, Missouri

See all

I live here in Rolla. I've frequented S 'n S all over the Midwest. This Steak 'n Shake disappoints me 75% of the time. Today, 9:15pm, drive through, I ordered double steak burger with cheese. Bun was dried out, which honestly throws the taste of a good steak burger off. I did not go back, just no time. I've never had bad food inside. Seems the drive through is really where they fail 75% of the time. read more

Drive through was quick food was ok. Lots of grease dripping from burgers and no napkins in bag. Fries were cold.

We ordered chili and it was cold ,, they took it back and put it in the microwave for so long that it had a film on the top ,the chicken with jalopies was nasty the chicken wasn't done and the bun was soggy,, the manager was talking to her family the hole time we were there and said oh sorry and walked away .... Do not eat here at night Update my husband and I went to lunch there and the food was good but the waitress was bad she gave us our food and left and never seen her again until she gave us the bill ... The manager was good about it and said we are trying to make this a better place and we will take care of the waitress..he did us right thank you the night manager read more

Very good service, Fast, And everything you can think of The food was very fresh and delicious. Would recommend and would definitely come here again! 10/10 read more

I called steak and shake 4 times to place an order, and they did not answer all 4 times. I had to drive 30 minutes to get there just to wait 30 more minutes to get my food. read more

Amazing service, Clayton killed it. Shout out Clayton. Food was crispy and good. It was amazing. Again can't believe how great this place was. read more

Steak ’n Shake - a receipt on a table - Burgers Near Me - Rolla, Missouri

We were just driving through the town and craved a sandwich melt. The order took 1/2hr to get two grilled cheeses! The workers were very nice but service just took too long. read more

Super fast service. Food cooled properly and to order. Ask to sit in Diane's section. Super fast and attentive waitress. read more

So steak n shake has been a favorite of mine for many years and I can always count on good food. Some are better than others but this one stands out because of the staff. They were having a good time you could tell and they enjoy each other which showed and most of all their service didn't suffer. Highly recommended read more

Never coming back again. Seasoned fries looked like popcorn topping. Totally unreasonable prices for the food that was served. We were seated next to a place that was stinking and had to change seats. Chili deluxe was bitter. Chicken sandwich was stale. Last visit to this store. read more

Open at 6 my ass pulled in at 6:29 to drive through no response so I pulled up to the window nobody pretty lame

Seriously, this is one of the best burgers I've ever had! Even over my beloved in and out....wow! The hubby n I were traveling across the country and stopped here in this small town off of the famous route 66...our waiter, Mo was very nice and I hope we go back through there in the near future just to get that burger again...and to say hi to Mo..hee he read more

4 Stars might seem like a lot for a fast food place, but man I love me some steak n shake. This is the first time that I been to a steak'n shake and I'm a fan. The milk shakes here are so good. I love the mint chocolate! My second favorite is the half and half with chocolate and banana. The burgers here are also very yummy. The service was great and the decor is not too bad. read more

I was in here 1/8/18 I watched manger Robert handle money raw meat cooked food and raw veg without gloves or hand washing without hair cover on his head or his unmaintained facial hair. When complained he couldn't be bothered to talk with me as a customer so I called cooperate offices only be blew off by Ollie the district manager who excuse was he only there once a week and would get back to me still yet to hear back. Good place to eat if want criss contamination if food or food poisoning. I left without eating.ir paying or talking to a manager. Which shows know they wrong. If management doesn't fill safeserve rules how can you think employees do... GROSS UNHEALTHY AND UNHYGENIC read more

Unbelievable rude female employee working drive thru window. We have been on road for 5hrs and pulled out of line due to her disrespectful attitude, comments and tone! All because I asked her to repeat her question due to the low volume on their speaker. I realize we are only one family and transaction but Steak and Shake you need better from your people.... very disappointing. 6/14/19 at 7:20pm. I hope this employee doesn't work in that position very long or you will lose a lot of customers. read more

Dec 20, 2014 at 1:40pm pulled into drive thru sat there for 40 mins to get cold fries we asked for new fries before we drove off and we given hot fries without a single grain off salt on all four orders and one sandwich was wrong...no apology! No salt packets, napkins or ketchup in the bag....will never go there again!!!! read more

Ate here last night while driving my grand-nieces to Springfield. It was super crowded with a bus load of teenagers and sponsors, however we were seated quickly and the service and food were fantastic. I have to give a shout out to our waitress, Anna. She was very attentive and checked on us often. When one of the girls spilled her shake, Anna was so kind, cleaned my grand-niece's skirt, then cleaned the seat where the shake had spilled. All this while soothing my Grand-niece that it was ok. Then Anna brought her a new shake! I will stop at this Steak and Shake often, as I make frequent trips from St Louis to Springfield. read more

Horrible service and food quality was not there. The ceiling was dripping something that looked like water, but smelled nauseating. I suggest you make the drive and go to the Springfield, MO restaurant. read more

The fries were so oddly thin and you don't get much. And there are no actual "steak" burgers it's all beef. I didn't know it was going to be like a McDonald's burger. The customer service was so bad we were waiting for our check for around 15 minutes and our waitress never came to check up on us to give us refills or anything. Definitely would not recommend! read more

So. Do not go here if you are on a schedule. Had 45 min to eat, ended up taking my meal in a box as soon as it arrived. Shakes take forever to show up, too. Actually, anything does. They don't move very fast. Food is ok for a good burger, good prices at $4. But Shakes are way overpriced. read more

Steak ’n Shake - Burgers Near Me - Rolla, Missouri

See all